I stopped by Harbor Nissan without an appointment for an oil change and to have air put in my tires. As I pulled in, one of the two service advisors who were outside immediately stopped his conversation, greeted me, and asked how he could help. I explained why I was there and he said, "Pull right into the bay -- we'll take care of it today." So accommodating! Inside, I was greeted by Jacob, who quickly got the paperwork started and personally walked me to the waiting area. He explained all the amenities available while I waited and made sure I was comfortable. During the process, Jacob came out to give me an update, and later reviewed everything they had completed along with items they recommended now or in the near future. He asked if I wanted anything additional taken care of, but there was no pressure at all. When my car was ready, he came back to get me and handled checkout promptly. Wow -- such great customer service from start to finish! Friendly, professional, and efficient. I truly appreciated the experience. read more

Stay away from this dealer it's a waste of time!!!! I came in because I did an online buying quote to sell my car and they send it out to local dealers. So I kept getting calls from different dealers I told them I don't have time to waste that I had offers from Carmax, carvana, algo ect all from 36k to 39k. I spoke to Nakita multiple times tell her how valuable my time is and if the price doesn't work for you that's ok I understand just don't waste my time. She said that the offers online come in low and I said are you sure you can get close or in the neighborhood told my number. She said yes but need to see the car. I had my 79 year old dad take it for me and of course they wasted our time. Came back with $32,000 and the person that looked at the car and took the pictures just started and said it's nice. We can't see anything wrong with it, but that's what they're offer is at least when I spoke to some other dealers told him where I needed to be they respectfully said they couldn't. I should just go to Carmax and I respect them for value in peoples time. Not this place it's always been a time wasting place. My dad tried to buy a truck from here a long time ago and they show one price and sticky with another. That's much higher. So my advice is not to do business with this dealer unless you have a lot of free time on your hands. read more

Harbor Nissan - Car Dealers Near Me - Port Charlotte, Florida

If I could give this dealership negative stars, I would give them -5. Stay far away from this dealership. The sales and service departments are both awful. Our sales associate, Simon Erben, was dishonest from the beginning. Then we met with the sales manager, Alex Bowerman, who convinced us to sign up for multiple expensive add-ons for the vehicle. Only 2-3 weeks after purchasing the truck, it started having transmission problems. When we brought it to the service department, they said they couldn't do anything with the tires because the truck was "too big for the lift." We also asked them to inspect the transmission, but the service manager, Jimmer, was rude and said they couldn't even look at it for the same reason -- even though we had previously been told they would inspect it and "make things right." That turned out to be completely false. We basically traded our vehicle for a POS. I even spoke with Simon again about the issues, and he said someone would come out to talk with us. We waited over 30 minutes and nobody ever came. This has been the worst experience I've ever had with a dealership. I strongly recommend people buy elsewhere. I would choose Jarrett Ford over Harbor Nissan any day after this experience. Terrible sales staff, terrible service department, and zero accountability read more

We bought our beautiful Nissan rogue Platinum there the salesman Brian was exemplary he was terrific and the loan officer Mike was a terrific guy we had nothing but a great experience there would definitely do business with Harbor Nissan again read more

I have a 2017 Nissan Altima with over 165,000 so I thought I'd take it to Nissan for an oil change. I was really hoping that during the 369 inspection/ recommendations, they would be able to tell me what the squeaking was that my car made. Unfortunately for a thorough Inspection, it would be more but that was expected. I declined the inspection and just paid for the synthetic oil. The cost of the oil change is the only reason I did not give them 5 stars. That's not their fault. I've just had cheaper oil changes at Take 5. Staff were nice and oil change was completed in a few HOURS. So I dropped the vehicle off to them. They sent a text when completed which I liked and even followed up a day or two afterwards in case I had any other questions. I was recommended a few maintenance items for my vehicle. This concludes my experience read more

I purchased my and everybody was just fine but when I had questions after the purchase, I have about four or five messages salesman. Eric and I have got absolutely no return calls. I've left messages on the cell phone number you gave me I called the dealership and left messages on his voicemail. No response I would not buy another car from here. read more

Do not walk.....run from this place.....you have been warned! Never get a callback,have to chase them for answers! read more

I just purchased a new Pathfinder. Great experience. Travis was helpful, not at all pushy. Everyone was friendly and they did a great job. I was in and out in an hour. read more

Tried getting a car from them and was greeted by the rudest most unfriendly, unhappy "sales" person, Raven made me want to get a different car altogether. Is she even trying? Time to make those tough existential questions. It was Monday after super bowl so I didn't expect their brightest but a little push would have my money. read more

They got me in a car which is great. But was supposed to come with key fob as it said online. Which Apparently it doesn't. They want me to pay out of pocket for it after I mentioned the ad. Also says it has approach warnings which it doesn't. Also my first sales men was very rude. Don't recommend sam due to being sexist while testing driving a car and then was very rude while texting me not answering questions and seemed like I was inconveniencing him because I wanted to look at a car. Wouldn't shop here again but I got a car. read more

Harbor Nissan - The car ad - Car Dealers Near Me - Port Charlotte, Florida

These guys are pretty horrible overall. First the sales experience was bad. What was supposed to be a short 30 minute process since we were paying cash took nearly 2 hours as they couldn't get anything right. Then they sold us a vehicle that has issues with the power steering - which initially was ok since they were up front about it. We set up an appointment to get it taken care of and they said they had the parts getting delivered Friday and they could knock it out Monday AM. Of course that was a lie. They did not have the part and they were slow on the work (not within the appt time) did not communicate at all (we had to hunt them down) and then they exceeded the estimate by nearly $200. Overall just about as creepy a service and used car sales place as you could get. But they weren't done and while they had the vehicle for a full day for a 2 hour repair they didn't look at anything else. Less that a week Later there was still a fluid leak and now they have miraculously found an oil leak that is estimated to be $900 but with their history we expect they will come in at over $1k. We again had to bombard them with inquiries to find out what was going on. Had a 0830 appt and no return call until the following day - and it wasn't a return call it was a classless text asking for money to do work. Had to follow up to make a call. I should note we had an appointment each time & they did not keep the time or even have the courtesy to update us. They also said the parts for this repair are "local" but it may be a few days to get this done. These guys are the worst type of dealer service and used car salesmen. Total classless operation that should not be trusted. Do not trust a word out of their mouths and absolutely do not buy from them. Not to be trusted. Jarrod in the service area and Steve was the used car salesman - don't trust them. read more

Dont know if anybody had their car at Harbor Nissan for service when the Hurricane IAN came in. We had our car and a tree feel on it and even though the car was in their custody for service while the Hurricane came and totaled it, they are assuming absolutely NO RESPONSIBILITY over it. They had their insurance come and take pictures, we thought they could cover the affected cars and nothing. They said to call our insurance and hope they cover it. I wanted to share this so you k ow what kind of business Harbor Nissan is. Do not do business with them, the car is their responsibility while under their care regardless of the natural desaster situation. Yet, they are washing their hand and basically doing a "hit and run" on their clients. Just terrible business altogether, disrespectful to say the least. Please share this, i know im.not the only one affected and would like to find the other people affected by this to look for ways legally to hold them accountable and expose their lack of care for their clients and the people of North Port/ Port Charlotte who bring them business. They dont deserve a penny of our hard working money. read more

Harbor Nissan - Car Dealers Near Me - Port Charlotte, Florida

I went in today for a routine oil change and my tail light was also out which I asked for it to be replaced. Initially I was told how much it would be and then asked them not to address that issue due to the cost. Paul, the gentleman that was helping me out was nice enough to have it replaced without charging me the initial cost that was quoted. He was courteous and they also handled the recall issue as well. Thank you Paul for your professionalism and service. Maryum read more

Every time I bring my car in here for any kind of service they are so nice to ask when I need my car back and they even have an App that texts you updates about your car. THATS ABOUT AS NICE AS THIS REVIEW GETS. I have never brought my car here and gotten any of the following. 1. An update on the status of my vehicle. Even though they have a text feature that is supposed to let you know what's going on with your vehicle. It's only updated when you call to ask why they haven't called. 2. A proper bill. I paid for the free oil changes etc and they try to add it to my bill everytime. Even catching my wife off guard and having her pay for it once. (We did get our money back) 3. An apology for wasting my time and not giving me the service that they offered when I left my car there. I come to a NISSAN dealership because I feel as though no one is going to treat the customer as good as the place where you purchased the card. Unfortunately that is not the case at Harbor Nissan. If I had not paid for oil changes I would be finding a local mom and pop to take care of my car from here on out. My advice, if you can; take your car somewhere else if you want it back in a timely manner. If you can; take your car somewhere else if you want service that the Nissan name should give you because HARBOR NISSAN has proven time and time again that they can and will not do either. read more

what a great experience i had with jerome bush ..he made the experience the fastest and stressfree...1.5 hours in and out brand new nissan frontier 2024 !!! jerome.went over all the awesome perks the truck has....the best experience ive ever had ..i will be buying future vehicles only with jerome bush !! if your looking for a vehicle go see jerome..he gives you all the customer service and more!!! read more

Talked to cj the day before told our situation and what we were looking for. Drove the next day from lake placid Cj was very friendly and worked with us to get our new frontier.we are very happy with our truck and will return For our next truck read more

We called to inquire about a vehicle that we found online. The price was discussed and adjustments made to benefit both parties. We requested a buyers order to submit to our bank and this was done. During this time the salesperson stated that someone is scheduled to look at the vehicle the next day. I asked Rob (salesman) if we could put a deposit down to hold the vehicle. He stated that our company doesn't do deposits or down payments to hold the vehicle. He also stated that we would need a draft or pre approval letter to move forward. About 15 mins later, our wonderful credit union was able to get us the approval letter. We provided it to the salesman. Now, since you (Harbor Nissan) all have the pre approval letter, is it possible that you guys will still try and sell the vehicle? The salesperson stated he's not sure. read more

I went to this dealership looking for a cheap first car for my teenage daughter as they had a 2004 Nissan Murano for sale. I called before driving from Cape Coral out to PC to make sure the car was still available. Cody told me the car was available and set me up an appointment with Mike Longo. When I arrived to Harbor Nissan, Mike was with customers and sent me to Rich (can't remember his last name). Rich went to go show me the car but couldn't find it and explained that no one knew where the car was located but perhaps it's on the "third lot". He roamed around the car lot looking for the car with me and my daughter in tow (very unprofessional). While trying to make conversation during my tour of the lot, I asked if the price was the total cost of the car, he laughed and told me that Harbor Nissan couldn't possibly do an out-the -door price because they don't know where I live and taxes on cars are determined by where a person lives (???? Ok rich.). I ended up telling Rich to call me if he finds the car. I left the lot and about four minutes after leaving Rich called to tell me he couldn't sell me that particular car. When I asked why he said it was going to wholesale and that it wasn't safe to drive. I asked him why it wasn't safe to drive. He told me because it failed the safety inspection. When I asked why Harbor Nissan would advertise a car for sale that failed a safety inspection, he stumbled over his words, offered more BS excuses and I hung up on him. This place is a scam!! Read the other reviews. And just as a side note - Harbor Nissan is STILL ADVERTISING this vehicle for sale!!!! I just took the attached picture of the car on the site. STAY FAR AWAY FROM THIS PLACE! read more

Harbor Nissan - car that I went to look at that supposedly failed the safety inspection still be advertised on their website. - Car Dealers Near Me - Port Charlotte, Florida

Smoke and mirrors, lies and broken promises. This is just a short synopsis of whats really going on. I was sold a lemon, 2015 Murano with approx 67k miles, has been in and out of maintenance 5 times since I bought it on 11/27/2021 and today is 2/5/22. They keep giving me excuses about trading me out. Charged me nearly $3k on repairs, which I shouldn't have had to even before my first payment was due. I've had it for 69 days and have had nothing but stress and problems since I have had it. I have a complaint in with the BBB and a case open with Nissan company. Harbor Nissan is a fraud. They claim to sell good vehicles. But they're selling vehicles just so you have to keep bringing them in for maintenance to cheat you out of money. I'm about to lawyer up read more

The salesmen and the finance manager were high pressure, I decided not to buy my car at the end of my lease even though I wanted to, they added to many fees at the end. read more

Wow! The most intimidating experience for a young person is buying a car. Paper work, money, and MONEY. I couldn't have been more blessed to experience this important moment at harbor Nissan. My salesman, Tommy absolutely broke the ice by speaking to me on a personal level to calm me down and following a great salesman was the finance department, Mike Jackson absolutely went above and beyond to insure that I was taken care of regardless of the amount of time he had to spend on the task. Following that, Matt at the signing ensured I was fully knowledgeable of what what being signed and that could've been the most important aspect of my experience. Regardless of where you are at in the state or even the COUNTRY. I'd recommend with dealership to all who seeks to purchase, lease or have their car repaired. read more

What an experience! Car buying, dealing with salesmen and car finance people is never fun. I've learned it's best to do ALL your homework ....and yet Harbor Nissan still fails in my opinion. I got financing pre-approved and utilized the auto payments calculator from the pre-approved creditors website. Now I do realize this is used for an estimate only. Back at dealership, test drive done, ready to talk numbers. Present my estimate from pre-approved financing and the fun begins... Salesman pulls up vehicle on their website. Takes the "sale price" down (not MSRP) on a 'rebates' available sheet. We go through available rebates for which I may qualify.....then adds (Yes adds) rebates to vehicle price along with $2450 for warranty/tinting/etc (fast talking salesman) bringing the total cost of vehicle ABOVE MSRP! It doesn't sink in until salesman returns with payments. Which coincidently was over $125 per month more than my estimator. At this point I asked for my keys and promptly left after finance guy came out and tried to convince me this was a great deal. Now I understand dealers advertise prices including all rebates they can possibly throw in just to get you in the door. But, geesh, this process is ridiculous. I'll be visiting another dealer, one that advertises true prices and we negotiate from there. Only positive from this visit was the test drive....I do want the vehicle just not from Harbor Nissan. read more

I recently purchased a new truck at Harbor Nissan. I love the truck. It's amazing it's fantastic it's incredible. I absolutely love it! As far as the service goes, the salesman, Dariel (like Ariel the little mermaid) constantly made up answers to my questions. He didn't know or bother to get facts: he just made it up. I was assured about 10 times that my truck had "all of the upgrades you could get". The manager of sales, my salesman and the guy who helped me with the paperwork all told me this... multiple times. Well, I get home, confident that I have "all the options" and find out that I have no tow package installed. I went to the dealership and Dariel (like aerial the little mermaid) tells me that he never promised me anything (the tow package) so, instead of 5 stars I give Harbor Nissan 1 star. Skeezy, lying piece of garbage salesman Dariel... do yourself a favor and avoid him. My last 4 vehicles have been Nissan. A Titan, an Altima, and two Frontiers. Beside Harbour Nissan refusing to work with me on my tow package I have had all positive experiences before this. read more

Excellent service department. Easy appointment scheduled on line. Handled all my service needs with efficiency and very reasonable cost.

This places engages in shameless bait and switch outright lying about vehicle availability and pricing. They should be avoided at all costs. The absolute WORST. read more

I had a same experience like some people before me,they advertised a price confirmed the price over the phone only one hour before my appointment, when I arrived they sad the cargo van isn't available anymore and try to sell me the exactly the same van for about $6000 more. That's just a bad business!! Hopefully my experience will convince you to spend your money elsewhere. read more

Was sold a car and told it has new tires. The windows (front and back) on the passenger side does not roll down, the passenger side view mirror does not work, and the passenger side lock/unlock does not work which are safety issues. They stated unless I was promised these things would be fixed, the car was sold "as is" and I signed something stating so. I took the car to a garage to have it checked. When I said the car had news tires, he laughed at me and said "they are in poor shape" and I "have about 1000 miles left on them". Should I have double checked everything? Perhaps so but was told everything was working and would be square before I left. After MANY phone calls, was told the car would be fixed (phone call was recorded). Day before they were to come get the car, they called and said unless I was promised someone would fix the car, they would not as it was sold "as is". I also have a text from the sales person stating the tires were new. Dirty business. I will make sure the 80 employees I manage and their families do not do business here. read more

I spoke with sales person Kevin on the phone and told him I was driving all the way from st Pete to Port charlllote to go see the car. I needed to make sure the car was there. If not, I needed to know before going. They texted me confirming that the appointment and I confirmed I was coming. When I got to Nissan Harbor. The car was not there and would probably be sold to someone else. They have two stars rating for a reason. read more

This dealership is totally underhanded- bait and switch advertising, putting in small print details to raise the price when you arrive. Wasted three hours driving to see a vehicle offered at one price to arrive and be lied to over the phone with their minimum trade in value disclaimer (which by the way is in such small print you wouldn't notice it). I called before making the drive and was NOT told anything about a mandatory trade in! LIARS all of them including the sales manager. RUN from this dealership- dishonest and unprofessional!!!!!! read more

I've never seen so many hidden charges and ways for them to give you a bottom line price and then find ways to tack on more money at the close. It was like a nightmare. The craziest thing was their "recon fee". When asking what this was, we were told that used cars were cleaned and put in " like new" condition. The number was based on the total cost to the dealership of the entire "recon costs" divided by the number of cars reconditioned. What a crock. I wouldn't do business with them again. We had decided we wanted the car based on a final,price quoted to us on line. Once we were there they tried everything they could to come up with more money. Beware of them. read more

Promised with contract free oil changes and tires for life when I bought the car new in 2012. Had to schedule out 2 weeks in advance for oil change, and drove 40 minutes. Once I arrived I was told that they changed this and are no longer providing this lifetime promise. I will no longer be getting service or any other vehicles from here. read more

Harbor Nissan - Car Dealers Near Me - Port Charlotte, Florida

Me and my fiancé have been looking for a truck for 8 months and it only took me three seconds to see "the truck" posted online at harbor Nissan. I called immediately and spoke with Randy and he had the best customer service over the phone for any car dealership that I've spoken too. After that phone call I knew we had to drive down to get my perfect truck. We drove 5 (yes 5) long hours to get to harbor Nissan from Monticello FL. When we got there we met our salesman Grady who is the sweetest car salesman I have ever met. We expressed our concerns to him and explained how we are timid to the idea of buying from dealerships because we have not been treated fairly in the past. My favorite part about being with Grady is that I never had to answer the questions "well why do you two girls need a truck this big? Why not a small car?". We were treated with the upmost respect the entire time and were actually listened to. When it came time to close our deal we met with Frankie and had an absolute blast in his office. This was just icing on the cake. We loved the entire experience and if they ever have "the truck" again, you bet we will make that 5 hour drive again. read more

Harbor Nissan - Car Dealers Near Me - Port Charlotte, Florida

I only had the car almost four months and am having very expensive issues. I was given the car needing an oil change and maintenance which usually a dealership Does an inspection of the car before selling it. The amount they got from this car is well over what it's actually worth. They are not worried about customer satisfaction they are worried about getting as much money from you as possible. Do not waste your time and money or be stuck with all the problems like I am. read more

Never in my life have I been treated so badly. The financial employee at harbor nissan in port charlotte was very sexist. I went to purchase a car with my husband and the employee shook my husbands hand and not mine. The employee walked us back to his office and continued to direct his questions and eye contact towards my husband. Only until I made a comment about wanting to leave did the employee apologize for his behavior and said it was because he was busy. I'm sorry but heres a word of advice to your employees never make excuses to customers. I thought it would be standard practice but treat everyone equal. Thanks harbor nissan for enabling a car buying experience that condoned sexism! read more

Went to buy a new 2022 Pathfinder price advertised 44,870. Got there and all of a sudden the price is 47,117 b/c of an addendum they say is mandatory. I negotiated the price to 44,999. Thought they removed the addendum but in reality they took 1 k rebate off in figuring price.. The msrp of car ended up being 45,999 and then they took 1 k rebate away. Meaning i paid for half of the addendum.. The addedum price add on was $2247. $47117-$45999=$1118. The items on the addedum were never done which their sales guy admitted. He offered for me to bring it in to get done. I don't want those extra add-ons I just want half of the addedum back that i paid for that wasn't done.They had a million people call me and try to convince me I was wrong. They refuse to take care of the problem of refunding me. They lie and are corrupt and don't care about the customer. They only filled the gas tank up 3/4 of the way too. I've seen other reviews that mention that as well. I also emailed the finance manger to cancel gap coverage that my insurance said I don't need. He refuses to get back to me. Stay farrrrrrr AWAY. This is by far the worst dealership I've ever been too. read more

We went to Harbor Nissan because we received a airbag recall. We didn't have any issues with our car before we brought the car to this stealership. We came in and got the airbags worked on. Then they say there is another recall regarding the front suspension. So they said they can put on the new parts. So they work on the car and finish one side of the car. They came back halfway done with the recall and told us that the other side had too much rust so they couldn't work on it without us giving them money for something they broke. They said we could leave in 5 minutes but they break the windshield. They wanted to send us home with two different springs on the front of our car and a recalled spring that they new was faulty!!! 1 day later we picked up the car with one supposedly fixed spring and the other side was still a recalled part. They wanted us to pay for extra parts to put on a spring that had a recall. Well we drive the car home with one new spring and an old spring (Either pay for something they broke or drive home with a recalled spring on half your car). Now the steering wheel is turned to the left and the car turns to the right when you let go of the wheel. The car also is making metal noises on the front driver side of the car where the new spring was installed. The old spring (passenger side doesn't make any noises) We call and tell them the problems and they tell us that they didn't change the driver side spring but they changed the passenger side? They said that the side making the metal nosies is your old spring but my springs never made a noise before (either side)! So I am not a mechanic but I am not an idiot either. I look at the springs. The driver side is the side that has wrapping around it and has new stickers. While the passenger side looks old and mudy without any stickers. Anyways.. We go back to the stealership and they said they will fix it all and also said that it was the passenger side that has the new spring not the driver.... So I go back there and point out to the professional Nissan mechanic the new stickers,etc on the driver side spring. Oh sorry they said honest mistake... They said they will fix the steering wheel and the alignment that they messed up and will fix the metal noises coming from there new installed spring on the drivers side. Well 5 hours later they put the original defective spring back on my car. Now I am back to 2 defective springs that are both recalled!!! But that doesn't end the story. When I went to the stealership I didn't have any alignment issues, my wheel was straight, and my car didn't make a noise! I originally went in there for an airbag recall and they make my car unaligned, I have crazy noises coming from my driver side suspension because they installed and uninstalled parts incorrectly, and my steering wheel is turned to the left when I am going straight! Don't go here for anything! Take a video of your car before and after like we did, when you have to give proof!!! Contact the NHTSA and get a lawyer!!! read more

Was treated like absolute dirt. The employees are talking about me and laughing and it was just a horrible horrible experience

I went for an oil change for my 2019 Nissan Rogue which was still under warranty and asked them to look at the windshield washer vessel which had sprung a leak. In addition to an overpriced oil change they charged a $160 diagnostic fee to tell me that the vessel was not covered by the warranty, They claimed this "diagnosis" took an hour. Totall bill over $300 this was a rip off. If they had said it would cost %160 to look at the vessel I would have declined. They said this fee was standard. read more

Horrid customer service. Kelly and mike specifically have been incredibly rude every instance they were encountered. Go to gettel if you want someone who cares read more

Don't get your car services here. Rip you off any chance they can. They try and sell you maintenance you don't even need. Numbers on brake pads change from lower to higher numbers at next visit. Had recommended replacements parts I already replaced, etc. Worst yet: the Tire Replacement contract was DISHONORED, they replaced my Good Michelins with tires worth only half and tried to say they were of equal performance and refused to correct it. read more