House of Frames has moved to a new location in Douglasville…read more I only realized this after driving over to them to have some mats cut for inexpensive client Christmas gifts. I've been naughty - because I used them several times this year - and failed to review them previously. They don't seem to have much of a web presence - so I made it mental note to make sure I reviewed them after I discovered they'd moved. Custom framing can be a little pricey and now that more and more people don't even bother to print photos - much less have them framed - so I have to show some love for the folks who do. The owners are friendly and sweet - and they are always willing to suggest ways you can save money. If you're in the area - be sure to give them a try!

Ive dropped by twice during business hours to discuss a possible order.....no one was in the…read moreoffice. That concerns me. I'll take my business elsewhere

GREAT! They were…read morevery accomodating, prices were reasonable, turnaround was amazingly fast, and the quality of their work was better than I thought possible. Everyone I spoke to was both polite and efficient. I don't know who wrote the "DO NOT WASTE YOUR TIME" review, but Nancy's communications with me, both in person and in email, were all professional and very effective in terms of getting my business finished.

We had a large rug that was in a high traffic den area. Needed it cleaned and we took it to…read moreBenedict's. The price was very reasonable and the rug was ready ahead of the promised date. We now have what looks like a new rug! Highly recommend these guys. They can also handle rugs with spots and odors.

Benedict, Fine Rug Cleaning apparently just allows one day to respond. I would say this, YOU ARE…read morethe company I was complaining about. I invite you to come to my residence and see both of my rugs from home decorators collection. They were purchased at the same time and laid on my lower floor simultaneously. Following a flood in my house I sent one rug to Benedict for cleaning & the other rug I did myself with resolve. I am including pictures that my plumber can verify. Your lengthy rebuttal is no surprise. Trish was pretentious & treated me with extreme distrust (my credit score is consistently in the mid 800's). I have had a long career in perianaesthesia & am familiar with customer relations. It's easier to whitewash your business than to come back with an earnest attempt to learn from or correct the complaint. My review was put up so that other people might consider if you are the best company for them. I have never in my life been asked to pay for someone just to SCHEDULE a pick up & delivery. This is inherently part of Customer Service, and, if you must charge, embody it into your rug quote. Interactions with this company showed a reluctance to give or in any form be gracious. That simple gesture makes the difference between a client feeling valued or not. Further, I have owned many many good rugs, and I have never been asked to pay a fee for blocking. Cleaning the rug, and returning it into its original rectangular shape, is part of the service in from La Jolla to Albuquerque. I should also say that that "additional charge, was never even brought up in the conversation. I do not believe, in any way, that you can correct the effect of your cleaning, but I also believe in free speech. People need to be informed about the failures of companies as well as their achievements.

From beginning to end, they did everything we wanted…read more We remodeled two bathrooms, one a total gut-job, down to the floor, and the other bath had its vanity/tile/shower door installed. Every subcontractor did beautiful work - the tile company and shower door company in particular. The bathrooms are fantastic and have been rescued from 1987. Martha was our Project Manager and she was above-and-beyond outstanding! Very communicative and listened to our concerns over some details - all of which were addressed immediately. She was on-site during active work 95% of the time. The other 5%, she called. Martha was never unreachable and it made us feel way less stressed. Beginning to end was pretty quick and painless - maybe 8 weeks, tops.

Stay away from this company. Akif Ozz and their team post false information online about their…read moreproducts to get you to come into their location. By misrepresenting themselves with sales tactics this is not a truthful company to work with. There are a lot of other companies out there and with this company the negatives far outweigh the positives.

I have used T&L Properties Group for a couple of projects on my home (replaced a deck and finish…read moreout of a basement bathroom) and have been very impressed with their work and service. Great communication, skilled trades doing the work, and very fair pricing. So hard to find this high level of service and honesty. I highly recommend Tulio and his team.

High quality wood and materials. Friendly and professional staff. They were able to modify exactly…read morean arbor that I desired. I highly recommend them.

Bought an all wood Adirondack chair recently. Nice quality but only one to choose from. No place…read morelocal sells wood chairs anymore only the plastic stuff.

My original project was the guest bathroom. Having used ARJ remodeling a couple of years ago (See…read morereview from a couple of years ago Master Bathroom - amazing job!), I reached out to them again - added bonus, I know and trust the quality of the work. Quote was reasonable, I would supply the materials. Total gutting of the bathroom - Tom suggested a walk-in shower. Stayed on budget, work completed in a couple of days. The bathroom looks great! During the bathroom remodel, I inquired about the kitchen. Tom gave me two quotes. Went with the 2nd quote, which would remove a wall and add an island. Wow! What a transformation!! Went with all of Tom's recommendation, which included additional cabinets/crown molding to complete the look, recessed lighting, new sink, counter tops, floors and changing/adding electrical outlets. Really opens up the place. Friends and family all remark on the craftmanship and how amazing it looks. Kitchen was completed on time and within budget. Tom and his team are very professional. Easy to work with, hard working, knowledgeable - went above and beyond. Very satisfied with all of my rooms. Will definitely call them again with my next remodel.

I was asked to pick out tile, fixtures, and cabinets from a list of vendors. I had initially…read moreselected grey cabinets, but called the vendor back to change my preference to white. I used white cabinet samples to compare to the countertops during selection. The work was done quickly at first. Demo took a couple days with the owner and one worker. When it came time to install the cabinets, they had ordered the grey color cabinets. When I called the vendor to confirm my color choice, she informed me that ARJ had never placed an order with them. The cabinets (and presumably the tile as well) must have been ordered from some alternate vendor. ARJ fought with me to insist that the grey cabinets were fine and looked good. I had to insist that they install the cabinets that I selected. Because the shower pan installation didn't account for the lip of the shower bench, the bench installation was done by cutting a notch out of my doorframe to accommodate. When I insisted this be corrected, the bench was cut down smaller and the notch was filled with silicone caulk (which shrunk upon drying). The mosaic tile used for the shower pan floor and on the walls was uneven and poorly cut and installed. ARJ blamed this on defective tiles from the manufacturer and insisted that this could not be avoided. No spacers were used on the mosaic tile resulting in uneven and jagged lines. Tiles were chipped and cracked during installation. There was a film left from the grout which has stained the tile floors. The wall tile and shower tile are still covered with a film. The light fixtures that were installed were not even centered above the sinks, and when I asked to have this corrected, ARJ suggested just moving the mirror over (even though this would also be off-center with the sink). I asked ARJ for an itemized invoice for the cost of materials numerous times and they never provided one. I was charged over $5,000 for materials (tile, cabinets, and countertops - fixtures were purchased personally). When confronted with the issues, ARJ argued that the work was fine and that the damage to the tiles was hardly noticeable, especially if you stood back from the walls. I insisted on receiving an itemized invoice because I feel certain I was overcharged for the materials (including the tile that was damaged).

Top Floors took great care of me from start to finish! Dan made the trek to my house personally to…read moremeasure for my countertops and Becky made sure that I had options to choose from (she was very patient and answered ALL my questions). The installation team were on time, did a professional job including cleaning up. I am beyond pleased with the result. I cannot recommend Top Floors enough!

If I could give a minus rating I would. We ordered master…read morebedroom carpet and master closet. We told them we needed as soon as they could get it in order to put our house on the market. We waited at least a week and they brought a carpet out and installed it but it was defective. Therefore another week passed for the owner to come out to our house to view the defects and make a claim. Then he ordered another carpet, there went another week, once brought out to my house it too was defective. So we had to wait another almost week in order for them to get yet another carpet. After 3 weeks fighting with this company they only want to offer me 325.00 credit. I'd already paid 1/2 the amount of 1800+ dollars. We had to wait 3 weeks to place our home on the market due to their incompetence and possibly miss several offers or even a sale. I wouldn't do business with this company ever. Their product is low grade. Their 325.00 credit is an insult.