Absolutely the worst service I've ever experienced. The technician was over an hour late and didn't…read morebother to apologize. When they finally arrived, their equipment looked old and barely functional. They managed to leave my carpets wetter than they were before, and now my entire house smells like mildew! To make matters worse, they accidentally scratched my hardwood floors moving their equipment and denied responsibility. When I tried to contact the company to complain, I was either hung up on or sent to voicemail with no response. The 'manager' I finally spoke to was rude and unhelpful, basically blaming me for the issues. I'm now out hundreds of dollars, my carpets are ruined, and I have to pay someone else to fix the damage. Do yourself a favor and avoid this company at all costs!

Everything from the time I called, with prompt and courteous service, to the actual cleaning which…read morewas superior to anything I had done before. Our carpets look clean and beautiful. Very respectful of us and our belongings. We are both so pleased and impressed! Provided fast service at a great price and did an outstanding job! Got out some really tough stains that renters had left behind thought would never come out. We have told all of our family and friends about you SteamGenie !

In times of crisis, it is wonderful to have you Yelp reviewers providing guidance! Some…read morebackground. Wife & I have fabric upholstered chairs for reading and watching TV. I spend a lot of time in my chair and, on occasion, fall asleep in my chair. Wednesday my wife thought my chair was beginning to smell a bit like body odor. So, she had a wonderful idea of spraying my chair with lavender scented air freshener! Good news - no more body odor smell. Bad news - The strong smell of lavender chemicals could be sensed throughout the house. A classic case of going from bad to worse. By Thursday we were in full panic mode desperately needing to have our fabric chairs steam cleaned. We did not know of a recommended company, so I went to Yelp. And this is where you Yelp reviewers add so much to our shared world! In San Diego there are enough companies performing steam cleaning to fill a phonebook. (Note to young Yelpers. Sorry, you have probably never seen a phonebook!). I conducted a Yelp search based upon "Highest Rated". I saw several highly rated companies but quickly focused upon Miracle Services Green Carpet Cleaning. I liked that Miracle is a veteran owned company and that owner Gary personally performs cleaning services. I phoned Gary Thursday afternoon and left a voice mail. Gary returned my call within maybe 10 minutes. Gary overviewed his cleaning process which uses no harsh chemicals, only eco-friendly products. Gary outlined his schedule openings for the following week. I pounced upon his first opening which was for 1pm the following afternoon. Gary phoned late Friday morning saying he had finished his morning job early and could be at my home by 12:30pm, if that worked for me. Hell yes, 30 minutes less time smelling lavender chemicals was greatly appreciated! Gary arrived and took stock of the situation. Our chairs sit on a custom tiled floor. Gary has experience with grout, was concerned for the high-quality tile and recommended we carry chairs to the garage for cleaning. I respected Gary's knowledge of both carpeted floors and tiled floors. Gary immediately started work. He ran hoses from his well-equipped van into the garage. Gary's van outfitted with a compressor provided high pressure steam and eco-friendly cleaning solutions to remove oils from chairs (or carpets). An hour and a half later Gary knocked on door from garage. Gary reported successful job completion and walked me through the process and results. What a relief - no body orders, chairs look new and lavender smell greatly reduced. Gary was kind enough to leave behind a small container of a chemical for final elimination of the lavender scent. When chairs dry from cleaning, we could mix chemical in a spray bottle with water. Then we can spray the chairs and eliminate lavender smell forever. Gary was kind to leave us the chemical as that eliminated need for a follow-up service visit. In summary, Miracle Services is a veteran owned business providing top quality steam cleaning services at very reasonable prices. Please call Gary next time you need steam cleaning services!

Gary with able to get this horrible stain out of my carpet. He was fast and efficient and the price…read morewas wonderful and I have been a happy customer I'm Gary's for decade and so have my family

3 years ago we purchased an expensive white quartz from " better marble"but Jeffrey of Trinity…read moreMarble installation quickly shipped the kitchen counter and backsplash slabs without having us inspect them...this was disappointing as I wanted to check the colour shade # to ensure it was what we had paid 19k for supply and Installation. Most of the installation went well except for a quartz counter seam that was discolorated and appeared to be from a different shade # and skew than the rest of the quartz we had paid for. Most concerning was the discoluration seam was highly noticeable and was located right in front of the counter island stool area. When i asked Jeffrey why he had ordered a different slab shade he denied it was a different. I took a photo of the shade number beneah the slab and sent it to him, but he did nothing to remedy this issue. In addition at the beginning, i asked Jeffrey to book match the quartz installation, but he did not install it book matched. We paid good money for the workmanship but. Ultimately we were cheated out of proper quartz materials we had purchased from both Trinity and Better Marble. Think twice before you decide to use these companies.

Excellent experience with Trinity! This was second time I have used them for a new build. Melissa…read moreis so knowledgeable and offered a lot of good insight. Installers were courteous and professional. I would heartily recommend them to anyone for any project small or large!

Long time family business that values only their customers over their reputation. Posting on behalf…read moreof older generations of citizens I work with in my industry. (I cannot tell you how many times I've been made to promise I will use their services when I become a homebuyer soon!) Also have had the pleasure of working with their very personable, affable and caring employees and owners. 10/10 would recommend to a friends and family members! -David H.

So glad that I came to see Mrs. Debbie. Her price beat everybody in the tri-cities area. I am…read morevery happy with the product. The quality and finish of my flooring is top tier and will last for my lifetime. She ordered my flooring and it arrived in just a few days. When I arrived for pick-up the forklift and operator were ready right when I got there to begin loading the trailer. I definitely recommend Sims Hardwood Flooring and Stairs and will come back when I need more flooring.

Dont invite thieves into your home. My original contact person just disappeared. He did all the…read moreinitial measuring and choosing hardwood color. My last conversation was the original drywall person he had to help with this job was not to be trusted. A week went by. Then Two weeks. No word from my original source. Owner phones me to decide on a time to bring by the hardwood. Says my original contact is ill with the flu. Still no response from him. Later told he was dealing with a personal issue. Scheduled work was finally to begin. The person that showed up was the person I was told was not to be trusted. Things went from bad to worse. I had a family member that would be at the home while work was being done. The 3 workers had use of a 1/2 bathroom. They used my private bathroom which they had to enter a closed off bedroom door. They raided my garage fridge and drank all sodas. They left soda cans and food trash laying around. They went through my Halloween candy and ate it. After working an 8 hour day I most days came home to 2 trashed bathrooms, trash to pick up, and a home that reeked of cigarette smoke. My garage door and the door into my home would stay open as they smoked just at the garage door and the smoke carried into my home. One of the workers stole a Nintendo Switch Game Console. Criminal masterminds that they were used my Nintendo Account and changed the icon and name. Owner has ignored my request for reimbursement or to even answer my texts. I will be filing with the BBB and a police report. All in all they did a job. It is a decent job. It could be better. Some planks are not flush. Leaving uneven areas. I made them redo areas I found with dented and splintered corners. I would expect better workmanship when spending 16K on floors. Some days they worked 2 hours some days they worked 4. It took them 4 weeks to complete the job. It should have taken 2 weeks tops. I would give negative stars if possible. They have been given time to make this right.

Great assisting with flooring purchase for carpet and vinyl flooring. Good communication and follow…read moreup prior to installation. Nice job on installation.

Great handyman service. Showed up on time. Had all the necessary tools and skills. He completed…read morethe work on time without any added expense. Professional and easy to work with. I will be using him on other projects around the house and property. Highly recommended.

He used an electrical outlet in which he left the box unsecured, stuffed with paper towels, and 2…read morebare wires that are live. He told us all about building codes but this does not meet that. We could have lost our home and our dog.

This is a fairly new company. We had our kitchen countertops installed through them in April and…read moreMay. Jessica is an excellent receptionist and truly does try to fix problems and setbacks. Their selection of quartz and marble is good. The worker that drew up the initial template did not do an accurate job and did not account for outlet height. We should have been informed that we would first need to remove the window sill trim and move the outlets in order to allow for the backsplash. The company outsources its work. The installers arrived at 8:30 pm instead of 2:00 pm. They could not finish the installation since the outlets and trim were in the way. Nothing was sealed. The dishwasher was not attached to the countertop. They left at 12:30 am. My husband had to move the remaining quartz left in front of the house downstairs. I cleaned up under the sinks. We were all exhausted. We hired a handyman to fix the windowsill and outlets. The installers wanted to charge an additional $250 to return and finish the job. Jessica helped with this and had a company member finish the task. He used the wrong sealer and chipped the side trim. He did come back a second time to use the correct sealer. Jessica again helped with this. Our handyman came to install the new trim. He was not happy with their installation. He noted the following errors: outside GFI cover had been broken and electrical outlet ruined due to first installers carelessness, bad seam on sink installation, drilled too large a hole for faucet, dishwasher had to be attached using epoxy and trim was chipped off. Handyman fixes and supplies ran me an additional $300. The countertops are a huge improvement in what was there before. Jessica is an exceptional receptionist. It's a new company and I hope that they will have their own installation team. Outsourcing work doesn't always work out for a company's reputation. For my part, I should have rescheduled the first installers when they arrived at 8:30 pm. Lesson learned!

I rarely if ever post reviews of vendors I've dealt with but my experience with Granite & Quartz…read moreDesign was so positive it certainly deserves one. They provided extraordinary service and quality workmanship. I highly recommend them for anyone looking for new kitchen and bathroom counter tops.

We went to Winco in Johnson City and had a wonderful visit. The sales person who helped us select…read morematerials for our shower remodel was very knowledgeable, helpful, and professional. We came away with everything we needed and were happy with our selections. They had a mock up of a shower which was extremely helpful to see. Excellent experience with Winco. Katherine and Wes Waters Meadowview, Va.

Choosing tile is a daunting and overwhelming task because there is simply too much choice. We met…read moreour tile contractor at Winco in Johnson City to finalize our tile selections for our bathroom renovations. He introduced us to Betty, a lovely woman who is extremely knowledgeable about tile, color and overall aesthetic styles. After having spent many hours and several visits to other tile stores to narrow down tile choices we sort of liked, Betty guided us through the process and brought it all together for us in about 2 hours with selections we loved. She made it look easy. The long drive from NC was totally worth it, as it's rare to find her level of knowledge and experience. Thank you, Betty & Winco.