Have purchased half a dozen carpets and always pleased. Their remnants are exceptional. The service helping make a selection was always great. Installation done without a hitch. read more

My experience with WRC was amazing. From the first experience in the showroom and Erin showing the options, to her expert input and options when I asked for her opinion! We only had to wait a few days then installation was top notch.  The installers did a great job as noticed by us the home owners and the Linoleum guy we hired after the carpet was installed. The installers were kind and patient as I asked (probably 1 million) questions and gave me confident answers with the reassurance of "we got this".  When there was a slight mis-communication issue between the measurer/order/installer the hiccup was taken care of immediately and we didn't even miss a beat! We are so happy with WRC and their staff and service! read more

I had a woven rug that needed to be cut and bound so they referred me to NOTO'S RUG BINDING. NOTO'S said they would have to see the rug before they could tell me if they could do the job. After loading up the large rug and bring to show him, he said he could try but no guarantees. Fine, so I simply tried asking him several questions regarding what were the issues and ways to mitigate them if we did have it done but he cut me off several times and literally said he didn't care about my issues and wouldn't answer my questions. The rudest, businessman I've ever run into and now see why he gets his work from other businesses and not individual customers, because he would not last. DON'T use him. read more

Extremely disappointed in this establishment. My wife and I went to West River Carpets in spring/summer of 2020 to have a quote on carpeting (2) bedrooms. We chose some carpet and someone was supposed to come out to our home to measure the rooms for accurate quote, this was R/S (2) times but he finally made it out and did the measurements. At the time, the measurement tech would not disclose the measurements stating he has to go through the drawing and an email drawing with these measurements with quote would be emailed to us. Fast forward to January 2021, we still have not rec'd our quote or measurements. I called on January 12th of 2021 and spoke with Dean and he stated he was going to email me the quote, which he did. The quote itself had only random numbers, no measurements, square footage etc, just a price and the number of line items. I asked Dean no less than 4 times for the measurements of the rooms so I can align with what we are being quoted for. His response was he could NOT share that information with me due to liability as its only available to their sales staff. I actually have a very good understanding on how carpet fits and is installed (I am no expert) and the quote provided yielded questions. Dean also sent me a novel on how carpet seams work and gave me a very vague square footage figure. After several back and forth communications and nicely asking for the measurements to our house, Dean has decided to stop responding as he refused to provide basic measurements to our home when asked multiple times.. Asking for measurements to our own house has ZERO liability risks because its our own house and the fact that we were refused this information to confirm a quote is unfortunate and flat out odd, insulting, and pretty shady in our eyes. We have decided to take our business elsewhere. My suggestion would be to obtain the measurements with any quote received from this business. read more

Just Right! Fourteen years after having West River Carpets install beautiful, thick, well-padded carpet in the main area of our home, we went to them again for bedroom carpet. We again trolled the remnant room a few weeks ago, and Jerry helped us select quality carpeting for each room at a fraction of the regular price. On the appointed installation date, last Thursday, Moses and Ricardo came when they were supposed to, laid all three rooms of carpet beautifully, and vacuumed up before they left. I really appreciate doing business with people who operate as promised. The price was as quoted, the date and time were as scheduled, and the quality of the carpet and the workmanship was even better than expected. Thanks, everyone at West River Carpet! read more