I just picked up my brand new Mazda CX 30 and I love it! It is the second car that I have purchased…read morefrom Mazda of Port Charlotte and the second wonderful sales experience I had working with Rich Walsh. My advice is if you are looking for a new Mazda run! Don't walk to Mazda of Port Charlotte, and ask for Rich Walsh. You better run fast because Rich is very busy because he is the best. The entire staff was helpful, friendly and seemed just as excited as I was about my new car purchase. Thanks again Mazda of Port Charlotte and Rich Walsh. Roxanne Pareti, Rotonda West

If negative stars were an option, I'd rate negative 5. Not…read moreonly is the condition equally higher than market condition, the fact the employee stated so is an example of covering there backside . As stated, they offered more than $7k, and had sold a similar year model for $12k. I was offered $5k in person at another local dealer after inspection. So, if they were truthful at Port Charlotte Mazda, they want to rip off people on out right buying cars or most likelt trade ins as well. THEIR LIE ON THE REPLY FURTHER HIGH LIGHTS MY COMMENT THAT I WOULD NEVER RECOMMEND DOING BUSINESS WITH THEIR UNSCRUPULOUS SALES DEPARTMENT!

I highly recommend Simon & David. It's not common for a used car dealer to get such great reviews,…read morebut Simon & David are the best in Port Charlotte. Very professional and knowledgeable. All their cars are clean with mostly low mileage. I would not hesitate to go back again when I need another vehicle. Check them out and you will be glad you did.

From the owner: Family owned and operated. We sell Beautiful Used Cars, Best…read morePrice in Town guaranteed. $500 down. Why pay more?

Joe Sandin was extremely helpful in helping my wife and I with our car purchase yesterday. His…read moremanager, Matt, really listened to our needs and worked out a great deal. The Finance Team did the same, and we are completely satisfied with our purchase. There was no hard sell of anything, and they all wanted to make sure we were happy with our purchase. I highly recommend their dealership for purchasing and new or used car.

Purchased a vehicle from. Once all the paperwork was done all of a sudden they couldn't find the…read moresecond key for the vehicle. They said they would find it and mail it to us or send us a new one. We were driving the vehicle to California and needed to get started. Well we haven't received a key and they don't return calls.

Arthur was super kind and nothing but helpful with my experience there. Would refer him to anyone,…read morehe's great!!

Brought my 2014 Ford Escape in for some AC work. Turns out my Schrader valves were leaking and it…read moreneeded recharged. Roughly $750 later I get the car back. Apparently I'm paying for shop supplies, in addition to parts and labor, and because I used a credit card an additional 3%. Shop supplies? When did we start paying for the individual tools that they're using to fix our cars? This is almost $100 more than what they told me it could possibly be. And this is with a "$50 discount". I don't trust them. And I'm hopeful that the mechanics did a good job. We'll find out.

My entire family brings their cars to Jeff's and has been doing so for years. great service,…read moreefficient and honest, my oil change and tire rotation took less than an hour. So happy to have the work done thanks again.

I've had vehickes worked on at this shop for years, but this last week had his tech Jeff lie…read morestraight up to me about issues with my truck. I grew up around cars and have been a service writer and a paint and body tech in a restoration shop, as well as a parts manager at body shops. I was told he saw a chewed wiring harness - under the intake. He didn't remove the intake to see it. Probably never opened the hood. He also told me the VSC light flashing, the traction control light on, the code for a knock sensor, wheel sensor and engine management are codes that Toyota "sends" so you'll come into the dealership. I know Jeff professes Christianity, but allowing this shows me once again that Christian belief isn't worth the paper the Bible is printed on. I won't go back.

The first visit we were looking just to take a Passport for a spin to see how it drove, October,…read moreNovember sometime, they grabbed the keys let us test one, told us the price, but we were still shopping so we said we would be back. That time it went great. We stopped in again just before the end of the year to work a deal and get serious on a Honda passport they had inventory. I won't get into all the details but we had to leave the first time over a difference of 2k, and on the second time we were off by about 800 after we came up and they wouldn't do it so we walked. They compacted me multiple times after through text and calls, but I never responded because we were done with Honda. I gave them 2 chances and they still think they have gold. Needless to say we went to Gettel Toyota and had a much better experience and purchased a 2026 4Runner Platnium. Very happy now.

I purchased a 2022 Honda CR-V from Norm Reeves Honda Superstore Port Charlotte. Based on my…read moreexperience, I cannot recommend this dealership. The vehicle price was represented to me as $28,000, and I was verbally promised a $6.000 discount. I initially declined optional add-on products, but later discovered that multiple optional products and charges were included in the paperwork, including warranty/service contract, tire coverage, maintenance, key coverage, Repel, dent protection, dealer prep fee, and other charges. These items significantly increased the cash price and the amount financed. English is not my first language, and I believe the charges and documents were not properly explained to me before signing. In April 2026, I returned to the dealership and signed cancellation/refund paperwork for several optional products. I was told the refund would be sent to my lienholder, Suncoast Credit Union, within about six weeks. Almost three months later, my loan balance has not changed. I attempted to resolve the matter directly with management, but no acceptable written resolution was provided. Customers should carefully review every document, every add-on, every fee, and the final amount financed before signing anything at this dealership.

I had been a customer of Norm Reeves Volkswagen in Port Charlotte for approximately two years after…read moremoving to Florida. During that time, I regularly serviced my leased Volkswagen ID.4 there, which gave me confidence that they valued my business and would be interested in helping me when it came time to purchase another Volkswagen. When I decided to explore buying out my lease, I visited the dealership because there were approximately $3,500 in Volkswagen lease buyout incentives available. Instead of discussing my options, the salesperson, Brandon, told me that the dealership does not process lease buyouts because they are not profitable. I was simply directed to other Volkswagen dealerships, including Volkswagen of Fort Myers and Volkswagen of Sarasota. What disappointed me most was not just the refusal to assist with the buyout, but the complete lack of effort to retain a customer. At no point was I offered the opportunity to speak with a sales manager or finance manager to explore possible solutions. Financing a lease buyout would still generate business for the dealership, yet there seemed to be no interest in even having that conversation. To make matters worse, nobody took the time to understand my situation. The dealership where I originally leased my vehicle is in Colorado, and I now live in Florida. Rather than listening and trying to help, I was simply turned away. Fortunately, I contacted Lakeland Volkswagen, and the experience was completely different. They listened, offered helpful advice, and ultimately worked with me to ground my lease and purchase a brand-new 2025 Volkswagen ID.4 Pro AWD in Pure Gray--the exact same vehicle Norm Reeves had sitting on its lot. Their selling price was approximately $9,000 lower, their electronic filing fee was $49 less, and they treated me like they genuinely wanted to earn my business. The contrast between the two dealerships could not have been greater. One dismissed me because my transaction apparently wasn't worth their time, while the other earned a loyal customer by listening, offering solutions, and providing a significantly better deal. If you're considering purchasing a Volkswagen, I strongly encourage you to compare dealerships before making a decision. My experience with Norm Reeves Volkswagen left me feeling that customer loyalty and long-term relationships were not priorities. Based on my experience, I cannot recommend them.

Was told repair was covered ( no cost) as the claim was opened up under warranty. Received a call…read morethat we are not honoring the original claim and going to cost $2000. So we paid. Only to have the car come back with one deep scratch and multi little ones on the INSIDE as the repair called for dash removal, parts GM said my wife must have dug her wedding ring in the glass ( 1. Marks are not close enough for that to happen. 2. She's right hadded.) Then the parts GM was rude and unprofessional. We have bought 2 car there and will now shop elsewhere, just because of the service GM.

They have a lot of cars, salespeople are on you fairly quickly but that is ok cause it's their job…read more Prices for vehicles are not bad, I think they are competitive with other dealerships. My HUGE issue was their stupid dealership fees, it was crazy. We were there for just over 4 hours. Made the deal, we were putting $7,000 down and financing the balance. Then we're go over to the finance guy, he was friendly enough. THEN, came all the extra charges, totaling $3,145! Normal stuff for tags, even those were higher than other dealerships. The vehicle we wanted was used but only 2 years old. They added a charge for a clear coat to protect the paint, I think that was $495. I told them I didn't want that, he said they do it to every car that comes into the lot. Delivery fee $295, dealership fee, delivery fee, on and on. So, being the person so am, I thought that was excessive, it basically ate up half of the down payment! So I backed out, there was just no way I was paying that. Luckily, we went to another dealership and only paid $419 for everything. Be careful and ask what their fees are BEFORE buying, they are not up front about it until you start signing papers. That's when I saw it.

First off, no one was unpleasant to deal with. People were genuinely accommodating and at the end…read moreof the day I have a pretty nice car. But it was a journey to get here. I purchased a 2020 Kia Niro EV and ran into serious issues from the start. Before I even get to the mechanical problems, buyers should know: this vehicle was marketed as "certified," but what I received was the Kia CPO Lite program -- not standard Kia CPO. The difference is significant. Standard Kia CPO includes 12 months/12,000 miles bumper-to-bumper plus the remainder of the factory powertrain warranty. CPO Lite is powertrain-only, 6 months/6,000 miles, administered by a third-party company (Fidelity Warranty Services). I only learned the full distinction after closing. Ask specifically which program applies before you sign anything. Two miles off the lot, the Check EV system light came on, a steering wheel button fell off (it had been cheaply glued on), and the car wouldn't charge past 70%. When I asked to unwind the sale within what I believed was a 48-hour window, they declined -- explaining that clause existed to protect them from buyer fraud, not to protect me. To their credit, they did work to fix the issues under warranty -- first misdiagnosing a wiring harness, then ultimately replacing the battery. That process took about a month total, including two separate two-week waits for parts (one battery arrived damaged in freight). During that time, a dealership employee backed into my car in their lot, which they did repair at a body shop. The steering wheel control was a separate ordeal. They promised it would be fixed, but when I picked up the car for what I thought was the final time it was still not fixed. I followed up after about three days and they said "it would be a while" Then the next day I got a repair appointment via email in which the repair was listed as a "house deal". But when I finally came in for the final repair, they attempted to charge me $501 with no prior pricing discussion. After refusing and escalating to a manager -- who actually argued that waiving the charge would cost the dealership money. I said I had serious concerns about how the car was certified and she told me that process "hundreds" of vehicles a month and they look for the "big issues" not the small ones. That is despite missing a pretty big issue of a faulty EV battery. They ultimately did it for free, but it took a real fight. Every resolution required me to push. If you buy here, get everything in writing, confirm exactly which CPO program applies, do your own inspection, and follow up relentlessly.

I stopped by Harbor Nissan without an appointment for an oil change and to have air put in my…read moretires. As I pulled in, one of the two service advisors who were outside immediately stopped his conversation, greeted me, and asked how he could help. I explained why I was there and he said, "Pull right into the bay -- we'll take care of it today." So accommodating! Inside, I was greeted by Jacob, who quickly got the paperwork started and personally walked me to the waiting area. He explained all the amenities available while I waited and made sure I was comfortable. During the process, Jacob came out to give me an update, and later reviewed everything they had completed along with items they recommended now or in the near future. He asked if I wanted anything additional taken care of, but there was no pressure at all. When my car was ready, he came back to get me and handled checkout promptly. Wow -- such great customer service from start to finish! Friendly, professional, and efficient. I truly appreciated the experience.

Stay away from this dealer it's a waste of time!!!! I came…read morein because I did an online buying quote to sell my car and they send it out to local dealers. So I kept getting calls from different dealers I told them I don't have time to waste that I had offers from Carmax, carvana, algo ect all from 36k to 39k. I spoke to Nakita multiple times tell her how valuable my time is and if the price doesn't work for you that's ok I understand just don't waste my time. She said that the offers online come in low and I said are you sure you can get close or in the neighborhood told my number. She said yes but need to see the car. I had my 79 year old dad take it for me and of course they wasted our time. Came back with $32,000 and the person that looked at the car and took the pictures just started and said it's nice. We can't see anything wrong with it, but that's what they're offer is at least when I spoke to some other dealers told him where I needed to be they respectfully said they couldn't. I should just go to Carmax and I respect them for value in peoples time. Not this place it's always been a time wasting place. My dad tried to buy a truck from here a long time ago and they show one price and sticky with another. That's much higher. So my advice is not to do business with this dealer unless you have a lot of free time on your hands.

Jacob was outstanding. He was my salesman. He went out of his way to help me. I think everybody…read moredid. I definitely would return to buy another car when your sales person comes out every time you come back that sure makes a difference that shows you that they care.

This was my third vehicle purchase from this dealership. My first two experiences weren't perfect,…read morebut they were what I would consider typical dealership/sales experiences. Unfortunately, this third purchase left me very disappointed. I purchased what was sold to me as a new vehicle with over 2,000 miles already on it. I was assured it was still considered new, but after getting it home, I found children's toys, old pens, crushed pretzels in the console, and even footprints on the dash. Clearly, the vehicle had been used to some extent and had not been properly detailed as I was told. Considering it already had over 2,000 miles, I also feel the mileage should have been better reflected in the value of the vehicle. I'll take some responsibility for trusting what I was told instead of carefully reviewing every line of the paperwork. However, the financing situation was especially disappointing. I was told my loan would be going through the lender I wanted to use. What I wasn't told was that the lender had closed at noon, and instead of asking whether I wanted to wait or come back, the dealership took it upon themselves to finance the vehicle through another company at 7.3% interest. I later refinanced through the lender I originally wanted and received a 6.0% rate, which also lowered my monthly payment by about $20. That showed me there was a better financing option available. I would have appreciated being given the choice to wait or return when my preferred lender was open rather than having that decision made for me. I also returned regarding a recall verification and an issue with the second key they provided, which turned out to be the wrong key. They eventually provided the correct one, and the lady at the front desk was very nice and tried to help. Unfortunately, the overall experience made me feel more like a nuisance than a returning customer who had just purchased a vehicle from them. I later considered giving their service department a chance for a leveling kit, but the pricing I received was extremely high, even understanding shop labor rates and how service departments operate. After three purchases, I've decided I won't purchase another vehicle here. I'm not saying everything about the dealership is bad, but my overall impression is that making the sale and the bottom line come before taking care of the customer. As a three-time returning customer, I expected better.