Update: I will leave the previous review text below, but I want to update my main score since they have apparently addressed the problem. I had initially given them 5 stars, so I will simply revert to that with the understanding that I have not had any animals seen at Gateway in a few years. It was never a matter of not caring enough- all of my encounters reflected a staff of people who were very dedicated to the care they were giving. And no, I wasn't pressured in any way to change my review. It's important to me to be as accurate and fair as possible. I am just now reading the response from Gateway, as I don't use Yelp often, so I am updating my review based on the new information. Previous Review: We went to Gateway for several years for our dogs. They had good pricing and the staff was friendly, competent, and clearly passionate about the work they did. These qualities can be really hard to find... especially the combination of reasonable pricing and competent, passionate care. I gave Gateway a 5-star rating when I first reviewed them 8 years ago. The problem is the walk-in only nature of the practice, paired with significant changes in how Gateway is run. I suspect that they may have been sold to equity investors or similar schemes that ultimately destroy so many good vet practices, but I am not sure. Before covid even showed up, I found myself avoiding taking the dogs to the vet because I couldn't handle sitting and waiting for HOURS every single time. Didn't matter if I showed up before they opened- the line was already long. I am physically disabled, so sitting for hours in their waiting room had a physical cost in addition to the fact that most people don't enjoy waiting for long periods of time. The last time we went, we were told to cue up outside more than an hour before opening to even have a shot at being seen that day. It was absolutely horrible having to stand in the freezing cold for so long, our sick dog waiting with us. Despite being this early, we weren't ultimately seen until mid day. It isn't even a first come first served situation. They aren't primarily an emergency vet yet they triage. So you'll be sitting there watching so many go ahead of you unless your pet is experiencing a medical emergency. This seems like a reasonable approach on paper, but unfortunately it means that a visit to Gateway requires me to clear my schedule for the entire day and that just is not reasonable. It also isn't fair to the animals- especially if they're sick or otherwise frail. The people who founded Gateway are long gone, as is the wonderful service they provided. If you're desperate to have your pet seen (and you can manage to show up first thing in the morning and wait several hours to be seen), maybe it's a good fit for you. Otherwise keep looking. read more

Such kind treatment we received when we had to euthanize our beloved dog last Wednesday. Everyone was so sympathetic and helpful. On top of this, today we received a sympathy card from them that contained wildflower seeds that we can plant in her memory. So touching! What a classy thing to do. Lastly, I wanted to mention how appreciative we are that, unlike most other veterinary services who will gouge you for the same service, their pricing is reasonable. They don't take advantage of you in your time of need. read more

Gateway Animal Clinic - Veterinarians Near Me - Cleveland, Ohio

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The staff is exceptional! They are always very friendly and they answer all of my questions.

Run from Gateway. They've joined the ranks of entitled care providers. I have been bringing my pets for many years. A few of which have passed on due to old age. Now, it doesn't matter how long you've been there, what your physical abilities are, etc. They refuse to give appointments. I have been trying to get in for over a week, I show up as they open and they already don't have any "appointments" left for the day. They tell me that people start lining up at 5 AM. Which is four hours before they open!! I keep trying to tell them I work nights and I have a bad knee. I am not physically capable of getting up at 4:30am and standing for four hours. The reason they won't give appointments... Is that they are understaffed and don't have enough veterinarians. How does that make any sense? It's damn near discrimination if you ask me, and with a new set of luxury loft apartments going in across the street, I'm pretty sure the days of hundreds of people lining up outside with dogs starting at 6 AM are almost over. Shame on Gateway for putting profit over long time customers and their pets! read more

By LA LA doctors standards this little girl would be dead either by putting her down or the 2 weeks she had left to live . As a dog dad knew it wasn't her time , as dad you know every little thing about them , from walking funny to why she's not eating or playing the same , as you would know about your human children. In our first true family trip of 2 months to Cleaveland we were lucky to find this place. I like to thank Dr Gaholtra and staff for keeping my little girl up and running the whole time in our stay in Cleveland. And the best part of all without spending the regular 3-400 dollars on tests for a simple shot of antibiotics as in Los Angeles. read more

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I have been coming here for probably the last three years for all of my concerns regarding my dog. Honestly for the first three years I I did not like it. I hate the waiting room so I appreciate that they allow you to sit in your car with your dog. 99% of the staff in the past was rude and they had treated me poorly and at times made extremely rude comments to me. The reason I continue to return is 1. Its the most affordable place in the area. 2. My dog always receives very good care from the staff. So I just put up with them being rude to because I want my dog to receive good care of the price I can afford it. I know this sounds like a bad review and you're wondering why did I give this place four stars. My last two visits have really changed the way I feel about this place. The staff members that took care of my dog were amazing. I had found some lumps along my dogs mammory tract so I brought her in. Dr. Michelle assessed my dog and explained that they were tumors. My dog had these tumors because she had never been fixed. I know this is a big issue and not once did Dr. Michelle scold me or make me feel like a bad pet owner. She made me feel very comfortable and so did the two technicians that helped. My dog is very anxious and does not do well around other dogs so they really worked to accommodate her. Dr. Michelle did not complete the surgery but it was another female doctor that she works with closely. She performed an excellent surgery on my dog. When I picked her up she was comfortable and they provided me with plenty of medication and educated me on how to properly take care of my dog through out the healing process. She has made a great recovery. My childhood best friend is a veterinarian but lives out of state and when she came home for the holidays she assessed my dog and the suture line and complimented what a good job the doctor had done on my dog. They have called me twice since the surgery to check on my dog and also report that her tumors were tested and are benign. The other compliment I want to give is to the woman at the front desk the morning I dropped my dog off for surgery. My dog is nine years old and this was a pretty big surgery so I was really upset and nervous and I was crying. This receptionist made me feel so much better and so much more comfortable with my dog receiving surgery and the technician that took my dog back for surgery was so kind and gentle with my dog. I can't understand how I have received bad service from here in the past because the experience I have had in the last few with this place was amazing. Eloise and I thank you Gateway! read more

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They are AWESOME! ALL of them. So nice and caring of my babies. We have been going here since 2012. And they were very sympathetic when I had to put 3 to sleep. So comforting! read more

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Where do I start they are truly the best from when you walk in that door till you walk out after they see your baby they are very caring and all of them care and love your pet and take good care of them I recommend this place hands down you do need to check in on line at 8 am and only do it once they will call you back within 2 hrs believe me it fills up fast so start a few seconds before 8 am but once you go there you will not regret it GOOD LUCK THANK YOU FOR THE EXCELLENT CARE TEAM read more

This veterinary hospital does a terrific job!! We love their staff. They take great care of Saylor!!! I have been going here for 20 years. Thanks read more

I brought my cats here for probably 20 years, and even continued to do so after moving to the other side of Cleveland. However it's now intolerable. The vets and vet techs are some of the best, but you'll never get to see them unless you plan your entire day around this staring with getting in line, with your pet, at the crack of dawn. I honestly think I have a better chance of winning the lottery than having my sick animal seen at this "premier walk in vet" I miss the vets, but honestly the check in process is insane. Dr. Brian sold the business and it went downhill fast! It's a shame. read more

It has been a week, and I still can not get the vet to call me with the results of bloodwork. I have called 3 times. She was rude to me when I was there, and I was like ok they are busy, so I will let it slide. Boy, do I miss Dr. Mike. read more

Called about there walk in protocols since my dog was sick. Got to the walk in clinic the next day 75 minutes before they open. Then myself and a few others were turned away because we were new patients. They weren't taking any new patients but never told me that on the phone the day before. read more

The people are great but if you are working and can't afford to take off work you are out of luck. No appointments makes it difficult to get my pets in to see any vet. I would love to stay but I can't afford to take off and maybe get in, I was denied 2 times this summer because I didn't get to the clinic by 6. I got there by 7, 2 hours before it opens, and the line was to long. read more

Always terrific and friendly service from all there. Thorough exams and explanations for pet parents. Very reasonable prices.

I had to say goodbye to my 18 year old cat 5 days ago. I've never had to do this and wasn't sure what to expect. The ladies at the desk were so nice. I called a couple hours before I came in and had an informative and reassuring convo with whoever answered. I had to wait 15 mins, so I went to the car to spend it with my cat. When they called, they had a side door that to me was perfect and private instead of parading through a lobby. I was greeted by Jenny? (I saw 3 different girls, sorry I don't remember names because I was stressed out) she was beyond nice. The next lady in was nice too. Then I met Dr Liz. Seriously, she is a true gift to the animal world. The care and compassion this place has is amazing. They comforted me while I ugly cried and was a complete mess. read more

Gateway Animal Clinic - Dragon RIP 5/16 - Veterinarians Near Me - Cleveland, Ohio

My absolute favorite vet in CLE! I got a puppy this year and have taken her here for every single need she has had. Vaccinations, sick exams, spaying, microchipping - everything! The staff is truly wonderful and they love their jobs. This place is so popular that you need to get here at 8am or earlier to get an appointment that day! You can do walk-ins, but I wouldn't recommend it unless you only need a vet tech appointment, which I get most of the time. Incredibly affordable as well (bills usually under $100). Highly recommend!!! read more

Been here twice, yesterday being my second time. Show up early! They let people in before the actual opening time. I went there on a Thursday. Got there at 9:30am (supposed to open at 10am). Doors were already open. You go in, take a number like at a deli, and either sit or wait outside to be registered. I was number 15, and they were registering number 7. Then, they call you a little bit later to actually see your pet. Wait on a Thursday was not bad at all. I was done by 10:30am or so, which is much better than what I had expected based on my first experience. That being said... avoid Saturdays... the first time I went here, the wait was like maybe 1.5 hours or so when I arrived at 9am. The vets and vet techs are so nice; they explain things, answer all your questions, and still manage to take really good care of your pet. Very very good prices. I expected the visit for my puppy who has worms to be around 100$ or more, but total price was $62. Breakdown of prices (which adds up to more than $62, but they only charged me $62): $39 for vet visit $8 for ear drops $24 for stool analysis $15 for heartworm, flea, tick prophylaxis $0 for worm treatments Bottom line, great vets, cheap prices, come here on a weekday if you want a shorter wait time. read more

You have no idea how important it is to have a trustworthy vet until you have a pet. I'm lucky enough to be the new fur-momma of an adorable rescue pup, Archie. He's the perfect little man and it was surely love at first sight... especially since I drove 10 hours to Hagerstown, MD and back just to get 'em. Anyways, I searched Yelp to find a great vet around downtown Cleveland that I could trust with my new fur babe. And once again, CLE yelpers have not let me down. They pointed me right to Gateway Animal Clinic, which I've driven by numerous times but never thought twice about. Yelpers also let me on to the whole "first come, first serve" style of this vet clinic, so I wasn't confused when I walked in. Actually, I got the first ticket! So, I waited a short while and was welcomed in with my Archie to the examining room. I'm not sure which vet I saw, but she was very sweet and thorough with her examination. She answered all of my questions and let me get my typical nervousness out. Unfortunately she informed me that little Arch has a heart murmur that needs further examination. So, that broke my heart, but she recommended some heart specialists to go to for more support. The one thing I would have hoped for was more practical, everyday advice on how to care for Archie's murmur, how to keep him healthy, etc. Even the receptionist/nurse was sugar-sweet! She gave me lots of helpful tips on who to go to for training and took the time to chat with me a little. I think she could tell that I was a little shaken-up by the news, so she took extra time to talk with me. So appreciated. Overall, you can't beat Gateway for the cost. $37 dollars for a check-up? With vets that nice and thorough? You can't beat that. I was also able to stock up on heartworm meds, and noticed that I could just stop by the front desk to buy more when I need it. Huge convenience! Archie and I will definitely be back for his yearly check-ups! read more

Gateway Animal Clinic - Veterinarians Near Me - Cleveland, Ohio

I went here a few weeks ago for my siamese cat. It was our first visit and we had a great experience. We went on a Saturday morning and I while I wish we would've gotten there earlier, like 20 mins before 9 a.m., the wait wasn't so bad. We arrived at exactly 9, I left my cat in the car while I went to get a number and I was #26. I waited in the parking lot until they called my # (9:45ish). I checked in by giving them general information about my cat, age, name, etc. and went to wait in the car again because the waiting room was a little crowded and there was a lot going on in there. After about a 20 more minutes I went in the building and sat for about 10 mins longer. They finally called his name. We went in the doors which was another office, that was shaped in a horseshoe with about 4-5 exam tables and other patients, owners and workers. It wasn't crowded but I think my cat was a little spooked (it was his first time) however the assistant did a great job of comforting him. They weighed, examined, vaccinated and let us go in about 15 minutes. We were out by 10:45. I loved how reasonably priced they were but never felt like the service was subpar bc of it. I think we've found our vet! read more

Gateway Animal Clinic - Waiting for my number to be called, sitting on the sidelines. - Veterinarians Near Me - Cleveland, Ohio

I went here for an annual checkup for my cat and was in and out in less than an hour without an appointment. The staff is very friendly and efficient and they definitely care about the animals they treat. The prices are reasonable as well (paid about $80 for two vaccines). I would recommend gateway animal clinic to anyone! read more

Thank you Gateway for all the care and compassion My husband received on 9/16/19 we had to put our Beloved Dex down they couldn't have been kinder From checking in till seeing the dr they let us take as much time As we needed to say our goodbyes and kisses their kind words And love made it a little easier my heart is breaking But, their compassion and kindness helped read more

Gateway Animal Clinic - Veterinarians Near Me - Cleveland, Ohio

This is the place to take your pet. They take great care they saves my Bosco my cat's life, and I couldn't be more grateful to them. The staff is wonderful the vets are life savers I'm dropping my regular vet for them. Thank you so much Gateway Animal Clinic!!!!!! read more

I've been going there since 2000. Two dogs and one cat. Dr.'s Liz, Ben, Melissa and Michelle are exceptional! Their love for our furry friends is exemplified by the outstanding care they give! Just awesome! read more

This place is the best place you could ever bring an animal period. My SASSY had to be put down yesterday and I flew over 2000 miles to bring her back here for her care because they are that good. The vets are wonderful and the vet tech Jason made me feel I truly did the right thing to which I will be forever grateful to him. What a phenomenal staff. The lady that did the billing also came in and comforted me I wish I would have caught her name. Thankyou to her too. She said her dog of 14 years was sick too. Sweet little pretty maybe Peurto Rican lady. Thankyou you do your job so well. The vet also beautiful young lady was nothing but professional and caring. Kudos to you all. Rest in peace Sassy. read more

Since it's a walk-in clinic only, I hit the jackpot because nobody was in line when I got there (was in and out in 30 minutes). Dr. Ken was polite to me and very caring of my dog. All of the staff was awesome. Affordable. Wish they carried a bit more variety in heartworm medicine. I prefer Sentinel because I can hide those small pills in crunchy peanut butter. (My dog is smart and picky.) Other than that, everything else was perfect. Will definitely be coming back. read more

I took my feline son in on 6-8-20 everyone ... Was extremely caring understanding and the place was clean . I got Lucky to have my furry child be seen by Dr. Liz she took her time examining and listening to all my questions she moved quickly but I never felt rushed . Kudos goes out to unsung heroes that work here . Thank you for having hearts and being who you are . I got lucky I didn't have to wait long that would be the draw back but it is worth the professionalism I received . read more

I had my first experiences with Gateway the past few weeks and my boyfriend and I adopted a stray cat and this will definitely be my go to place from now on! I love that they take appointments but are also a walk in clinic. While we couldn't bring our new cat inside until he was checked out because of the cat we already own, everywhere I called was a two week wait for an appointment. Luckily, we found gateway and were able to get him checked during walk in hours. We took our cat in on a Saturday around 930 and even though they were so busy, everyone was so friendly and our wait was about an hour, which is not as bad as I imagined. Our cat was checked and our questions were answered and we set up an appointment for a neuter all within about 20 minutes. We were able to get an appointment the following Tuesday! I highly recommend gateway for all things pet health related! The prices were also BY FAR the lowest in the area. read more

This used to be our vet choice for years.Today I got there at 8:30 to register.They sent us home and said they would call when our number 20 was up.It is now 12:30 and they say they are only on number 12. They only saw 12 dogs in 31/2 hours with all the vets there? I am going to find another place to go.This is ridiculous.We may not get called until 5 or 6.Worse part you can not call them in the morning to get your place in line,you have to show up. read more

Great place, especially for special needs little dogs that are rescues and need extra time, talent and especially - extra gentle hands! Simply could not go anywhere else with my Mini Pin our Chihuahua...pure love! read more

I took my dog there. He had int ever left disk disease. They told me he would not make it. They told me not to let him suffer and I agreed but now regret because I let him get put to sleep and could have been saved. They lied and said I would get his foot print. Never Golgotha it. It hurtsss so bad how . Do not trust them read more

we love gateway. Doctor Brian is the best dr my fur babies have ever had. So sad the front desk said I can't even make apts with him anymore since he's basically almost retired. so I did a first come first serve Thankfully I found doctor Liz and Dr Ben they are both awesome! read more

Thank you to Dr. Ben and his staff yesterday assisting with the euthanasia of my cat Denzel. We miss him terribly but he is no longer suffering. Thanks so much for your kindness and compassion. read more

First let me say that the techs were kind and compassionate and did their best to help me. But Dr. Ben Blue made one of the most tragic experiences infinitely worse with his lack of compassion and kindness. He diagnosed my cat with cancer, and while desperately looking for answers on what to do for my cat proceeded to raise his voice at me in the reception area. The techs had to chase me out of the door and repeatedly apologize for his behavior. Truly one of the worst experiences of my life and I will never forget it. This was a painful situation regardless of the behavior but his actions made it hurt so much more. I would recommend requesting another doctor if you visit for anything other than a routine appointment. read more

I loved this place they took my dog in quick friendly caring vets recommend and they do offer a program for payments

I have been taking my pets to Gateway Animal Clinic for years...and I don't even know why. I think they were less expensive at the old building and the sheer force of inertia (okay maybe laziness, too) kept me from finding a new vet. "Well this is MY vet, I guess I HAVE to go wait in a stinky concrete cell for 4.5 hours on my day off." Maybe sitting in a filthy room with every loud, dirty hillbilly in Cleveland made sense to a college kid who knows absolutely nothing about the world, but over the last 20 or so visits I've come to realize it might be time to explore other options. I've seen so many crazy things in that waiting room that I almost feel bad for the receptionists behind that cinderblock divider...Almost, because every polite interaction they have is so obviously forced. A thin curled smile and empty eyes might say something like "thank you" in a tone that says, " I wish you were dead." They can be downright rude, too. It's hard to sympathize with someone you could guess probably hates you. Honestly though, I hope they get paid really well. That job has to suck because 75% of the people in the lobby don't seem like conscientious pet owners at all and/or have ill behaved dogs. Today I saw one lady hit her dog, 2 separate animals with open sores/matted fur, and a dog that literally tried to kill another dog. A new client entered the building and the whole room filled with that stale smoke smell (smoke 'em if you got 'em). It gave me a stomachache. I think providing veterinarian services to people who shouldn't be pet owners is a pretty strange business model, but I guess it works. That being said, getting called to go back is like getting picked to play the "Price is Right". Sometimes it is hard to resist the urge to dance, scream, and jump in excitement because finally, you get to leave room number one and now you get to be in a new room with respectable people. The vets and technicians are great and do provide great care for your pets. They are genuine, intelligent, and love animals. Unfortunately, this tiny aspect of the visit, which usually takes less that ten minutes, is overshadowed by hours of fear and despair. On my last (literally LAST) visit I went to pay with my wife's credit card. We share a last name and have both taken our cats separately, but Heather wasn't having it because my dead mom's name was on the file and NOT my wife's. Simple fix, I use my card, no harm done. I understand that this strict interpretation of the rules is necessary because of the clientele they cater to. Based upon my unfriendly interaction with Heather, what could I do but assume it must be HIGHLY illegal to use your spouse's card, even with permission? On further research, I find that it is not illegal at all. This minuscule inconvenience, for me, was the proverbial backbreaking straw. Having a pet with a problem can be very stressful. Some people thrive on stress and this place is probably great for them. The extremely long wait, lobby buffoonery, surly receptionists, and unnecessary protocol will provide them with enough stress to last a lifetime, but I've had my fill. read more

Frustrated. That's what I am now. I have taken my pets here for years and have always been happy. The past two times I've been to their new location, the wait has been over 2 hours. I took my cat in to have her stitches removed yesterday and the waiting room was SRO. That's Standing Room Only. Every seat was taken, every wall had someone leaning against it. It was like a frigging zoo in there! I knew it would be a good (no, bad) 2 hour wait. I turned around and left. I don't think the "no appointment" thing is working anymore. Now that they've moved, it might be time to step it up a notch and make actual appointments like the big boys. read more

If you're looking for a Vet that's affordable and caring. This place is it. We usually see Dr. Nicki or Dr. Ben (Blue) Gateway sees all 7 of our babes, from their shots, to emergencies. Our 16 year lab has had multiple surgeries done by these two fantastic doctors, one was just done yesterday by Dr Ben. When the majority of Vets would say and have said no because of his age. Gateway and their amazing doctors agreed to operate on my boy, to save his life and improve his overall health. Our newest kitten has had several emergencies and she's been taken care of and now she's perfect. I love the fact that it's a walk in clinic, yes sometimes the wait can be a bit long. However, I get to meet so many interesting people and their pets. The staff is absolutely hands down the BEST! I mean, they literally go above and beyond. Our kitten had an accident in her carrier and Jason, who is one of the techs, took it back and cleaned it and her off for me. The prices are great, too! They aren't overcharging for anything. They're charging for the procedure and that's it. I have actually asked them how they make money. My animals will be seen by them until the very end and when that time comes. It will be Dr Nicki or Dr Ben to help us say goodbye. I wish I could just scream how amazing the staff is!! They care!! read more

Gateway Animal Clinic - Thank you for taking such great care of my Santos, these last few months and also during his private cremation today. - Veterinarians Near Me - Cleveland, Ohio

This place is great. Best vets ever. I really appreciated it when they commented that Wedge the Cat has very good teeth for being 11 years old. I beamed with pride. Also, my gato is getting kind of porky in his old age, so they suggested some not-so-difficult ways to get him trimmer. I am already seeing some results. I might have to start doing more situps just to keep up with his lean and mean physique. As long as I live in Cleveland, Gateway will be the vet I go to. **QUICK EDIT** (I actually prefer them taking people first come, first serve. It means that they are always running on schedule, and it makes it so nobody is late for their appointment!) read more

I took my dog there for the last couple years of his life. Each time I went, I became more & more frustrated. The prices rose to the point where they even began charging people for having the doctor return a phone call (yes, this actually showed up on my bill once.) There is only one lady I like at the front desk, the rest of them are rude & very short with you. I understand this to a point, because the clientele they typically deal with is not very patient, but they also need to understand that it's hard to be patient when there are over 12 dogs/cats and their owners all cramped in one waiting room sitting for 2 hours. It was overwhelming at times for my elderly dog to deal with this every time we went. It stressed him out and made me feel the same way. The only reason I kept returning was for Dr. Bob. He is fantastic and took great care with my dog. He did a lot to make him happy & comfortable at the end of my dog's life. I will always be grateful to him for this. A lot of their problems can be solved by just simply beginning to take appointments. They could have a couple doctors on staff for walk ins & then everyone else is by appointment only. I can't imagine that a lot of their clients would disagree with this. read more

I took my dog to Gateway because I heard its the most affordable animal clinic in Cleveland. It was pretty obvious that my dog had an eye infection, so I took her in to get antibiotics. The vet did one test for scratches, which I felt was kind of unnecessary since it was obviously an infection. We were with the vet for approximately 4 minutes total. All in all the bill was $88 for antibiotics ($30), scratch test ($20) and a 4 minute visit ($38). This visit was almost as expensive as the time her ear was torn off and the vet (at another clinic) washed her ear, talked me down for about 20 minutes, and gave me antibiotics, cleaning solution and an e-collar. A friend told me Gateway's prices were reasonable, but for the service we received this was a bit expensive. read more