They didn't show up but I think they had something messed up. No pictures or anything else. Just…read morethat.

Need to have a portion of our basement pad replaced and carpet stretched following a washing…read moremachine repairperson's mistake on our first floor (water poured into our basement). We've had the water mitigated by another company, have estimates of the damage, insurance is making it right again and we are starting to restore. Inquired whether Jensen's does this type of work. They do. I asked, "Could we get an estimate?" Their response: "Maybe you should go with another company, we are a month out". My response: "That's ok, everything is 6-8 weeks out". Their response: "Something about your request doesn't seem right and I feel uncomfortable with this situation." My response: "What could be uncomfortable, I am asking for a service, you said you do this type of work. Do you not want to do business?" Them: "I am uncomfortable with insurance being involved and you have an estimate already from another place, why don't you go with them." My response: "Insurance isn't an issue, they are paying to rehab what is needed, the first company who mitigated the water gave us an estimate on the repair but we are looking at our options, so we found you online." I say, "It seems you are suggesting there is something odd about our request. I ask again, "Do you not want our business?". Their response, "No." So rather than saying they don't want our business to begin with, they push us to seek another provider then say there is something that makes them feel uncomfortable about our request. That is just strange to suggest to a customer! Just say you don't want to do a job, one that I can only assume must've been assessed as a "smaller" job. Be upfront with the customer! Not a good interaction.

Joski Tile & Carpet: I'm a relatively new home owner, but my bathroom floors needed updating badly…read more(the floor was last done in 1997). The contractor (Luke) that worked on my floors was professional, friendly, respectful of my home, and explained things in a way that someone with little knowledge of the subject could understand. He was able to easily reseat the toilet and move my heavy laundry machines. The end result looks great and I couldn't be happier with it. Highly recommended

Just had my guest bathroom floor done with the Luxury Vinyl that looks like wood planks. Oh my…read moregosh! It's beautiful. My experience with the Joski team was great from beginning to end. The person helping me pick out my floor was very knowledgeable and helpful. The gentleman they sent to install were friendly, professional and willing to answer any questions I had as they went along. They made sure I was happy with everything before they left and they did a great cleanup.

Absolutely awful customer service!! I asked for my remnant from a 2 room installation and have…read morebeen told I didn't pay for them, I can't buy remnants, and that I have to have all new carpet laid. Really? After having my rooms emptied, they changed the installation date by over a week. Now 4 months later I need a small repair the size of a quarter but I have to have a new carpet laid? Did you notice they only allow positive reviews on their website? I've also asked for a manager twice now and received the same brain dead customer service rep. The salesman was nice on person, but when the installation was delayed, and now for this, he's been a real jerk via texts. Look elsewhere to be treated right and have the company actually provide customer service.

After having a horrible experience with Floors by Angi who could not give me an itemized bill and…read morecancelled my order, I called Empire. Karen was great. She was low key, no pressure, answered all my questions, gave me a lot of choices and walked me through the entire process. She was able to tell me exactly what I was paying for and found the best deal for me. I appreciated her patience and help. It was great working with her. Thank you Karen.

We are 100% satisfied with the privacy fencing just installed by Y&S Solutions, and we…read morewholeheartedly recommend them! We looked at 10 contractors, received estimates from 2, and chose Y&S due to their fair pricing and the care they took to understand exactly what we wanted. Communication was prompt and thorough and the job was scheduled to the exact date. All prep and materials were ready on time and the job started as planned. We watched the careful attention to detail to ensure the fence was completed where and how we wanted it. The workers were skilled and friendly, and the Project Manager inspired confidence. The job was completed ahead of schedule and every detail was perfect! This all may sound too good to be true...but that's exactly the experience we had. We will absolutely use them again. Honestly, we've worked with several good contractors over the years and Y&S is definitely among the best.

They do everything - and they do it well! Great communication throughout the process, great…read morecraftsmanship and follow through. I used them to install floors, and plan on hiring them to create a rec room in my basement.

Have purchased half a dozen carpets and always pleased…read more Their remnants are exceptional. The service helping make a selection was always great. Installation done without a hitch.

My experience with WRC was amazing. From the first experience in the showroom and Erin showing the…read moreoptions, to her expert input and options when I asked for her opinion! We only had to wait a few days then installation was top notch.  The installers did a great job as noticed by us the home owners and the Linoleum guy we hired after the carpet was installed. The installers were kind and patient as I asked (probably 1 million) questions and gave me confident answers with the reassurance of "we got this".  When there was a slight mis-communication issue between the measurer/order/installer the hiccup was taken care of immediately and we didn't even miss a beat! We are so happy with WRC and their staff and service!

Lack of compassion. A sales person from this company showed up at my grandpas house during a fire…read moreand proceeded to hand a business card to my brother after my grandpa was having cpr done on him and then loaded in an ambulance. Not sure what type of people you have working at your company, but you tried to get a sale when someone tragically died. It is actually disgusting that a person can sit and watch someone get cpr and proceed to try and push through with a sale. I would hope you reconsider how you get your sales because showing up at the fires when people are experiencing a tragedy is an awful and heartless way to do it.

JG Restoration out of Appleton was supposed to do inventory of our house items, price them, and…read moresend us their findings after we had a horrible house fire. Instead they only did inventory and stated that they don't remember stating doing the other work. After setting up an appointment to discuss what happened and how to move forward no progress was made and it was decided not to move forward with them. Would not contract them to do ANY work again.