Wendy was so helpful! she answered all my questions and was very clear in her communication. I would request her all the time if I could !

Would never recommend based on ability to manage projects, repairs, responding or resolving issues.

Horrid ! We are closing on our townhose today. Title company needs proof of insurance. Gassen said they are changing companies on July 1st. This is June 29th. They have no answer on a company name or policy number. For any one that is thinking of using this company, stay far far away ! read more

I purchased a townhome in December 2026 and am already regretting it. I have a temporary Xfinity cable line set up through the gutters and I am being told that Xfinity is not allowed to bury a line due to a no easement clause. They don't respond to emails and when I call the office, they literally hve no answers or suggestions. Gassen is a joke. read more

I live in an association managed by Gassen. I have a long history of negative experiences with them. Recently, I called to ask about an email they'd just sent to me. The key sentence was as follows: "Please be reminded that failure to pay assessments when due may result in late fees, interest, collection costs, attorney fees, and other remedies available to the Association under its governing documents." While I was technically late in paying an assessment for a new cedar fence behind my house, the fence company had not yet fixed various and significant problems with their installation prior to payment deadline. Starting prior to the due date for payment, I'd sent several emails to the association manager updating him on the progress of repairs and stating each time I would not pay for the fence until repairs were completed. I called Gassen after I received their email to ask what why they had sent it to me. The client support person I spoke with was hostile almost from the beginning after I kept asking her to repeat herself because of difficulty understanding her. She had much difficulty speaking more slowly and clearly as I requested several times. ( I have some hearing difficulty that can't be corrected with hearing aids.) She revealed her annoyance with me by huffing. I finally managed to understand that Gassen, in general, was aware of the fence problems and had not expected me to pay by the deadline of August 1st. When I said no one had informed me about this decision and that their email had upset me, she implied that I was overreacting. When I said the letter was threatening, she insisted that it was not. When I said that the accounting record that appeared in my account on Gassen's website didn't make sense, she clarified that my monthly association payment for August had been applied to the fence account despite my insistance that I would not pay until all repairs were made. When I complained about Gassen having ignored my wishes , she gruffly said that's just the way they did things. When I asked when the new deadline was, she basically said she didn't know. Overall, she never apologized for anything. She made it very clear she believed that everything I complained about was my fault or my problem. read more

Our HOA has employed this company for 2 years. Previously had 20+ years with original Property Management Company. Gassen Client Support are not good communicators with the owners by phone. They are lacking historical background of our HOA and their business model effectively lessens their interaction with owners. The company has many businesses they are encouraging our HOA Board to contract with and we end up paying extra to use those vendors. Not a FAN of Gassen Management. read more

Don't hire this company. They want mailin payments sent 21 days early They don't have ACH payments set up so you have to use credit card or wire transfer which you are charged for. Not the way to do business. Should be no stars but can't post with out 1 star. read more

I've lived here for 7 years now and the management of our townhomes is getting worse. There is no follow through with what they say.

Gassen is the reason you stay local! Everyone I've come into contact with at Gassen has been incredibly kind and knowledgeable. If they don't know the answer to my question they do everything in their power to find out! There are several departments there and I know they work closely together and tirelessly to get projects complete and done the right way. I wouldn't want my HOA managed by any other company, personally. read more

Thoroughly impressed with Gassen and the variety of services they provide. For management companies, this is where I'd want to be.

Our HOA recently changed to Gassen from another horrible HOA manager. These people are worse. No one answers the phone. They purposely send emails you can't respond to because they know they ar sent by incompetent personnel. This is an atrocious outfit to deal with. I suspect we will fire Gassen eventually as well. read more

Unresponsive, incompetent, excuses not actions. Even with them changing their manager for our association, no change in performance.

Worst property management firm we have ever deal with. Unresponsive, arrogant,does not take responsibility, makes excuses for poor performance, read more

DO NOT USE THIS COMPANY!!! Our condo board replaced our long term management company due to their becoming lazy with regards to management of our building. After interviewing several companies we chose Gassen. Mostly due to their Gassen University, which promised that we would have highly trained, responsive, desk attendants in our 24/7 staffed office. Not only did they not train the people they hired, I don't think they even checked to see if they had basic reading/writing/communication skills. There was a constant revolving door of bad to worse employees and our 24/7 staffing model turned into the office being closed more than it was open. Our Community Manager, Kayleigh Kotosky started out being a breath of fresh air, then her breath turned foul and she complained about anything and everything until she got a promotion and a raise out of the deal and even moved off site. A couple of our Board members tend to be a little bit too involved and that goes against Gassen's management model. However, not only did Kayleigh constantly ask for help and advice, she then complained she couldn't get anything done. They never did earn our trust, they couldn't even manage to process our deliveries correctly and swore they had policies and procedures in place when they didn't. I would have just let them ride off into the sunset to terrorize another unsuspecting community but the last straw was when they pulled down their "Managed by Gassen" sign off of our entry wall and took half of the paint/stucco with it! read more

Gassen Management - This is how they treated us. Good riddance to bad rubish - Property Management Near Me - Eden Prairie, Minnesota

Worst Company I've ever been forced to work with. Even their own board members can't get along with each other. The only reason they got a 1 Star rating is because it's not possible to give them a ZERO! I've had major damage to my property and have waited over 3 months for them to fix it, but all I get is the run around. I've had plastic trash bags taped to the side of my house for 3 months throughout all the rainstorms. If you want to reach a Board Member, you have to wait 1 month just to talk to them (the last Mon of the month), then download a Zoom app and explain the situation online only to get lied to over and over again. They really truly don't care, just make sure to keep sending your dues! I've got way more to add, just not enough space! Worst customer experience I've ever had and would never recommend! read more

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Lousy property care and Gassen properties continue to decline in value (ill respective of general market conditions). Include rude service and there's no surprise on continued declining property values. read more

Do NOT go with this management company. One of the worst companies out there. Thank god our new board got rid of them. We constantly had issues with them and how they ran things. Wasting our money, using their new within company maintenance team and the list goes on. We went through at least 4 property managers so we never knew who to contact. Then we could no longer contact our property manager directly so we had to go through customer service first. read more

I've owned my condo since 2020. HOA dues have nearly doubled in the two trades since gassen took over. Something doesn't add up since they charge massive assessments every time they hire their own construction company to do sub-par work. Fortunately, gassen also writes the loans to cover their assessments in case you don't have the cash. They will not disclose the bids they supposedly get from outside contractors before invariably hiring themselves. Nothing to see here. read more

Do not under any circumstances use this company to manage your HOA. We switched a year ago and they have been completely incompetent since day one. Now, today, we discover they have let our insurance coverage lapse!!! What are we paying for if they can't even take care of that? read more

Gassen is neglect and not maintaining. Love to target homeowner with fines if you even mention broken concrete, tree roots, driveways falling apart, rotting (Termite damage) deck post, crab grass, buck thorn trees and thistle is your main landscape. Once there was rock beds now there is plastic and crab grass. Dead trees or dying. Gassen = NEGLECT - FEES and yearly rising DUES. Gassen = House Depreciation. Leave or do not even think about using this company. read more

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Very unhappy with Gassen Management. Since they have taken over our property everything has gone up substantially. My HOA has doubled, they charge you extra for them to have maintenance look at the heat and the water witch we already pay for in our HOA. I thought when you have a condo anything inside your unit is your responsibly why am I suddenly paying for things outside my unit. I have had to pay for elevator upgrades, assessment fees, and a loan was taken out with the city in order to cover maintenance around the property so now my taxes have gone up. I think there is a mismanagement of finances and something seems very fishy with how things are ran and how they keep demanding more money and you have no say on any of it. There are condo owners struggling financially to keep up with the increase in HOA fees and all the assessments its almost as if they want to put leans on peoples condos, knowing they can't afford to keep up with all the rising cost they are placing on us. read more

Our homeowners association uses Gassen Company as our condominium's property management partner. We needed to replace the floor materials on our small exterior decks. Gassen said they obtained bids from two competitors and from their own construction company Gassen Construction & Maintenance (GCM). This should have been a red flag for us, but they assured us they had more at stake in the project than would any other firm. Our association selected GCM. I dearly wish we had not. Our small condo decks were originally bid at $3100 to $3400 for simple decking/sleeper replacement which seemed very pricey. After opening up select decks, GCM said the rubber membranes beneath also needed replacement. At this point, GCM's price for the project increased 425% (to well over $14,000 per deck). We asked to see the competitive bids for the additional membrane work but were told we could not because GCM (Gassen Construction & Maintenance) had obtained them and not Gassen. The contract had been signed. The project encountered many many delays. But when, after losing a summer+ use of the decks, it was finally completed, we were given three weeks to pay our HOA (so it will be our HOA that has the burden of collecting rather than the construction company despite assurances that our decks would be handled individually). So much more but I believe these are the essentials I would want to know before considering Gassen as an HOA property manager or GCM for a construction project. Our master HOA and HOA had previously terminated the maintenance portion of our contract with Gassen due to poor service. Recommendation: Steer Clear of Gassen for a more peaceful and economical HOA read more

I've never experienced anything like it. They constantly hit you with Excessive fees and don't take your calls. The owner responds to google reviews that their fees are "humble"! clearly an industry that needs some oversigh! read more

They have left their residents at Mission Hills Villas High and dry. Property manager is out of office, vice president who has been communicating with snow crew is out of office, can't get through to client support via phone, and there's still been no plowing. We got 15 inches of snow 2 days ago and People are stranded because the association still hasn't plowed. The list of issues is endless. Low quality vendors because they just hire whoever is cheapest. Dues increase every year, they have loopholes in their rules so they can charge for things and not have to pay for them. Snow removal is a joke, it's been 36 hours and there's been nothing but a strip down the middle of the street late last night(after numerous SUVs and cars got stuck trying to get to their houses yesterday afternoon). People are having to shovel their own driveways in order to get out and get to work, even though we pay dues for that. They don't care about any safety hazards if it's going to cost them money, the after hours people say you will get a call back regarding your issue but nobody ever calls back. My townhouse is in Chanhassen and my sister's townhouse in Maple Grove is managed by the same company and she said they're terrible for them too. Stay away from Gassen Properties read more

Gassen Management is second to none. Meaning "none" is better. As a homeowner, I find them "inconsistent" and rude. They change methods of paying association fees with little notice and information. Our annual fall leaf cleanup was dismal this year. (Dead leaves all over and covered with snow.) They seem to care more about the fees our association pays them than the quality of work they do for those fees. As a homeowner, I have no problems with periodic increases in association fees. Being an original owner, I've never been late on paying my monthly fees. Gassens change may result in considerable confusion with other owners on just how association fees are paid. read more

Very, very poor customer service. My wife and I spent over $22,000 repairing the outside of our unit to help the community at our own expense. When we placed a request for a small fraction of this amount for reimbursement through our own external maintenance fund through our HOA, now managed by Gassen, our request was immediately rejected and no one ever contacted us. All we wanted was to request reimbursment from our own external maintenance fund that we pay into to help. After a month I went to our HOA board meeting and kindly requested follow up. Kenny G. promised to get back to me within 24 hours. After two days with no response, I called twice today. After speaking with him after he finally called me back at the end of the day, he said my request could take 30 days if I started over and re-requested everything from scratch. Their customer service and follow through is non-existent. VERY disappointed. read more

I bought a condo next to kare 11 in the before time and the assn dues were affordable when I closed. Not even 6 months in one of the buildings had significant damage due to water main failure and overnight our HOA dues doubled. Gassen mgmt was well aware of the issue; but did nothing to prevent the failure. After that I was off like a prom dress. Greed killz; next Oprah. read more

HOME OF THE LATE FEES. Even if THEY misapply your check, they charge you a late fee. I forgot to increase my monthly $10 in January so they charged me $35 late fee.. like that's illegal in most states. Then I caught it but didn't pay it the next month so they charged me another $35 late fee for the original late fee. I added up what I paid verses what I owed and I OVERPAID by $130... and they are still sending me nasty letters. I think the attorney general should investigate some of these HOA's for usury laws violations. read more

The very first day I moved in the toilet was broken I had to call emergency for them to fix it they came right away 10 minutes of work 1026.00 dollars they charged me that I'm the renter not the owner then sent me papers to go-to court the plumbers been to my apartment 6 times since I've moved in read more

Terrible property management company. Does not resolve issues in a timely manner including safety/security issues. Terrible job maintaining property. read more

Our building manager, Steve P, is the laziest most ignorant manager you can have! He ignores tenants request for repairs and RARELY follows up on issues in our building! Our condominium board really needs to dump this company! read more

Our building used Gassen for over 20 years. The last few years it feels like they had just gotten too big. When building issues came up it required follow-up from the board 2-3 times to get action. The vendors they worked with charged rates way beyond vendors that we could find on our own. There were many mistakes in their accounting, bills were charged twice to the association account, etc. We were really feeling that we could not trust them anymore. read more

Flipping lazy at everything they do. No replies to phone calls and emails. This is a take the money and run business!

They treat home owners poorly. They fail to understand that they get paid to serve the home owners and not the other way around. Poor knowledge, poor communication, and bad customer service. read more

I've complaining to Melissa for over 6 months about my neighbor's yard etc. They sent a letter out without any follow up, I have pictures unsure if I'm allowed to post them. I sent them to her over 2 weeks ago. This is what are due's are going to. Also isn't against the bylaws to run a gym out of your garage? read more

Here is what I tell anyone who wants to know. Gassen Management, "Is as good as it gets" Several years ago, I sat on the board of a Condominium Association and Gassen was the Management Co. We had several water leaks in the building and they were always there to assist in any way they could. This experience lead me to develop a Water Leak Detection and Reporting Device that turns off the water at the main of each Condo unit and sends a text report of the exact leak location. www.waterleakxsystems.com. read more

NEVER, I repeat, NEVER work with Gassen Mgment if you don't have to! They are awful. If you speak up and address issues (send emails about poor snow removal, why it is taking so long for projects to get approval and/or completed, when is our sprinkler system going to be turned on, when are you fixing the broken fence, the lamp post,etc.,) you will be on their "hit" lists and they will fine you for every cotton pickin' violation you are breaking according to the "association's governing documents." Although, they don't fine everyone...ONLY THE ONE's the address issues. Oh, and it seems that if you sit on the board, you don't get any violations. You can park your car in guest parking space EVERY day(which is a violation) but not get fined! I would be ashamed if I worked for Gassen Management. read more

I've partnered with Gassen for 5+ years now and it has been a very professional and pleasant experience. They are knowledgeable, courteous and easy to work with. Their service offerings are extensive, and most importantly they make their clients' lives MUCH easier. I would highly recommend Gassen to anyone in the market for a property manager. They've been at it for years, and their level of experience is what sets them apart. read more

If I could rate them with zero stars, I would. They are terrible and generally have no idea what they are doing. Just awful.

They manage my townhome development and are very ineffective and don't follow through on service requests or follow up to ensure they were completed. I question what we're paying them for. They don't return calls or take messages. Not good. read more