THE BUCKS GI ENDOSCOPIC SURGICAL CENTER is one of the most inefficient, unprofessional medical offices I have ever encountered. If I could give them a - 5 star review I would. I had a colonoscopy that was canceled when I arrived after doing all the preparation required. The reason given for the cancellation was that the anesthesiologist would not put me under because I told them during all of my prescreening that I was allergic to eggs, which is an ingredient of propofol. When I initially made the appointment, the receptionist said the last time I was there was in 2017; today, when they canceled, she claimed my previous appointment was in 2013. Either way, the procedure was done, and it was done without a propopal. When I initially made the appointment, I did advise them of the egg allergy. Last Friday, I called the office three times and left a message to confirm my appointment and ask a question about the unclear preparatory instructions I had received. As the assistant said, I received three voicemails, none of which canceled my procedure. The staff, a receptionist, and an anesthetist assistant insulted and blamed me because they said a message had to be left--which I have proof was not. Imagine going through the preparation and being lied to about why they canceled. I was distraught and made sure they knew I was. The excuse can be made that they were being cautious; however, I have been through other surgeries, and in all cases, when they were made aware of my allergy, another drug was used. The office is poorly run and understaffed, and I strongly suggest you not use them or cancel if you have a procedure scheduled. And yes, I formally complain to any PA Medical Boards available and willing to listen. l. When I initially made the appointment, the receptionist said the last time I was there was in 2017; today, when they canceled, she claimed my previous appointment was in 2013. Either way, the procedure was done, and it was done without a propopal. When I initially made the appointment, I did advise them of the egg allergy. Last Friday, I called the office three times and left a message to confirm my appointment and ask a question about the unclear preparatory instructions I had received. As the assistant said, I received three voicemails, none of which canceled my procedure. The staff, a receptionist, and an anesthetist assistant insulted and blamed me because they said a message had to be left--which I have proof was not. Imagine going through the preparation and being lied to about why they canceled. I was distraught and made sure they knew I was. The excuse can be made that they were being cautious; however, I have been through other surgeries, and in all cases, when they were made aware of my allergy, another drug was used. The office is poorly run and understaffed, and I strongly suggest you not use them or cancel if you have a procedure scheduled. And yes, I formally complain to any PA Medical Boards available and willing to listen.
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