I got to the hospital at 2pm and waited til 5pm and still wasn't seen. The security guard came over…read moreto me to inform me that I was bumped up again after I already waited for 3 hours. After that I just left. I have ear pressure and pain and I guess that wasn't important enough to be seen. The staff was rude and very nonchalant.

Last night I experienced the absolute worst bedside manner I have ever seen from Dr. Matthew…read moreKramer. He was rude and condescending from the moment he entered the room. He completely dismissed and invalidated all of our concerns and all but accused us of lying. He spoke with an extreme level of disrespect and directed more of his attitude toward the people of color in the room. I would recommend that no one with any kind of urgency visit this ER and no one who wishes to be treated with basic decency and respect see Dr. Matthew Kramp. His horrific complete and total lack of beside manner completely derailed any hope we had of finding some answers, let alone timely ones. When we informed the nurse of our experience, she suggested we fill out the survey they'd be mailing us, and when pressed, offered that we could call the manager (but no contact info was provided). There seems to be no expectation of timely or adequate care at this hospital. 0/10 absolutely not worth going.

Excellent Medical Care for All Members Of The Family: Including the baby, siblings, mom, dad,…read moregranny and grandpa, extended family members and even friends of the family.

I do not recommend becoming a patient here - they seem more interested in billing for in office…read morevisits than in treating their patients, and are willing to allow you to suffer through pain and mental health issues rather than work with you. I've been a patient for less than 1 year. I needed my antidepressant (non-controlled) refilled. Ran out of meds, pharmacy said Roseu refused to refill. Called Roseu to get more information, was told I needed to come back in to see the doctor despite my last visit having been less than 6 months ago. Going through Effexor withdrawal, was promised they would send RX immediately. Office closed, no RX sent to my pharmacy, now sitting on my couch shaking, dizzy, and having the Effexor brain shock syndrome. Instead of telling me in advance I would need to see the doctor again (apparently once per month?), they just let me suffer. Will be filing a report with the medical board.

From the owner: Primary Care Practice with Family Friendly atmosphere.read more

scary sketchy billing. I showed up for a procedure and I was told i had to pay $275 up front per…read moremy insurance. This was NOT true. After the procedure - which my insurance paid promptly - they refused to return these funds. I spoke to two managers, both refused and said they would use these for future charges such as dr copays, etc. One YEAR later, I got a check for a tiny amount. I gave up. A year later I got another check for $50. Then ...two YEARS later... I got a bill for that $50, they wanted it returned it seems. But instead of stating that, they made up a FAKE BILL with amounts that just said "patient refund" or "patient payment", the amounts did not match my actual account. Really sketchy place and speaking to a supervisor or trying to fix it will never work. I changed drs, won't use them again

Love Dr. Chasen and all medical staff that worked by his side during my procedure last Friday. They…read moreget a 5 star rating. The receptionist that answered their phone this morning (approx. 11:43am, Tues., 1/26/16), however, talked to me like I was wasting her time. Rude and so, so nasty that I cussed her out and hung up on her - something I have never ever done to any medical professional in my life. Ever. Sorry, Dr. Chasen, but your front desk staff gets a 0 rating. I will no longer pay to come to your practice and I cannot recommend your place of business to anyone I know just because of your shitty receptionist.

Hospitals are overwhelmed with people, often undocumented, using them for minor medical care. This…read morecreates long waits to get in. I sat in a hallway from 10am to 10pm after being brought in by ambulance. I finally got a room in the ER and within 2 hours was admitted to the hospital. Once in a room, the care was excellent and the rooms were private - this is critical because there are people who snore or are disruptive. The food was very good for a hospital, yet the call in order system needs to be updated to an app. The hospital took care of my issue once it was identified and I was released 5 days later. It is the best hospital stay I have had. The staff were excellent and available when called. There are lots of people leaving negative reviews for things beyond the control of the hospital or for following protocols. Doctors and nurses have to follow standardized procedures, so complaining they did not make an exception is not indicative of the care you will receive. I would not hesitate to go back if I need medical care. I had an excellent experience overall. The only room for improvement is more space for patients in the ER out of the hallway.

I have a friend in Autumn Lake. She has a foley and a drain because she has an infection. She needs…read morea CAT but the Adventist hospital says they will not give her a CAT scan. Adventist hospital is where she got the drain back in October and again in November. Autumn Lake called me and asked me if I will take her to a local radiology clinic to have the CAT scan done Somebody make this make sense please??

Their psych ward was horrific. I think it's shut down now. Like I came to you all for help and you…read moregave me random medications (this could have caused serious issues!), didn't give me my meds at the right time, CUT my Phenobarbital dosage in half. We were left to watch ourselves. The nurses hid behind the glass and would only come out for vitals, food, and medication. There was NOTHING to do if you are a "functional" human being with just suicidal thoughts. Most patients were given high doses of Seroquel, an antipsychotic. The patients were zombies. Most of them slept all day only coming out for meals. People complained and the nurses did nothing. The doctors? Would come in really early in the morning while you're in bed and then decide on a course for you. You don't know me or my history and you're going to do what with my meds? They FAILED in identifying that I had undiagnosed Akathisia that went undiagnosed for years. Did I mention I think I got food poisoning? The food was SO bad!!! The state of psych wards in this area is a joke! We are treated like we're seriously mentally ill when most people were just having issues with bad thoughts or on their period and they flipped out. This is the last place you want to go for mental health. Please do your research before going to a hospital. It's crazy I even have to say that! These places are supposed to help, not hurt! Seriously think I got PTSD from this experience. It was traumatizing.

Stay away from this hospital. Been here for 8hrs in the waiting room. Staff is very disrespectfulread more

Robert Albrecht, MD was one of the most dismissive and microaggressive providers I have ever…read moreencountered in a hospital setting. When he first entered the room, his initial actions were to attempt to turn off both the TV and the phone belonging to my 73-year-old grandmother, which immediately set an uncomfortable tone. I presented for care due to a long-standing UTI with persistent symptoms that have not responded to medication, as well as new symptoms following a traumatic event less than 24 hours prior, where I attempted to save the life of a man who was struck by a truck and then run over by multiple vehicles. I clearly explained that since this incident I have been experiencing physical pain, intrusive flashbacks, and had not slept for over 24 hours because the images replay when I close my eyes. Additionally, I reported COVID-like symptoms and specifically asked to rule out a sinus infection or other possible causes. Despite all of this, Dr. Albrecht offered no meaningful evaluation or plan of care. He dismissed my concerns and simply told me to "follow up with my primary care provider." He initially refused even a basic nasal swab, stating there was "no real need for it," and only agreed after I repeatedly requested it. I left feeling unheard, invalidated, and unsupported during what was both a medically and emotionally vulnerable moment. This interaction fell far below the standard of compassionate, thorough care that patients deserve in a hospital setting. GO ANYWHERE BUT HERE!!!!

A tad bit slow for my taste and the staff is semi friendly. Everyone seems to have a scowl on their…read moreface, maybe it's because it's after lunch. The doctors are phenomenal tho. It's a shame my sons original ENT doctor moved away. The location is convenient and there is ample parking as they share it with different suites. They play area is extra small which makes for kids on top of kids on top of adults. They have a bilingual staff which is awesome for the community they serve.