It's been a week and I STILL don't have scan results. Very stressful! I don't know if the problem…read moreis with them or with Chippenham Hospital....either way...not a good way to run a business.

As others have noted, the wait time here is a killer. They don't really have convenient appointment…read moretimes for folks working a 9-5. It's even less ideal for folks like me who aren't allotted partial PTO in their jobs and try to make an appointment over their lunch break. A 3:15 PM appointment means you'll be lucky to see your clinician by 4 PM. Really not ideal. Oh, and they tell you to arrive 30 minutes ahead of time. Why? No. I spoke with my nurse practitioner about it earlier in the week, and she confirmed that they are always 'crazy' and behind due to a litany of tasks that they have to do. I totally get being swamped with patients and procedures, but I wish the office management would get their act together a wee bit to be more respectful of their patient's time. Everyone who works there is really nice, and the NP I saw, Stephanie Herndon, honed in on my issue right away in a way that no other clinician has in the past. Her diagnosis seemed on point and she was really personable and kind. She took her time with me, which I appreciated also. I've previously seen Dr. Farrell also, who is also great. So: 5 stars for the clinician, 1 star for the wait time.

I have been using Richmond Gastroenterology for12 years. Recently had my 4th procedure. All of…read morewhich were preventative due to family history of colon cancer. I have no complaints with my doctor, or the care I have been given, but the billing department this time changed the coding and now I am being charged for my procedure (not covered fully by insurance). Same procedure I have had every time, but this time coded differently. I was not informed in any way prior to my procedure that there would be charges involved due to different bill coding. I really think when you are going to be charged $1000 plus, you should be informed prior! So, be prepared, their billing department is there to find a way around insurance to get $$$$$ out of your pocket!!!

Billing department is awful. I asked questions that one lady couldn't answer so she put me on hold…read more Another woman answers the phone and is abrupt and short. She kept talking in circles, repeating the same sentence 3-4 times, kept saying "uh huh" real fast in the rude and annoyed way, and would not stop talking and making remarks long enough to allow me to ask my questions. I had to sit in silence to wait for her to finish her wildly unprofessional rambling. I asked her at least twice to please treat me with kindness and that I was a customer/client. I ended up in tears, feeling worthless. l've never been treated in such a way. No respect or care. I love my doctor there and the front desk has always been nice. Billing department needs intensive training in customer service and soft skills. Not everyone understands billing, they should be able to help customers understand and not get upset so easily. I am still in complete shock over that call.

Dr. Ellis is a wonder. She has been my PCP for many years and she now works here at the Mayland…read moreClinic. She is so thoughtful, thourough, and has an incredible bedside manner. She explains every test result in layman's terms without having to be asked. It's not easy to find a doctor of her caliber any more. The office staff are equally great to deal with. The nurses go way above and beyond to help you feel comfortable doing everything they can to be of help to their perspective doctors. Never a long wait in my experience. That's wraps it up.

Full disclosure: I am a VCU employee but I am not a medical professional…read more I get all of my medical care at VCU-MCV and I could not be happier. I see Dr Ham at Mayland for treatment of migraines. She and her staff are top-notch and I feel I am in very good hands. The Maryland facility is easy to get to (access, easy parking) and the administrative staff make check-in and check-out a quick and easy process. I have never waited more than 10 minutes in the waiting room before getting to see the doctor.

I had a routine colonoscopy for my colitis with Dr. Edelman. I had a good experience at this…read morefacility. Everyone was super friendly, from the office staff, to the nurses & anesthesiology staff. They were on time and my colonoscopy was completed with zero issues. I have been to the facility several times and each time has been the same experience!

Called GSI office for a new gastroenterologist appt as I am from a different state and need a new…read moreGI doctor. They had Dr. Michael Farrell (surgeon- not actual GI Dr) ready to see me the same week or so. Not good when one of the more "experienced" GI doctor has you available very quickly but I was happy with that. Had to fight with anesthesia about not having a certain medication, because I have bad side effects from it. When I had my EDG procedure I was under (deep sedation) for less than a minute and he was done. I awoke with severe agitation and bruising all over my arms from the medication they gave me. Looking at the billing now he charged my insurance company for taking biopsies, for which he didn't even take any! It's in the report and I had an actual internist look at it and preform the correct procedure with biopsies. P.S- go to an actual internist if you want somebody to do something about it for you not a surgeon looking to cut you open and bill you ridiculous prices for nothing!!

I had Gastric Bypass in January 2010 and Dr. Bautista was great, he explained everything and I…read morefollowed everything that I was told to do and as a result I went from 400 pounds to 190 pounds in 2 years and 6 months! I am not at my goal but feel fantastic! If anyone has 100 pounds or more to loose then I would highly recommend Gastric Bypass and Dr. Bautista! This is one of the best decisions that I have made in my life and it saved my life! My 9 year old son always tells me that I look like a Teenager now! It feels great that I am healthy and energetic, the key to this was I made a lifestyle change and not just losing weight! Your body and your mind have to be in the same direction in order for this to work for the rest of your life!

I went through this group for my gallbladder surgery. The recovery didn't go as planned, so Dr…read more Flynn suggested I take another 6 weeks of leave of absence from work while he found relief for the pain. In that time, he failed to fax simple paperwork to my employer. I ended up losing my job of over 12 years because he couldn't do his. And then they blew up my phone because I wasn't paying my bills. I'm still having phantom pains, btw. He didn't figure it out. I've already spoken with two lawyers about a lawsuit. This group cost me my job, affected my credit AND are now threatening to garnish my wages at my new job. AVOID.

From the owner: Richmond Gastroenterology Associates has a 40-year history of providing the highest standard of…read moreaffordable high-quality digestive health care to adults in the Richmond metropolitan area.  The team of esteemed gastroenterology specialists welcomes patients at eight offices in Richmond, Colonial Heights, Chesterfield, Henrico, and Mechanicsville, Virginia, where they provide expert care for acid reflux, heartburn, cirrhosis, and the full range of gastroenterological issues, including irritable bowel syndrome (IBS) and gastritis. Unique among gastroenterology practices, Richmond Gastroenterology Associates offers both traditional and interventional GI care. They're proud to have a team of multiskilled experts with diverse experience in specialty procedures like transoral incisionless fundoplication (TIF), endoscopic submucosal dissection (ESD), and sphincter of Oddi manometry.  The Richmond Gastroenterology Associates' experts are among the only doctors in the state of Virginia to have the special training and experience needed to offer these procedures.  They believe in making gastroenterological care as accessible as possible for the Greater Richmond community. They're here to help patients to be proactive about their digestive health and wellbeing. Schedule an appointment by calling Richmond Gastroenterology Associates or click the online scheduling link now.

Billing department is awful. I asked questions that one lady couldn't answer so she put me on hold…read more Another woman answers the phone and is abrupt and short. She kept talking in circles, repeating the same sentence 3-4 times, kept saying "uh huh" real fast in the rude and annoyed way, and would not stop talking and making remarks long enough to allow me to ask my questions. I had to sit in silence to wait for her to finish her wildly unprofessional rambling. I asked her at least twice to please treat me with kindness and that I was a customer/client. I ended up in tears, feeling worthless. I've never been treated in such a way. No respect or care. I love my doctor there and the front desk has always been nice. Billing department needs intensive training in customer service and soft skills. Not everyone understands billing, they should be able to help customers understand and not get upset so easily. I am still in complete shock over that call.

The admin staff is the worst, which is a shame because I really like Sarah W Sherman, ACNP-BC …read more However, just last week I showed up for my appointment, which I received numerous email and text reminders, and was told Sharon was not there that day and someone was supposed to contact me but forgot. Of course this was after they collected my co-pay. There have been other appointment confusion in the past, as well as billing issues. I will be seeking a new gastroenterology practice.

If I could give zero stars, I would. AVOID this practice. I have been struggling for over 30 days…read morewith pain in my abdomen and because of Covid, I have had 2 televisits with the nurse practitioner, Stephanie. She did order labs which did not show anything abnormal. My GP order an ultrasound and CT which also was normal, but the pain has continued. On my last televisit, I requested a test to see if my gallbladder is working properly since this condition runs in my family with my grandmother, mother and aunt all having problems with their gallbladder not emptying fast enough and ultimately had to have theirs removed. My symptoms seem to be exactly what all 3 of them experienced and the NP only prescribed a new antacid. Needless to say, I will be seeking a new practice, but even after telling her that, it did not change her attitude.

I'd give zero stars if I could. For over twenty years I was with Dr. Gelrud he retired and I got…read moreswitched to Dr. Tanjan. Wow....what a difference having a senior physician who organized the practice years ago and this new hot shot who knows nothing. First he wanted to stop medication I'd been on for years because he didn't think it was necessary. When I objected he said he guessed it wouldn't hurt anything if I wanted to continue talking it. This past summer I had C-Diff after taking several antibiotics to clear up an infection. I lost 42 pounds in three months and I had to ask for nutritional supplementation, I was literally dying from malnutrition and infection in my intestines. Dr. Tanjan tried to say my Primary doctor need to prescribe nutritional supplementation. Which is not true, he's the GI specialist or is supposed to be. Too many phone calls without any return call to even mention. I ended up in ER @ Henrico Doctors Hospital. I was admitted and had emergency surgery to remove my intestines due to the damage the infection had done. I woke up with a colostomy bag on the right side and a feeding tube on the left side and staples down the middle of my abdomen. His associates were treating me while I was in the hospital. Apparently he only goes to St. Mary's. About two weeks after being discharged I got a letter from Dr. Tanjan discharging me as a patient because he couldn't get in contact with me and I missed an appointment (while being hospitalized) I immediately called to speak to his nurse who wouldn't talk to me because I was no longer a patient and I left (5) Five messages for the office manager to call me back. It's been over two months since my last message and I still haven't gotten a return call from the office manager. No need in discharging me as a patient I fire you as my doctor. Please beware of this practice. All they want is to have you come in for ten minutes and schedule you for a endoscopy and colonoscopy so they can bill your insurance. If you have serious GI issues that require constant management seek out a different practice. Unfortunately I've learned that my experience is the normal and not the exception for many patients at this practice. No matter which office you visit they are all the same.