everything went smooth was in and out within an hour for my grandpa. The women who helped us out was very friendly and helpful. Also, for those struggling to schedule online the password needs to be in lowercase not upper case. This is not specified on the website. Good luck to all ! read more

Ok I have cracked the code to this place, so hear me out! If you try to get anything done by using their archaic, user UNfriendly website, you will never get anywhere. Step One: Start off with sending them an email. They will be fairly unhelpful and send you the links that will be equally unfriendly but at least you're in! Step Two: look through all of the different links and you will eventually find one that says "cita previa". If you are registered with the Consulate, you can then make an appointment! Step Three: make sure you have EVERYTHING before you walk in My son and I went today to get his passport renewed. If I were reviewing the website, it would be 1 star, but the staff was super friendly and kind, so they get a solid 5 and only removing one star because it was a total headache to get the appointment. read more

The good news about being at the Spanish Consulate in LA is revisiting all the great memories made in Spain in the past and news ones waiting to be made. Now, the scheduling of a cita is a mystery. The scheduling platform they use doesn't quite work and when it does you feel like you won the lottery. Literally. Emails or calls go unanswered so you have to try to make that appointment for whatever you need, preferably from a computer, not over your mobile or tablet, the site has pretty bad user experience. Try to schedule after biz hours. I was able to access their schedule late in the afternoon. Grab whatever spot they offer and work your calendar around that date. Once at the consulate the service was quick and to the point! read more

Oh boy! So all these reviews have a merit! Bad ones. Honestly how anyone gave good review here. - Hours are joke! Agreed. We wanted to ask something right at the closing time which was 1pm, blonde lady berated my wife. - appointment - doesn't work. Apparently only way to make appointment is via email and beg for their high mighty mercy. We have been emailing for months now. Nothing. So we made our way there to get yelled at. - I don't know how to get appointment and get in front of them, so we can experience rudeness as described in all other reviews. so far no luck. We will keep trying, and I will update my reviews accordingly. Boy, boy, boy smh. Talk about bureaucracy! Man, they are in different level yall! read more

I don't understand the negative reviews. It's true that the only way to make an appointment is through email, or via the emergency phone if you have a real emergency. However, they respond promptly and respectfully. When we visited the offices, everyone was very friendly and helpful. I especially want to thank Omar for being such a kind person. read more

Poor online appointment system. Like, the absolute worst. Small waiting room. The fellow who helped us was okay. Nice artwork on the wall. read more

General Consulate Of Spain - Waiting area. - Public Services & Government Near Me - Los Angeles, California

Quizá poniendo las palabras en español , sepan los responsables de este Consulado q son un desastre en atención al Público , debieran Uds tener información al público más eficiente ! Todos están detrás de las vidrios a pruebas de balas y no se puede hacer una pregunta ni por las tapas . Oigan q están en la peor categoría , sean útiles y responsables de la pésima atención ! Todos necesitan de Uds en este país Americano del Norte ! Pues si hubieran otros lugares para visas etc etc ! Nos iríamos a otro lado , pero son los únicos Representantes de España en Los Angeles y aledaños ! O agrandan y modifican la atención. O cierren q serían más productivos haciendo otra cosa, creería yo! Quizás me equivoque y no sirvan para nada ! Un saludo al Embajador para que se entere ! read more

They say they open at 9am but they were LATE and there was a line out the door. It was clear the staff was not ready for the day, scrambling to get themselves in order. The staff is rude and won't let families stay together during your appointment. They'll make you wait outside where there is no seating whatsoever. Very uppity attitudes and zero sense of any form of customer service when what they do IS service based. We're here for a visa, not your miserable attitude. read more

La página de internet es totalmente anticuada y obsoleta. Es imposible aplicar para una cita. Deberían de hacer el mínimo esfuerzo para dar servicio que es para lo que estan. Ineptitud completa read more

I was pretty nervous coming to the Consulate because I read mixed reviews about customer service and also about the long list of requirements from the website. I wanted to make sure I had everything because I didn't want to be delayed with my upcoming trip. My appointment was at 9 but I got there 4 mins after. I was terrified that they had already called my name and I lost my chance but luckily the other 9 AM appointment was still going on. Basically there is 1 person behind the visa window and they call your name. When you walk in to the office, take a seat and wait for your name to be called. But arrive on time! I was just lucky that they called the other 9 AM appointment before me. The lady reviewed my paperwork for about 15 minutes and was set. I had totally forgotten to make a copy of my driver license and passport and thought that I was done for the day but she actually let me go to the copy place nearby and bring back the photocopies! It was great and a life saver. I got my copies and came back. Really efficient and nice. I'm knocking one star off because of the confusion when we first come in. And the paperwork that they're asking is a bit arcane. But if you have all your documents you're good to go. Bring medical coverage and bank statements stamped by your bank! I got a call a week later that my passport was ready for pick up. read more

Atencion al cliente pesima. Nunca tienen citas disponibles , uno tiene que esperar 2 o 3 meses para tener una cita. No tienen a casi nadie trabajando detras de las ventanas, solo uno o dos empleados. No tienen ninguna flexibilidad de horario por que solo abren hasta las 12:30PM. Fui al consulado para mi cita de renovacion del pasaporte para mi y para mi hijo y el empleado que me atendio me dijo que solamente podia atender a uno y no a los dos y que yo tendria que volver otro dia poco menos que dejandome saber que es demasiado trabajo para el hacer dos pasaportes despues de que cierran a las 12:30PM. Como espanol me da pena y lastima que tengamos esta gente representando a nuestro pais en Los Angeles. read more

Quick prompt service. Got my schengen visa within 48 hours of applying at the consulate. Staff was mostly friendly. There were some inefficiencies in the overall process leading to bit of a chaos in the room. For example, there was no one to greet people or to let them know of the process or their number in line. Everyone was a bit confused as they walked in as a result. That being said, the friendly staff who is willing to work with you and the quick turnaround on the visa help them score five stars from me! Can't wait to visit Spain this summer. Cheers! read more

I can only say good things about this consulate and it's employees. They are incredibly helpful and they go above and beyond to help one out. My recent experience here has been extremely good and I was treated with top professionalism. What an amazing crew to represent an amazing breathtaking country like Spain! Yelp should have a sixth star for exceptional places like this!! read more

Every time I come to the consulate, everyone is super friendly and accommodating! Normally the wait is fairly short and everyone is very knowledgeable. read more

Didnt have a problem applying for my visa at this consulate. The guy assisting me was nice. I guess i have everything that they need and only took me 10 minutes. I didnt provide a prepaid post. Because I wanted to pick up my passport when its done he said may take several weeks but there should be enough time. If u get there early park on the little plaza right next to the bldg. plenty of parking and its free. read more

Don't Understand how this Consulate is even open, they are so inefficient and rude. They send you to get an appoitment online but there is nothing available for more than 5 to 6 months. I've deal with these consulate before and they were pleasent 3 yrs ago. It seems like there are some new people or new online services. But it is a mess the online service keeps having issues and when you walk into the consulate you don't get any help at all other than very rude people sending you to the online service that hardly work. Is a shame because Spain is such a beautiful country that deserves as many visitors as possible. read more

Terrible management of a Consulate. They never answer their phones.......ever. Their response time on emails is absolutely embarrassing.

Why are there no reviews for this Consulate? There are many reviews for the one in San Francisco. Today is June 6th.... I need to get my daughter an appointment for a student visa...the earliest appointment is September 3rd. Now I question if she will make it in time to start classes October 1. I hate to pay the $4,000 tuition and she doesn't make it in time to even start the classes before the first trimester starts. Impossible to get a human being on the phone.... and I emailed them with about 5 questions and the only answer I got was one sentence telling me how long a tourist visa is good for. I can tell now what I am dealing with. It isn't any better than it was 11 years ago when my oldest went..it took 6 months to get a student visa, and we were picking it up the day before her flight... read more

I emailed the Consulate with very specific questions with what paperwork to file once I arrive to Madrid since I have a difficult case. They responded the same day with step by step instructions for my visa and also provided contact information once in Madrid. I am pleased with the service and level of competency- definitely saved me a headache. Highly recommended !! read more

I think it helps to understand that, like any government agency, the staff are extremely busy and certainly feeling the effects of the financial crisis in Spain. Laws change every day. We have, however, found the staff extremely helpful and friendly, their website reasonably easy to use, their appointment scheduling system very good, and they go out of their way to help navigate the maze of different rules to work with the European Union. We went for a passport application recently and since we made an appointment we were done in 20 minutes. They tell you exactly what you need. I made a mistake scheduling a recent appointment and because we had driven so far to get there they took us in right away and got it processed. read more

I went to send my vote to the next elections in Spain and they were fast and nice! Can't wait to go back home actually

Service: 5/5 Because I carry an Indonesian passport, I have to get a Visa to every country. Last time I went to Europe, I had to go to the French Consulate to get my visa and it was a big hassle. They had to reject us because we didn't have all our necessary documents so this time around I wanted to avoid that. I quadruple checked to make sure that I had all the necessary documents needed and copies of everything. There were a lot of alternatives to those documents because of my legal status and that i'm self-employed, but luckily and thanks to the internet, I had all the documents in order and was in and out of the office in 20 minutes. They are quick, friendly, and organized because I got my Visa two days after I got it done. The guy who handled my Visa said that I was super organized and overly prepared for it! What is so helpful is the checklist that they put on the website and to also make sure you read the directions carefully because one page on the website is more detailed than the checklist so it's best to double-check that way. The appointment website is very simple and easy to use so I was able to book it quickly and choose the time and date easily. The guy who handled my Visa said that the thing that most people mess up on is their travel insurance so just check the website for those 3 requirements and print out the Insurance Overview page that lists those requirements in English/Spanish. Parking: 5/5 I parked on the street on the right side of the building so I didn't have to pay for parking. It is 1 hour parking, but you'll be in and out so fast that it's plenty of time. read more

Can't make an appointment, they online system always not available... Its stupid, I have my trip booked already, but I cant make an appointment.... read more

Efficient and professional staff. Not too crowded. No long lines, as long as you have all their requirements and your paperworks are complete you'll be in and out of there. read more

This office has excellent professional costumer service, considering the small staff. The website has all the information needed to apply including how to make an appointment. Why any University or College bound student would have any difficulty applying, makes me wonder about their mental sharpness. read more

The Web site was awful. Tried to make an appointment on line. It wouldn't do it. Tried calling the number all week long and left messages. No one ever returned phone call. Drove 3 hours to get there and arrived at 1:20pm they were CLOSED. Customer Service is horrible. How can you even see anyone? Web site doesn't work, no one in office and no one picks up the phones!!! read more

I scheduled an appointment months in advance, so that I can get a visa for my study abroad in Spain. When I arrived, I was displeased to learn that I had not gotten the correct background check, especially because I had called them specifically to ask which check I needed, and they told me that any check would work. Because of this wrong information, I was set back by about a month, as I waited for a new check and got that one certified. When I returned to the consulate, two of the women that were in line with me experienced the exact same thing. I think that the staff needs to be more knowledgeable about the process, so that they do not spread misinformation and end up costing us more time and money by repeating steps in the visa process. Also, it would help if they occasionally answered the phone or emails, when people have questions that cannot be answered by reading the information on the website. I understand that the consulate is a busy place, but their performances are unacceptable. read more

I had an interview at 10 AM in the morning but had an early morning flight from Phoenix and ended up at the LA consulate at 8.15 AM. I was interviewed at 8.30 AM (they frequently keep calling every person's name who are scheduled to be interviewed on that day ). The visa officer was fluent in English and I had no issues communicating with him. (I once had a terrible experience with the French consulate where the VO could hardly speak in English and it was really hard for me to comprehend what she was asking/saying). I had all the documents except the original copy of my employment letter. The VO told me to send the original by mail in-order for my visa to be processed. It took exactly 2 weeks to get back my passport in hand from the interview date. The website can be more clear as everyone who were being interviewed before me/after me that day had some document missing. You need to be prepared with so many documents that it easy to miss on some of them. I would say check the documents that are required for other consulates like Switzerland/France and make sure you also have those documents. They are very particular about all the documents (original + copy) and infact look for more than what is mentioned in their website (here is where the information mentioned in other consulate website helps). I took a super shuttle from the airport to the consulate and didn't have to deal with parking. read more