You know when everything is going well on life and out of nowhere your car starts having problems. My car wouldn't start so I needed a new battery. I called the dealership and found out I still had warranty on the battery. Which I was like thank God. Mind you I needed an oil change as well but I had been putting it off until payday. Jason S. was very helpful and caring. I guess he could see that life was lifing and they took care of my oil change as well as my battery. I appreciate you so much Jason as well as the service department! read more

We've been loyal customers at Lewisville Autoplex Mitsubishi for years because Tyler treats our family like family. Unfortunately, yesterday, the Service Manager Doug Williams gave us a hostile, deeply manipulative experience. We brought our new Outlander (39k miles) in for a brake warning and received an inflated $3,600+ quote full of optional maintenance. When we declined, Doug became aggressive, claiming we couldn't leave with our car and forcing us to sign a waiver just to get our keys. They then intentionally stalled us in the waiting room for TWO HOURS without performing any work. Instead of honoring Mitsubishi's 5-Year/60k warranty on a failed caliper, Doug resorted to high-pressure bullying. As a Black, LGBTQ+ couple, the blatant disrespect made us feel entirely targeted. See Tyler, but stay far away from Doug. read more

I've had bad experiences and can't speak highly of these people. I bought two trucks from this dealership, and right from the start, I had issues with the staff. Two weeks ago, I took my truck in for service; a staff member damaged a rim but didn't say anything--and this isn't the first time it's happened. When I went back to speak with Doug, he told me not to worry and that they would take care of fixing it. A week later--after visiting three times to check on the truck's progress because they wouldn't answer the phone--they finally told me it was ready. When I went to pick it up, the rim looked even worse than when it was originally damaged. I really like the lifted trucks at this dealership, but the people working there aren't very professional. read more

I had a horrible experience and service with Hurst Autoplex. I brought my wife's brand new 2026 F-250 to have a lift kit installed, and it was a disaster. Her previous 2025 f250 was totaled via hail damage so we swapped the relatively new suspension and wheels & tires over to the new truck . I've bought two trucks from them before, trusted you with lift kits before. This time, I picked it up and the truck was pulling hard to the right the second I left. The manager gabe told me he confirmed it was put on the alignment machine and test driven by the tech who did the work but to come back so they could double check it, but was out to lunch when I returned so I talked to the tech that did the work directly and he actually said to me and my wife directly that he didn't do an alignment and I didn't even need an alignment--he said "on these trucks you just straighten the steering wheel along with the tires being straight". Ridiculous. Both myself, my wife and the auto plex sales rep who was standing there with us were literally speechless when he said that as that is obviously 100% incorrect. I left and took the truck with me as I clearly had zero confidence after that statement and realized the management had no issue lying about work not actually completed and took it directly to my local forddealer and had them do a full alignment, which of course was significantly out of line. The manager agreed to pay ford after being called out about lying to me and charging me anyways and then A few days later I see they didn't even bolt the steering stabilizer in--just left it hanging with neither bolt in place. I forwarded that info and pictures over to their manager and got zero response. Not only was I quoted $5,300 flat including the tow there, they overcharged me by $1800 without any heads up or explanation and lied about the work, and risked our safety. I will never recommend Hurst or Lewisville Autoplex to anyone again. They are beyond incompetent and then continue with deceptive trade practices to cover their inability to do their job correctly. read more

Lewisville Autoplex - Used Car Dealers Near Me - Lewisville, Texas

Wow, what a difficult Dealer. I am trying to buy a 250k Vehicle. It iss on their showroom, but they won't let me verify its running state with a test drive or starting it up. There are several Ferrari 488s in Dallas to choose from that are cooperative. No need to waste more time with these folks read more

I reached out about a specific car via a third-party site to Lewisville Autoplex. My inquiry was almost immediately responded to and within less an hour, I got in touch with Matthew to schedule an appointment. Communication was easy and upon physical arrival to the location, someone greeted me and directed me to Matthew. I was presented with the car that I was interested in and we ended up going to see another car elsewhere before making our decision. Ultimately, the car we chose, the 2024 Mitsubishi outlander, had the best look, feel, and amenities we were looking for, and ultimately, we decided to move forward with the purchase. Matthew, David, and the entire team were very reasonable in our dealings about price of vehicle plus the trade in, and we felt like our purchase was fair. Overall, we are very happy with the purchase and are looking forward to starting our journey with this group over the next several years. read more

Lewisville Autoplex - Used Car Dealers Near Me - Lewisville, Texas

I didn't end up buying a car here, so I can't speak to that experience. However, I had an excellent first impression from Geno. He was honest, friendly, and didn't seem the type who plays games. I was strongly considering one of the vehicles here, but I found the model I really wanted elsewhere. Would be happy to do business with Geno, though, so the recognition is deserved. read more

Stopped to look at some cars and was greeted rudely. I understand that I wasn't dressed nicely since I just got off work. My money is just as good as someone wearing a suit. I'll take my business elsewher. read more

My wife and I had done some research for the next car, we knew we want to get the Alfa stevio quadrifoglio. So we decided to check out the Alfa Romeo since I saw they posted on Carguru. The sale person super rude ask us about what is my job, why I knew about this car...(its seen like he wants to make sure we have the money to buy it or not), then he didn't let us see the car and told us the car is sold and they forgot to take it off the website. I went home and make an appointment online to see if they did sold the car or not, then next day another sale person text me back and said the car is still available. What a terrible lie and bad customer service!!! Buyer beware ... that's how they treat people by your look. read more

They did not fix the problem at all! Kept my car for 3 weeks, called me and said "nothing is wrong with your car" an hour after I drive off their lot, my back up camera image says "unable to display image" and is a black screen. Which is the reason I took it in. While there the service manager and technician told me in so many words, that I was making the problem up... I am very upset and will be contacting everyone I can over this! read more

Lewisville Autoplex - My back up camera. They were supposed to fix it, but told me nothing was wrong!!! - Used Car Dealers Near Me - Lewisville, Texas

I'd give them a -5 star if possible. Service is horrible, the car salesmen are vultures. I would never come back here, I'm glad I didn't buy here read more

David, Jaime, Scott and the rest of the team at Lewisville Autoplex are the best of the best! I have bought many vehicles from them and will continue to do so as they always make sure you are taken care of and provide top quality vehicles. Highly recommend! read more

Stay away from this dealership. Highly unprofessional. Turn over has been terrible. And they don't service what they sell. If it has a kink a mark, or anything that might be wrong with the vehicle, don't even look at it. Still can't get my license plate. Gave me a tracking number for the license plate... sent out on 3 December. The USPS says this was never delivered to the Post Office. Still don't have my broken visor repaired (7+ weeks later) And the turn over has been terrible in the store. They don't service what they sell... they don't return calls. They should have paid me for the car as I had to sell it to myself. read more

I flew to Lewisville Autoplex in 2018 to purchase a 2017 GMC Denali with the full throttle lift kit. I was really happy until my dash lights started flashing a week into owning it. I took to local dealership and they failed to install a longer ABS cord to the wheels. I drove my truck to a local four wheel drive shop to have lift system tightened up. I told the 4X4 shop that my front end bounces over bumps and I have hit my head on the roof doing so. Turns out they never completed my lift with the bump stops to avoid this. The owner of the shop I do business with actually spoke with the gentleman who installed and he had indicated that they don't always install or when they do they might install one. The owner of the shop reported them to Full Throttle which they said was against their policy on installation. This business put me and my family in serious danger. I always thought something wasn't right. I almost lost control one time from bouncing on the interstate. I paid 85K because I initially felt these were good people. SKIPPING steps as such will really put someone's life in jeopardy. My time was value and so was my safety. Unfortunately I will not recommend anyone to this facility for lifted trucks. Very disappointed. read more

We love our fully loaded Chevy Tahoe. We went to 3 different dealerships and we found what we were looking for here. We love the deal and Blake was amazing . They were very professional, helpful and no pressure. Our trade in and buying process was so easy. It only took a few hours and it went very smoothly. We will definitely come back for sure for our next vehicle! read more

Lewisville Autoplex - Tahoe Premier - Used Car Dealers Near Me - Lewisville, Texas

Horrible experience today. Brought my checkbook and my truck to trade in but was completely blown off by sales guy. Will not be back and obviously recommend you stay away. read more

This is for the Mitsubishi dealership. NEVER BUY A VEHICLE HERE! Horrible dealership and ZERO support from Mitsubishi. They sold me a 2019 Outlander and when it needed a headliner due to side airbag deployment, they took it in for a 7-10 day repair, and it's 3 1/2 months and they still have it hostage! I am losing thousands, having no car for months while I keep making payments and insurance. It's disassembled so I can't even drive it as-is. STILL no firm completion date. And when I asked both the dealership and Mitsubishi for SOME compensation of any kind, like a 20% discount or SOMETHING, they blew me off and said they won't reimburse me a penny, and that they really don't care about my future business or word-of-mouth advertising. INCREDIBLY CALLOUS. read more

Where do I begin? I traded my gtr towards an e63 they had sitting on their lot for about a year. I was promised by the salesman that the car was getting new tint all the way around. When I came to pick up the car they had added an eyebrow, which I didn't ask for. I told them to remove it, which they did. It was the evening, around 6pm and I didn't see that the back windshield, deep towards the bottom, that the tint was lifting already. Once the tint dried on the two front windows, I noticed the tint had lots of little bubbles in it. When I addressed this with them, they said that ONLY my two front windows had be done, and that I was never promised the whole car. But here is what REALLY pissed me off. They offered me to purchase an extended warranty, that's not a problem and is reasonable when you're dealing with European cars that are usually more sensor then they are car. The car is a 2015, Mercedes benz e63 S amg. The car at the time, and until June 2019 had a FULL manufactures warranty on it, as confirmed by Mercedes and that I've already used multiple times. When I picked up the car, it had water in the sill plate, which I had Mercedes warranty out for a brand new one. Not a big deal. When looking over the contractual paperwork for the warranty, it never specified a start date, I assumed (I know assumptions are terrible) that the warranty would start AFTER the manufacturers warranty expired. I was wrong. They started it the day I picked up the car, 10/16/18. A full 8 months ahead of when I would actually use it. When I called and asked and pieced it all together in April, they said that it is completely normal practice to start it right away. KEEP IN MIND, no one mentioned that the warranty was started that day, and no one mentioned that the car was still under factory warranty. When I brought this up to owners brother, he said it's my fault, I should've "checked the carfax on the website". The website had NO carfax, I checked the cars history through a third party, which doesn't show me Mercedes benz warranty duration. I asked the owner to work with me on getting me reimbursed for the 8 months of absolutely useless warranty (why would I use aftermarket and pay a deductible when I could use factory, get a loaner, and have it done for free?) the owner refused, which in turn prompted me to accuse him of having terrible/shady business practices. This dealer is so bad, so unprofessional, and so shady. My tint was never repaired, my warranty WAS refunded but with 8 months deducted, and he berated me and called me a liar. He also said that the guy who made me the promises (JD) was no longer employed at the dealer so he couldn't back my story up. These guys are scum bags, classless, and don't care about being upfront and honest. They want their lot cleared, and since that's usually massive trucks whose customer base won't care about the smaller things, they get away with it. AVOID THESE GUYS AT ALL COSTS. Much better dealers in Texas that I can recommend including Texas Direct auto, and epic auto sales. read more

Lewisville Autoplex - Used Car Dealers Near Me - Lewisville, Texas

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If you are looking at an Autoplex car, only go to this location, ONLY talk to Frank. Don't waste your time with the other locations. Just come here, walk in, and ask for Frank. He will move mountians to get you what you want. We learned our lesson the hard way. We bought a truck from the Hurst location. We dealte with Alex Peters-- PASS, do not even answer this guys call. He ended up selling us a truck in a bad deal. He had a RANDOM GIRL bring it to Lewisville with papers to sign, and no further information was disclosed. We had the truck for 4 months and put 1934 miles on during that time. When we decided it was too difficult to convice our english mastif to get in, we new we had to trade it back in. We went online and found one that wouldn't increase our payment dramatically as we knew we would take a hit on the truck we just bought from Alex at the Hurst Location. We came in and chatted with Frank. Turns out because of the mileage and the ACCIDETNT that was not disclosed in the paper work signing, the truck would have to be sold at auction. We were shocked as to why it was sold to us in the first place. Frank was amazing- he didn't try to sweep it under the rug or do the shady shit that some car salesmen would do. He went stright for the top and got the GM, David Baum involved. They both agreed it was a shady deal. The agreed to go above and beyond, to get us out of the bad deal and in to a vehical that we knew we could trust, and we would love. Rod helped us with finanacing, while we have both a credit union and a bank to cross check with a few days later Rod called us back with a rate that was better than the first one he gave us, as well as what either financial institiute would give us. Overall, it pays to know who you are going in to see and deal with. Just ask for Frank and know you are getting a legit human with a soul, not the slimy car salesman we all have grown up believing we have to deal with. Thanks again Frank!! You saved the day! read more

I Took my car in to get fixed ended up doing a trade in and walked out with a newer and better car. Mike and Rob are the absolute best, this is my second time buying a car from this place. I will definitely tell my friends to come here as well. I have no complaints. read more

Strange experience. Went into test drive hellcat 2016. In the market for a muscle car. Provided my docs to one sales guy and another old sales guy came over and says " you know we don't allow test drives on the hellcat because people can go out and kill themselves its such a powerful vehicle". As though it's either the first time I've driven a muscle car ( not ) or I look like a suicide case ( not either according to my dear family ) Good one people. I collected my things and hit the door with out test drive at these guys because there's plenty of dealers looking to off load a hellcat now the demons being released. Good job of chasing a potential buyer away. Jack asses. Bottom line skip shopping here they're full of themselves, rude and very unhelpful. You'll make a better choice by finding any other dealer. read more

Horrible experience!!!! I was dealing with Clint Swindell 214-415-6538. He took a $1000 on my American Express card to hold an over priced car on January 13th (the car is still there by the way) on the 16th I told him that I was not interested in the car and he told me that my card would be refunded. Here it is February 7th and my card has not been refunded. When I called Clint, he did not know why and apparently never followed up on seeing that what he said was going to happen, happened. So, don't let him fool you with his Christianity and that he would never take advantage of you. Satin used to be God's number one angel at one time too. I will never buy from them in the future. Mark read more

Don't ever buy here worst customer service especially mike rice. Don't waist your time coming here.

I was done wrong by these guys! I dropped my truck off to get it serviced for a weird vibration. They had it for about a week. I called to find out what was going on after not hearing from them. And they said that well they needed to send it to the ford dealership. But they would let me know in a day or two what was going on. Another week went by no phone call. I called back asked for my guy. Guess what he was no longer with the company. No one was gonna let me know or get my truck repair started. 2 weeks wasted. Talked to the manager he got it sent to the ford dealer. Said they would do a better job of communicating with me. Ford had my truck for another 2wks waiting. I called the autoplex said to see what was going on and they did not know and would call me back... Nothing. I decided to call the ford dealer and explained what was going on and they where very happy I called because they did not seem to know what to do with my truck either. After that was sorted they took great care of me got it all worked out and fixed. Told me my warranty that I bought from Lewisevile Autoplex was terrible and a waste. I had no vehicle for a month. Never got 1 phone call from Lewisville autoplex. I wish i never had purchased my last truck from them or the truck before that from them. I wished they had not sold me a warranty that was useless. I really just wish they would have called a few times. Even Ford said this is not the way that this should have went down. The owners are clearly letting this place go down hill. I bought this truck 1 year ago. I put 4,000 miles on it transmission failure. Terrible experience with Lewisevile autoplex No communication I feel cheated read more

PLEASANTLY SURPRISED! I would absolutely shop at the Lewisville or Hurst Autoplex again. I bought a virtually new Tesla X and couldn't have been more pleased by my salesman, Bassam, and the entire process. read more

Good price on car. Offered fair price for trade. Nice selection of high end exotic vehicles. Would recommend. read more

They always take care of their customers. Best inventory in the whole DFW and 500 mile radius!!!

Really? Went there to purchase a car with a trade-in. They came back with a trade-in price that was ridiculous. They said it had a smaller engine than it has and had several other things wrong about the car, Things they should have known if they had even looked at it. The car we were looking at-they said was a "collector", which is was not. They do not even know what cars they have. Maybe they need to educate their sales people. Be careful if you buy a car here. Make sure it is what they say it is. read more

I live in Arizona and drove 1100 miles to purchase a beautiful 2015 Corvette. I my hurry to complete the deal and get back to AZ I didn't notice all the junk fees that were added on to the contact. Later I did notice I was overcharged for the by $125.05 on the Arizona taxes that they computed and charged me a $140.00 for that service. I sent an email to 7/03/18 Terry Gray (the salesman) and receive no answer back, I called Terry Gray on a Saturday and he said nothing could be done until Monday. So waiting until Thursday I sent the same email to David Baum Jr (the general manager) and still no answer. So I can only assume they know they cheated me and if they don't acknowledge me it will go away. If you do business with Lewisville Autoplex don't think they won't try to cheat you too. read more

I had the best experience with my car purchase! My salesman, Jeremy Smalley, was able to get a car I saw online delivered to the lot within an hour. The car was perfect and exactly as described. We had been searching for cars all day and it was a relief to be able to finally get connected with someone who understood my price range and wants and needs for a car. The financing piece was quick and painless. Everyone treated with a great amount of respect and were pleasant to work with. I will be going back very soon to buy another car for my son who just got his license. I already let Jeremy know what I was looking for and he took the time to text me as he was leaving for vacation to let me know he would start looking for something that would be perfect and safe for my son. read more

Standard sleazy car dealership, they advertise a price and then stick a bunch of dealership fees and other nonsense on there. And then they play a game trying to get you to negotiate off the fees they added to the retail price of the car acting like they are are giving you a great deal by taking the extra fees they added off. Just garbage people. read more

I worked with Kyle to purchase my used Cadillac SRX. He was very professional and friendly. I had to bring my 3 year old (I had no choice, lol) & he was helpful in keeping her entertained for as long as he could, lol. The other sales guys there were nice in trying to keep her busy and happy too lol. The negotiating process was easy and not a headache like I always imagine. The financing process was simple (I had my own financing but they were still not pushy and did ask if I wanted to purchase other options; I declined), although there was a long wait-- that could've been because i had an active toddler, lol. However. I would highly recommend Kyle to take car of your buying process. I love my car! read more

Lewisville autoplex is the best dealer around! I bought my Jeep from them and also had them custom build my Jeep with a 3.5 inch lift. The whole process went smoothly and they really listened to what I wanted and made it come to life! Everything is prompt and professional. I've off roaded my Jeep at Bridgeport and the lift is solid as the day it was put on. Top notch work guys! Can't wait to work with them again. read more

Great service!!! Got my hell cat from them , great service!!! My boy bassam is a awesome guy! Not shady! Will work with you ask for him!!!!

Please do not even consider buying a car from this place, especially from Frank Retana. Once you purchase the car you want they will stop worrying about what they still need to do for you. I bought a 2018 Hellcat from these guys and have been reaching out for 4 months since I bought my car because they promised me all the badges. Called multiple times and was told "managers are in a meeting and we will have them call you back." Never have gotten a call back. Also when I bought the car they said they had to replace the screen and it will be available for pickup the next day, didn't happen. Had to wait 2 weeks to even pick up my car that I put 40,000$ down on this vehicle. Then I was promised to have the car paint corrected but when received there was micro scratches all over this vehicle like they ran it through a car wash with scratches all over the car, heavy water spots, and tree sap because from the looks of it they had it parked under a tree until sale. Not only that but I was promised to have the vehicle re-tinted, didn't happen. Showed up they only tinted the front windows that previously didn't have tint. There are bubbles in every other window and back windshield. Please do not waste your time going to this dealership, they completely forget about you and their promises after you purchase a vehicle from them. read more

Jeff, Michael, and the manager made car buying very easy for me. I gave them everything they needed, and they worked their magic behind the scenes. I traded my 2012 Jeep Patriot in because the transmission went out and I still owed on it. By the time I left the dealership, Jeff, Michael, and the manager put in a 2019 mirage G4. With only 16miles on it. My monthly payments are less than what I was paying on the Jeep. Thank you guys again for all your help! read more

We had a really wonderful experience here. After searching all over the metroplex for a used car, we found the one for us right down the road. We never experienced any pressure. Rick and Terry were so kind and patient with us as we tried to make a decision. They followed up to answer questions, but never in an aggressive way. The car was listed at a very reasonable price and we got a great interest rate. After dealing with some less than upfront salesmen at other locations, the Lewisville Autoplex was a breath of fresh air. Hopefully we aren't in the market for a different car for a long time, but we would gladly return here. read more

If I could give this less then one star I would, second time bad experience. First time was on a corvette that I bought. It was coming from another store but I had signed the papers and when I went to take delivery they had sold it to someone else even after papers were signed, bank approved. They told the other people to bring it back and they did so we both got screwed. This time which is my fault for going back they sold me a 2018 I thought Audi S4. Cool car but problems from day one. A problem that I had told them about in the beginning started to become a real problem later so I took it in, they took it to the back, the service girl said it was fuel pump related so she calls Audi thinking its under manufactures warranty only to find out the car has been on the road since early 2017 so it was out. Bottom line is they did not want to fix it and even though its listed as a 2018 what I got was a year older 2018. And all I got is reasons why Audi should fix it. So i am stuck with this car that is not what I thought I bought and still needs fixing. I will never step on that lot again and I will be sure my friends do not either. Bad deal Lucille. read more

Top Notch service! We live in Austin. Our neighbors who moved from the metroplex area referred us to Lewisville Autoplex. They have purchased multiple vehicles from them and were very happy. I have to agree 100%. The website is very user friendly. I was able to locate the exact SUV; made one phone call; and 20 minutes later the deal was done. Jeff, Michael and Matt worked as a team to welcome us when we arrived. They were professional, proficient and very friendly. This was the easiest and most enjoyable experience we have ever had trying to purchase a vehicle. I even received follow up text messages making sure we made it back to Austin safely. It was well worth the road trip and I will be purchasing more vehicles from this organization. Wayne G read more

Easiest vehicle transaction I've ever had, Jeremy met me fairly on my offer price and took care of my transportation from the airport. Also covered the price to up the bid on the transportation of my truck therefore I would receive it quicker. Happy buyer, love my truck and it was a great deal. Definitely worth flying from California for. Thank you! read more