Excellent oral surgeon. Very attentive and experienced. Office staff was also professional and…read morehelpful.

Update, they have apologized for misunderstanding and it was total miscommunication, review updated…read more Applied for care credit for my daughter to have wisdom teeth pulled, plans changed and I was still billed, issue seems to be resolved

Dr. Napolitano is truly phenomenal. My son has always had an intense fear of the dentist -- we've…read morehad tearful visits, refused appointments, and plenty of anxiety leading up to them. But from the moment we walked into Dr. Napolitano's office, everything felt different. He greeted my son with such warmth and patience, never rushing or pressuring him. He explained everything in a calm, reassuring way and really took the time to earn his trust. You could tell that every step was intentional, from the way the staff interacted with us to how the room was set up to make things feel more comfortable. By the end of the appointment, my son -- who usually can't wait to leave -- was smiling. Smiling! I honestly never thought I'd see that happen at a dental office. Dr. Napolitano and his team went above and beyond to turn something scary into something manageable, and even positive. I'm incredibly grateful and would recommend him without hesitation to anyone -- especially those with children who struggle with dental anxiety.

Great dentist and great dental assistant. The experience below was prior to the office manager,…read moreSophia correcting the errors in the paperwork and refunding part of my fee for a clerical error on their end. I am highly recommending them for prompt, professional attention to complaints and good dental work. I believe Sophia, office manager will tighten up the problems and make good on any issues that you might have. Rotten front desk staff with unprofessional attitude and incompetence. Well only one older strawberry blonde with a lack of common sense and knowledge of privacy rights. I needed an emergency root canal and they took me in the same day. I am pleased with the work that was done in a timely manner. I am livid that my receipt is in the name of a person that shares the name of my husband but lives 93 miles away. I requested a receipt with my own name and was rebuffed by the front desk person. Unfortunately from the experience of dental work I did not notice the mistake until I went to my car. To defend herself the front desk person announced my husbands full social security number and name out loud. She repeatedly asked me if I ever lived at this far away address. Essentially my credit cards were run under my name but my statement does not remotely match my identity. In addition extra charges were added onto my invoice when I believed I had paid in full on November 16th 2024. I don't care about the cost. Happy with the care I received. I care that I don't have a proper receipt and they have another persons personal identification commingled with that of my husband and I. Go to this dentist in an emergency but by all means check your records carefully before you hand over your credit card. I have no idea if this person living at this far away address has committed identity theft or attempted to get care under my husband's name. Nor could the lady at the front desk understand why I was upset to have my records and bill mixed up with a complete stranger. On top of that she said I needed two more fillings when the dentist said nothing of the sort and that I only needed to return yearly for x-rays and cleaning. Does the stranger she has me mixed up with need two filings? It's all a big mystery. Again the dentist and assistant were great. No complaints about them at all. I'm waiting to see if they fix the error in their system and give me a proper receipt.

Amazing Dentist and A great Staff. The office is kept beautiful, they keep to their appointment…read moretime, and don't have you waiting long.

Always a great experience. My teeth are in great shape and cared for thoroughly. I didn't have to…read moretake a single painkiller when I got 3 of my wisdom teeth out and no stitches! The office is run efficiently, on time, and they always send a hand written card thanking me for my visit. I always recommend Dr. Hecht and his team!

They were great when they first opened a couple of years ago. It was only Dr.Sanders then she hired…read more2 more dentists who I didn't like there attitude. I had all my family members go to this dentist. Then when a lot of people started going there, you could never get an appointment. If you had an emergency forget it you're not getting an appointment. Then the other day I called to make an appointment for a cleaning and she told me u cancelled ur last appointment. I told them ok, I left a message on your answering machine, well she insisted I didn't. I would never do that. If I can't make an appointment I would always call to cancel! They told me I owed them $50 because I didn't cancel. I insisted that I canceled the appointment we were going back and forth. She made me so angry that I told her to forget it, I'm finding myself another dentist.

Nice clean office. The staff and DR are easy to work with. Not a long wait. I would recommend.read more

TERRIBLE ! Had a emergency front desk can't even speak properly every other word is UMMMM. Had an…read moreextreme emergency after being referred by my dentist. Never called back to help me!! Let me suffer stay away at all cost! I spoke to my dentist and told them never ever refer this place to anyone ever again!

He's my bestie. ig he's great I'm still sad that he took out my teeth, but it was needed so he is…read moreforgiven. Great office experience, all the nurses comforted me as I cried that I was gonna look like a toothless freak and assured me I wouldn't. I don't but it was still a rational fear. They were also great in caring for me through my many panic attacks. And when I say many it was many. So A plus.

Been to many dentists in the past, but Dr Gerstman is far superior. His approach is VERY…read moreconservative, he'll never push to do anything that can risk future damage or early wear on a natural tooth. Amazing how many dentists will push to do crowns or other extensive work when the problem is not at that point yet and there's still many years left on a tooth with just minimal intervention. Plus he mastered the art of painless dentistry and a technique that spare the sting of the novacaine needle. The staff are super nice and helpful esp the hygienists. And you'll never wait more than 5 mins tops in his office. Never overbooks appointments.

I had a severe toothache over the weekend and I called Dr. Gertsman on Monday. They told me to come…read morein the afternoon but the pain was getting really bad so I went to see him right away. He took me ahead of his waiting patients and did an Xray. He gave me my choices and I decided to pull the tooth. He contacted an oral surgeon for me and sent me right to him. The tooth was pulled painlessly and my recovery was amazing. Then Dr. Gertsman called me the day after to see how I was feeling. I've been seeing him for a few years and he has always been accomodating to me. I highly recommend this dentist to everyone.