My husband visited the ER in Wilkes Barre location after falling and hitting his head, he had a…read morescan or X-ray of his head only. He was discharged . The next days he wasn't getting any better and returned to the ER because he couldn't walk or use his arms at all. After returning for the second visit his was admitted for Spinal Stenosis, after MRI his entire body. A few days later he had two surgeries on 2 separate days and they both went well. The after care was the problem . The hospital seemed understaffed and his pain management and toileting needs weren't handled well at all. He was transferred to another part of the hospital where the nurses weren't as busy, that was a complete fail. He needed help with the urinal because he couldn't grip or pick up anything at that time. The call lights weren't answered in a timely manner and resulted in him urinating on himself and all over the floor more than once. He was also accused of being inappropriate because he grunted at the end of urinating trying to assure he emptied his bladder! Somehow the nurse and or CNA's took the grunt in a sexual way . Kwaniqua (she goes by Nikki) was the only hands on employee that didn't take that the wrong way. When I arrived from NY my husbands was filthy and there was sticky urine all around his bed. I bathed him and shaved him but he couldn't wait to leave there. I work in healthcare so I was really bothered by the condition of his room . I'm unsure who's job it is to call house keeping but every employee that entered the room had to know the floor needed to be cleaned! The discharge was pretty smooth except his disability paperwork wasn't forwarded to the surgeons office and as a result he didn't get paid. We had to drive back to Pa for a virtual visit because the surgeons license is for PA only, not a big deal but the lack of communication was. 3/13/2026 we're still waiting for paperwork because of a release that was needed. So many balls were dropped related to getting these papers filled out I'm still baffled. Thanks to Bailey in the Orthopedic Office for picking up the ball for the rest of her fellow employees and employer! It took Bailey one day to figure out what many couldn't for whole 60 days. We have the portal set up, paperwork uploaded and his 2nd follow up appt scheduled , all within 24 hours!

Very professional care provided by all their staff. They also communicate via the website : my…read moregeisinger.org I am very pleased with my Geisinger doctors, nurses, physician's assistants, nurse practioners , clerical and business, scheduling staff, and medical secretaries.

The provider was extremely rude. I went in with 3 of my kids due to me calling the pediatrician and…read morethem only being able to schedule 2. the pediatrician said they should get some form of antibiotics with how long they have been sick. this lady said the dont need any and i can go else where then. I was holding my 2 year old so she can look at his ears and my 1 year old was looking in the cabinets and she really took what he had in his hand and said to he has no business touching that. he is 1. She lucky I have kids or I would have caught a charge I dont know who drs think that are but they dont get to speak to patients how they want. NEVER would recommend or waste my time going there again.

I am a healthcare provider. The way I was talked to tonight in front of another waiting patient…read moreand his son was abysmal. I was mortified. I cannot believe this is part of Geisinger Health. They need to learn a thing or two about HIPPA and customer service. I will never be back.

My elderly sister was taken by ambulance for emergency services June 2026 and was quickly and very…read morewell treated at every level by a caring, knowledgeable team of professionals. From admission, surgery, post-op and recovery 13 days, all levels worked together providing excellent care and keeping our family updated. Can't thank Evan's ER, Medical, Nursing and super support staff enough for all they do every day for their patients, and especially my sister. We are grateful to have this quality healthcare asset successfully serving our communities... for 100 years already!

Unfortunately, Wellspan Evangelical is the closest hospital to our location. We use UPMC as our…read moreprimary care physicians, my mother was sent to Wellspan for an x-ray requesting what views our PCP wanted. The technician came to us and said they had a call into our PCP office as the views were not WellSpan's protocol, we waited over 30 minutes to finally get x-rays done. Also, prior to this we had an ER visit and the Dr on call was definitely rude and non-caring to our needs. Stated that we should have gone to urgent care (which was closed) my mother was in a lot of pain and could hardly walk. At all cost we will definitely be avoiding WellSpan Evangelical in the future.

Symptoms of Bronchitis. I reserved my spot online, checked in upon arrival and was seen by Dr…read more Robert Hogan. He was very attentive, knowledgeable and easy to talk to. He wasted no time getting chest x-rays, oxygen and a breathing treatment. Diagnosed as Bronchitis as I suspected. He had a shot of steroids administered, called in prescriptions and I was on my way. The entire staff was very polite, friendly and helpful. Of course no one is a fan of going to the doctor, hospital, clinics, etc; but my experience was very very efficient and pleasant. Totally recommend!!

Friendly knowledgable staff great with children the only down side is the wait . The rooms are…read moreclean and entertainment is provided . Five stars

Checked in and then was forced to fill out a form that I wasn't comfortable filling out. They…read morerefused to see me unless I filled it out. Meanwhile I was bleeding and needed stitches. I left and went elsewehere. Can't believe I was refused care over a form that had nothing to do with my health or injury.

Came here as a student & did rotations on the overnight hospitalist team and also another rotation…read morein labor and delivery. I enjoyed my experience here compared to Wilkesbarre general hospital. Everyone swears by the deliciousness of the smoothie bar (I personally never got it tho). Beware this is trauma center so the ED can be very chaotic at times with long waits for beds but they get to you eventually based on the severity & level of care needed to make you feel better. The labor and delivery ward here is the really good compared to the others I've been to; it also has a Nicu for babies. (But if I had to choose a place to deliver, Geisinger CMC in Scranton labor and delivery is so much nicer but better suited for moms with uncomplicated pregnancies as they don't have a NICU.) My main downside to coming here was how far away the parking lot was & can be challenging to find a closer spot. But to help they do have shuttles that runs till about 4am & can pick you up and take up to the front of the hospital.

Zero personalized care--you are just a numberFor such a massive health system in the…read moreScranton/Wilkes-Barre area, Geisinger's personalized service is horrible. As a new patient, you cannot call a doctor's office directly or speak to their local staff. Everything goes through a centralized call center. Even if a doctor's profile says they accept new patients and treat your condition, the call center will block you from scheduling if it doesn't match an exact term on their computer screen. You end up pawned off on available doctors with poor reviews, while the highly-rated doctors are booked out for a year. When you are on borrowed time, you need direct access to a doctor you choose, not automated call-center nonsense.