Cannot get in contact with the office. They will not return calls. Cannot get prescription…read morerefilled because they do not respond.

OhioHealth Gastroenterology used to be called Digestive Diseases Consultants, but I believe they…read morewere absorbed into the OhioHealth family (hence the name change). I have been going to this office since 2007, when I was diagnosed with Crohn's Disease. I sort of have a love/hate relationship with this office, and here's why... My mom works for Doctors West, and has for quite some time. I know people here, and I like the facilities and the different departments that I've come in contact with over the years, i.e. the lab for blood work, the endoscopy/colonoscopy team, the CT/MRI group, etc. Coming here is comfortable and easy for me. That being said, while the assistants in the office all seem friendly, I frequently have to call multiple times to get any task accomplished. I feel like If i didn't have a medical professional in my family, I would be completely lost. You really have to advocate and push for yourself to get anything done. I recently went up to Cleveland Clinic for a second opinion, and was annoyed how difficult it was to retrieve my medical files. Every time I need to make an appointment I have to schedule it several months into the future, as they seem to be swamped. This has definitely become worse since they became a part of OhioHealth, as I believe they are handling too many patients. Several times I have felt that my doctor doesn't do much for me. I had a horrible flare up last winter, and I still had to wait 6 weeks to get an appointment, while I was feeling totally awful and just trying to go day-by-day. I will give him credit that he was up-front with me about his skills, and that if we are unable to get my illness under control that I will have to go to a more highly trained specialist at another facility. Mostly, I just kind of dread my appointments, as I feel like I wait for 45+ minutes to see a doctor who spends 5 minutes reviewing my chart and then I'm pushed out the door. It's really difficult to get into a new office with a new doctor, as many are not accepting new patients-- I feel like I'm stuck. If you are referred here by your primary physician, ask around to see if you know anyone who has had a great experience with their gastro, and go there instead.

It was a little bit of a drive but worth it. Those of you…read morethat just want the short version; overall I'm happy and I will go back. Dr Kaylor and his staff were very friendly, professional, and helpful. The experience went well and I am pleased with the level of detail provided in the pre op screening and post op report afterwards. Also, I arrived about 20 minutes early, got paperwork done, and the doctor was running early as well so that was a nice little side perk. I have not gone for my follow up yet but I am quite confident that the quality and professionalism will continue. I waited to the end to mention that the girl that checked me in the lobby was polite but I was not real impressed with her. Don't let that keep you from getting good service ever were else in the process. I recommend this dr and this practice!

Horrible waiting room for guest. Team lacks efficient and timely communications with family…read moremembers. Would not recommend.

Went today for a follow up appointment. Since I was there, they now have computer kiosk where you…read morecheck yourself in. Everything went smoothly and employees were friendly.

*update*: I got an explanation for the bill. It has to do with my insurance, and not the podiatry…read morecenter. ......, I went to the podiatrist for a cyst on my foot, on referral from my primary care physician. The consultation went well. The doctor was friendly and gave good advice on how to handle my situation. My problem was with the fee: I was charged $305, of which insurance (OSU HP) paid $118. I have to pay $187 for a visit (no tests or procedures). This seems excessive. I emailed them about this, and they didn't have any explanation of the charges other than that visits to specialists were more expensive than primary care. I am going to ask more questions about price etc. next time I get a referral.

Wow, I can't be more impressed with a surgery outpatient operation than this center out in the…read moreoutskirts of Dublin, across from Tuttle Mall. Their care, their warmth--almost to a bubbly nature, and their confident inspiring professionalism has compelled me to write this review when I hadn't plan to. I came to have a screening a very private, unmentionable, part of my body. . . oh might as well admit it--I came for a probe of my anal cavity and the areas beyond. Yes I came for a butt probe. I am 50-now and it is time for me to get bootie probed every five year--especially since colon cancer runs in my family. **public service announcement** Cue the bright colored TV peacock and chimes--dune, dooo, dune-- if your older than 45 please get your butt probe every five years; colon cancer is easily treatable if you nail it early. Everyone here from the receptionist, to the pre-op nurses, to the anesthesiologist, to the surgeon, to the post op team, to the people who called to check up on me days later were super friendly, kind, had a professional gravitas that made any anxiety about the procedure evaporate. Before hand they reiterated the purpose of the scan, thoroughly reviewed every the RXs I was on, and described what was about to happened. Afterwards, they contact my driver ( you have to have one) to relay what they found and what action to take and not take. This was a great relief; it was my first colonoscopy so I didn't know what to expect. (Naively, I didn't realize I would be in a surgical grown. Good thing, for I realized to late I was in a Pink Floyd shirt and imaged the surgical team joking "Now we are about to explore the dark side of the moon!") I love this place. Highly recommended. And get your butt probed old farts!

Was scheduled for a surgery. was asked for my medical info which I provided. Was asked to prepay…read more$1200 and I did. Two days before surgery I called as nobody had told me when to show up. I was told they would call me the day before surgery and tell me when to arrive. The day before surgery I waited until 4:20 pm for a call and it never came. So I called at 4:20pm to ask because their hours said they closed at 4:30pm. They were already closed for the day. So I called my surgeons office to say I wasn't showing up the next day because I had not been given a time. They then told me the surgery had been cancelled and would have to be done at the hospital. It is now 2 days later, my surgery is tomorrow and the hospital wants me to prepay but Dublin Surgical has not refunded what I advance paid them for a service they failed to perform. Would you want surgery at a facility that was this incompetent at simple administration? I wouldn't.

Ok, surgeons are truly hit or miss. Dr Costin was a true blessing after a string of less than…read morestellar docs have come my way lately. His office fit me in so quickly for a non life threatening situation. They actually could've fit me in the same day as my doctors referral which is amazing. Docs just don't do that unless you're dying. His staff was truly pleasant. Actually nice, not just fake nice. They smiled and had personalities. The wait time in the waiting room was extremely minimal as well as in the exam room. The Dr himself was very pleasant. Easy to talk to and able to answer every question I had for him. He was open and honest about the procedure he was recommending. I felt like he was knowledgeable of the condition I had and confident that surgery (with him) was the best course of treatment. After the exam was over, I met with his scheduling coordinator who was extremely efficient, pleasant and easy to work with. I'm glad I was referred to Dr Costin. While having surgery in the near future is scary, he's definitely put my mind at ease.

I had this crazy pain that started in my right shoulder about 5 years ago, so I went to see the…read moretop-rated orthopedic doctor in the state of Ohio. A year and two rounds of physical therapy later, she officially gave up on me. Yep, sent me on my way. Told me to try getting a massage. And then no less than a dozen doctors gave up on me. Through the years, I've seen chiropractors, a Chinese medicine DO, three gastroenterologists, a physical manipulation specialist, and a handful of Western medicine docs. I've been needled, herbed, cracked, and popped... I'm pretty sure I even went on a spiritual witch hunt for a while to exorcise a demon. I spent no less than $10,000 on scans, pills, and massages and countless hours in doctors' offices. And then I met Dr. Richard Costin. He had been referred by one of my caring doctors who just didn't know what to do with me anymore. He said Dr. Costin is the surgeon he'd choose for surgery on himself. Sounded good enough for me! If you've ever seen a surgeon, you probably know they're... well... not the nicest. You pray for one who's just a pompous, self-righteous ass and not one who's completely cold-hearted and unrelatable to people. Well, Dr. Costin was neither! Don't get me wrong... he wasn't shitting out rainbows and butterflies, but was truly great. He was kind, really listened to my concerns, and spent enough time with me at every visit. Dr. Costin told me he believed my problems stemmed from my gallbladder, even though all my tests came back saying otherwise. He said he had seen a few patients with symptoms like mine and that he thought removing my gallbladder would be the right thing. But he wouldn't go in blindly and remove it--he had many hoops for me to jump through before he would remove this pesky organ. A year after my first visit--and many tests and diet changes later--I went back to see Dr. Costin. He spent quite a bit of time discussing my case, and then he told me it was time to say goodbye to my gallbladder. His office helped schedule my surgery, and just a few days ago, I had my gallbladder removed. While it's too soon to claim complete victory, I can confidently say that things are looking good so far. I had such an amazing experience with Dr. Costin, and I am incredibly thankful to him for not giving up on me like everybody else did. He saved my life.

Dr. Chang is a class act. He really knows how to make you feel comfortable during the acupuncture…read more and cupping process. His receptionist Vivian is a doll, too! They are so good at sending you reminder texts about your appointment one day in advance! I highly recommend him to anyone seeking help with appetite suppression, stress, concentration and so much more!

Overall very pleased although be prepared that if you have a small colon, they may not be able to…read moredo a full colonoscopy because they don't have a pediatric scope. So great. I'm going to have to go through that prep again. I had movi prep and if you chill it and hold your breath it is tolerable. But bring your charger into the bathroom because you will be there for a couple of hours. I liked all the reminders I got. You slightly modify your diet the week before and then the day before you are on a liquid diet, broth, apple juice and banana popsicles. Then the day of your procedure you drink more of that prep. It's doable. I held my breath. The facility itself is staffed with friendly, competent people. But not having a smaller scope is a bummer especially since the hospital they want to send me to may drop my insurance after the first of the year. And who wants to do another prep anyway. Actually 2 more preps on top of the one I had, if the colonography shows something. Why can't these things be coordinated!

The reason why I am giving a 3 instead of a 1 is because only 2 portions of my experience was…read moredispleasing. My referral was sent to them, the appointment was set. Scheduling was very pleasant, friendly and easy. I start receiving text messages with URLs. I am unlike most people who don't live and breathe looking at my phone 24 hours a day. I would rather complete questionnaires on my computer on a larger screen. I called back and asked can they please cease sending me text messages and to send me emails only. Scheduling advised they were selecting an "opt out" so that I no longer receive text messages. Despite them doing that, I STILL received text messages with these links. I NEVER received one email with the same information. So none of those links were completed. The day of my colonoscopy I went to the office, check-in was fine. Going back to the bed, asking me all the prerequisite questions was fine. All the nurses were very nice, pleasant, friendly, helpful. I go into the room for the colonoscopy and they partially sedate me. NO ONE bothered to ask me if I was partially sedated with my previous colonscopies (I was not). They begin the procedure and it is PAINFUL and I am moaning and yelling, the entire time. THIS, I did not appreciate. After it was over there was NO apology forthcoming from the doctor -- Seth Hoffman or the nurse who was there. This is a good lesson for me, in the future whenever I receive a colonscopy I will make sure that I am fully sedated. The post-op nurses may not have heard my moaning and yelling either. So I will not complain that they didn't offer an apology either. That was pretty much the worst colonoscopy that I have ever had in my life.

The people that were in contact with myself were very friendly and very nice to me. They treated…read moreme very well and answered all of my questions. I should have asked more questions but remembered after I left which was no fault of them.

What a perfect experience. I have had 15+ endoscopy's and colonoscopy's over the years and this was…read morea the most positive experience. The staff was very pleasant and efficient. They made a very unpleasant procedure as good as it could be. I highly recommend this group!