If there was an option for negative stars, Granite Motors would deserve it. We brought our daughter's 2016 Buick (with give or take 75,000 miles) into their service department because the check engine light kept coming on. The service writer told us the turbo was the problem and that it was covered by warranty. We were shocked, so we asked THREE different times if he was certain. Each time, he confidently reassured us it was covered. Based on that guarantee, we agreed to move forward and even requested pricing on additional maintenance. By Monday, after hearing nothing, we called--only to be told: "You're going to be upset with me." Suddenly, the story changed. Now the turbo wasn't covered. The excuse? He "fat-fingered the VIN number." This wasn't a one-time slip-up; it was repeated misinformation given three separate times. That's not just sloppy--it's outright negligence. Even worse, the service manager and dealership manager admitted fault, yet the best they were willing to offer was a measly $230 off labor. Then, instead of making things right, they started avoiding us altogether. At one point, their response was literally: "Well, you're more than welcome to come and get your vehicle as we don't have to do the work." That statement sums up the culture at Granite Motors: zero accountability, zero integrity, and zero respect for customers. They admitted fault and still refused to honor their word. That's not customer service--it's a bait-and-switch backed by arrogance. We will never do business with Granite Motors again, and we strongly urge anyone considering them for sales or service to take your business elsewhere. There are plenty of dealerships who actually stand behind their word. Granite Motors is not one of them. read more

Good pricing, told the salesman what I was looking for a mind they found me options. I didn't feel pressured.

Great experience buying a new auto. Very friendly salesman, Damien. Easy to work with. In fact other people we came into contact with were exceptionally nice. read more

Got a great car and great service! Caleb was very helpful and knowledgeable. He went above and beyond to find us the right fit. Oh and the coffee is great! read more

Oliver Farmen took excellent care of us and did our sale quickly and painlessly! We are very happy with our purchase and the price we got on our trade! We would define use Oliver and Granite Automotive for future car needs! Thank you Oliver! read more

I've been buying cars and trucks for over 50 years and believe me, it's a genuine pleasure to write a glowing review of a dealership. First and foremost in any organization is the front line, and Mitch Eller was a true example of the dealership's approach to customer service. It's important to note that my buying experience was slightly different than most. I traveled over 300 miles to buy the truck that I had been looking for. Mitch and I negotiated the deal via phone and everything was waiting for me upon my arrival. Not only did Mitch have my new truck ready and waiting, but everyone involved in the deal expedited the paperwork and had me on my way - but not before Mitch took the time to explain the endless features of my new Denali. If you have reached this part of the review you know that I am highly satisfied with Granite Automotive and their staff, and I would recommend them to anyone looking to buy a vehicle. read more

I tried to Buy a brand new vehicle from them, Informed me I would need to pay $10,000 acquisition fee because I live outside the market area. I live 250 miles away. This is pure greed. read more

Quick, comfortable, and no pressure. Was referred by a co worker. I can see why, the dealership is beautiful and the staff greets you with coffee and snacks. The process of purchasing a car was easy and the willingness to work with me on a down payment was such a great help. I will be a repeat customer! Thanks for all the helpful staff at this fine auto dealer. read more

Buying a car/truck is almost as painful as going to the dentist.  My experience with sale consultant Justin Carlin at Granite Automotive in Rapid City was the best buying experience in all the times I have purchased a vehicle. As this time was different as I did not have my husband who passed away earlier in the year to make sure we were making an appropriate purchase.  I never felt pleasured or rushed on marking a rather expensive decision Justin was patient and went out of his way to make sure all my questions and requests were answered and handled in a timely and courtesy manner.  I never felt I was just passed over to the sales manager or the financial officer Jason Stillens.  Justin did follow ups with me to make sure I was completed pleased with my decision to purchase at Granite Automotive and was updating me to when the truck would be ready and the additional items I requested to be done and detailed on my return as I was out of state for two months and they secured the truck until my return.  I can completed recommend Granite Automotive and Justin Carlin when you are looking to purchase a vehicle.  I am very critical on customer service and financial matters as I was an Operations Manger for mortgage companies most of my career.  In ending buying a vehicle can be a very stressful procedure but, I was treated with the upmost respect I truly would whole heartily recommend considering using Granite Automotive and especially Justin Carlin for your next vehicle purchase. read more

Best car buying experience ever! Angie, Bobby, and Jason got us a fantastic deal without any pressure or obnoxious sales practices. Will definitely buy our next car at Granite! read more