Was coming into town and wanted to get a level kit installed. They were able to get me in, had the…read moreparts in stock, and finished in less than 2 hours. Great pricing, great work, and friendly service. Great shop!

Great people. Ordered a part and it was in very quickly and did a great job of installation…read more Recommend to all!

Excellent customer service - something that's missing far too often around town among their…read morecompetitors (unless you're ready to spend a couple grand). I can't say enough good things about these guys. I didn't spend a ton of $ with them, but they treated me like I did. I'll definitely remember them the next time I'm in the market for truck stuff.

These guys are the only ones I trust with our vehicles. Professional and respectful,…read morerecommendations are accurate and factual. Birdsong Automotive is literally the best shop in all of Texas!

I do NOT recommend this business. My wife and I took our 2013 Jeep Wrangler to them for repairs for…read moretwo years. They were unable to find the issue, but often had other repairs (other than the ones we went in for) to do. In the end, I had to replace my entire engine, cadilidic converters, and all the hoses associated because they did not do basic engine care (secure the air filter cap, thus my engine sucked up dirt for two years). When confronted with the issue, they denied any responsiblity and were not helpful. They are incompentent at best and most likely negligent from our experiences. There were several other smaller issues we had with them too but I want to keep this short. -DMH

Great service and very quick response time! Lee explained what was going on with my vehicle and…read moreexplained my options well. Definitely would recommend him!

Great-- AMAZING service. They respond fast, and work even faster! Had my car running with a new…read morebattery with almost no waiting! Prices are great, and their personality even better! It's a father-daughter owned group and they do an amazing job.

Gary and his crew were phenomenal! I was traveling through Lubbock, from Las Vegas to Austin. We…read morehad been on the road for 3 days already and about to start our 4th and final day of driving. I needed some help with an automatic window motor issue that I had experienced before. Gary got me in the queue super fast so that I could get back on the road. He is a genuinely friendly human. And he gave me way more than just a fair price since the work wasn't quite as involved as we had originally anticipated. Since I am moving and don't have a job lined up yet, every penny really counts and Gary helped me out more than he could ever know. Can I also just mention this is the cleanest auto shop I've ever been in? The bathroom was remarkably clean and tidy. And his hospitality was on point. A cute and private little waiting room with comfy seats, coffee, Wi-Fi, TV, magazines, and lots of interesting auto collector stuff to look at. This was a very enjoyable experience!

I always get the best service here and feel like they are very honest when it comes to working on…read moreyour vehicles. Been coming here for many, many, years, probably when they first opened.

Rude workers. Also, prices weren't reasonable! Got trim pieces and a training arm that were…read moreoverpriced.

Some Staff are rude. Do not care about customer service. When first opened very helpful and polite…read more Now especially car purchasing side have an attitude and tell you one price on the phone then if they don't like you reduce the they pay after you deliver car and say take it or leave it, They don't care/

I couldn't be happier with my used, Toyota purchase! The Highlander I was looking for with…read morespecific colors inside and out and features that matched my particular criteria was located at Gene Messer Toyota in Texas. My salesperson Gabriel was so very helpful with this remote, out-of-state purchase. He was professional and instrumental in coordinating not only the transactional part with Eric (who handles on-site finance issues), but Gabriel was also my point-of-contact for the transport company's pick-up (who hauled it from Texas to California). Upon arrival, the car was detailed and smelled like new--even though it is nearing its 3-year anniversary. I would definitely recommend this dealership to locals or others who like to shop nationally for their "dream car" be it new or used.

WILL NEVER GIVE THIS DEALERSHIP MY BUSINESS and will urge my associates not to either…read more Its always ironic that life throws out little tests for you. Sometimes you pass, sometimes you fail, but it should always be a lesson to be better. To the moral of this statement.... I was in the market for a newer car, since my current car was about 10 years old, and I felt I deserved an upgrade. I searched around and found a few SUV's that I liked and went on the main Gene Messer website, which paired me with a salesman at their toyota location and we got in touch via email and text. I looked over their inventory and did not see anything I liked but saw one at one of their Sister Dealerships and the salesman told me "If there is a car/truck we have that you want, I can get it." I believed him. So I asked him to try to get that vehicle and I would come in for a test drive. Since this convo happened late Saturday, he said he would call the Sister dealership on Monday morning and have them bring the truck over. Monday comes.....he says he is working on it, but tells me to just come on out anyways and it should be handled by the time I get there. I figured it could not hurt, since I was already in that area, so I go. He sits with me for a few minutes, we make small talk and he keeps trying to show me other vehicles. I turn those down. He proceeds to tell me everything that is bad about my trade in and then gives me a low ball offer. I was not even concerned about my trade in because I had a large down payment. But then tells me the truck I wanted already sold. OK. So I get my keys and leave. I head to another dealership, where they not only give me 2500 more on my trade in, but also found another of the truck wanted with no issue. That salesman did his job and called around until he found it for me. Insanely enough, the original truck I wanted DID NOT ACTUALLY SELL. I had a friend call the dealership where it was and they said they still had it, and asked if my friend wanted to come in for a test drive that day. Nice, so my original salesman lied to my face, clearly did not want to work that day, and basically lost about $80,000+ in sales. How is that you ask? Well, I was seeing how my personal transaction would go, and if I came out happy, I would buy a fleet of about 4 or 5 trucks and a van for my company. Nice one Gene Messer Toyota. So, looks like they failed this test, and lost a potential repeat customer.

The staff is very personable and willing to work with you! We got a great warranty with out vehicle…read moreand reasonable price.