You know when everything is going well on life and out of nowhere your car starts having problems…read more My car wouldn't start so I needed a new battery. I called the dealership and found out I still had warranty on the battery. Which I was like thank God. Mind you I needed an oil change as well but I had been putting it off until payday. Jason S. was very helpful and caring. I guess he could see that life was lifing and they took care of my oil change as well as my battery. I appreciate you so much Jason as well as the service department!

I had a horrible experience and service with Hurst Autoplex. I brought my wife's brand new 2026…read moreF-250 to have a lift kit installed, and it was a disaster. Her previous 2025 f250 was totaled via hail damage so we swapped the relatively new suspension and wheels & tires over to the new truck . I've bought two trucks from them before, trusted you with lift kits before. This time, I picked it up and the truck was pulling hard to the right the second I left. The manager gabe told me he confirmed it was put on the alignment machine and test driven by the tech who did the work but to come back so they could double check it, but was out to lunch when I returned so I talked to the tech that did the work directly and he actually said to me and my wife directly that he didn't do an alignment and I didn't even need an alignment--he said "on these trucks you just straighten the steering wheel along with the tires being straight". Ridiculous. Both myself, my wife and the auto plex sales rep who was standing there with us were literally speechless when he said that as that is obviously 100% incorrect. I left and took the truck with me as I clearly had zero confidence after that statement and realized the management had no issue lying about work not actually completed and took it directly to my local forddealer and had them do a full alignment, which of course was significantly out of line. The manager agreed to pay ford after being called out about lying to me and charging me anyways and then A few days later I see they didn't even bolt the steering stabilizer in--just left it hanging with neither bolt in place. I forwarded that info and pictures over to their manager and got zero response. Not only was I quoted $5,300 flat including the tow there, they overcharged me by $1800 without any heads up or explanation and lied about the work, and risked our safety. I will never recommend Hurst or Lewisville Autoplex to anyone again. They are beyond incompetent and then continue with deceptive trade practices to cover their inability to do their job correctly.

I had an issue with the new portal. Got very frustrated with it. I spoke with Krista that went over…read moreand beyond her job duty to ensure that I was getting the best service possible. Krista is an absolute GEM. I have never in my life encountered a person willing to go over and beyond to satisfy an issue and a customer concerns. SHE NEEDS A BIG RAISE!! Thanks Krista for ALL that you do. Warmest Regards Tina Johnson-Wideman

Ridiculous $800 loan a $275 payment every 2 weeks and $25 goes to principle broker fee takes all…read morethe money wth. Next time I'm reading the fines lines.