I've been coming to this facility for many years, and one of the biggest advantages is that they…read morehave all departments under one roof. Whether I needed urgent care, routine services, or an overnight stay, everything was handled in one place, which has been incredibly convenient. I've used their urgent care many times over the years and even stayed overnight on a few occasions. Each time, the care was very cost‑effective for both me and the facility. Like any medical center, there were occasional issues, but in my experience they were unintentional and addressed quickly once brought to their attention. I've always appreciated that responsiveness. The building itself is consistently clean and feels secure, which gives me peace of mind whenever I'm there. The parking garage is another plus -- plenty of spaces, easy to navigate, and never a hassle. Overall, I've had a reliable, positive experience here for a long time. No complaints.

Chronic pain doctor worst communication and don't respond to emails, telephone calls. I have…read morecomplained of chronic pain for nearly 4 years and no relief after numerous of visits at the chronic pain clinic in Lutherville and South Baltimore locations. The doctor in this department seems to disregard your health, I am very disappointed with the health care received. If I could rate less than zero I would. Healthcare provider seems to be more concern with quantity instead of quality care. Within the last two weeks I have emailed numerous of times and no response from my doctor in chronic pain management at Kaiser Permanente in South Baltimore or Lutherville centers. I can only state "the worst" . When you try to schedule an appointment you can never get an appointment less than 2 to 3 months out why should patients that are paying their monthly premiums have to wait 2 to 3 months to get an appointment especially if you have chronic health issues or you're being told there's no doctor at that center that specializes in your health concerns or available 4 months out. I have considered Open season to change my health plan I've had enough I'm feeling as though patients do not come first. I rate a zero​

They are so rude told me they took my insurance but then told me not to come 5 mins later . They…read moreadvised just told me go to the emergency room.Because they weren't knowledgeable about diabetes. After be on the phone with me for an hour !!

This was not my first time here, but very much my first time reviewing it. I was VERY reluctant to…read morecome back here. Unfortunately, my smallest fry had some ear pain and I was certain that their main competitor was busy after 6pm. So we reluctantly went. I was rather pleased when I saw the "Under new management" sign on the door. And boy does it show! First, this place wasn't busy (until after we left) The lady at the front desk was very friendly and quick with all the paperwork. The gentleman that took us back for vitals and whatnot was also very nice to my kiddo. And the PA-C Carolina Johnson was exceptional. Very nice, great bedside manner, and brought medication for my son's pain as well as quickly expediting his Rx. I won't hesitate to come back here for another visit.

Not bad with time as I arrived @ 12:45 p.m & was done @ 2 o'clock. When I checked in there were 4…read morepeople ahead of me and 3 people behind the desk. As I'm waiting in the lobby only 1 lady (black with long nails...i wish I got her name) at the desk was checking people in and the other 2 people were just sitting. They should have a separate office space if they are working on other tasks because it's not a good look when you have a bunch of patients piling on 1 employee. Leslie the MA was pleasant. I find it odd that it takes 2 to 5 business days for drug test results to come back when this place is open 24 hours and labs do around the clock testing. The Asian doctor (I believe his name starts with a Z) is very pushy and think he know more than my PCP I've been going to since I was 12. He swear I need to get checked for sleep apnea. Mind you he never asked if I ever had a sleep study done before. My lungs & heart were fine, and I did all the mobility tests with no problem, I still was only given 3 months DOT certification. I'm going to assume this company gets money for sleep study referrals. It's 2026 & y'all keep using BMI and other vital chart references that were made for white people!!! I am overweight and active but haven't been diagnosed with HBP, diabetes or any other health issues. My PCP said I just need to get my weight under control with diet & exercise. All that pushing & I was still DOT certified. So the 2 stars are for Leslie and the other lady at check-in.

I have come to this location before and the service was not so well…read more Its a cool urgent care place. The staff were all professional and attentive. After seeing the P.A. whom was a pleasure and patient with helping me understand what he see is the issue. On the follow up visit with the Dr I was waiting in the room before he came in and a female, I dont know who she was kept coming in on the phone Im assumimg with IT looking at a computer. This was very annoying and eventually they moved me to be seen in another room. This facility does employment exams and physical therapy. The physical therapy staff are friendly l, patient and knowledged as well. I have had a decent time during my visits. If you are in need for care outside of physical therapy, depending in the time of day as its a 24hr facility, your wait time can vary upto spending 3 hrs to be seen and out. It was clean in the areas I visited.

As of 12.24 |ExpressCare will now also test you for the FLU at the same time of your Rapid and…read moreStandard Covid test to rule out any chances you may have the flu (timely as many times the symptoms are all similar)

Baltimore resident love the attention to detail from the staff and management. I appreciate how…read moregrounded everyone is in building up the community they serve.

My Mom was recently there. Everyone we met from the doctors to the nurses to the aides to the…read morereception WERE COMPLETELY WONDERFUL!!!!!! They were kind and through and helpful and respectful. We are so ggrateful. Lots of angels helping people at this hospital !