This company is exceptional. I have been with the for several years and have experienced nothing…read morebut outstanding service. Staff is friendly and very responsive. This company goes the extra mile.

Great company to do business with. Knowledgeable and responsive and pleasant to work with. Will…read morework hard to find the best rates available to meet your insurance needs.

I can't comment as to the negative experiences described below. I have had nothing but good…read moreexperiences with Ideal Insurance and Paul. Paul put together a complete insurance solution for me that was less expensive than going to a big company and getting everything from them. Paul has been in the industry a long time and his experience lends to what he can provide. I've always received prompt and courteous service and never had a problem getting changes made. Do not hesitate to use Ideal insurance. I highly recommend them.

When I first took my business to Ideal, I had great service. Calls were returned in a timely…read moremanner, I could ask for policy reviews, all my questions were addressed and so, in short, I felt like valued customer. At the present time, I have given them my business for one home, one condo, three autos, an umbrella coverage and flood insurance (in other words, a good bit of business!). Over the past couple of years, service has been less than "ideal" -- almost dismal, with e-mails going unanswered for days at a time (sometimes weeks) until I have to "remind" the agent that I had sent one days earlier or pick up the phone. My agent seems mostly e-mail-averse (which is not helpful as I prefer to get answers to important questions IN WRITING) so I find myself feeling I have to practically beg for "yes or no" answers to questions that, in fairness may require a more detailed response. I knew I had finally had enough when I sent an e-mail regarding an issue with the carrier for one of my policies. I had paid the policy renewal more than six weeks PRIOR to the renewal date, on-line (through the carrier's website), but when I went back to the website just one day after my renewal period in order to download my renewal documents, the carrier's site said the policy had not been renewed. I knew this was not accurate, but just to be sure, I double checked my payment on my credit card (it HAD gone through) and so I reached out to my agent at Ideal Insurance because clearly there was a problem that required their intervention. I will add that I already knew that this particular carrier (Federated National) is NOTORIOUSLY SLOW at updating payment information and providing renewal documents but we're talking OVER SIX WEEKS here! I was not able to speak directly to my agent, so one of the other staff (also an agent) responded to my request that they please look into this "snafu" and confirm my payment and tell me how I could access my updated/renewal documents. This woman (who shall remain nameless for her benefit) is ALWAYS rude and dismissive. Why she is still with the agency is a mystery to me, as she is very UN-professional. When I explained my concern, she blew me off as usual by saying simply that she could not see anything amiss on her end (i.e., on her computer), but when I asked how I might then get updated documents, given that my only access to them is through the Federated National on-line site that tells me my policy was not renewed, she heaved a big sigh and said, "Ugh, I'll see what I can do and get back to you." (which was fair enough, though far from "welcoming"). The next thing I know, I have an e-mail that says ONLY this (and the following is the entire e-mail, a "cut and paste"), "The policy is active, like I said it before." Yep, that's all she could do for me. So basically, NO help at all. I then wrote (again) to my agent (a very NICE guy) and after the salutation said, "Just curious as to whether you are still with Ideal?" (because he had not answered the e-mail I had sent over a week previously). I did (surprisingly) get a prompt reply to my e-mail but only to say (and this is another complete "cut and paste"), "Thankful to say I am still here, very busy, with a reduced staff today. Can we talk on Monday [please]". That was LAST Friday. It's now Thursday afternoon of the following week. There was no follow-up on Monday, no phone message, no e-mail and nothing since. I don't honestly expect to hear anything more as this has happened before (sadly) and seems to be the "new normal" at this company. I therefore have decided I will be taking my business elsewhere and would recommend that if you are reading this, you do the same.

Servicios excelente. La atención de Melissa con un problema de reclamo fue de lo mejor.read more

This insurance company doesn't know what they are doing... this is the first insurance company I…read morehad that said to me, we are cancelling your insurance because of me being separated....and then tell me that there not going to cancel my insurance until I show them proof of my new insurance... now all this was said while we had the main insurance company who they had provided for mee on the phone....well even the person who works for the main insurance company... thought that was the most idiotic thing to say considering that they already said they were cancelling my policy... I took care of it ... I cancelled the policy and went to a better insurance company....and after they cancelled my policy...they still took money out of my account, after they were told to stop the autopay...no needless to say...I GOT MY MONEY BACK... BEWARE OF AMISTAD...find another place...

Today i had to renew my policy. I was closed to this location since i work close by and Dayana was…read morevery helpful and she gave me the price.

From the owner: Amistad Insurance is a leading low cost auto insurance agency…read more Amistad Insurance provides affordable insurance and compassionate customer service for all, regardless of driving or credit history. We speak your language. SE HABLA ESPAÑOL We Accept: Driver's Licenses From All Countries Driver's Licenses From All States Expired or Suspended Driver's Licenses International Driver's Licenses Our Insurance Services Cover Auto Boat Business Home Investment Properties Motorcycle Renters RVs.

They work hard to get you the best price for auto & home insurance. They are very helpful in…read moreexplaining everything you need to know

I dont have a policy with them and I was with a different State farm office not knowing I could get…read morediscounts for bundling home and car at my same office. When I spoke to a very nice lady, Haley Johnson, trying to get home owners insurance she could have easily just given a quote just to get the business but she chose the correct honorable way by informing me that she could do it but I should stay with my current State farm (not them) I was very impressed with that and think that should be said to let people know this office at least at dignity and honor enough to look out for peoples best interest even if they lose a prospect.

Stopped by several times......unorganized, unprofessional, they ended losing my paper with personal…read moreinfo & needed another copy, made me wait while they talked about lunch......I had to contact them due to they forgot several times.........irresponsible

From the owner: We are a family-owned and operated agency. It is our commitment to provide excellent service and…read moreeducation to our clients. We strive to minimize our clients exposure to risk. Through emphasis on quality coverage, competitive premiums, and close relationships with our clients, we have accomplished just that. Call us today for more information!

After totalling a 15 year old vehicle in an accident, my claims experience was about as easy as I…read morecould have hoped. Communication was very simple and responsive. The claim was processed in short order and the value return was used to get a new vehicle and back on the road very quickly. From the Claims agent, down to the local office agent, everything was as smooth and efficient as I could have ever hoped for. Thank you for all that you do.

I was pleased with my recent claim experience. I wasn't very satisfied with the two different claim…read morespecialist that I spoke to, but thank God for the girls in the office who straightened everything out for me and were able to get me the proper payment!