Unfortunately, this is not a good review, and it is not something I like to do. However, I feel…read morethis is necessary. We engaged John last November to do knock down ceilings and paint our entire house after he completed a very nice job on a flooring project the year before. This new project did not go well. We discussed and agreed to the project schedule and expectations. What transpired was a serious lack of transparency and management. We were taken advantage of including paying for work that was never done and were told it was, hurried work that required rework multiple times, schedule slippage by multiple weeks causing us to incur additional costs and rescheduling subsequent contractors. John discussed making things right, however we were well past the point of allowing for this to continue and paid for a different contractor to finish the remaining rework. I'm sorry to have to share this. Sharon G.

So far so good. Response times are great and being kept up to date with our flooring order has been…read moregreat. Price is negotiable and able to provide good selections based on your budget. More review coming after the floors are installed!

Who do I reach out to now... the independent contractor has ghosted me and has not returned my…read morecalls. They have taken down my reviews. I have been more than patient... I am just tired of the disruption to my families and my life. I am 100% unhappy with the quality of work and the unfinished result. It started with the installation of the wrong carpet... now it has taken them 5 times to come and fix issues with the wood floor they installed. They said they would install vent covers... they did only half. There are molding issues, chipped edges on end boards, unlevel flooring and no real attempt to make it right... even though they pleaded that that was their goal. This was a $20k error in judgement on my part ... please do not enter into agreements with this company. Satisfaction is not one of their goals.

A wide variety of selections to choose from! The in home consultation was super refined and we are…read morehappy with our finished project.

We went to many places before settling on Cathy and crew at Carpets Plus by Design. They were very…read moreknowledgeable and patient as they worked with two people who weren't exactly sure what they wanted. There was absolutely no sales pressure. We picked out gorgeous hickory wood and just had the entire first floor of our home done (plus a bit of tile in the sun porch) It is beautiful! The price was extremely reasonable and the work took exactly as much time as we were told. We waited a long time to do this and we are beyond happy with the result.

Very outgoing and willing to do what it takes to ensure your satisfaction. When we had our…read moremudrooms flooring installed by a 'professional', it did not go how we had planned. However the stations team at Carpets Plus by Design came to our rescue and redid the floor. It is absolutely stunning, and we couldn't be happier. Just recently, we purchased a carpet remnant for the guest bedroom, and had them bind it for us. It was completed quickly and we were able to put it in the room sooner than we anticipated. The color that they helped us pick out perfectly complemented the room. Thank you

These guys are great. Brad was very responsive when we requested a quote, the price was very…read morereasonable, and they did the project as scheduled. Steve was very professional and prompt, keeping us informed throughout the entire project. We love the finished floor.

I love that it's all natural. The crew was on time, courteous and left everything very clean.read more