I am 77 yrs old and handicapped and after the snow storm I went to a building with the address 6602…read moreW Broad St. The office was not in that building and 20 min on the phone waiting I was told that it was facing another street. I told them that I could not go around snow piles to find the right building and to cancel my appointment. I received a bill for 50.00 as a no show.

It's been a week and I STILL don't have scan results. Very stressful! I don't know if the problem…read moreis with them or with Chippenham Hospital....either way...not a good way to run a business.

Dr. Ellis is a wonder. She has been my PCP for many years and she now works here at the Mayland…read moreClinic. She is so thoughtful, thourough, and has an incredible bedside manner. She explains every test result in layman's terms without having to be asked. It's not easy to find a doctor of her caliber any more. The office staff are equally great to deal with. The nurses go way above and beyond to help you feel comfortable doing everything they can to be of help to their perspective doctors. Never a long wait in my experience. That's wraps it up.

Full disclosure: I am a VCU employee but I am not a medical professional…read more I get all of my medical care at VCU-MCV and I could not be happier. I see Dr Ham at Mayland for treatment of migraines. She and her staff are top-notch and I feel I am in very good hands. The Maryland facility is easy to get to (access, easy parking) and the administrative staff make check-in and check-out a quick and easy process. I have never waited more than 10 minutes in the waiting room before getting to see the doctor.

I have been using Richmond Gastroenterology for12 years. Recently had my 4th procedure. All of…read morewhich were preventative due to family history of colon cancer. I have no complaints with my doctor, or the care I have been given, but the billing department this time changed the coding and now I am being charged for my procedure (not covered fully by insurance). Same procedure I have had every time, but this time coded differently. I was not informed in any way prior to my procedure that there would be charges involved due to different bill coding. I really think when you are going to be charged $1000 plus, you should be informed prior! So, be prepared, their billing department is there to find a way around insurance to get $$$$$ out of your pocket!!!

Billing department is awful. I asked questions that one lady couldn't answer so she put me on hold…read more Another woman answers the phone and is abrupt and short. She kept talking in circles, repeating the same sentence 3-4 times, kept saying "uh huh" real fast in the rude and annoyed way, and would not stop talking and making remarks long enough to allow me to ask my questions. I had to sit in silence to wait for her to finish her wildly unprofessional rambling. I asked her at least twice to please treat me with kindness and that I was a customer/client. I ended up in tears, feeling worthless. l've never been treated in such a way. No respect or care. I love my doctor there and the front desk has always been nice. Billing department needs intensive training in customer service and soft skills. Not everyone understands billing, they should be able to help customers understand and not get upset so easily. I am still in complete shock over that call.

I went through this group for my gallbladder surgery. The recovery didn't go as planned, so Dr…read more Flynn suggested I take another 6 weeks of leave of absence from work while he found relief for the pain. In that time, he failed to fax simple paperwork to my employer. I ended up losing my job of over 12 years because he couldn't do his. And then they blew up my phone because I wasn't paying my bills. I'm still having phantom pains, btw. He didn't figure it out. I've already spoken with two lawyers about a lawsuit. This group cost me my job, affected my credit AND are now threatening to garnish my wages at my new job. AVOID.

From the owner: Richmond Gastroenterology Associates has a 40-year history of providing the highest standard of…read moreaffordable high-quality digestive health care to adults in the Richmond metropolitan area.  The team of esteemed gastroenterology specialists welcomes patients at eight offices in Richmond, Colonial Heights, Chesterfield, Henrico, and Mechanicsville, Virginia, where they provide expert care for acid reflux, heartburn, cirrhosis, and the full range of gastroenterological issues, including irritable bowel syndrome (IBS) and gastritis. Unique among gastroenterology practices, Richmond Gastroenterology Associates offers both traditional and interventional GI care. They're proud to have a team of multiskilled experts with diverse experience in specialty procedures like transoral incisionless fundoplication (TIF), endoscopic submucosal dissection (ESD), and sphincter of Oddi manometry.  The Richmond Gastroenterology Associates' experts are among the only doctors in the state of Virginia to have the special training and experience needed to offer these procedures.  They believe in making gastroenterological care as accessible as possible for the Greater Richmond community. They're here to help patients to be proactive about their digestive health and wellbeing. Schedule an appointment by calling Richmond Gastroenterology Associates or click the online scheduling link now.

My daughter sees Mara Cate, PA-C. We cannot express how thankful we are for Mara Cate's recent…read more(today!) and past care and help. Not to mention, my daughter also sees Lisanne Anders, MD; she is excellent, too. Cate and Anders are exceptional medical professionals who provide great compassion and assistance to their patients! - Kelly A., Fredericksburg, VA

I've been a patient for 17 years and I have always had an excellent service experience, the entire…read morestaff is kind, and highly qualified and professional.

Billing department is awful. I asked questions that one lady couldn't answer so she put me on hold…read more Another woman answers the phone and is abrupt and short. She kept talking in circles, repeating the same sentence 3-4 times, kept saying "uh huh" real fast in the rude and annoyed way, and would not stop talking and making remarks long enough to allow me to ask my questions. I had to sit in silence to wait for her to finish her wildly unprofessional rambling. I asked her at least twice to please treat me with kindness and that I was a customer/client. I ended up in tears, feeling worthless. I've never been treated in such a way. No respect or care. I love my doctor there and the front desk has always been nice. Billing department needs intensive training in customer service and soft skills. Not everyone understands billing, they should be able to help customers understand and not get upset so easily. I am still in complete shock over that call.

The admin staff is the worst, which is a shame because I really like Sarah W Sherman, ACNP-BC …read more However, just last week I showed up for my appointment, which I received numerous email and text reminders, and was told Sharon was not there that day and someone was supposed to contact me but forgot. Of course this was after they collected my co-pay. There have been other appointment confusion in the past, as well as billing issues. I will be seeking a new gastroenterology practice.

I am horrified by the treatment I have received…read more The colonoscopy procedure was fine; but when I called about a problem, Dr. Charlotte Campbell did not call me for at least two weeks. I needed another in 6 months, and dealing with her and her team has been pretty crazy. I called maybe 6 weeks or more before colonoscopy because I had stomach pain. Her team failed to call me back for, again, two weeks with, again, excuses about a busy office. I was able to get an appointment in another 2 weeks. She gave me instructions to eat small meals often and to take more Prilosec and to take Famotidine. These instructions have not helped, and my stomach is worse, so I rescheduled the upcoming colonoscopy. When I spoke with someone to give a message to Dr. Campbell, she was extremely RUDE and ARGUMENTATIVE. She told me I shouldn't have rescheduled in a very unpleasant way. When I told her my reasons, she argued and put me down. Then, she told me I should go to the emergency room if my pain was severe. I don't know what to do. I really want to change practices, but I fear I'd have to wait too long for another appointment. I am really upset after such an experience.

I first visited Gastrointestinal Specialists, in 2021 after struggling with chronic constipation…read morefor five years. Dr. Abou-Assi was polite but did not provide any treatment options other than Miralax or prescription medication. I walked away feeling like "well, looks like I'm SOL" (HA pun intended). I came back to this practice in 2024 but this time with Dr. Charlotte Campbell. She was polite and professional and let me explain the totality of my experiences with regards to my referral concern. However, I again leave feeling unsatisfied with the guidance and treatment options provided. It felt like pulling teeth to explore alternatives to what I have already been doing/trying for 15+ years. And the recommendation wasn't any different than the one I received 3 years ago. I would recommend Dr. Campbell if you're having a hard time finding a GI provider taking new patients, but I would enter the visit with minimal/moderate expectations.