My mother was admitted for rehab in mid January 2026, although she was evaluated for therapy a few days later she declined and transitioned to Hospice. My two sisters and I spent every night with her. We were like college dorm roommates, we were not going to leave my mother until she transitioned to our heavenly Father. My experience was phenomenal, the staff from housekeeping to ownership of this beautiful facility. The staff would bring in coffee, food, snacks for us daily, the nurses and the CNA's treated us as if it were part of their family. The place is clean, it gave us a very home like atmosphere. I can't tell you enough the hard work and compassion all of the staff displayed during our two week stay, I want to thank two special nurses who really stood out to us for the genuine love they displayed to my mother and our family. My mother had lots of visitors, her room was always busy, I thought they would've kicked us out with ten orore at a time. Thank you to Janet and Amity our family is still going through the excruciating pain and grief of our mother in 115. Thank you all do very much, we will never forget all the love we received during this difficult time. God Bless. Carolina read more

Iv been here for one year and I can tell the quality of care is amazing and I enjoy helping the residents with their daily basis. With Carmen as a CNA supervisor everything is wonderful. read more

While some of nurses and CNA's are very nice, the administration needs to train its people to be more efficient and to address the needs of ALL residents equally. Secondy, the weekends are a nightmare! No one is at his/her post, CNA's are chatting while residents need assistant and there are no supervisors monitoring the employees. read more

My Daughter was hired and gave a date to come in and start orientation. when she arrived they allowed everyone to go in except her. Then she was told that her background wouldn't allow her to work. She's 100% positive that there is nothing on my background. This facility has primarily all white and Arab staffing and she feels that she was turned away because of her ethnicity. The HR rep refused to speak with her or give any real explanation as to why she couldn't start. They were very unprofessional. On the day of her interview her background was pulled and there weren't any issues. Her time and resources were wasted traveling all the way to this location. read more

My family member has lived at Regency for over 3 years. He is the healthiest he has been in a decade. The staff have done a wonderful job caring for him and he is VERY happy. We have had the option to move him closer to family and he refuses to leave! It can't get better than that read more

Helpful and caring staff!! Could use some room upgrades but overall a nice facility. Onsite dialysis clinic was key for our needs. Decorated nicely for Christmas season providing a nice homey feeling! read more

I have read some of the other reviews on here and I know people have different experiences but in my case, Generations at Regency was a wonderful experience. My mother finished out her last 6 weeks of life here and died while in the care of Regency. She had terminal cancer. My mother spent 2 weeks on the first floor in her own private room and 4 weeks on the fourth floor with two roommates. The first floor staff was very attentive. The nursing supervisor Edward was very caring and went out of his way to help. The fourth floor staff was amazing as well. Regina is a very compassionate and kind person. Most of the staff on the fourth floor was amazing. They were kind and helpful. My mom had a lot of freedom to wheel around in her wheel chair and often went on the patio in front of the building. The other staff were great as well. Sherri at the front desk made sure my mom didn't go outside without any socks on. The young man named Victor who was at the front desk on weekends was so welcoming and genuinely concerned about my mom. Ana was also quite nice and helpful. The place was always clean and didn't smell. My mom's tv was fixed pretty quickly. Her own food was kept safely in the pantry. The only complaint my mother had was the food they served. There were times were it took CNA's over an hour or even two, to change my mom's diaper. And at times when I called, it was hard to get someone on the phone. But this is a nursing home and compared to other nursing homes, this one overall is pretty good. When my mom was close to death, Kathy, who is very compassionate, called and let me come after visiting hours to spend time with her in a private room. After my mom passed, everyone offered condolences and was very kind. Specifically, my mom was a hospice patient and again, she was only on the first and fourth floors so I cannot speak as to other people's experiences, but for us, this was a great experience. This is, after all a nursing, there are staff shortages and delays. But it's much better than some of the other facilities I've seen and the staff genuinely care. read more

If I could leave ZERO stars I would. This place is despicable. If you love and care for your family members you will NOT send them here. My mother was hospitalized and came to this facility for treatment, but instead of helping her get better, they neglected her and she got much worse. On top of neglecting her health, she was infected with COVID at this facility. My mother had to be rehospitalized due to her infection coming back, which this facility did not catch. I had to plead with the nurse to send her to the emergency room because she did not want to do that. The hospital found her to be severely dehydrated and malnourished. How this is possible when she is at a facility where she is supposed to be cared for is beyond comprehension. On top of that, the hospital tested her for Covid when she arrived and she was positive, despite the facility telling me she wasn't. I went to pick up her belongings yesterday and more than half of her things were gone/missing. I was told to call this morning to talk to a social worker about her missing things and of course no one answered or called me back. This facility neglected my mother, neglected her family asking for help and answers, and couldn't even keep track of her personal belongings?!?! Honestly, I am not sure how they are even still in business. This place is horrible. read more

It was very bad place to work for this company. They dont pay good and your experience you have they had me housekeeper/floor tech for $10 hour then I had ahoe supervisor alway checking on our color that why I quit. read more

I was placed here to complete my clinicals, it was an amazing experience. Every person that taught me how to do a certain task was very precise and explained everything to the fullest! This place gives us a great way to be hands on while caring for those elder and those in need as well. read more

STAY AWAY! The the cnas at this place MENTALLY AND PHYSICALLY ABUSED MY POOR GRANDMOTHER. When she was taken out she was traumatized! She thought anyone who came near her was going to hit her. She left that places with bruises all over her body and it broke my heart to know that these people were so abusive, mentally and physically to a poor 80 year old frail woman. Do they not have mothers?! Will they never reach old age too?! Do not bother complaining to management, they will simply cover up for their staff. I don't know how this place is still open. Please BELIEVE your loved ones if they complain about this place. It's horrible. She was barely fed, lost a lot of weight. Always unable to speak to someone for over two hours at a time to know how she is doing. Would've been much more understandable if they had people skills to communicate with family but they are so RUDE! From Sherry the receptionist to Natasha the CNA to their social workers. PLEASE, PLEASE, PLEASE STAY WAY. read more

My dad spent his final week here before he passed away. Because of this short time that he stayed at Regency, I honestly cannot rate them better or worse from my own limited first-hand experience. At the same time, I cannot complain about them either or have anything negative to say about them. My dad was already in a deteriorating state when we brought him here and probably would not have lasted that much longer at home. Regency is on Milwaukee Ave. right on the edge of Niles & the Chicago border, literally across the street. It's a mainstay in the area for decades. During my dad's stay, full-fledged remodeling was underway,making each floor look more elegant and more home-like rather than institutional like many places of the sort. I met with Scott, the admissions director and he was both helpful and informative with helping me get my dad moved in on short notice. I met him to sign the paperwork and write a check for the first month's stay. As for as costs, Regency is not the most expensive nor is it the cheapest, but it is a good one. We went here first because of past experience, since my wife's grandmother spent the last 13 years of her life at Regency, reaching an age of 103. The staff I met were helpful as well. A cheerful Russian guy took care of my dad and even gave him a shave just days before he passed away. The guy able to speak Polish and some Ukrainian so I was able to talk to him about my dad's state of being. Yes, there is that "old folks home" smell on the floor my dad was staying at, but the floors were shiny and clean and the rooms looked orderly. Still, it was depressing to walk through a place and see frail-looking people sitting, unaware of their surroundings or engaging in mindless activities slumped in wheelchairs or babbling, realizing they once were mothers, fathers, grandparents, or skilled professionals of some sort, now at the end of their own life's journey here. The food looked good and the one day I was visiting, I even got a whiff of some really wonderful roast beef cooking for dinner. While I won't be planning to have dinner here, it certainly smelled appetizing. Regency also assured me they do full background checks on incoming residents to be sure not to have any criminally mentally ill patients that some less reputable homes have been accused of keeping in recent news. read more

Wonderful place to rehab for my mother in law. Everyone truly cared and the staff is good at what they do.

My wife WAS a patient there. Staff left her in her own crap for 3/5 hours. Staff indifferent. Had her taken to Lutheren General. Wouldn't recommend to any loved one. read more

The ambience of this place is very comfortable, clean, and welcoming. The staff and nurses are very helpful and caring. I recommend this place if you are looking for a friendly and comfortable place for your love ones. From my family, thank you for the passion and care that the staff and nurses had given to us. read more

I believe NO nursing home is good. But, this one takes the cake of horrible. My family member is currently on hospice and is significantly declining as the days and nights go by. I've been calling every night to get up dates and no answer. Now when I got through I asked to speak to a nurse and I inform her can you please take her vitals now that I have reached you since I have been calling since 1 am and there was no answer until you were paged. She puts me on hold and supposedly goes and does it. She comes back and tells me it's getting low 100/60 and cold to touch. I told her ok I'm going to inform my other family members. I tell my family members they go down there mind you it's 5:30am and she tells them NO she's fine her BP was 160. Wtf?! You just stated on the phone 100/60 vitals were slowly dropping and she's cold to touch. Get it the fuck together already. Then they couldn't answer all night again this is every night are you sleeping on the job or what?! Then, they are giving wrong medication and improperly dispensing it. So I wonder what the other patients are being given. Then it's like a problem to call and ask about our family member at 2:35am. That's sad. This place is either a front or something else. Just horrible. 2.(problem) they firmly believe in the HIPPA law supposedly why is the patient who is next to ours when the doctor came into check her screaming to the family on her diagnosis of having pneumonia and dying. The family passed their phone to her so she can speak to the family member on the phone. As she started to speak to her she came on our side of the room to speak to them yelling. I go look you cluck of a doctor your violating the HIPPA law by passing out info to other people. Take your screaming ignorant ass somewhere else to talk. The CNAs like to pass out info regarding the patients. 3. (Problem) I hear the way some of these employees talk to these helpless patients and its crazy. They are disrespected and treated as animals. This woman needed to use the restroom so bad and told her you need to wait. Seriously, the woman's on dialysis and to have her wait. 4. (Problem) we timed to see how long it'd take for them to realize my family members neighbor was to get checked after using the restroom. Mind you we told the Director of Nursing Erick when he popped his head in she used the restroom you can smell it. We timed from after that time 45mins still NO cleaning her. Till I seen a CNA and said Hey no ones came in to check her or change her she used number 2. 5.(problem) they claim to help feed the patients. Never seen it. 6.(huge problem) Saturday May 3rd they had an Ice Cream social for their residents and family. We received ours went to go sit at a table as were half way through I bite down on something hard. Sure enough it was something black and it was plastic wtf?! Are you serious mind you I was feeding some of the ice cream to my one year old. Smh just horrible. I brought it to their attention heard nothing back about it. Just continue serve of I've cream. All other CNAs are lazy but Alvin and Barbra she is thee best very polite calm and courteous and takes her time with each and every patient to the point where she even stays later. Don't let this remodeled facility fool. Do more research and please go else where. read more

Horrible place, the staff do not entertain the patients, recreational room is nothing but senior citizens either asleep or falling off their wheelchairs. This place definitely needs to close down. read more

My experience with Dr. Holman was not pleasant. He showed no care or concern for my mother. I found him to be very rude and unprofessional!

My mother moved here in July 2012 and will live here until the end of October. I am counting the days until we can remove her from their care. If you judge a nursing home on it's decorating, The Regency will get high marks. Having spent millions recently to sugar coat the appearance of the first floor, which of course, is the high point of your tour...they have excellent appeal. But when your loved one lives here, be careful. In the short time my Mother has been there...she has had the need for extensive dental work due to ulcers in her mouth because the staff was not removing or cleaning her dentures for the first month. Those were treated with FOUR visits to a dentist over a month's time at a cost to us of $840.00. She has lost 9 pounds (on a 125 lb frame, that is disturbing) because the food is so terrible. She has had TWO urinary tract infections because she is not kept clean, and as a result now is wearing diapers (which she wasn't months ago). As per her previous doctor's orders her bed was to be kept at a 45 degree angle at all times, and 9 times out of then when we'd arrive, it'd be flat (even though we have posted signs in her room to help educated nurses and CNA's not to lower her bed.) She has 3 lung diseases that we have managed for 5 years, and we have never had a problem before, but she just recovered from a serious pneumonia-related lung infection, which was only treated because we insisted the doctor look at her after days of coughing. And on one occasion, I saw two roaches in her room. We literally, just saw another as of this writing! All of the care we needed for her was something that was promised to us when we entrusted our mother into their facility. But getting them to do dental care, breathing treatments...etc. only came about as a result of two meetings with management and nursing staff, where we were made to feel like pains-in-the-you know what. The administrator rules by intimidation, and that does not work with my family. AND OUR MOTHER HAS BEEN PRIVATE PAY ALL THIS TIME to the tune of thousands per month...and after being there 2 months, her daily rate increased. Their tour-guides brag that no resident is left in their rooms, that they'll get them involved in activities, they'll go on outings...etc. But despite their promises, our Mother was in bed 95% of the time when we arrived no matter what time of the day. And the other times, she was put in a wheelchair to sit in the hallway. We have been able to have a family member with our mother everyday she lived there and kept a daily log of her care. We know that they did not deliver the many medical practices she needed, and told us was delivered. Many people on the staff are dedicated and hardworking, and we are not critical of the devoted people who truly do the best they can. The management seems to be the problem. I shutter to think what happens to their residents who cannot have an advocate that watches out for them. And while no nursing home is perfect...The Regency should work harder to follow through with their promises. Or change the tour. I have come to love many of the residents there and we will miss them when we move her in a few weeks...many of them are 'still there' and do not deserve to be overlooked, ignored and emotionally neglected. read more

My father suffered from a seizure in May of 2012. We were referred to Regency by our family physician. About 2 weeks ago, my father suffered a seizure and another stroke. We insisted that he return to Regency for his future rehabilitation. This place is great! From the nurses to the physical therapists to the speach therapists, they all show my father respect and you can tell they really care. The receptionists, the food servers, the social workers, the maintenance crew and management are all extremely pleasant to deal with. My father has a long road ahead of him, God willing, but it is more than comforting to know he is in the right place to get better. Keep up the great work Regency! read more

Magnolia D's comments are odd. My Mother- In Law in there and I have found the staff very helpful, very engaged and she is happy too. Let's face it they have a hard job to do and with a variety of different - needing patients. We have been very happy with the care and family has been please too - there are 10 siblings in this family and all have had nothing but good things to say. read more

We had many problems especially with administration due to her unprofessional work ethic. The monthly check is all that matters...or at least it seems. My uncle spent time at Regency and fortunately Natalie on the 4th floor cared for him. She was the most professional nurse they have on staff. They need to hire more nurses like her. Other than that this place is need a lot of improvements, starting at the top. read more

I would agree with the last comment. My uncle stayed here following his stroke and had great therapists who helped him out. We had a few issues (no one is perfect), but when we brought them to the attention of management, they were taken care of quickly and pleasantly to our satisfaction. We would recommend them for anyone looking for rehabilitation or a nursing home in a heartbeat! read more

What Lorraine D writes in her review makes no since at all....if my mother was treated poorly and I have private insurance then I wouldn't wasted anytime pulling my mother out of the care of the nursing home....and wouldn't it been simplified to just hiring a personal home aide staff to provide care for my mother....just my opinion since u put it out their how much money was spent.... read more