They arrived on time and did the job as expected. I also appreciated they didn't try to upsell…read morewhile there and left some information on options for replacing our furnace air cleaner.

They cleaned out our vents. Crew of three people. All very professional. Priced in line with other…read morequotes we got. Would hire them again.

Charlie was great and informative and showed up same day. Changed the faulty part in 20 mins and…read moregave advice about how to extend the life of my furnace.

My furnace quit in the middle of a cold snap and I was out of town. They came, diagnosed the…read moreproblem, offered several options and I had a new furnace in a few days. Long story, but they also help identify the source of the problem and the cause. Friendly, courteous and professional.

Friday night 6pm air conditioner wasn't cooling. Lucas said he could be here in 20 minutes and he…read morewas. He was friendly and got to work. Hour and a half later we had cold. He thoroughly explained what he was doing and didn't mind our questions. After the completed job I knew we had hired a straight and honest company. I would recommend to my friends and neighbors.

Very quick to respond and very flexible with our schedule. Quick easy service that solved the…read moreproblem right away

Barry from Gopher fixed our AC for us. He found what had gone wrong (coolant pipe punctured by a…read morenail during renovations), photographed the damage and fixed our system in an afternoon. It's 78 degrees outside and we're very glad to have our AC back. Thanks, Barry!

Price was high for our needs but the salesman was good. We…read morechose another brand. Response time to our needs was excellent. We recommend the business.

So, my kitchen faucet decided to go berserk and I seemed to exacerbate the problem trying to "fix"…read moreit. Well, I searched and got a quote from a few companies. I'd booked with a different company, who texted at the last minute that they weren't going to be there on time. Not getting a new time, I reached out again to those who had responded. Metro had originally stated that they could come out on Friday. I didn't want to wait that long, so I got on their list to see if they'd make it out on Thursday. I was contacted a short time later that someone would be out between noon and 4. Relieved, I got back to work. It was close to 3 when the nice young man arrived. I let him in and ge went right to work. Less than 30 minutes later, he'd cleaned out and tightened everything that caused the issue. The cost was $120. This was a quick,inexpensive repair with very friendly service. I've already given their name to a friend who's having plumbing issues at his home. Thanks Metro! I know who to call when the need arises again.

We had a new blower motor installed in our Heil A/C. The technicians were great. The OEM motor,…read moreat retail, is priced at $750. Metro charged us $2100, or $1300 to install. The installation took 36 minutes, into and out of the house. We are / were longtime customers and we thought the charge was exorbitant. The office staff thought the pricing was fair, so we have a different view on the price.

No call, no show twice!! Rescheduled the first missed appt. They reached out and asked to…read morereschedule that second appointment. I agreed they didn't show up to that appointment, Or the one I had scheduled before the rescheduled appointment nothing like waiting the four hour window. No one shows up, called multiple numbers for them. No one answers. No call back!! If you enjoy waiting around for someone not to show up schedule with these people.!!! Zero stars!!! The name under the account was Anubha...I have text, saying appt change no response back. I'd be happy to share.

I almost never leave reviews, however I feel this is a case where it is warranted. My AC stopped…read moreworking, and after texting multiple HVAC repair companies, Mario was the first to respond, which I appreciated. I mentioned that we didn't need an emergency visit and he fit me in his schedule for the next morning, quoting $175 for the service call. After diagnosing an electrical short in the contactor, he left to pick up a replacement part, and finished the job that same day. At no point, before or during the repair, was I given a total cost estimate outside of the initial $175 or a chance to approve the total job amount prior to completion. It was shocking, then, that the final invoice came out to $800: a $175 diagnostic fee, two hours of labor at $175/hour, and a $275 charge for a part (contactor) that retails for $50 or less. In addition, I wasn't given an invoice upon completion of the job, but rather I had to ask for it twice afterward. If any part of this review gives you pause, I'd consider taking your business elsewhere.

excellent work - had two different needs: electrical (smart doorbell and smart outdoor lighting…read moreinstall, troubleshooting and resolving issues with an outdoor GFCI circuit) and an indoor on my sprinkler system ball valve plumbing leak. Both techs completed the work in about 45 minutes and though it was more than I expected to pay, the work was completed and now I'm happy that it's done.

This company lives off of the $77 consultation fee. They come to you for a 15 minutes nonproductive…read moreconsultation and give you a ridiculously overpriced quote that you cannot say yes to, take your $77 and leave.

replaced my fourth Carrier system with another Lennox and I couldn't be happier with the service…read moreand work received high quality and fair price

We have used this Bloomington service since 2019…read more We have found the season inspections, crew and office to be responsive, on time and thorough Fall tune up at $159 Blower motor cleaning $75 They are right off of Old Shakopee at Normandale and our trusted provider.

We were experiencing very poor air quality in the home, which felt stuffy and heavy. We had to…read moreconstantly replace air filters and frequently encountered dust on items. We looked around and read many reviews. We decided to contact Twin Cities Furnace Cleaning. They did not answer the phone right away but I received a call very quickly. I explained the situation and how we have some allergies, and they took the time to listen and go over all the details. They then recommended Steve who is the go-to guy when it comes to allergies as well as other things related. We set up an appointment with Steve, and Steve arrived early. He set up his equipment and was very mindful about making a mess as well as getting things dirty and wet. He took his time to explain as well as show me what was going on and answer all my questions. Because of allergies Steve took his time and made sure each vent was cleaned as best as possible. The things I saw in the ductwork were scary, which had built up over the years of this property. After he was done, we swapped the air filter and within 20 minutes of running, I could smell the difference in the air. The air felt lighter and did not have a heavy feel. Also, my air purifiers were not reading off the charts anymore. Steve did a fantastic job and I would highly recommend him as well as Twin Cities Furnace Cleaning. I ended up getting their Ultimate cleaning or whatever the highest one was, and compared to other places, it was cheap. The price you pay for what you get is a bargain. It ended up being $541.00 with tax and worth every penny.

BEWARE: Independent contractors are used by this company who carry their own insurance. I had an…read moreunfortunate situation where a furnace drain hose was bumped out of place by one of this company's independent contractors causing a leak in my ceiling weeks before my house was to close to a new owner. My claim was declined. The insurance company required unrealistic things like a photo of the space prior to incident showing the hose in place. Who takes pictures of their furnace? This resulted in a costly last-minute repair to my ceiling. Essentially this means that you are at the mercy of a potential crappy insurance policy carried by the contractor and that the owner takes no personal responsibility for potential damage.