Amazing Kayla is so kind and works hard, house smells and looks amazing definitely recommend her!!read more

From the owner: Hello starting my cleaning business and would love to get new clients. We can do weekly, bi weekly,…read moremonthy, deep cleaning, move out cleanings, etc. we listen to our clients from what cleaning supplies they prefer to the scents they like or dislike.! I hope to hear from you soon :)

Did not do a very good job on my home! Baseboards was not wip down, and floor was still dirty!read more

We had three different cleaning companies in as many years. Two were okay, one was horrible. We…read morethought we'd give Ace a try and they have been fantastic. They have cleaned for us on a regular basis for over a year and they do consistently great work- literally above and beyond expectations. Tracy runs a tight ship and her crews are polite and well trained. They have the process down and when they get to my home, it's all business. Ace does such a great job despite the multiple dogs in our home. If you are currently using a cleaning person or cleaning company, get rid of them and call Tracy. You won't be sorry!

The deep cleaning requested was very thorough. All areas we talked about during the walkthrough…read morewere cleaned well and expectations were met.

THIS WAS AN EXPERIENCE HERE, AND I WOULD ADVISE CONSUMERS TO RUN FAST AWAY FROM THIS COMPANY UNLESS…read moreYOU'RE HAPPY FOR PAYING TO NOT HAVE YOUR PLACE CLEAN. Scheduled an appt to have the move-in cleaning special, since I would be moving into my house in a few wks. I was told the whole process would take 4hrs., and I needed to do a walk through before and after. THIS WAS A HUGE MISTAKE ON MY END. Before scheduling I gave the manager Theresa a list of things that I needed to have cleaned, and she said they would be able to accommodate the list. The team lead Heather and another person came out last wk. to clean my house, and I asked her if she had the list of things that I needed to have cleaned. Heather said yes. After 4hrs. I came back to the house; however, I didn't do a walk through. I needed to get back to work and was rushing for time. The next day I had to do some repairs on the house, and I noticed that the house wasn't clean completely. There were cobwebs on the walls of the room, dog hair on the basement steps from the previous owner, dirt within the window seal, and the carpets in the closet wasn't vacuumed. The services wasn't event worth $400. I didn't call and complain immediately after this and felt I will do the cleaning myself. Within a few days I got 2 surveys from the company. I figured I called them and provide feedback. I called and spoke to Loren on 02-26-2026, and she reported that they would have someone come back to the house to address my concerns. Loren said she would share my complaint with Theresa. I got a voicemail yesterday from a male whose name I couldn't understand. I called back today, and spoke to Loren and told her that I received a voicemail message to call back the office. Loren told me that they wouldn't send anyone out to address my concerns, and if I wanted someone to come to the house I would need to pay another $85. After reading another complaint prior from another customer on Yelp about this company, I should have ran. You would have better success with a 5yr cleaning your house than this company. It takes a lifetime to get a customer and only 1 second to lose one.

Great team that did a great job. Will be a repeat customer. Highly recommended to anyone needing…read morethat special cleaning or just a refresh. Thanks!!!!

From the owner: Keeping high-traffic floors clean isn't easy. There's no telling what guests may track in, and…read moreheavy foot traffic can crush particles deep into the fibers where a vacuum cleaner can't reach them. Refresh Carpet & Upholstery offers carpet cleaning services so residents of Martinsburg, WV and surrounding areas can keep their high-traffic spaces looking and smelling good.