Not a bank. An open to the public credit union…read more We joined Star Choice CU when the Bloomington branch was opened. We moved from TCF bank, as TCF had just started charging customers for having a checking account balance fall below a set $ avg. per month. We have opened savings, checking, credit accounts and have had (4) car loans through them. The customer service is like what one would expect in a small town. Thank you Joe Wabs. The rates I have received are far lower than any around. And general fees are less than any bank. Do some research. Visit their office (It may seem relaxed, because it is). Glad we found them!

Star Choice is great. Both of my kids got car loans with no credit history or co-signer. The…read morepeople are always super friendly and recognize me by name. I love this Credit Union!

Staff are friendly but otherwise not great employees; management are incapable of accomplishing…read moresimple banking tasks. In one year they caused 5 major blunders. PFCU offers .05% for dividend interest on checking/saving compared to over 2% at other banks. Try another credit union who cares about you as a customer. I've had good experiences with Affinity, Sunrise, and Trustone, for starters.

Always helpful! And super easy to deal with. Always answers our questions and offers great…read morefinancing options

I opened a checking and savings account with this bank in early May after my 87-year-old mother,…read morewho has been a customer for over 15 years, highly recommended them. Unfortunately, my experience has been nothing like hers. It is now almost July, and I still have not received my account information or my debit or credit cards despite having to call customer service at least five or six times. No customer should have to repeatedly chase down basic account materials after opening new accounts. What finally prompted me to write this review was my interaction with a customer service representative named Penny. From the start of the call, she repeatedly interrupted me while I was trying to explain why I was calling. She even argued with me about my mailing address, despite the fact that many eastern Twin Cities suburbs use "Saint Paul" in their mailing address. As I explained that I was understandably frustrated after nearly two months of trying to resolve this issue, I felt that her tone became increasingly dismissive and condescending. Rather than listening, she repeatedly told me to "calm down," said things like "Oh, you poor thing," and spoke to me in a way that felt patronizing instead of professional. I was also placed on hold for nearly 20 minutes just to retrieve my account number. After the call ended, she called me back and left a voicemail that I found highly inappropriate and unprofessional. At that point, I had completely lost confidence in the level of customer service I was receiving. I will admit that after weeks of frustration and what I felt was disrespectful treatment, I became upset at the end of the call. However, that frustration was the result of nearly two months of unresolved issues and an interaction that I believe could have been handled much more professionally. I chose this bank because of my mother's excellent experience over the past 15 years. Sadly, mine has been the exact opposite. I hope management reviews this situation, listens to the recorded calls and voicemail, and takes steps to improve how customers are treated. No one should have to fight just to receive their account information and basic respect.

The online phone banking information is always a random mess . You will be asked to press 1 or 6…read moreto check your balance. If it instructs you to hit 6 you're screwed, you won't be-able to check your balance and their promise of 24 hour help is a bald faced lie . I have a disability that doesn't allow me to work effectively on a computer for on line banking . So it's just a big F you disabled patron , no help for you this weekend.

Vermillion State Bank does it exactly right. This institution treats it's customers with the…read moreutmost respect. It is a big-time bank with small town friendliness.

Excellent bank they are so service minded , friendly , and sophisticated . They care about helping…read moreand people have character and integrity . And they do answer and you can get a live person !

Every time I make a deposit, the receptionist greets me by name. The staff is friendly. I highly…read morerecommend banking here!!!

We tried to get a loan through them. Emily Walter is the Branch Manager and Vice President. She…read moreis lazy and does nothing but delay. She lost our paperwork over and over. She made us redo everything multiple times. She doesn't return calls, messages, or emails and is always on vacation or out of the office. She has no positive customer service skills whatsoever. After eight months, hundreds of emails, calls, and in-person appointments, we never did get a final decision on our loan request. I would recommend going ANYWHERE ELSE before trying this bank.

I recently needed financing for a home purchase and Travis connected me with a great lender. Travis…read morewas very helpful and followed up on a regular basis to ensure my experience was going smoothly. Thanks to Travis I was able to receive a great financing package and the experience was painless. If you have any banking questions, Travis is knowledgable and a delight to work with!

I absolutely love banking here! Everyone knows me (or my father, who works for Xcel) by name. The…read moreloan process for my car was simple and easy with Rita. The online accounting is easy as well, I have the app (although I wish that there was ApplePay for my bank. The only down side (which doesn't bother me much it helps me save anyways) is that since it is a credit union they are closed on weekends so my paychecks (which process on saturdays) don't go through until Monday morning when they open. Or, per usual, any payments or charges made on the weekend don't clear until Monday as well. But like I said it doesn't bother me much. I highly recommend this bank if you are an employee or family member of an employee. The interest rates for loans are also fairly low and reasonable. They also have cash back rewards and atm fee returns.

SHORT VERSION: I could not be any happier with my experience At Royal Credit Union. Associates…read moreMatthew Ayoub & David Giadyu were very professional and knowledgeable of all the options and variables. Both were very efficient and also offered me valuable advice. THE DETAILS: As a retired person with limited income, I was concerned about the reliability of my older car. I wanted to upgrade to something newer with less miles. Apprehensive, but hopeful, I met with RCU associate Matthew Ayoub. He asked several questions like what kind of vehicle I was looking for, and what size payment I could manage. Matthew was thorough and efficient, and in a short time I walked out of RCU with a commitment letter to spend up to $15,000 on a newer car. The interest rate was very fair, and the payments would be right in the range that I could afford. On the way out, Matthew also gave me some advice about looking for a vehicle that turned out to be very valuable. About a week later I had settled on the car that I wanted. I was hoping to put the deal together as soon as possible. As it turned out, Matthew was off on the day I wanted to finish the loan process. NOT a problem! David Giadyu came to the rescue and finished the process. In a short time, he had all the loan docs ready, and a few signatures later, I walked out the door with a check. Hallelujah! I am super happy with my new (to me) vehicle, and I could not possibly be any happier with my experience at Royal Credit Union! Dennis Everson