I've been coming to this facility for many years, and one of the biggest advantages is that they…read morehave all departments under one roof. Whether I needed urgent care, routine services, or an overnight stay, everything was handled in one place, which has been incredibly convenient. I've used their urgent care many times over the years and even stayed overnight on a few occasions. Each time, the care was very cost‑effective for both me and the facility. Like any medical center, there were occasional issues, but in my experience they were unintentional and addressed quickly once brought to their attention. I've always appreciated that responsiveness. The building itself is consistently clean and feels secure, which gives me peace of mind whenever I'm there. The parking garage is another plus -- plenty of spaces, easy to navigate, and never a hassle. Overall, I've had a reliable, positive experience here for a long time. No complaints.

Chronic pain doctor worst communication and don't respond to emails, telephone calls. I have…read morecomplained of chronic pain for nearly 4 years and no relief after numerous of visits at the chronic pain clinic in Lutherville and South Baltimore locations. The doctor in this department seems to disregard your health, I am very disappointed with the health care received. If I could rate less than zero I would. Healthcare provider seems to be more concern with quantity instead of quality care. Within the last two weeks I have emailed numerous of times and no response from my doctor in chronic pain management at Kaiser Permanente in South Baltimore or Lutherville centers. I can only state "the worst" . When you try to schedule an appointment you can never get an appointment less than 2 to 3 months out why should patients that are paying their monthly premiums have to wait 2 to 3 months to get an appointment especially if you have chronic health issues or you're being told there's no doctor at that center that specializes in your health concerns or available 4 months out. I have considered Open season to change my health plan I've had enough I'm feeling as though patients do not come first. I rate a zero​

Went to this facility yesterday the medical assistant/ receptionist was professional friendly and…read morehelpful she went over and beyond make accommodations for me I would to say Thank you for kindness your you showed to community that you serve

They have absolutely no process in the ER. Patients were crying with pain for 8 plus hours before…read moresomeone sees them

Our experience here was excellent. From admission to discharge, all of the staff were caring and…read moreprofessional. The medical staff went out of their way to communicate and keep me posted. The patient care staff person did a great job and I watched her interact positively with all of the families waiting.

When my daughter (after a major stroke - paralyzed left side) was placed at this facility it seemed…read morethat the staff were attentive to her condition - wrong - as soon as we left the issues started - #1 it took the staff over 30 minutes to come to her aid after she fell on the floor. no notes as to her "Fall risk" even with a band stating that in her folder - not on her arm. #2 Getting the staff to respond when it was only there - over an hour, when we were there- 10-15 minute responses. she has been left in pissed cover clothes and sheets for over an hour. staff kept the "Call Bell" out of her reach (12X) until "the family" complained to Senior Administration even then it was not totally resolved. #3 Patient Techs leaving PHI, room number, meds, and diagnoses - total HIPPA violation. Admin did nothing but thanked us for giving it back. #4 Room had a serious electrical safety issue ( no cover on a 4 gang outle. My overall review of this place - they keep family happy but not patients. I recommend you find another place for rehabilitation. Buyer beware. If I could score in a negative I would (-25). Do not put your family or friends to this place. They are there for the pay check nothing more.

I've been coming here for over 10 years now, I always get my Mammogram done here. The Staff is…read morefast, friendly and professional. They now have a kiosk where you can check yourself in. Very little wait time, I usually wait no more than 10 minutes past my appointment time. I highly recommend if you like fast and professional service.

I scheduled a 7:00am appointment for an acute problem and described the problem in detail (foot…read moreinjury). I was seen by the nurse and practitioner for less than 10 minutes, efficient. I was instructed to go to Imaging for my foot X-ray. Unfortunately the front desk (two associates) reported that they were "not open until 8:30am" and to come back (no appointment. It was around 7:20am and I had to leave to go to work. I then requested off early to get my X-ray done around 3:30pm, called ahead of time and was told Imaging is usually open at 7am. I get to the front desk and was told the same but now there's a wait with a few people ahead of me. Poor communication, poor system. I may never have actual time to complete this foot X-ray.

I recently had vein reconstruction surgery on both legs and am very glad I chose the center .Dr…read moreStewart. And his staff were top notch . He explained the entire process and the experience was exactly as he explained. The procedure was painless and minimally invasive. I am still healing but my legs feel better already . No more heaviness or cramps. I highly recommend center for vein reconstruction.

Baltimore resident love the attention to detail from the staff and management. I appreciate how…read moregrounded everyone is in building up the community they serve.

My Mom was recently there. Everyone we met from the doctors to the nurses to the aides to the…read morereception WERE COMPLETELY WONDERFUL!!!!!! They were kind and through and helpful and respectful. We are so ggrateful. Lots of angels helping people at this hospital !

Not bad with time as I arrived @ 12:45 p.m & was done @ 2 o'clock. When I checked in there were 4…read morepeople ahead of me and 3 people behind the desk. As I'm waiting in the lobby only 1 lady (black with long nails...i wish I got her name) at the desk was checking people in and the other 2 people were just sitting. They should have a separate office space if they are working on other tasks because it's not a good look when you have a bunch of patients piling on 1 employee. Leslie the MA was pleasant. I find it odd that it takes 2 to 5 business days for drug test results to come back when this place is open 24 hours and labs do around the clock testing. The Asian doctor (I believe his name starts with a Z) is very pushy and think he know more than my PCP I've been going to since I was 12. He swear I need to get checked for sleep apnea. Mind you he never asked if I ever had a sleep study done before. My lungs & heart were fine, and I did all the mobility tests with no problem, I still was only given 3 months DOT certification. I'm going to assume this company gets money for sleep study referrals. It's 2026 & y'all keep using BMI and other vital chart references that were made for white people!!! I am overweight and active but haven't been diagnosed with HBP, diabetes or any other health issues. My PCP said I just need to get my weight under control with diet & exercise. All that pushing & I was still DOT certified. So the 2 stars are for Leslie and the other lady at check-in.

I have come to this location before and the service was not so well…read more Its a cool urgent care place. The staff were all professional and attentive. After seeing the P.A. whom was a pleasure and patient with helping me understand what he see is the issue. On the follow up visit with the Dr I was waiting in the room before he came in and a female, I dont know who she was kept coming in on the phone Im assumimg with IT looking at a computer. This was very annoying and eventually they moved me to be seen in another room. This facility does employment exams and physical therapy. The physical therapy staff are friendly l, patient and knowledged as well. I have had a decent time during my visits. If you are in need for care outside of physical therapy, depending in the time of day as its a 24hr facility, your wait time can vary upto spending 3 hrs to be seen and out. It was clean in the areas I visited.