Overall, a very solid stay at Embassy Suites LAX…read more The rooms were clean and comfortable. The complimentary room snacks and perks were a fantastic, thoughtful touch that we really enjoyed as well as free self srrve breakfast. My only real complaint is the steep parking situation--paying nearly $70 a night on top of the room rate felt excessive If they adjusted the parking fee, it would easily be a five-star stay, but it's still a convenient and nice place to crash near the airport.

Having travelled extensively over the past 40 years, I can say this particular Embassy Suites sets…read morethe benchmark for the most disappointing Hilton brand experience I have ever had. Embassy Suites has been my brand of choice for longer stays, especially with family. This hotel disappointed on almost every key point. It started with the online check-in that really wasn't. Once I arrived the app that I checked in with would not give me my key. It said I had to visit the front desk, which resulted in a wait in line and a full blown normal check-in. The room was average, but the metal-wire soap & shampoo holder broken and when asked we were told they did not have replacements. Our vanity light blew while we were there. It was repaired quickly. Embassy Suites has an evening reception from 5-9. While checking in we were given 2 slips for a complimentary drink. Very basic snacks were also available; chips & salsa, crackers, trail mix, and carrots. Wealthy guests could order food through a kiosk at typical room service prices. To me cleanliness is a given expectation, and this hotel met minimum standards. They definitely could have vacuumed the common areas on a routine basis, but we did not see any evidence of this. They also could do a better job of keeping the grounds clean. Debris was evident most days in the employee parking area. This, to me, indicates an attitude of mediocrity among the staff. Lastly, I will address what most embassy suites excel at, the breakfast. Cost cutting and mediocrity permeated the entire breakfast experience. I'll start with the cooked to order eggs. This Embassy suites only offers omelets- even though they have and use eggs in the shells to make the omelets, they refuse to make sunny side, easy over, or egg whites - and we asked and were tersely denied. The other breakfast offerings were equally poorly represented. Fruit, for example was limited to Motel 6 quality anemic apples and oranges. No cut fruit, no granola, no regular salsa for the omelets. A big thing that stood out at this Embassy breakfast was the lack of a manager roaming the area checking stock and helping the staff to make sure the guests were able to get everything they wanted. This became evident when the orange juice ran out, and later the yogurt ran out. If you want yogurt, hopefully you like vanilla because they usually only have this flavor available. They sometimes have strawberry banana, but it runs out quickly. All-in-all, I do not recommend this Embassy Suites, and unless the whole brand has degraded significantly, this particular one hurts the image of the brand. If I were an undercover boss, I would send the entire management team back to training while bringing in a rehabilitation team to get it back up to corporate standards.

It was nice and easy finding this spot - super close to LAX. We pulled into the parking garage,…read morewent up to the front desk, checked in, and found out that we were staying in a handicap suite since our bathroom was the size of a small palace and the shower was the size of a large closet. Loved having the separate living room and mini fridge, as well as having not one, but THREE different sinks. Much needed when you have four women sharing a room together. The breakfast in the morning was solid. Lots of options and the different drink options were completely free too! The pool was kind of on the small side and there were only like two lounge chairs which were always taken, so we didn't even try to visit the pool. However, the vibe of the entire first floor/lobby/bar area made up for it. The layout of this place is so aesthetically pleasing. You'll see what I'm talking about in the photos I attached. The staff were always super helpful and friendly. It was super easy pulling in and out of the parking garage whenever we left/returned. My only gripe was the $48 a day for parking. That is A LOT even for LA standards, but you are super close to the airport I guess.

The manager Candace m/front desk supervisor was so aggressive and rude to the customer before me,…read moreonce it was my turn she continued to be aggressive, crude, and impatient. She blew up on me and my mom canceled our reservation and was yelling at us. Then walked off and proceeded to refuse to address our situation. Her attitude is a powder keg! It was very ghetto

I loved my stay at the Embassy Suites in Glendale. I liked the location, it was central to shopping…read moreand restaurants in the area with easy access to the highway. I also liked the underground parking for security and convenient access to the hotel late at night. The rooms were clean and updated and the lobby and halls were luxuriously decorated as well. Along with the competitive pricing for rooms, the hotel offers a social hour with complimentary drinks and light snacks. This along with the amazing complimentary breakfast really sets this hotel apart from the others in the area. I have never seen a complimentary breakfast that offered as much as this one. They offer a custom omelet bar along with a buffet of other hot breakfast foods, oatmeal, fruit, cereals and breads and a variety of pastries. In addition to the offering, the dining area was well staffed with attentive servers and wait staff. A beautiful hotel, luxury accommodations and attentive staff.

I have stayed at Embassy Suites by Hilton Glendale multiple times and am a loyal Hilton customer…read more In general, I've always appreciated Hilton hotels because of their friendly and accommodating staff. Unfortunately, my most recent stay was extremely disappointing. There were several maintenance and cleanliness issues throughout my stay. The bathroom conditioner dispenser was not properly secured to the wall and repeatedly fell off during the night. Although it was supposedly fixed, the same issue happened multiple times. The coffee machine was also not cleaned properly. It still contained old black residue left behind by a previous guest, and I had to request a replacement. The worst issue was the bathroom. There was a strong sewage odor that made it feel like we were next to a sewer. I reported it to the front desk, but despite informing them, the problem was never resolved during our stay. To make matters worse, when I received my final bill, I was charged $3 for a bottle of water that I had used to rinse the dirty coffee machine because it was unusable as provided. What disappointed me the most was the lack of management involvement. Despite all of these issues, the General Manager never reached out to acknowledge the poor experience. A simple concern for the guest's experience would have gone a long way. I have always enjoyed staying at Hilton properties, which is why this experience was so surprising. I hope management takes guest feedback more seriously and provides additional customer service training to ensure situations like this are handled much better in the future.

I'm giving 3 stars because our check in took over an hour, which was frustrating after a long day…read more The biggest issue, however, was what happened around 5:00 a.m. A man appeared to be trying to force his way into our room through the sliding glass door while I was feeding my baby. Thankfully, the upper security latch prevented him from getting inside. The staff responded and apologized, but we were never offered a different room, even though the main sliding door lock appeared to have been compromised during the incident. After that, we couldn't sleep because we no longer felt safe. I'm sharing our experience so other guests, especially families with children, are aware.

This hotel is all facade. From the exterior and photos, you'd think you're booking a decent Hilton…read moreproperty. Unfortunately, it's another poorly managed franchise that does nothing but hurt the Hilton brand. Check-in took nearly 2 hours. My original room still wasn't ready at 5:00 PM, so I was moved to a different room. The moment I walked in, I was hit with a strong odor of dirty, moldy socks. The HVAC air filter looked like it hadn't been changed in ages. I was then moved to a second room, but only after waiting another hour while staff inspected it at my request to make sure it didn't have the same issues. Sadly, the second room was just as disappointing. While it didn't smell as bad, it had numerous maintenance issues and visible damage that made me question how it was ever cleared for a guest. The only positive part of this experience was the front desk staff. They were friendly, courteous, and genuinely tried to help. My frustration is directed at the ownership and management for allowing the property to deteriorate to this level. Hilton should hold franchise owners to a much higher standard.

When you're dealing with any government agency I find it best to be prepared. Understand the…read moreprocess and what is needed, especially what docs you need to present. With AI technology quickly becoming more prevalent many government agencies are not allowing walk ins except for certain cases. You will be required to make an appointment. We found this to be true with the Consulate here. In the state of California there are only 2 locations. The Consulate General of the Republic of Korea can be found in San Francisco and Los Angeles. The San Francisco office also consuls over Colorado, Utah and Wyoming while the Los Angeles office includes Arizona, Nevada and New Mexico. We needed to renew a Korean passport. After visiting the website we found the steps fairly easy to follow. For any other office it is best to check their own respective websites. The steps are not standard and can be entirely different. We made an online appointment through the 365 Overseas Korean Portal. The appointment was 1.5 weeks away. I thought it would be much further out but thankful for the shorter time. You then need to fill out their form and submit that. It's basic information and what it is you're trying to do. Simple. With that set we went through the steps again to make sure we had the proper documents needed. In this case your Korean passport a valid U.S. passport/Green Card/Visa. You also need your Driver's License and work permits. They wanted photo copies. Luckily they have a copy machine there for 25cents a copy. Not bad just remember to bring quarters. You will also need a passport size photo taken by a professional. This part use to erq me. If you don't have that, this consulate has a photo booth on the premises for you to take that photo. And it's free of charge. When you sit in the booth it tells you what to do. Tilt your head up, turn to the left, etc. It was great. This office only accepts cash, and had to be the exact amount. Found that strange. Not sure if that's true for all the others and is best to check those websites. The good thing is this office has a change machine. It's best to figure what fees you need to pay, and what the total is so you know what the exact amount is. We brought this with us and extra cash in case there would be something surprisingly we would have to pay for. That didn't happen. It also adivses to bring a self addressed express mail envelope for them to mail your passport . In our case, however, that option was not available.. How that was going to be handled would have to wait till the appointment. Right next to the consulate is a parking lot. It is not free unless you have an appointment with the consulate and you get your ticket validated. Fulfill those 2 requirements and your parking is free. If not be prepared to pop some twenties. Not sure if they give change. It is also important to note this office closes at noon to break for lunch. So, plan your visits accordingly or you could be waiting longer than you like. Our appointment was at 11:00 to 11:30. We got there at 11:11 on a Wednesday. Once you're in there you need to make the copies you need. We did. Get your photo. We did and it was actually fun. Then, you can take a number to be qued. There were 4 people before us not all were renewing passports. And only 2 tellers. The reviews talk badly about teller #2. She was not there. And they talked sweetly of number 7. He was not there either. When our number was called I was surprised we waited only 26 minutes. We presented our documents and stated what my wife needed. The agent started going through the paper work, clattering away filling in digital forms and documents and glancing at other references to ensure she was doing everything correctly. And in 9 minutes it was done. She said everything was good and needed to return on a specific date to pick up the passport. If we cannot pick it up that day, we could pick it up any other day they are open. We would not need to stand in line just go to the front teller to request it and it would be there. I guess the brown bag of food was not needed. This whole process may seem confusing and frustrating but in taking the time to review it was easier than expected. The steps\instructions were very clear. The copy machine, change machine and photo booth were big pluses. The agents were nice and pleasant. Why can't they all be like this?

If you are coming here please be over prepared. If you are assisting your elderly parents with…read moreSocial Security make sure they themselves have their korean documents ready and make copies of your id's passports and resident card. They have photo copy machine but it would cost 25 cents a page. Also make sure they know their korena social number or ID and fmaily name including their mother and father id information. They are friendly but not as helpful. Def felt like I landed in korea. If your korean ain't the best good luck lol. All the paperwork they give you will be in korean. If you need a american version for your document go to thr website and print it out and they will notarize it for you. It's a hassle trust me. Be prepared if you dnt want to do multiple trips. Parking is free w validation. It's right n3dt door behind the gas station. They make u go to different ppl for different things. Good luck.

I was able to park no problem, entered through the steps and Stacey greeted me and walked us to the…read morestand checked us in. Explained happy hour was going on and how the layout of the hotel was. She was great, the room could have been nicer, tv didn't work. Lorenzo at the bar was great. Everything was great other than the quality of the rooms. Thank you Stacey and Lorenzo

I generally like Embassy Suites for their spacious rooms and cooked to order breakfast. I was…read morelooking for a daycation experience for my kids, so I booked a day room through Resort Pass. The room was reserved for 9am-4pm. Check-in was not as welcoming as I would expect. The person who checked us in wasn't rude or anything, she just seemed very uninterested in helping me. She didn't bother to explain to me what room we were in, how to find it, point us to the elevators. Just, "Here are your keys." She was going through the motions. I had questions about parking and her response was, "I dunno. I need to ask my boss," with no offer to actually ask and follow up. Maybe our early check-in threw off her morning routine. But if day rooms are a service offered, then staff should treat folks who pay for one like guests. The room itself was spacious and clean--we really liked our room. One of the elevators was out of order, and as a rule, each car only holds 6 people. The lobby had plenty of cozy spaces to get work done or just chill. The gym is quite small, with 3 treadmills, 2 ellipticals, and a basic set of weights. The AC in there wasn't working (in July) and the water dispenser was empty (I repeat, in July). Sure, I could've purchased water in the lobby, but I was annoyed and didn't want to give them more money for water. Instead, we chose to go on a quick snack and water run to 7-eleven. The indoor pool was nice and empty when we used it. I wish the fans in there were quieter so my family and I could hear each other talking. The towel stations needed attention. There were only 4 towels available and one of them was stained. I imagine this would be taken care of after most guests check out at 11. But if a hotel offers day rooms, they should be ready to provide pool towels. I'll still come back. As other reviewers have mentioned, this is an older hotel, but it's decent for the price. It's also in a great location, right next to The Derby and adjacent to so many restaurants and take-out spots. Overall, my family enjoyed our daycation at Embassy Suites. I hope the hotel will tend to the little details that make a stay pleasant for future guests.

I just want to share my experience…read more.. My daughters and I went to the Philippines Consulate today for renewal of their passports and it was the best experience! It was fast,easy and they were all really friendly staff that ranks way beyond our expectations that I hear from others, and In less than an hour we were out! We are grateful for their reliability!

Today's visit was for my Mama's and they have improved a lot and made so many changes and made a…read moregreat improvement. So pleased to our visit today. Shout out to Rommel for an excellent service today for my Mama.

I did not take a lot of pictures here but our two nights overall stays were smooth. We enjoyed our…read moreroom, double beds and sofa bed, so each one of my kids got their own bed, and my baby brought her sleeping bag. We were staying for the purpose of Monday and Tuesday Surfing Camp with Salty Grom, and we wanted to make sure we were not late for the first two days. Now, this hotel, even though close to Disneyland, is in Garden Grove city ordinance, in which, Digital Key wont be activated unless you stopped by the front desk. That was a bummer because I love Hilton for the purpose of bypassed the front desk check in, especially with my eldest currently in crutches. Requested extra pillows through chat and we got it right away. Kuddos. No TV Streaming services. Air conditioning wouldnt go below 69F and made a loud noises. Breakfast was decent even though I just got coffee and my kids did not get any breakfast. Parking was plenty, but filled ip quickly after 3 pm when guests came back from Disneyland. Same thing with pool and hot tub, it was nice and relaxing up until surge of guests came in after their Disney trip. In same complex with Buca and one and half block from Target. 30 min to Bolsa Chica State Beach and 20 min to Kaiser Anaheim Medical Center.

Location wise it is on Harbor Blvd and everything is there. Parking is $25 which was reasonable for…read moreits location. However since the parking lot is shared with Hyatt Regency, Hilton Garden Inn, Buca di Beppo, etc, it is very hard to find a parking spot when returning to hotel at night. The bathroom really needs update. The toilet gets stuck and the shower head is too strong yet water does not go away quickly enough in the bathtub. The bed is not too comfortable I have backache. First night I got two bites in my neck and my husband got a bite on his calf. We immediately asked housekeeping to clean our room since first night they did not service our room. The elevators were also very slow to get to the floors and quite dirty: with cereal, food stain from breakfast time. Also wet spots inside from hotel guests going to the swimming pool etc. please clean them more often. May choose another Hilton Brand hotel the next time we come to Anaheim again. Home2 Suitea by Hilton that we stayed at in prior trips were very clean and modern. This Embassy Suites really needs some update and upkeep.

Thank you so much for a quick follow up on e-visa, which made me realize that a transit visa has a…read moredifferent way to apply. Once I knew that such visa needed to be dropped off at your office, I prepared docs for it. Now after 7 work days, the pre-paid postage envelope will be shipped with my passport and an approved transit visa. Excited to receiving it, Arigato Gozaimasu!

It's so silly you can't "check in" at the lobby until 5 minutes before your appointment…read more So by then, you actually end up waiting in line with other people that was assigned the same appointment time as you. We all know parking in LA is a nightmare, but I still have to say their garage parking rate at $5 for every 10 minutes - again, if you arrive too early, the clock is ticking on your parking fees that you have zero control over! With a daily maximum of $46, it's straight out robbery. And the fact they provide no validation parking for people who are basically forced to come here; it's not like we want to come here for fun. So don't even think about parking here if you need to fill out an application. I knew this beforehand, so I decided to walk miles here instead. I also did the application online for more convenience (not having to visit this place twice), but their integration with their app can also be confusing and finicky to use. Once you tell the lobby receptionist your purpose of visit/show ID, they will give you a sticker to put on yourself, and then security will escort you to the elevator. The office is on the 17th floor. You go through security again to enter the office and grab a ticket number to be called. Luckily, this part went smoothly (as long as you followed their requirements on what to bring) Picking up passport for me was $106. I honestly wish they would have more convenient locations to pick it up because I hate driving down to traffic-ghetto-price-gouging LA and deal with the parking and all the hassles included.

Upon arrival after 4pm time , the entrance Smelled welcoming and clean. At check in my room was not…read moreready and I was offered another room without Disney park view which I said no thanks we will wait . The agent advised me it could be another hour. So we went shopping and out to find dinner because why not. He generously cut my rate down to due inconvenience. Got up to the room and even long after it being ready I found pet food On the carpet, confetti , and other crumbs. Also see picture of the toilet I get being short handed is not fun or whatever excuse but the toilet handle ? Luckily I carry Clorox wipes . After arriving late , late check in, unloading a car and a very tired child I just did not want to switch rooms. Will I come back, perhaps. Carpets are very stained and warn out . I saw plates / bowls the sitting for two days by peoples doors never picked up, very weird .

Disappointed , expected more from Hilton brand. Overly crowded. Indoor pool very small and with…read morecrowd of kids. Outdoor pool with small hot tub and again, overly crowded. Small fitness center with treadmill, eliptical, bicycle and weights. Sad selection of evening reception food. Chatted with customer service at 230 pm prior to arrival and received a pushback of hotel room digital key. I am a loyal Hilton member, what's the point of being a Gold member if the customer service as lowsy as motels and had to wait in line for checking in. Ordered extra bed, $20 a night, waited for two and half hour and still not delivered. Clogged shower with water pooling. Annoying Hilton employee walking around hotel lobby during evening reception soliciting to buy Grand Vacations making relaxing, reading my book impossible. Ordered burger and took 30 min for food to come out and my son was the only one ordering. Next day we went for breakfast, long line for made to order breakfast. Yogurt left out in a bowl with no cover. It was okay. Fitness and pools are empty since it is morning. So thats a plus. Hopefully finally it turns to be a better stay today.