Thus is the hospital I use for all my heart issues and sicknesses, with that being said, I also…read morewant to add I have never have had problems myself. NOW, I would absolutely hate to be someone walking into the ER with ANY issue (I've always ended up going by ambulance rig for ER visits) that should have prompt attention. Tonight I witnessed first hand how an ER can be run so piss poorly, that I would choose to drive 30 miles to a podunk hospital than ho to Trinity Rock Island as a walk in patient. A 40 year old male presenting with left side abdominal pains just below the ribcage, low grade fever, dizziness, nausea, fatigue, panic attacks, loss of appetite, vomiting blood, chest tightness, b/p of 158/98 at 180 lbs pulse of 100bpm, and fainting spells sits for 30 minutes when there are only 4 others waiting and an empty parking lot showing that there is no way that in an ER with atleast 20 bed could be full. The receptionist, who is lucky I missed her name tag or I'd call and raise hell tomorrow with their HR, was rude as hell. When taken in for triage to find out the chief complaints of the patient (I went in as a witness), patient was handed a specimen cup and told that if he was able to fill it once he was sent BACK to the waiting room, that would help speed up his waiting time, he filled it after another 10 minutes in the waiting room and passed it to the desk woman. After another 45 minutes he was called back for blood draws. Sent back out to wait again, and an hour later he decided to go to a smaller hospital half an hour away the following day, and just be in pain that night. He was wrong for leaving, but when you feel like absolute crap, you're in pain, haven't been able to eat, or sleep well, for 2-3 months, explain it to someone and get nothing in return, your anger can take over and you do counterproductive things. I'd rather be beaten half to death with a bag full of rocks than have to walk into that ER. Ambulance rides rule there.

Went in for shortness of breath on the 23rd it's now the 25th and they don't know much more then…read morewhen they began . Rude staff never ever cleans up room food is a disgrace. Highly disappointed

Went with a friend to the emergency room on a Saturday night. Even with the covid precautions, we…read morewere seen right away and received top level care. Kaitlen and Dr Robinson were really friendly and gave high level of prompt care for my friend. They were polite and efficient, and the outcome was great. This is a very well managed emergency room and they have all of the modern equipment and competent staff. We would use this hospital again.

This infusion center was better than any other in the quad cities! Adriane was superb and very…read morecaring. She went above & beyond the call of duty. Highly recommend anytime you need health care needs.

Everyone here is very nice, but they haven't wrapped their minds around the new name or branding…read moreyet. I received a call about genetic counseling and the VM said they were calling from Finley Hospital. I go online to get the phone number and see it is actually now called UnityPoint Health. I call the number, they answer the phone, "Finley Hospital" I asked for genetic counseling and am told they don't offer that service. I said that the person who left the message said they were from Finley. I asked about the Wendt Cancer Center attached to them and she says, "Oh, yeah!" and transfers me back in to the main phone chain. I had to start all over. Maybe a fact sheet would help to allow you to be able to give correct info to callers. Thank you!

Being cared for at Finley is the next level of excellence. Everything from cleanliness, bedside…read moremanner and patient first !!! I was in the emergency room this week cared for by Dr. Lucas and nurse Elizabeth (Liz) . I was cared for right away and made comfortable. We all know it can be very crowded and long waits at emergency rooms but it's just never seems to be a bad experience a Finley. They watch the waiting room very carefully understanding who is in the room and who needs what and that they are safe. Thank you Dr. Lucas and nurse Liz!

Zach Nunn and The Iowa Legislature have promoted new Cancer driven legislation in Iowa that will…read moreimprove research and care for all Iowans at our premier health care systems with University of Iowa leading the way. Coordination with systems at Iowa Clinic, Unity Point, Mercy One with University of Iowa Healthy Care Systems in Iowa City has a system in place that is improving the cancer treatment for all Iowans. My team consisting of immediate Des Moines doctors Dr Kippes, Dr Khoo, Dr Tannebaum, Dr Geetha, and University of Iowa specialists -- Dr Reith, Dr Hsieh, and Dr De Andrade are a talented coordinating team leading the way to improve the quality of my life as a cancer patient. The office staff assures that scheduling, and appointments are proficiently charted and updated within My Chart making you feel valued.

I wasn't happy with my first visits to this location. I had a screening scheduled and it was the…read moreworst experience I've ever had with such a simple screening; the NP "seemed" friendly at first but was just awful with patient handling, very rough and treating me as if I were a sack of potatoes! I was also here for another important test and the medical provider (a resident) seemed aloof and disinterested. There was minimal communication through MyChart, just barely enough and in technical (not patient friendly) language. One nurse was kind (hence the two stars), but it wasn't enough and I'd say most of the people I've encountered here, including the security guards at the entrances, were unpleasant. I definitely would not recommend this hospital unless you know or have a recommended physician or unless absolutely necessary. Even though it seems like a huge system with much invested into it, the patient focus and caring (at least from what my family and I experienced) were not there. The bills I received from urgent care for myself and family members also seemed excessive, more or comparative to other systems with much better quality (at diagnosis, speed, and patient care).

I'd say, personally, that a lady that works there in the Kleins Center, Tachelle I do believe, her…read morebusiness is quite splendid and would recommend, very attentive, polite, and funny if I do say so myself, 10/10.

Ever single person in their OB GYN department starting at the front desk is rude and snarky! I…read morewould not recommend any department in this hospital to anyone!! I have not met 1 compassionate person in this establishment!!

Can't say enough good things about my experience at Mercy. Obviously a hospital stay is never fun,…read morebut the staff here were incredibly kind and compassionate and helped take a lot of fear out of the experience. From the time I arrived I was triaged and seen by a nurse within 10 minutes - which is unheard of at any other ER. All of my concerns were thoroughly heard and treated. Would definitely recommend them.

After waiting 5.5 hours at the university ER, I decided to go to Mercy. Mercy was easy to navigate…read more When I walked in the front desk was very helpful and clear on when I would see someone. I got my nurse right away and she took me to a private room, did some vitals and asked why I was there. She really listened to what I said. I then waited for the doctor to come in. Although it took an hour and a half for him to show, the nurse checked on my a couple time making sure I was okay. Doctor really listened to my needs and talked me through the next steps I would need to take in the morning. Overall a great experience (for an ER trip)! I wish I would have started here rather than the university ER!