The service department was really good, and did not have to wait very long. Also the parts…read moredepartment was good with the touch up paint that I needed.

Purchased a vehicle from. Once all the paperwork was done all of a sudden they couldn't find the…read moresecond key for the vehicle. They said they would find it and mail it to us or send us a new one. We were driving the vehicle to California and needed to get started. Well we haven't received a key and they don't return calls.

ZERO STARS! Sold us a vehicle and knew about previous issues and after we asked for diagnostics…read morebefore purchasing they proceeded to say there was no issues. After contacting them about the issue they pretty much said "not their problem" PLEASE do not purchase anything from this place. Awful people.

Disappointed. I get my Ford Management Vehicle through this dealer. They had a personnel change…read moreand did not select someone to replace and no continuity was present. I called in advance of delivery and requested 12 month license registration, but only got 6 months and they indicated they would correct--THIS DID NOT HAPPEN! I called do many times also well to get the car. It was a dealership for 3 weeks without notice. I had to call the dealer (an automated system that no one answers and always required to leave a message--returns are rare). This is a very poor way to treat a Ford person who gave their life's career to the company. They seem to struggle in an environment of chaos. I tried to talk early on to the manager but that seemed to be rejected. Bottomline, they do not understand the benefit of managing these types of vehicles--the knock off effect--we direct business to these dealers through XYZ purchases and service needs. The short sightedness for what creates immediate benefit needs review. The owner should consider looking at the total business effect of this lack of interest. The TV commercials are not reality. Regards, Gordon

My entire family brings their cars to Jeff's and has been doing so for years. great service,…read moreefficient and honest, my oil change and tire rotation took less than an hour. So happy to have the work done thanks again.

I've had vehickes worked on at this shop for years, but this last week had his tech Jeff lie…read morestraight up to me about issues with my truck. I grew up around cars and have been a service writer and a paint and body tech in a restoration shop, as well as a parts manager at body shops. I was told he saw a chewed wiring harness - under the intake. He didn't remove the intake to see it. Probably never opened the hood. He also told me the VSC light flashing, the traction control light on, the code for a knock sensor, wheel sensor and engine management are codes that Toyota "sends" so you'll come into the dealership. I know Jeff professes Christianity, but allowing this shows me once again that Christian belief isn't worth the paper the Bible is printed on. I won't go back.

In 2019 I was looking to replace my 2005 Scion XB. It had already had 250,000K and wanted a…read morereplacement Scion XB. I had found a 2006 Scion XB. I was not in the market of financing my vehicle. Very low miles less than 50,000 K. The price was too high for the actual market value of the vehicle. Kevin was the salesperson who assisted me. The sales manager Ryan Panella got involved and we were able to meet halfway as far as the price. The end result I was pleased with the price. It is a challenge to negotiate when it comes to purchase a vehicle at a dealership. Sometimes you have to set ground to get the right price based on the current market value of the vehicle or simply walk away. Of course they don't want to lose your business. So I thank the team of Port Charlotte Honda for their service and getting me into driving away with my 2006 Scion XB Greatly appreciated.

I purchased a 2022 Honda CR-V from Norm Reeves Honda Superstore Port Charlotte. Based on my…read moreexperience, I cannot recommend this dealership. The vehicle price was represented to me as $28,000, and I was verbally promised a $6.000 discount. I initially declined optional add-on products, but later discovered that multiple optional products and charges were included in the paperwork, including warranty/service contract, tire coverage, maintenance, key coverage, Repel, dent protection, dealer prep fee, and other charges. These items significantly increased the cash price and the amount financed. English is not my first language, and I believe the charges and documents were not properly explained to me before signing. In April 2026, I returned to the dealership and signed cancellation/refund paperwork for several optional products. I was told the refund would be sent to my lienholder, Suncoast Credit Union, within about six weeks. Almost three months later, my loan balance has not changed. I attempted to resolve the matter directly with management, but no acceptable written resolution was provided. Customers should carefully review every document, every add-on, every fee, and the final amount financed before signing anything at this dealership.

We found this beautiful car online and made the trip up from Naples. Noah, our salesman, was…read moreresponsive, informative, efficient and super knowledgeable. He had everything set to go when we got there and thankfully it was exactly what we were hoping for! The finance manager Mike was also great to work with and didn't at all try to push anything extra or waste our time. They both made the process as easy as I imagine buying a car could be! We are so happy with our purchase and are looking forward to purchasing more vehicles here in the future.

I had been a customer of Norm Reeves Volkswagen in Port Charlotte for approximately two years after…read moremoving to Florida. During that time, I regularly serviced my leased Volkswagen ID.4 there, which gave me confidence that they valued my business and would be interested in helping me when it came time to purchase another Volkswagen. When I decided to explore buying out my lease, I visited the dealership because there were approximately $3,500 in Volkswagen lease buyout incentives available. Instead of discussing my options, the salesperson, Brandon, told me that the dealership does not process lease buyouts because they are not profitable. I was simply directed to other Volkswagen dealerships, including Volkswagen of Fort Myers and Volkswagen of Sarasota. What disappointed me most was not just the refusal to assist with the buyout, but the complete lack of effort to retain a customer. At no point was I offered the opportunity to speak with a sales manager or finance manager to explore possible solutions. Financing a lease buyout would still generate business for the dealership, yet there seemed to be no interest in even having that conversation. To make matters worse, nobody took the time to understand my situation. The dealership where I originally leased my vehicle is in Colorado, and I now live in Florida. Rather than listening and trying to help, I was simply turned away. Fortunately, I contacted Lakeland Volkswagen, and the experience was completely different. They listened, offered helpful advice, and ultimately worked with me to ground my lease and purchase a brand-new 2025 Volkswagen ID.4 Pro AWD in Pure Gray--the exact same vehicle Norm Reeves had sitting on its lot. Their selling price was approximately $9,000 lower, their electronic filing fee was $49 less, and they treated me like they genuinely wanted to earn my business. The contrast between the two dealerships could not have been greater. One dismissed me because my transaction apparently wasn't worth their time, while the other earned a loyal customer by listening, offering solutions, and providing a significantly better deal. If you're considering purchasing a Volkswagen, I strongly encourage you to compare dealerships before making a decision. My experience with Norm Reeves Volkswagen left me feeling that customer loyalty and long-term relationships were not priorities. Based on my experience, I cannot recommend them.

They have a lot of cars, salespeople are on you fairly quickly but that is ok cause it's their job…read more Prices for vehicles are not bad, I think they are competitive with other dealerships. My HUGE issue was their stupid dealership fees, it was crazy. We were there for just over 4 hours. Made the deal, we were putting $7,000 down and financing the balance. Then we're go over to the finance guy, he was friendly enough. THEN, came all the extra charges, totaling $3,145! Normal stuff for tags, even those were higher than other dealerships. The vehicle we wanted was used but only 2 years old. They added a charge for a clear coat to protect the paint, I think that was $495. I told them I didn't want that, he said they do it to every car that comes into the lot. Delivery fee $295, dealership fee, delivery fee, on and on. So, being the person so am, I thought that was excessive, it basically ate up half of the down payment! So I backed out, there was just no way I was paying that. Luckily, we went to another dealership and only paid $419 for everything. Be careful and ask what their fees are BEFORE buying, they are not up front about it until you start signing papers. That's when I saw it.

First off, no one was unpleasant to deal with. People were genuinely accommodating and at the end…read moreof the day I have a pretty nice car. But it was a journey to get here. I purchased a 2020 Kia Niro EV and ran into serious issues from the start. Before I even get to the mechanical problems, buyers should know: this vehicle was marketed as "certified," but what I received was the Kia CPO Lite program -- not standard Kia CPO. The difference is significant. Standard Kia CPO includes 12 months/12,000 miles bumper-to-bumper plus the remainder of the factory powertrain warranty. CPO Lite is powertrain-only, 6 months/6,000 miles, administered by a third-party company (Fidelity Warranty Services). I only learned the full distinction after closing. Ask specifically which program applies before you sign anything. Two miles off the lot, the Check EV system light came on, a steering wheel button fell off (it had been cheaply glued on), and the car wouldn't charge past 70%. When I asked to unwind the sale within what I believed was a 48-hour window, they declined -- explaining that clause existed to protect them from buyer fraud, not to protect me. To their credit, they did work to fix the issues under warranty -- first misdiagnosing a wiring harness, then ultimately replacing the battery. That process took about a month total, including two separate two-week waits for parts (one battery arrived damaged in freight). During that time, a dealership employee backed into my car in their lot, which they did repair at a body shop. The steering wheel control was a separate ordeal. They promised it would be fixed, but when I picked up the car for what I thought was the final time it was still not fixed. I followed up after about three days and they said "it would be a while" Then the next day I got a repair appointment via email in which the repair was listed as a "house deal". But when I finally came in for the final repair, they attempted to charge me $501 with no prior pricing discussion. After refusing and escalating to a manager -- who actually argued that waiving the charge would cost the dealership money. I said I had serious concerns about how the car was certified and she told me that process "hundreds" of vehicles a month and they look for the "big issues" not the small ones. That is despite missing a pretty big issue of a faulty EV battery. They ultimately did it for free, but it took a real fight. Every resolution required me to push. If you buy here, get everything in writing, confirm exactly which CPO program applies, do your own inspection, and follow up relentlessly.

I stopped by Harbor Nissan without an appointment for an oil change and to have air put in my…read moretires. As I pulled in, one of the two service advisors who were outside immediately stopped his conversation, greeted me, and asked how he could help. I explained why I was there and he said, "Pull right into the bay -- we'll take care of it today." So accommodating! Inside, I was greeted by Jacob, who quickly got the paperwork started and personally walked me to the waiting area. He explained all the amenities available while I waited and made sure I was comfortable. During the process, Jacob came out to give me an update, and later reviewed everything they had completed along with items they recommended now or in the near future. He asked if I wanted anything additional taken care of, but there was no pressure at all. When my car was ready, he came back to get me and handled checkout promptly. Wow -- such great customer service from start to finish! Friendly, professional, and efficient. I truly appreciated the experience.

If I could give this dealership negative stars, I would give them -5. Stay far away from this…read moredealership. The sales and service departments are both awful. Our sales associate, Simon Erben, was dishonest from the beginning. Then we met with the sales manager, Alex Bowerman, who convinced us to sign up for multiple expensive add-ons for the vehicle. Only 2-3 weeks after purchasing the truck, it started having transmission problems. When we brought it to the service department, they said they couldn't do anything with the tires because the truck was "too big for the lift." We also asked them to inspect the transmission, but the service manager, Jimmer, was rude and said they couldn't even look at it for the same reason -- even though we had previously been told they would inspect it and "make things right." That turned out to be completely false. We basically traded our vehicle for a POS. I even spoke with Simon again about the issues, and he said someone would come out to talk with us. We waited over 30 minutes and nobody ever came. This has been the worst experience I've ever had with a dealership. I strongly recommend people buy elsewhere. I would choose Jarrett Ford over Harbor Nissan any day after this experience. Terrible sales staff, terrible service department, and zero accountability