The best service ever. I will never stop recommending this tire shop to my friends and family. The…read morestaff is so kind and always attentive to my worries and concerns. I've had my oil filters changed, new tires, and more done here. Great value for the services as well.

My Ford edge had a dragging, whining noise and I called Eagle Tire and automotive same day in Gig…read moreHarbor. They advised me to drop off the following morning and they could possibly get to it. I had a diagnosis in a couple of hours that came with what the problem was and to what it would take to complete the work. I had another call same day.. that the car was done and ready for pickup. It was properly diagnosed and fixed with plenty of communication. This was a fairly large issue solved and fixed. It drives great again and I highly recommend the knowledge and customer service here. Give the guy at the front desk answering 10 calls at a time a thumbs up! & 2 thumbs up to mechanic Steve!

Tried to give this service department another chance after several frustrating experiences, but…read moreagain this visit has an issue. Was very specific and clear when scheduling my service, asked several clarifying questions and was assured my car service (oil change) wouldn't take more than 2 hours. At drop off, Service advisor promised to text updates and treat car as if I was waiting in the lobby. Called at the 2 hour mark because there had been no follow up as promised. I was told my appointment time wasn't the actual car service appointment time (what?) and that other customers were ahead of me in line and it would be another couple hours. So had I waited, I would be in there lobby for 4 plus hours?!?! Terrible customer service and communication.

Don't waste your time. Many people working here but no one seems to be getting anything done. Took…read more4 hours for an oil change. Then when it was finally finished they tried to triple charge us. Fixing this took another 15 minutes. Seemed like every other customer here was delayed and upset. Will never be back.

Called and had my car towed here early on a Sunday (when most shops are closed) with a flat tire…read more They replaced the tire on the spot, super fast and inexpensive.

The guy fixed a leak in my tire fine. But tried to sell me a new set of tires and I had to say no…read moreseveral times before he let it go. Also he overinflated the tire to 50 instead of 33. I didn't know about it until several days late my car system gave me a warning notice. But he did fix the flat quickly so that was good

Courtesy Auto Service & Tire in Tacoma by the mall tried to charge me almost $1900 for an…read morealternator on a 2011 car. The owner/manager claimed that they had to special order the part from the East coast & it would take about a week to get it. But, they had loaner cars for $25/day that I could use in the meantime. Those charges would be on top of the $1900I. I got my car out of there in a hurry. On their webpage, mission statement from owner mentions honesty & ethics. Really??

I'm barely given any 1 star review; but this one is overwhelmingly full of trash that I have to put…read morea note for anyone's future recommendation! 1. I came early Tuesday 04/18 morning to see any availability, the store manager told me they were full and referred me to make an appointment! I did, and there wouldn't be any slot until next Monday 04/24 at 0800 am. Funny how they made an appointment slot; when I checked online later, it was still open that week. They just want people waiting for them, instead of waiting for customers. 2. The store manager told me only $75 for inspection and it would be deducted for the repair cost later. 3. I took a day off, and came early to Apr 24. The salesman told me the whole cost for inspection is $175.38 and won't be deducted for later repair! Seriously!! 4. Trust is what you build for business but I guess they don't give a damn, since they are next to the mall and always pretending to be professional. Final word, I did go to BUCKY's TACOMA on the 48th. I did only $70 for inspection (fact only $70, no extra labor's hidden fee that goes up to $175) But the senior mechanic wouldn't be available until next month because of vacation. SO THEY REFUNDED ME $70. Please, support your local store before going to this so-called best service store in Tacoma!!! They are really on a whole different level of Bull-shit!! And I will bring my complain to anywhere I can! Even file a complaint at WA state!

Northwest Mini provided excellent customer service from beginning to end. After almost 200k miles…read moreon my little 2011 Mini Cooper, it finally needed a tow to the repair shop and was retired today. I had the absolute pleasure of working with Mike Eastey on the sales team who provided the most attentive customer service. He was incredibly knowledgeable about the car and patiently answered all my questions and addressed all concerns. I'm the proud owner of a new 2-Door Mini S. Mike showed me all the updates from my 2011 and explained how to navigate my new set up. He even took the time to balance my sound system and connect my iPhone to the Mini Bluetooth. 5-Stars, Mike! I also had the pleasure of working with Ron on their finance team who patiently ran me through countless finance options, multiple different warranty options and didn't me me feel rushed or pushed in any direction. Great team all around - would highly recommend!

Easy and friendly service for our annual service on our Mini - staff was professional, and Darrell…read morewas excellent to work with.

I was sold a broken radiator and I was told it had a two-year warranty. However the warranty they…read moresell you is garbage. Not true. They told me that they could do nothing for me. I will never purchase or recommend anyone to purchase from here.

I had a strange dent on the neck of my heat exchanger for my boat. Performance radiator cleaned,…read morepainted and replaced the neck in one day. It looks great and was less than what I was quoted. The team there was extremely friendly and cordial. A great experience.

This place is a complete rip off...They quoted me nearly twice as much as other shops in the…read morearea...I had brought my car down there because I had a coupon for 50% off brake pads, thinking it would be a good deal regardless of what the price was...but when he quoted me a super high estimate I called around and it was literally half the price at other local shops....seems they have made a business out of taking advantage of people who don't know....funny too, how they use the word "trusted" in their slogan...HA!

Three days ago I needed a place to install two of my headlight assemblys fast. (A deer jumped…read moreinfront of me the night before). It was approaching 5pm when I finally got the parts and started calling local auto repair shops. One shop wanted $219 after having me drive by to look at it, another wanted $160 after two long phone calls of questions and 'ill get back to you'. Meineke? Jacob, current manager, delightfully gave me the best price in town, just from over the phone and said they weren't too busy for me to stop by to do it asap. I could hear him smiling through the phone, which made me feel cared for and not like a nuisance to them to make time for me. I was already hooked. I got there a little less than an hour to CLOSING. They installed both my headlights assembleys for the BEST deal in town, with a SMILE, in a TIMELY manner, while going above and BEYOND advising me of needing to replace my blinker because its missing a bolt, letting me know where I can find certain car supplies and giving me tips on how to clean fogged headlights. Jacob made that last minute and stressful experience so smooth and pleasant. I felt concerned and cared for coming here. He also has a great sense of humor and is clearly customer service oriented and fun to be around! I highly recommend this place for any installations based off my experience here at Meineke! Thankyou Jacob! Five stars for you and the team!

I have used multiple towing companies in my past as well as worked for a few in my younger years. I…read moretend to keep with ones I know and are familiar with but this time it wasnt an option. I was broke down on the side of the highway and the State Patrolman told me that if I couldnt get a tow he would get one for me. Well, I started calling around and Turbo Towing was the only one that could get to me right away. I didnt have to wait but maybe 10 minutes and Marco arrived to help me out. I was able to get off the highway and towed up to someplace that the truck could be fixed. I recommend Marco and Turbo Towing for whatever towing or auto assistance needs you may have.

Definitely the place I will call every time I ever need towing. These guys are the best! They are…read moresuper nice and attentive. They got my car and I off the freeway in less than 15 minutes. Paul was my guy. He was very efficient. I would definitely recommend this company if you ever need a tow in Kent. Prices were better than I thought they would be. For the service and friendliness, I would definitely say that the price was perfect.