Honest, upfront, moral, fair, kind, considerate, trustworthy NICE NICE NICE people here at Shamrock…read moreAuto!!!! Clean, quality, very reasonably priced vehicles on their lot! Best car-buying experience we have ever had! LOVE the couple who owns/operates this business! HIGHLY RECOMMEND!!!!!!!!!!!!!

Simply outstanding service and care. If you have the opportunity to meet and work with…read moreCarter...do! With us, Courtesy Subaru has gained a customer for life!

Yesterday, the nice lady at the entrance booth of the Crazy Horse reminded me that my left…read moreheadlight went off... I had to come back to AutoZone asking for help after trying for 10 minutes he told me he is not allowed to remove part to reach the headlight ... So I went to the Subaru dealer,literally just one block away. Told the guy at the service department what happened. He took my key and said he'd take care of it. I went to the waiting room, grabbed a snack and a bottle of water, sat down, and started eating... Right at that moment, he walked in and told me all my lights were working! "You're good to go!" I asked him how much I needed to pay, and he said it was free. I'm not sure if it's normal or just Midwest "nice":) but the weather had been unpredictable so it's less stressful knowing it's fixed before I hit the road

**We are going to State's Attorney about a condemed car!…read more My fiance bought a chevy from Auto King located on Haines Avenue 2 weeks ago. My fiance is a young Native American (don't know if that had anything to do with some of the way he was treated) working hard by working a full time job and going to school full time. He trusted this business to help him as on their website they state they sell quality, reliable vehicles. He knew it was a used car so some small issues were expected and we took it in to have the AC fixed the first week we had it. The mechanic informed him this vehicle was not drivable and he was lucky he didn't have a bad wreck or was killed driving this vehicle as the rear axel was completely erroded and technically was not even connected to the vehicle. It could have come off at any moment. The car was pretty much totaled. We also had a second opinion, same thing, car was not drivable and severely dangerous in the state it was in. We have plenty of pictures and video! He contacted the dealership and informed them of the issue. They stated he bought the vehicle as is and they were not responsible for it. The scary thing was he test drove this vehicle like this and could have been killed as the wheels and axel weren't even connected! How would someone know their life was in danger test driving a vehicle? Should probably get ahold of this business's insurance provider and let them know that they are letting the public drive dangerous vehicles where the whole back axel, breaks, and tires could fall off while driving and severely injure or kill someone! We reached out to the dealership and were informed that they buy these vehicles at auction and don't have them checked by a mechanic and don't even do a car fax on them and it is a possibility there could be something wrong but that is the responsibility of the buyer to identify. Yet they want to sell these cars for full retail price! After much discussion and pressure to do the right thing, we were able to get the owner to agree to give a $3000 credit for another vehicle on the lot since he was out thousands of dollars due to her selling him a vehicle that was completely totaled and not even safe to be on the road for full price! Luckily nobody was killed! Yesterday he went and looked at two of their other vehicles. One vehicle that the mechanic looked at needed a new engine. The second vehicle needed close to $3000 in repairs. We went back to the owner and asked if she would at least give another $1000 off if we took the vehicle to help cover some of the repairs to meet half way at least to make this nightmare end. She would not agree to it at first saying that she makes no money off her vehicles and it isn't her problem. We had to use threats. This business has no integrity. After discussing it, we decided we would cut our loses and not take any of their vehicles as ALL 3 of the ones we inspected had major repairs needing thousands of dollars of work (the first one CONDEMED, see the pics!) He would have to consolidate a loan to pay for another vehicle plus his salvaged one plus thousands of dollars of repairs for another Auto King vehicle. Their website states "we only carry quality reliable vehicles ". A vehicle with a malfunctioned broken axel and tires not even connected to the vehicle is not reliable....that's not even normal repairs needed on a used car, that's a totaled vehicle that had to go straight to the salvage yard!!!

From the owner: Auto King of Rapid City specializes in putting great people into great cars. This is our mission…read more We change lives with our car buying experience.

Ron H , no last name. Hes new. Just took advantage of my 24 year old daughter. Single mother of 2…read moreand a waitress. Asked to see used cars around 500 a month and walked out with a 26 rouge at 25% interest. Never even took her trade she has financed. Sales manager (Jason Baransky) says " if a retard comes in here and makes a bad decision we can't tell them no". Salesman asked if the car she drove in was because of " pretty girl money" beware!!

We had an amazing experience with Colten Schenbeck! Right when we walked in he was welcoming and…read morewas super great at helping me make the right choice rather than just trying to make the sale. Very accommodating every step of the way

DO NOT BUY HERE Rigs cars so they pass a basic inspection…read more Sells lemons all around. He's in on it with bargain barn who will "look" for the problem but really just charges you for fixes that makes no sense.

Purchased an old 4x4 from him for a very fair price. He was upfront on it's mechanical issues.read more

Absolute worst dealership!!! Do not go here they will screw you bad! They do not work with you at…read moreall! They just repossess your car. Awful customer service I was hung up on 3 times! And I am not just bitter. They are awful.

Stay away from this dealership unless you really know what you are doing, then stay away anyway…read more They really took my grand-daughter on a piece of junk, and then sold her on their financing with a rate that should be considered loansharking. I'm sure there are some good dealerships in rapid, but you still need to know what you are doing. Research the internet for valuable information on how to buy a car and what is fair price.

Customer service in the service department has been extremely disappointing…read more I brought in my 2020 Tiguan for an oil‑consumption issue (losing about a quart every 800 miles). I dropped it off on Monday and was told it would be in the shop by Wednesday or Thursday. By Thursday afternoon, I still hadn't heard anything, so I called for an update. They told me it hadn't been looked at yet but would let me know when it was. I asked whether I should make an appointment and was told it wasn't necessary. When I called again Friday, they said it had been in the shop but the technician hadn't finished testing. I never received a single status call or text. When I mentioned I wasn't getting their text updates, they just shrugged. On Monday, they told me my oil was full and therefore there was no oil‑consumption problem. I explained that I had topped it off before bringing it in because I don't drive around low on oil. Only then did they agree to continue testing. After 11 days, they said they found nothing wrong. When I asked about the excessive vacuum at the oil breather cap, they dismissed it as "not a problem." Then they handed me a $170 bill for their "inspection" and tried to upsell me on brakes, a tire rotation, and transaxle fluid service. I declined. Overall, the lack of communication, the dismissive attitude, and the upsell attempt after nearly two weeks without answers were unacceptable.

We made a service appointment for a recall, drove our VW to Rapid on our way to CA purposely for…read morethis appointment only to be told the service department gave our part to someone else. We could have driven our more economical vehicle for this thousands of miles road trip had we only known. What a joke, and no offer of accommodation for our inconvenience.