This review is about orthodontic services only. They only have one orthodontist and she only sees patients at this location on Saturdays and Mondays. Because of this, their availability is extremely limited. I've taken to scheduling my appointments several months in advance. If you have to reschedule your appointment, even 2 weeks out, don't think you'll get an appointment anywhere close to the date of the appointment you're rescheduling. If I'm trying to reschedule an appointment that's 2 weeks away, my rescheduled appointment shouldn't be 4-5 weeks away. Wait times are hit or miss. Sometimes I only wait 5 minutes, other times I've waited up to 40 minutes. The front desk staff are friendly, and I really like the orthodontist. The office is clean, as are the restrooms. I just feel like having such limited availability should've been mentioned on the phone when making my first appointment. If I would've known, I definitely would've gone to an office with more full-time orthodontists. read more

I've been going to this practice for more than 10 years, and the experience has been good. I get my usual cleanings along with - necessary for me now that I am in my 60s - crown replacements. I really have no complaints and feel as though I have been well taken care of. The office is efficient and friendly, and also clear on what things are going to cost. I haven't "shopped around" but think costs are similar to my previous dentist. Recommended. read more

Worst doctor dentist ever Dr. Deena Hadithi Take it from me, remove your name from her office! She knows nothing about health of your mouth! She made my teeth to be broken, by her ignorance & greedy! She cares only about money Her staff even worse than her! She made me pay around $4000 for stupid plan I wish I can have the right to sue her & her nasty people at her office read more

I have been going this dental practice for more than 15 years. The front office staff are very efficient, pleasant and helpful. They take care of appointments, billing and insurance very efficiently clearly. The dental professionals led by Dr. Haditihi are very competent. Dental work gets done quickly and efficiently. Dr. Hadithi has excellent bedside manners and she takes time to answer your questions in details. I highly recommend this dental group. read more

Kind of long of a review, because of my shock. Please BEWARE! I went in for fixing 2 fillings "Dr." Deena Harithi did, but before replacing the filling on the first, she started drilling into a molar tooth next to it even though it was perfectly fine. Now the previously perfectly fine tooth has a hole which I can easily feel with the tip of my tongue. Also, it is starting to hurt, only a few days after seeing her. Why would a dentist drill a hole on a good tooth and leave it like that? It was no accident, trust me. She has previously refused to give me regular cleaning and insisted I get deep cleaning. I agreed to it because I hadn't had deep cleaning in a while. The problem with this is that I was charged for deep cleaning yet got a regular cleaning as if I've never seen a dentist or hygienist before her. When she drilled into it, I was so shocked I had a hard time believing she was doing anything wrong and just hoped she moves to the right tooth and fixes that filling she originally placed to begin with. I was already in so much pain because of that filling and it was really all I cared about, up until a couple of days after I last saw her, when the tooth she messed with started hurting for the first time in my life. That's when I noticed that there is actually a hole now and then it clicked. She drilled a hole in a good tooth so she can charge me for fixing it next time I go. Also, she simply told me she won't fix the other filling along with the first filling at the same time...I mean who cares, she's not the one in pain, right? Just wow! I have not met 1 doctor throughout my whole life who jeopardizes their patient's health for profit...until I met her. My poor mom recommended her to me because they both speak the same language, but eventually realized that she tries to play her too. A dentist with zero conscious and regard for patients' health. If she just asked me for the money, I would have given it to her just like I did with that fake deep cleaning. But to put me in pain so I can come back and pay you for you to take it away? WOW!!! Now I'll have to see a real dentist and pay out of pocket to fix the filling in the second tooth, and to fill that tooth she made a hole in. Come to think of it, did I really need all of those fillings from her to begin with...? - I found a filling she refused to fix to have a crack today. It was too high but she insisted my tooth was just sensitive. Trash conscience and ethics.. read more

I cannot say how much I appreciate the incredible work of Dr. Hadithi and her staff. Our family has been going to this practice for 25 years. In addition to providing top-notch dental services they are all extremely patient, courteous and helpful. I recently had an emergency where an old crown fell out. The practice was able to accommodate my schedule and fixed me right up. Notable was the level of public health consciousness and attention to cleanliness exhibited by the practice. Even in the midst of the Covid 19 pandemic, I felt comfortable receiving dental care at General Dentistry and Orthodontics. I would not hesitate to recommend this practice to anyone. read more

This Dentistry has been taking care of me for almost a decade and I can say without a doubt, it has always been a great experience when visiting. From the front desk receptionists, to the doctors who care for me; all are amazing. They have have always worked with me when it comes to finances, as well as been very lenient with me. I genuinely love the staff here, as well as my father, who's been a patient longer than me. Choosing this location to get your dental work done, is a great decision read more

I was new to this office after moving here. My initial visit was good, the hygienist was polite and welcoming. The dentist saw me and said I needed 2 crowns and they gave me a payment breakdown. With my first crown I ended up needing a root canal before she placed the permanent crown. I got the crown on the other tooth and that was OK, but painful - on the brink of needing another root canal if the pain did not stop. The pain eventually subsided after 1-2 months. I had pain in the root canal tooth for months. I had to get a special scan on it, which showed nothing but cost $240. I ended up getting a 2nd root canal on the same tooth in hopes that would help, which they recommended before doing oral surgery. I'd like to mention that after all of this, my dental insurance had capped and I was paying a ridiculous amount of money. After a year passed I was still in pain in the same tooth. I came back for a basic cleaning/check-up and she said I need 2 more crowns (this is after she told me the prior year that she will only treat my teeth if absolutely necessary since I have hypersensitive teeth). I did not make an appointment for this. I went to a new dentist by the time of my next cleaning/check-up to get a 2nd opinion. At that time my other crown was loose and she was able to pull it out. She said there was next to NO adhesive under it. She also said I DO NOT need any additional crowns. This made me wonder if I needed the other 2 crowns in the first place?? She felt bad for me and wondered if I was over-treated. She took Xrays and sent me back to the specialist since my tooth looked suspicious for infection (the same tooth I had 2 root canals on). I ended up needing oral surgery to clear the infection - they stated it was likely because the original dentist did not adequately dry out the area before placing the permanent crown. This was a 3-4 week recovery! They also had said I was likely over-treated by the original dentist and likely never needed the first two crowns. This was over a year of misery because of this dentist (Hadithi)- physically, financially and emotionally. If I could give 0 stars, I would. NEVER GO HERE. read more

Dr. Hadithi's practice continues to be the only dentist office that I will go to! I am still a little more than a hour away from the office, but the drive is well worth it for me. It is nice to be greeted warmly by the same faces (Dr. Hadithi and Vanessa), as well as some new faces that have gradually joined the practice over my 7 years with them. The entire team is always so friendly, personable, professional, and great at what they do! My appointments are always a breeze and super pleasant! read more

They seemed nice at first and cleanings were fine but after a few visits, it became evident they are after your money. --They recommend expensive work that you do not need (crowns, replace fillings, etc) (I got a second opinion so that is how I know.) --They told me my insurance would cover a deep cleaning but then after the procedure billed me close to $500 because insurance actually did NOT cover it and said "oops." No apologies were made. --They are big on selling products which is always a red flag. I would highly recommend you look elsewhere for your dentistry needs. read more

Services were okay. I had some good experiences initially because I primarily go there to get my cleanings done and some small fillings. They had recently relocated and a lot of their really good dentists have also left the practice. Anyway, because I didn't have too many problems with them, I started referring my parents who have more complicated dental problems - gum disease and bigger cavities and fillings/crowns that needed to be done. My dad received his filling there for the first time and was left in pain for weeks. He has gotten fillings done in the past and had never experience this much pain. He also got crowns placed and was also in a lot of pain afterward. Another problem is the receptionist. When my dad went to ask for a copy of his xray, the receptionist (Vanessa) was rude and would not release those information stating that he had to pay his remaining balance first. He had planned to do that anyway and explained to her to let him see his xray and he will also proceed to pay. But, she insisted that he handed her the credit card before giving him information that WAS ORIGINALLY his anyway. Other patients were also in the office and was questioning if they would be treated the same way if they were to request their information. My boyfriend requested a treatment plan for his dental problems and was told that he would received them shortly. He has called them several times and have been waiting to get the plan for over a month. Overall, our experience with the practice has just been going downhill. I will not be recommending them to anyone else and our whole family will not be returning. read more

I have been going here for years and I'm now traumatized by what I've learn this past year. They have always been friendly and skilled, but now it appears they don't have your best interests in mind. They have switched over to deep cleaning to charge you more money when it isn't needed. They also ask for more money months after you pay your bill in full and claim the insurance didn't cover everything. That's the first thing that made me question what kind of practice are they running. Last time I visited them, they wanted me to get two crowns and five fillings. Now I know I don't floss enough, but that was a bit much since my teeth weren't hurting at all. They tried to get me to go through the procedures as fast as possible before I could think about it. Thank God I told them no and I went to another dentist office for a second opinion! The other dentist took full x-rays and only found one small cavity that will need to be watched. Avoid this place at all costs! They will drill into your healthy teeth just to make a quick buck! You will not get your teeth or your money back!!! read more

I have been going here for 2 years now. My experience has been great every time. Very personable staff and I enjoyed the fact that they explained everything concisely. The location was easy to find, they have their own parking lot and the facility is very clean. My six year old goes here now and I plan on referring my mother to come as well. Very nice people work here and they always greet us with a smile. Our wait time was minimal on every visit. read more

Waiting time is awful. Last time I went there was when they were on the other side of the st(in the shopping.center) I waited about 40 minutes and when they finally took me in, they acted like it was my fault they took me in late. I stopped going there because of the waiting time, I had to leave work and pretty much spent the whole day there. Plus they will always want to schedule you for extra stuff and there's always something wrong with your fillings and teeth. I got 4 fillings done here in the past but each time I went back, they were like oh one more filling needs to be done and omg too many cavities (b.s).....bunch of liars, my new dentist said I don't have cavities in the places they mentioned . also, My insurance refused to pay for extra stuff they charged (unnecessarily) so said we will do payments, but then they applied for credit care without consulting me, so they pretty much messed up my credit score because credit care (or whatever it's called) does a credit check on you. Anyways I haven't been to them since they moved to the new building by the library and I don't expect to go to them at all. One thing though, the dentists and the tall hygienist lady are nice but the people in the office are horrible. read more

Horrible Experience! I took my wife there after 10 days of her delivery and we were having about 2 months left in the insurance. in the starting everything was good and they were very welcoming after they took the X rays and they submitted to the insurance for the approval they said it may take 2 weeks, we were waiting 2 weeks and no one calls us from the clinic, I called to check with them the lady in the reception said that they don't receive any answer from the insurance than she asked me to wait and after that she said that the pre-authorization was denied by the insurance, I asked her if she can please check with them what is the reason, she answered that she can't do that and the call should be from our end (Note that we signed a document in the first day authorizing them to talk on our behalf). when I called the insurance they said that the person who filed the pre-authorization doesn't file it as it should and forgot to mention that my wife is pregnancy member! when I called the clinic again they said that normally they mention only the delivery date and she said that the claim is closed from the clinic end and she can't do anything!!! Next the day I went personally to the clinic around 9:00 AM and I didn't find the lady which is responsible for the claims and I talk to 2 dentist assistant where sitting in the front desk and I explained to them my issue and what happened with the lady in the phone (which the same lady who is responsible for the claims) and the take my contact number and my message and they say that they're going to ask her to resubmit the claim and call you for more details. I waited around 2 hours and I call to follow up she answered and she said that she resubmitted the claim again, I double checked with her if she mentioned that my wife is pernancy member she said yes. I waited other 2 weeks and when I called the insurance I was surprised that it was denied again! when I asked what is the reason they said the same reason " the person who made the claim doesn't know how to do it" I went next day to the clinic again and fortunately I got other lady and I explained to her the issue, she called the insurance front of me and she understands what she has to do she resubmitted the claimed again (as it should this time). I got the approval after 10 days and when I call the clinic to make an appointment the lady on the phone (the first lady which she caused me lot of trouble) she said that they don't receive the approval yet, I said that I called the insurance the day before and they said that the pre-authorization approved! she said we can do anything if we didn't receive the approval by mail!! I said I have limited time and because of your errors, I have lost 50 days to get the approval! she did a mocking laugh in a very unprofessional way! I said this is the truth which you can't deny, however, you should call the insurance and give me the appointment ASAP because we have few days left. she said ok I will call them and give you a call. she calls me after about 30 min and guesses what?!! she said that yes the insurance has issued the approval but the specialist who has to do the root canal for your wife which is Dr. Arbabi went for labor and they don't know when she will be back!! After more than 50 days of fighting to get the approval, the specialist is not there!!!! why they apply for the pre-authorization?! why they west my time?! I don't understand !! OK ma'am and what is the solution I have just about 10 days?! she said I checked with the insurance and you have a little more than 10 days please go and check with another clinic !!!! and we will transfer the approval, I called the insurance about to ask if I can I can transfer the approval to another clinic, the answer was NO you can't they have to reapply! I called again and I told her what the insurance said she said that they have no other solution, then she sends email states that one tooth can be done by the general dentist Dr. Hadithi. I said ok at least to do one give me an appointment ASAP. we took the appointment and they did only the first part and because my wife did the extraction of wisdom tooths she couldn't do second part before the end of the insurance! by the way, no one from the clinic was ready to hear our feedback! I hope that they would have time to read it! read more

I've been going here for as long as I can remember and they have always been great even through their move to a new office. The doctors always do what's in your best interest! Great place. read more

This is a follow up to my previous review (please read below) of which I gave 1 star. I added 2 more stars because the fillings and cleanings I've gotten there have been fine. Wait times are pretty reasonable. Staff is always friendly. And also, Dr. Hadithi (who is not my usual dentist) called to apologize for the confusion and that definitely meant a lot to me. Next time I have an issue like this, I will definitely call the dentist directly. I would go back but I have moved out of the area so I can't. read more

Dr. Hadithi and her team is very patient centered and provides thorough and high-quality dentistry. My experiences ranging from a basic cleaning to a complicated impant could not have gone better! read more

They provided awful services. My family was with them for a few years, my kids came there every often and every time they tried to do something to make more money, even with unnecessary filling or deep clean. They said we don't need to pay now, but then the insurance denied the claims and they turned to billed us. Becarefull with Deena, since she will try to make money on everything, deep clean, crown, filling. It was my mistake with them for years. read more

Honesty and competence are the main criteria I seek in a dentist. The dentist diagnosed my wife with 11 (eleven) cavities. They provided an estimate of treatment, but what they didn't know is that I would compare it against my dental insurance allowable charges chart. I found 4 mistakes in the charges and when I asked their billing manager she said "I made a mistake, I entered the numbers in the wrong line". Yeah, you made FOUR mistakes and all with the mistake in YOUR favor. My wife went to another Dentist who found and treated 2 cavities. After that no cavities in any follow-up visit since. When she told the new dentist that the previous dentist claimed 11 cavities he smiled and diplomatically said "the previous dentist was probably being a bit too aggressive". The dentist from General Dentistry & Orthodontics wanted to drill 9 unnecessary holes into the healthy teeth of my wife, AND overcharge for it. They also tried to overcharge me for a "special cleaning" (sounds familiar?) that I "needed". Their own billing manager revealed to me - accidentally - that the insurance company had paid for part of what they were still trying to change me. When I repeatedly tried to discuss the charge discrepancies, the rude manager brushed me off saying "you sound like you just don't want to pay anything". When I refused to pay, they harassed me with letters and threats that included handwritten notes with my date of birth and social security number. Then these bullies reported me to the credit bureaus and my credit scores took a hit. I still would rather lose some points on my credit score (still high) than have these people butcher our mouths for profit. read more

My husband was a long time patient at this office. After going about a year with out a cleaning he returned. At his regular cleaning appointment he was given a treatment plan for a deep cleaning and a few fillings, the treatment plan explained his co payment after insurance. He was asked to sign the treatment plan. Shortly after his appointment we received a bill for $400!!!!! My husband explained that the hygienist had a cancellation and they went ahead and did the deep cleaning but he wasn't notified till he went to the front the check out!!!!!!!!!!!!!!! The front desk girl stated that he signed the treatment plan!!! SIGNING a treatment plan and a consent form are two different things!!!!!! From reading other ratings it seems that this is normal for them! After all this is said and done, they sent my husbands balance to collections!!! We are surely disputing this !!! This is a misleading office and dishonest office!!! Careful, if they have a cancellation they will do unnecessary work to keep the hygienist busy.. read more

The front desk staff wasn't particularly welcoming, but the hygienist was super nice and friendly. She gave me great advice on how to floss better. Unfortunately, Dr. Hadithi was surprisingly impersonal. She put her hands in my mouth without saying a word to me or even introducing herself, which was rude. Dr. Hadithi recommended that I have all my fillings replaced, which seemed incredibly drastic, like a pure money-grab. I decided not to return to this practice. I'm already leery of dentists in general. Dr. Hadithi only confirmed my suspicions about greedy dentists. I have since gone to other dentists who haven't mentioned redoing any of my fillings. read more

So far I have nothing but good things to report about this practice. My husband started going there in late 2014 and they've provided him with excellent service. I went for the first time this week for a 2nd opinion after another dentist from a large chain of dentist offices in the area tried to manipulate and rip me off. (They said I needed 1 cavity filled when they had the xrays and initial examination and then when I was in pain and done with that procedure told me I should come back for 7 more.) This office took new x-rays Dr. Deena examined me and explained that I did not need any more work at this time and why. I'm so glad I got to meet Dr. Deena! She is knowledgeable, professional, personable, and honest. I will be going to this practice from now on. read more

Horrible experience. I should have run when I saw the dust on the equipment. I went for my annual cleaning and was told I'd need a "special cleaning" which of course was not covered by insurance. I asked for the general cleaning as planned and the hygienist went to go "check" with the dentist. I was then told that since it would be "unethical" for them not to do any cleaning for me that they would do me a favor and do it. The hygienist then proceeded to give me the least thorough cleaning I have ever had. When I let her know that she said "Yeah, I'm really gentle." At checkout the receptionist handed me a form to sign that stated I agreed to pay for the future treatments planned by the dentist. I stated my intent to never return. read more

I've been going to this clinic since I was young and it has just gotten terrible throughout the years. My main complaint is that there's always something that my insurance will not pay. Something is not right. read more

I have been coming here for a very long time and they have always taken care of my teeth. They are very friendly and caring. My sister and I love coming to our dentist and walk out feeling clean! read more

I will never visit this practice again. My experience up to this point have been negative. My first visit, I had to bring my infant daughter and the hygienist wanted me to leave my daughter in the hallway alone to take xrays. I told her I was not comfortable with that and would come back for xrays when someone could watch my daughter. SHe looked in my mouth for not even 5 minutes and then said she couldn't do anything else until I got xrays. I agreed to the xrays after the hygienist offered to have the receptionist watch my daughter while I got xrays. After xrays I was told that I needed to have some major dental work done. The receptionist said she contacted my insurance and was told insurance would cover the procedure at 80%. I got the procedure done and paid the 20% that insurance would not cover. Now, six weeks later I get a bill in the mail (bringing my total expenses with this practice to nearly $500). I called the dentist to ask what this was for and they said my insurance only covers 50% of the procedure I had done. That's a pretty big discrepancy, in my opinion. I called the insurance to verify that the correct procedure was submitted. The insurance rep said that the dental never contacted them by phone or online to determine how much of the procedure would be covered. In fact, that hadn't even used the correct plan to get the initial estimate. Overall, with the exception of Dr. Hadithi, the staff here are unfriendly and they come off like they want to get patients for every dollar they have. I will be finding a new dentist. read more