I called for assistance for my washer due to it stopping at the rinse cycle and not draining. I had a repair man from General Appliance come and tell me he had no time for this and said he did not think I was right with my details. He said he was going to go to another call and he would then come back. I ran the washer and sure enough it was as I said.. stopped and would not drain. He came back and said, Oh you were right and pulled it out and was looking in the back. I mentioned that I felt it may be the timing and he smirked and kept at the back of it. He then came to me and said it was the control board and he wanted to be paid before he left to see about the part. I thought that was odd as I have had service from General Appliance before and this was not the normal practice. I did give him my visa and he questioned was it a prepaid card. It was a banking visa and I was very insulted. He then wrote down the number on the invoice and left. Five minutes later called me and stated that there were no parts available and he hung up. I was shocked.. Obviously he slighted me and screwed me over. Was it due to I was a woman, or that he was just a terrible employee? I was beside myself and let it go, which I definitely should not have done for the sake of anyone else that calls this company. It gets better..... A month later I get my visa statement and it has the same charge of 108.48. I took my visa statement to General Appliance and the worker there asked, "Didn't you just get something done?" I said NO! This this now fraud!!! I explained the situation and the interaction of the worker on the day he was at my home and he said, "Oh yes he's an ass hole, nobody likes him. I was floored! So this warrants to rob me twice??? He gave me my money back and kept apologizing. DO NOT CALL THIS COMPANY!!! read more

brought my washer to this company around noon yesterday, without an appointment. spoke to a fellow named Kevin. unloaded the washer to the back. went on my way. 4 hours later I get a phone call that my washer is fixed and ready to go :) thank you very much folks, and for a very reasonable price! read more