This practice has always been good to me! I'm so sorry I ever left, but insurance forced me to…read morechange. Thank you Lord, I get to see Dr. Lee again! I know I'm in the best possible care!

I have been using Richmond Gastroenterology for12 years. Recently had my 4th procedure. All of…read morewhich were preventative due to family history of colon cancer. I have no complaints with my doctor, or the care I have been given, but the billing department this time changed the coding and now I am being charged for my procedure (not covered fully by insurance). Same procedure I have had every time, but this time coded differently. I was not informed in any way prior to my procedure that there would be charges involved due to different bill coding. I really think when you are going to be charged $1000 plus, you should be informed prior! So, be prepared, their billing department is there to find a way around insurance to get $$$$$ out of your pocket!!!

Dr. Ellis is a wonder. She has been my PCP for many years and she now works here at the Mayland…read moreClinic. She is so thoughtful, thourough, and has an incredible bedside manner. She explains every test result in layman's terms without having to be asked. It's not easy to find a doctor of her caliber any more. The office staff are equally great to deal with. The nurses go way above and beyond to help you feel comfortable doing everything they can to be of help to their perspective doctors. Never a long wait in my experience. That's wraps it up.

Full disclosure: I am a VCU employee but I am not a medical professional…read more I get all of my medical care at VCU-MCV and I could not be happier. I see Dr Ham at Mayland for treatment of migraines. She and her staff are top-notch and I feel I am in very good hands. The Maryland facility is easy to get to (access, easy parking) and the administrative staff make check-in and check-out a quick and easy process. I have never waited more than 10 minutes in the waiting room before getting to see the doctor.

I had a routine colonoscopy for my colitis with Dr. Edelman. I had a good experience at this…read morefacility. Everyone was super friendly, from the office staff, to the nurses & anesthesiology staff. They were on time and my colonoscopy was completed with zero issues. I have been to the facility several times and each time has been the same experience!

Called GSI office for a new gastroenterologist appt as I am from a different state and need a new…read moreGI doctor. They had Dr. Michael Farrell (surgeon- not actual GI Dr) ready to see me the same week or so. Not good when one of the more "experienced" GI doctor has you available very quickly but I was happy with that. Had to fight with anesthesia about not having a certain medication, because I have bad side effects from it. When I had my EDG procedure I was under (deep sedation) for less than a minute and he was done. I awoke with severe agitation and bruising all over my arms from the medication they gave me. Looking at the billing now he charged my insurance company for taking biopsies, for which he didn't even take any! It's in the report and I had an actual internist look at it and preform the correct procedure with biopsies. P.S- go to an actual internist if you want somebody to do something about it for you not a surgeon looking to cut you open and bill you ridiculous prices for nothing!!

I had Gastric Bypass in January 2010 and Dr. Bautista was great, he explained everything and I…read morefollowed everything that I was told to do and as a result I went from 400 pounds to 190 pounds in 2 years and 6 months! I am not at my goal but feel fantastic! If anyone has 100 pounds or more to loose then I would highly recommend Gastric Bypass and Dr. Bautista! This is one of the best decisions that I have made in my life and it saved my life! My 9 year old son always tells me that I look like a Teenager now! It feels great that I am healthy and energetic, the key to this was I made a lifestyle change and not just losing weight! Your body and your mind have to be in the same direction in order for this to work for the rest of your life!

Dr Flynn manages my MASH and has helped greatly in managing my treatment options with my other…read moreconditions. He keeps up with the latest treatments and has supported getting me on Rezdiffra and Wegovy which are the latest options for treating MASH. He calls if there is anything we need to discuss between appointments. He also explains anything we need to discuss in plain English. He is a great Doctor.

I went through this group for my gallbladder surgery. The recovery didn't go as planned, so Dr…read more Flynn suggested I take another 6 weeks of leave of absence from work while he found relief for the pain. In that time, he failed to fax simple paperwork to my employer. I ended up losing my job of over 12 years because he couldn't do his. And then they blew up my phone because I wasn't paying my bills. I'm still having phantom pains, btw. He didn't figure it out. I've already spoken with two lawyers about a lawsuit. This group cost me my job, affected my credit AND are now threatening to garnish my wages at my new job. AVOID.

Billing department is awful. I asked questions that one lady couldn't answer so she put me on hold…read more Another woman answers the phone and is abrupt and short. She kept talking in circles, repeating the same sentence 3-4 times, kept saying "uh huh" real fast in the rude and annoyed way, and would not stop talking and making remarks long enough to allow me to ask my questions. I had to sit in silence to wait for her to finish her wildly unprofessional rambling. I asked her at least twice to please treat me with kindness and that I was a customer/client. I ended up in tears, feeling worthless. I've never been treated in such a way. No respect or care. I love my doctor there and the front desk has always been nice. Billing department needs intensive training in customer service and soft skills. Not everyone understands billing, they should be able to help customers understand and not get upset so easily. I am still in complete shock over that call.

The admin staff is the worst, which is a shame because I really like Sarah W Sherman, ACNP-BC …read more However, just last week I showed up for my appointment, which I received numerous email and text reminders, and was told Sharon was not there that day and someone was supposed to contact me but forgot. Of course this was after they collected my co-pay. There have been other appointment confusion in the past, as well as billing issues. I will be seeking a new gastroenterology practice.