My family cannot say enough good things about the love and compassion the staff shared with our…read moreloved one. I can't even fathom how they put together such a great team. From the Doctors and nurses down to the helpers and cleaning staff every single person was exceptional. The place is spotlessly clean, has different rooms and areas for all of your needs. I would not hesitate to place a loved one there .

I don't have the words to express my gratitude for the staff at Ames Family Hospice. Everyone…read moreincluding the volunteers were so compassionate and supportive during the difficult journey of losing my mother. They not only took incredible care of my mom, but were constantly looking after my well being and needs.

Just an incredible place, everyone was so caring that a friend of mine was dying, and walked out of…read morethe hospice. Unfortunately, he didn't live long with his severe kidney disease but he made it 2 years longer than he was supposed to live. Can't say enough. God Bless, Western Reserve Hospice

Thank you so much for making my mother and her family comfortable in her remaining days. You all…read morewere nothing short of amazing.

Cleveland clinic Hospice went above and beyond with My Mother for her care at the nursing home …read more Without them. I could not be assured that the nursing home was caring for her properly. They were kind, caring and very helpful with everything my needs and My Mother's. I can't say enough about the staff. Everyone who came to take care of her nurses aids and ministerial servants. We're all compassionate to both of us. Hugs and thanks to you. You were My Mother's protective guardian angels.

DO NOT USE CC HOSPICE services! Please advocate for your loved ones. Just because your family…read moremember has a terminal illness doesn't mean that certain events cannot be treated. I whole heartedly believe that what CC initiated was an attempt to kill my mother that was not actually dying. I also believe my mom was coerced into hospice in leu of palliative. Thankfully with the guidance of other medical professionals and another local hospice company, I revoked their services and took my mom to the hospital for a minor intervention. Their team made poor clinical decisions that delayed care which could have prevented irreversible damage to her heart and therefore caused further unnecessary decline in quality of life. What we experienced was not compassionate care. It was mismanagement of care . The lack of support and guidance lead to unnecessary suffering in the home and caused my mom and our family trauma. Once advised by another local hospice agency to have my mom evaluated at the hospital and treated we realized she was not dying as her nurse lead us to believe. The Physicians and nurses at the hospital were is shock of what had been done. My mom has been released from the hospital after a short 2 day stay. She is doing very well. No heroics were needed and she will recover in time. I cannot stress enough to make sure families understand that everyone's needs are different on hospice. Hospice can offer great support to families as long as you have the right clinical team there to guide you. Cleveland clinic is too big... they failed our family. In addition when we called to understand what happened we were dismissed and treated very rudely by supervisor "Crystal ". At one point she redirected the conversation to blame my mom.. trying to say she "refused visits " which was not truth. They had agreed on visits every other week bc my mom was still working. However to deflect and defend herself and the lack of knowledge she resorted to blaming the patient. I hope people read this and understand Hosoice can be a beautiful service. However Cleveland clinic does not offer the care and compassion that their patients deserve and seek through their services. If you are in the Canton Area please choose Aulman Hospice / palliative services. They actually saved my moms life bc a nurse over the phone took the time to listen to me and guide me to do the right thing for her.

Well, i can say, i did had doubt about this place, and i had some run in with some nurse staff, but…read moremy husband been there 3 years and it had improved alot, i mean, when nurse there not doing there job and they being a snot? I can Truly say manager gets on there behind or hire new nurse, i also have a mother in law in there, and come fine out? She not beening treated l nice but once i talk to manager thing has improve! Only thing is, i dont like is the Laundry staff! The stealing and lieing like crap! Which i hope they improve, but i can say they have reverse his stoling items and plus gave him more! So yes! Every nursing home have ups an it down, its just you have give them head up more Offend in whats going on? Also, little improvement can be made on weakend staff because who ever that one operator must!!! got sleep apnea! Or something she Wont answer The phone and have attitude too ! Now who chic is i dont know maybe young lady! But they need have better serves on weekend operator, If any other problem occurr the management will jump right on it ! Please be patient too! Cause manager not there 24/7 so as long you get call back after you leave a message ? You good! And be ready to tell what your pronlem might be? Stay calm and say whats going on? Sometime manager have replace or get better person to do the job! As long you report it!! And be reasonable, One more thing need to be Improvement on? Each resident should have a key to there close it! To resident whom can handle being responsible with a keyOr have there closet on there side of the room, with a key so they can lock up there belonging, which manager will have extra key too ,reason why i said this because,other resident will come in your room and go in your closet while you sleep? You dont even know it until its gone? The you think staff or who ever! Things does happen, but as long you bring. To manager attention ? Help will me there! And stsff Are too so

Starting in the front door the employees don't even like to open the door I guess it's too much…read morework ,the 99 % of the employees they're on their phone all the time like that's their job the phone,they don't even like to give water to my sister so they don't have to change her diaper, 2 days a go she hit the nurse button at 930am and at 200pm she was calling me crying because they keep ignoring her call I'm definitely getting her out of this place, they always short of staff that their excuse,her room is like a pool with her broken air conditioner but they never fix it,almost a year and just find out that they never help her wash her mouth not one time they run out of her diaper and instead of go get more they use someone else diapers that don't fit her and always making comments like why she call because she can do it her self when she's paralyzed, if you love you family member that need care this is not the place for them I'm so regretting to bring her here,and the manager always have n excuse on their favor instead of fix the problems and put the employees on the right spot for once

Sharon personally invited my family to tour the floor. I rearranged my life, cleared my schedule,…read moretook time off work, and even brought my elderly mother along--only to find that Sharon had vanished without a trace. No apology. No explanation. Just gone, like some petty, salaried ghost. It's astounding how someone can collect a paycheck while contributing absolutely nothing, all wrapped in a performance of disdain and a permanent "F*** You" glare. If Sharon is so miserable in her career--and clearly in her life--perhaps she should consider retirement instead of weaponizing her bitterness against families who are already under unimaginable stress. Her presence feels less like professional support and more like an act of emotional sabotage. If I had the authority to revoke her nursing license, it wouldn't be today--it would have been the moment she first decided contempt was more valuable than care, probably sometime in the 1980s. And let's not forget the time she forgot to hang up the phone, allowing me to overhear her casually label me a "B****." That tiny slip perfectly illustrates the daily theater of disdain she orchestrates: a culture of cold judgment, passive aggression, and thinly veiled hostility. Grace Hospital should be mortified that this is the face of their intake department. Sharon turns what should be moments of guidance and support into exercises in humiliation. Families deserve compassion, patience, and professionalism--not a masterclass in petty cruelty from someone who clearly delights in making others feel small. If I never return to that floor, it would still be far too soon.

Excellent care provided at this hospital! Great, caring, highly attentive staff! Also, good…read morelocation!