The pharmacy hours and wait time at this location is horrendous. The pharmacy is only open 9am to…read more7pm, so if you work the same hours, say 9am to 5pm, the only convenient time to go is either during your lunch or after work. Guess what, that's the majority, so when you try to go at those times so does everyone else. So bring your lunch or dinner, request 3 hours for lunch or a vacation day, and bring a lawn chair of some sort because this convenience/pharmacy store is definitely not that. If it was possible to give no stars I would. It's definitely not the employees fault but corporate. If their claim to fame is their pharmacy , it's time to start looking into other ventures like assisted death, home owners insurance, or auto body insurance claims that way their customers will always expect to get boned.

I'd like to start by saying I must have been insanely lucky for the service I've gotten in the last…read morefew years because I hadn't had the issues that I'm now seeing on the reviews, until I got preeclampsia and had to have an emergency C-Section, that is. We stop by on our way home from the hospital at about 2pm, over 6 hours from when we got the notice that Walgreens received our prescription order just to be told it wouldn't be ready until the NEXT DAY. Had I known the pain that would develop overnight on the first night home with my newborn, I would have immediately requested to have my medication sent somewhere else then. They gave me a limited supply of pain killer which is understandable but the postpartum preeclampsia, the excessive swelling and slow healing made it difficult to even lay down at night, much less lay down and get up every 1-2 hours to feed my baby. So my doctor gave me one more refill. I got a message from Walgreens saying that my insurance put a hold on it. I called to ask what that meant as it had never happened before and they started asking me weird questions about a different customer and not answering my question (HIPAA violation, wow), so I called my insurance and they said it had been approved no hold had been placed. I called Walgreens again and they didn't answer so I decided to call the next morning as I had officially run out and I knew I'd feel it the next day. I called at 10am for them to connect me directly with a pharmacist to explain my prescription was approved the night before but as the pharmacist on site had gone home sick, it got missed so they would be sure it would be filled in the next hour or two, what a relief! After waiting for the property to be plowed before sending my husband out to pick it up 7 hours later and an hour waiting in the drive thru, he was told it wouldn't be ready until they "took inventory" and they were starting that right at that moment. By then I was waking up from a nap with my baby and feeling like my skin was being torn in half. Frustrated, I called the pharmacy to get an estimated time frame and double check because they said it would be ready HOURS ago but while my husband handled it in person for the next hour, I remained on hold for the entirety of that time. The young male with the reddish short hair has ABSURD customer service as he raised his voice to a customer behind my husband and then continually walked away from him, telling my husband that I am a liar because me saying that the pharmacist told me it would be ready by around 11am would be impossible because they wouldn't be able to take inventory at that time for some reason, and then telling the pharmacist that he has a customer that "doesn't understand" in earshot and then referring to my husband. My husband had to explain all he wanted was a time frame and did not come to be disrespected as he is just trying to take care of his wife who just gave birth. They THEN fulfilled my order (sorry to the brand new pharmacist in his second day, seems you rolled into a crap show and I hope you can help make the necessary changes) when the pharmacist made the call. At the time I was FUMING, but now I'm just disappointed that there is a biased and lack of care for our community needing medication and most of these issues could simply be resolved by communication.

Can't get much straight. Understaffed and customer service has declined significantly.read more

I had a prescription called in incorrectly from the urgent care to Carr. They informed about three…read morehours later that it was wrong (after I called to check). We were headed to Denali National Park. After going back to urgent care to get the correct prescription, they called it into this pharmacy and it was ready within twenty minutes. Very friendly.

Stopped in to this crowded location and walked around grocery and clothing. Kid had to use…read morerestroom in back of store - Locations inside were clean - location was busy and crowded Prices are Walmart prices and lots of clearance items as well. Checking out was busy - as expected- but in and out with self checkout Walmarts are big and crowded. That's for the selection and prices. Many clearance items we purchased Solid 4 -

I had a Walmart pick up and went into the Walmart app to let them know that I was on my way…read more I arrived at the parking lot, which was completely full and waited to pull into a space. I pulled into space number 17 and checked in with the color of my car. My check-in time was 6:23 PM. I waited and waited and waited. A guy came out with groceries and asked me for my pin number from the order and I gave it to him and he said oh I don't have the right order and will be out in a little bit. I waited and waited and waited. The lady next to me got her groceries after pulling in after me and said I may want to call the store number and let them know you've been waiting for over an hour. I did that at least four times and no answer. A guy was delivering groceries to someone else's car and I went over to him and I said it's been well over an hour and I still don't have my groceries and he said he would check into it next and bring them out. I waited another 15 minutes. I put in a call to the one 800 customer service and got a guy on the phone and he asked me all my information and he said he would check me in and I said I already did that at 6:23 PM. And he said he would do it again and by that time the guy finally came out with my groceries and he says well you have everything. I said well I'm not happy with the service and I feel as though I deserve something because my time is just as valuable as everybody else and it was clearly a complete screwup on their end. I said I'm not satisfied with that. He says well that's all he can do and I said it's not acceptable and I expect something and he hung up the phone on me. I went into the grocery store and talked to the manager and of course she wasn't very helpful. She said they had a refrigerator problem and the people had to run back back-and-forth in the store, not my problem. I got some sorry and there was nothing she could do so clearly she didn't care either. I called the one 800 customer service number back again and talk to a gentleman. explained the situation all over again. I said I feel as though my time is valuable and I'm not satisfied with how I was treated by anybody so far so he offered me a $10 coupon. To be honest with you, not looking to get my groceries for free, but certainly my time is worth more than $10 but at least he was decent to talk to and tried his best. It was a miserable order experience and doubt I would ever use it again if that's how they treat a so-called Walmart plus customer for their screw ups

They have a relationship with Costco, so even though the closest one is in Anchorage, Three Bears…read morebridges the gap. Store is clean, people there are nice.

We are six months into a deadly, global pandemic that can be greatly curtailed by the kind and…read moresimple act of wearing a cloth face mask. During today's busy noon hour, every employee I saw was maskless. As were three-fourths of the customers. The reputation of MatSu Valley's population is well-earned. Avoid this place like the plague.

These vultures called me less than 12 hours after my partner of 26 years, was taken to the funeral…read morehome. Their body wasn't even cold yet and these monsters call me up demanding I return their equipment immediately. If you have loved ones, this is NOT some place to get supplies.

I can't say enough about ProCare. From start to finish, they didn't miss a beat. The staff is very…read moreefficient, professional, and friendly. They took care of all my mom's Medicare paperwork to make sure that her walker was paid for. We are super happy!