I didn't see a category for Emergency Room Physician and that needs to be there. Dr. Cook and all…read moreof the staff I dealt with in the ER were excellent. Legs, truck, shoulders and head above Bon Secours!

My 92 year old mother was a patient at HDH/Forest for 10 days for CHF and AFib. Firstly, she was…read moreadmitted to an Oncology/Med Surg Unit for heart issues and did not receive a telemetry box for at least 18 hours. The nursing / hospitalist care was horrific. She received too much IV Lasix by day-3 and was weak, shaky, and severely dehydrated. Nurses were instructed by the cardiologist to give all her meds before her Cardioversion and she didn't receive any (including her blood thinner). Also, when one of her blood thinner pills fell to the floor, the male nurse told her she could skip it for the day. She was left alone in her room at the end of the hall with the door closed tightly when she became disoriented, agitated, and confused. One morning, her 9am pills were still sitting on her table at 12:30pm bc the nurse didn't make sure she took them (when she was confused). When the "nurse" was confronted about her untaken meds and the door being closed, she put her hand in my face and walked away stating she was "going to give me a minute". She had to use the call button repeatedly to ask for help reaching her food tray, only to be ignored, and finally received help when the hospitalist came in her room. She did not receive any hygiene or oral care unless I asked for clean sheets, washcloths, and towels, and then I did the care for her - not the employees. Apparently, hygiene and oral care is no longer a routine part of nursing care and patients can go days without it, unless they have an advocate to facilitate it. Every day she was a patient at HDH she became weaker and had more issues. Finally, there was a huge cockroach in her bathroom that I smashed with my shoe. The nurse manager argued that it was a water bug...it was NOT. This is actually the second time I've seen a cockroach in this hospital. I have vowed to never return to this God-awful facility and have asked my family (and you) to go somewhere else if they want to live. For a previous ER Visit for my 92 year old mother with CHF and shortness of breath (on 12/16/25), the ER physician told us that "her case really isn't an emergency because the ER is for traumas, gun shot wounds, and heart attacks", but he proceeded to give her IV Lasix and admit her for CHF. Ugh...really? His personality was not suited for emergency medicine.

Came here when experiencing abdominal pain. The staff were all very efficient and comforting. I was…read moretreated quickly and given regular updates. Definitely recommend this facility. I had to be transported to St Mary's and was updated on the status frequently. Very impressed with the entire staff. I found it even more impressive as I was present for both the doctor and nurse change overs and it felt seamless.

From parking to end of appointment everything & everyone was gracious, professional, & patient with…read morepatients. I have always been treated well here

Be prepared to be waiting for 3 hours in an empty emergency waiting room. I would not recommend…read moreanyone to come to this hospital you would be doing yourself a great disservice you're better off going literally anywhere else. Even though you are literally the only person waiting they cannot give you a timeframe when you can be seen on a Friday night. It is absolutely ridiculous how much this hospital doesn't care and how slow and disorganized they are. This is a serious let down and I will not be returning here even if my life depended on it.

I cannot say enough good things about this neurology center and the care I've received here. I've…read morebeen a patient since 2017, and from day one the experience has been nothing but positive. When you arrive, you enter downstairs, and the check-in process is very efficient. They have multiple check-in windows, so things move quickly. The staff provides a map, clearly draws the directions you need to go, and circles your room, which is incredibly helpful in a larger building. They also give you a tracker to clip onto your person while moving throughout the facility, just in case you get turned around. There is also a large amount of parking, which makes arriving stress-free. The entire building is beautiful. There are plants and artwork everywhere, and it is very well lit with a strong emphasis on natural lighting thanks to the many windows throughout the space. There is seating available as you walk through the building, as well as multiple waiting areas, which makes the experience comfortable and welcoming rather than overwhelming. Most importantly, my neurologist, Scott Haines, is absolutely wonderful. He is knowledgeable, thorough, and genuinely cares about his patients. He takes the time to listen, explain everything clearly, and ensure you feel confident and supported in your care. His entire team is just as amazing--professional, kind, and attentive. If you are looking for a neurologist you can truly trust, I highly recommend Dr. Haines and his team. I wouldn't trust my case with anyone else.

Dr Jessica frankenhoff is a butt of a wrist doctor. She double books her patients…read more They way she handle my mom her surgery I have not disliked a person and doctor so much. Waste of time get another doctor. We did

Spent the weekend at St Mary's Hospital having two procedures…read more Have to give high marks to everyone at St Mary's hospital. Their professionalism and care was absolutely amazing. If I could I'd give them 20 stars! Thanks St Mary's for your care!!

took my son in because he has poison ivy on his face. Dr. Christopher Johnson did nothing. now…read morehave to go back because it's worse.

Although staff is courteous and seem knowledgeable and competent, there is little to no…read morecommunication once you're in a room. To sit for close to 2 hours with no info/update on tests and scans seems wrong.

I wish I could give zero stars. The dr did not listen or provide any valuable care. It was a…read morecomplete waste of our time and escalated our emergency instead of supported or helped.

This is an attractive and fairly new medical center west of Short Pump. It houses Virginia…read moreOphthalmic Facial Plastic Surgeons, Virginia Physicians for Women, Richmond Plastic Surgeons, and Richmond Gastroenterology Associates. It is very close to I-64 and five minutes from Short Pump Mall via West Broad Street. The building is well maintained, welcoming, has hallway restrooms, and elevators. Everything is handicap accessible. The parking lot outside is very large and seldom has more than a dozen cars in it.

From the owner: West Creek Surgery Centerread more