I initially had a great experience with Bend Dental Wellness. I needed a crown and felt very…read morecomfortable with the doctor--he did a great job, and I was happy with the outcome. Unfortunately, things became confusing after that. During my consultation, I was told I could bring in my retainers to have them adjusted to fit my new crown. However, on the day of my procedure, my bill included a new set of retainers that had never been discussed with me. During the procedure, scans were taken, but I was not informed that these scans were for new retainers--I assumed they were part of the normal process. At my follow-up appointment to place the final crown, I was given the retainers. The bottom one did not fit properly, and I was told it would be remade. I explained that I had not been wearing my retainers consistently for a couple of weeks and that my teeth had shifted, so I was not comfortable using scans taken at that time. I also shared that I was unaware retainers were being made in the first place and specifically asked to have both my upper and lower teeth rescanned once my teeth were back in proper alignment. After reaching out to the office manager, I was initially told I would need to pay half to have them remade. After some back and forth, they agreed to remake both the upper and lower retainers. I then wore my retainers consistently for about three weeks before returning for new scans. However, at that appointment, only my upper teeth were scanned, and I was told the lower retainer was already made. I explained that I had confirmed with the manager that both upper and lower retainers would be remade, and even offered to show the email. The technician declined to review it, did not contact the manager or doctor, and instead asked me to try on an older lower retainer. That retainer was molded to my previously shifted teeth and was actively moving my teeth back out of alignment. When I raised this concern, I was told the discomfort was "normal" and that the retainer was fine. I had to repeatedly explain that wearing a retainer based on a misaligned impression could undo the results of my previous orthodontic treatment. This interaction was one of the most frustrating healthcare experiences I've had. I felt unheard, dismissed, and unsupported. The technician would not escalate my concerns, review documentation, or involve anyone else in the office. I contacted the manager again to request a refund. After a long delay in communication, I was informed that I was being dismissed as a patient. I was eventually provided my scans, but it took over a month to receive my full chart records. I was ultimately refunded for the retainers. I work in healthcare and understand that mistakes can happen, but this situation reflected a lack of communication, professionalism, and accountability. There was no follow-up from the doctor, no apology, and no attempt to resolve the issue--only a dismissal as a patient. Overall, I am very disappointed in how this was handled.

Bend Dental Wellness is a wonderful, caring dental practice. They are very proactive, caring about…read morehow dental health affects the whole person. I highly recommend Dr Quigley and his staff.

Very professional dental group. The membership club has…read moreworked well for me. The hygienist takes time to point out what I need to do to improve my dental health

I first visited early last year to get a cavity filled. I hate the dentist like most people…read more First impression: beautiful office, very friendly staff. When I was taken back to the room I was offered "comfort items": bottled water, a blanket and chap stick. Yes please! I was just there today for a root canal. It sucked because it was a root canal but I felt very taken care of. I got my blanket, my water and my chapstick AND a heated, lavender scented neck wrap. It made it a little less crappy and made me feel taken care of. During the procedure, they stopped whenever I needed them to and they addressed my concerns. I can't remember the dental assistants name but she has cool shaped glasses and she's the best! Please tell her thank you! Dr. Caswell is also great! I will be taking my kids here from Now on

I have OHP which is basically useless for dental so I needed to find a place with an in-office…read moreplan. Alpenglow's is $100 to start then $35 a month which gets you 2 cleanings and x-rays each year and 15% off anything else. My x-rays were quite the adventure. I gagged one time which is normal for me. But the very nice and well-meaning hygienist wanted to help. She asked for a shaker of salt. Someone else in the office said she had one. She then comes over with a test tube of "salt" to put on my tongue to distract me so I wouldn't gag. I was highly suspicious... so I tasted some. It was citric acid. SO acidic it burned. They told me they were going to put a stripe of it on my tongue! So glad I stopped them! Just putting the story here so you can also stop them because wow that would have been awful if I'd just trusted them and had a mouthful of citric acid I expected to be a quick shake of salt. Besides that, I saw Jennifer Montgomery and really liked her. She taught me how to unlock my jaw which no one has ever taught me and I've had jaw issues since childhood. She did a thorough cleaning and didn't diagnose any problems that weren't there which is a huge problem in dentistry. Glad I found someone I can trust!

Weeks ago I had my 2nd and LAST dental appointment at AlpenGlow Dental in Bend. Here is why I call…read moreit LAST: I chose AlpenGlow when I was having trouble with Advantage Dental in La Pine. They had staffing issues. Covid was to blame and having a dentist from Portland who had to drive during snow season didn't help. Reading the good reviews of AlpenGlow, I went for my new patient appointment to get my teeth cleaned there on May 25, 2023. Due to a series of medical emergencies I had to cancel the next cleaning appointments but I went to them on November 14, 2024 and left feeling sad. After seeing what was the X-ray technician, then dentist who did gum check (I thought she was the hygienist because I never had a dentist do this), then I briefly saw THE hygienist as she peaked in the room to say she didn't have time to do my scheduled cleaning as I "needed deep cleaning that would require two appointments". I heard horrible gum numbers I have never heard in my life. I later showed my daughter the estimate and she said it was the 2nd high estimate she heard from them recently. I'm in my 70s and I have had some long-term dentists. I miss the one who retired as he took care of me and my four kids for over 27 years. I know the routine. Most dental appointments have been good for me, but I didn't feel good about the last appointment with AlpenGlow. I felt hustled and I don't even remember their names, if they gave them to me. No small talk. I also wasn't even shown my X-rays which I later realized no dentist has ever done that to me. I was told the X-rays were in the other room I didn't get to go into. Other dentists would have shown them and explained my options. Not sad now. My teeth were cleaned in one appointment by another dentist, and I felt the way I have about the good professional dentists/hygienists in my life and I'm going to return there. Saw my X-rays, no rush. Merry Christmas to me--I saved over $900! So glad I got a 2nd opinion. I got a normal cleaning with the addition of a deep clean of two teeth, not four sections. I only had a topical to help with pain on those two teeth. This is the first time in my life to be told I needed a deep cleaning. I realized that it had been almost one year and six months since they were last professionally cleaned. But somehow I needed a deep cleaning of two teeth. A few teeth below needed a little extra attention but nothing like those two teeth. I have never felt the need for a second opinion but I'm glad I got one. The office of AlpenGlow has a beautiful vista, but I am not willing to help pay for it.

I originally went to Aspen Dental in Bend because they were one of the only providers that accepted…read moremy insurance. During my initial visit, I was advised to replace four large fillings with crowns. After agreeing to the treatment plan and beginning the process, I experienced repeated appointment cancellations due to ongoing staffing issues. On top of that, several appointments were delayed because the crowns were reportedly being held up in customs. When I asked where they were being shipped from, I was told they were coming from China, which was concerning to me given the cost and importance of the dental work being performed and the fact that they are our adversary.  Fast forward three and a half years, and one of the crowns has already chipped in half. Since then, I switched to another dental office that uses crowns made in the USA. Unfortunately, my current insurance will not cover replacement of a crown within a five-year period. When I went in to Aspen Dental, I was informed that their crowns are only guaranteed for two years and I needed to be a continued patient with them on a regular maintenance schedule with them.  As a result, I now have to pay out of pocket to replace the failed crown. In hindsight, I may have been better off keeping the original fillings. I would go across the street to PureCare Dental. They not only use crowns made in the USA, but they guarantee them for five years.

They take care of a person's dental needs caringly and find an appointment easy for a person. I…read morewas offered same day or walk in.

I had to return 8 times, to get a replacement denture, because they just could not get them right…read more They looked bad, and were painful. And ultimately I had to give up. I paid $800. I was really upset, but thought maybe I could at least get old ones relined, but no. Not unless I paid an ADDITIONAL $350, and get none of the $800 refunded, even partially! So I was done. Not my fault they couldn't make them, but they wouldn't even admit they weren't right. I left the 2 rejected dentures, which they asked why I didn't take them. Well, because they looked bad, fit horrible, I would never use them! Did they want to think I just wanted extra dentures? Gave 1 star, because they were nice! Update : Contacted Customer Service who set me up with a liason. She got me a full refund, so at least there's that.

Very poor customer service. My bottom plate has had a tooth break off twice. This time, I can't get…read moreit fix for a long time. My options are check in every Monday to see if they have an in house tech, which may never happen, or drive 4 hours and lose a days pay plus gas, or ship the plate to Texas and be with my teeth for 4 - 6 weeks. Then they promise to call me and never do. Since they completely changed staff, customer service has completely disappeared!

Best dental care and front office staff I've ever experienced. Period…read more Phillip Ruder

I was treated so well even though I was nervous about the procedure. it was explained thoroughly…read moreand I trust Dr. S. so much. I've been with Skyline Dental for over ten years. Thank you for the great staff as well. Skyline Dental may be the best in Bend!

I finally got the nerve to see a dentist after several traumatic experiences and after researching…read morefor months landed at Bend Family Dentistry. Under the care of Dr. Theda. I had decided on dentures after years of pain and she assured me this was something she could do. A full upper was done. She then told me my four front lower teeth had to go and she could make me a lower partial that looked like a retainer. So she extracted those as well. $8500.00 later she out right refused to finish my bottom partial. Her treatment coordinator simply replied to every question I had with " You have been referred to another dentist." Dr. Theda was paid in full for this work both by my insurance and in cash by me. I have no idea why she referred me. My insurance will not pay twice for same procedure and I am left withOUT four bottom front teeth. The office did offer me a refund but it was so little I can not make my mouth whole until I save enough money to pay for the copays at another dentist. Stay clear of this Bend Family Dentistry NIGHTMARE NIGHTMARE NIGHTMARE

I grew up witnessing my parents and their siblings losing their teeth young. They were children of…read moreimmigrants; poverty and malnutrition in their youth played a role. They grew up over 100 years ago. This gave me a strong drive to maintain my teeth. After a bad dental report from another office, I called Bend Family Dentistry hoping to get a 2nd opinion. The woman who answered immediately went into action to see what they could do for me. Weeks later I walked out of Bend Family Dentistry on 3rd Street in Bend, my teeth properly cleaned and I'm smiling. I witnessed confident employees who love their jobs. I highly recommend Bend Family Dentistry. They provide excellent quality work, show compassion and listen to you, and their prices are reasonable. I understand and recognize good communicators of professionalism. Thank you Bend Family Dentistry!

I LOVE this dental office. Every time I go, they are so welcoming and helpful. Tracy is the best…read moreand I love talking to her during my visit. They really do make you feel like family. I'm so happy I found a great place with wonderful people that care

One of the best views of the Deschutes River in all of Bend is from the patient exam chairs at…read moreRiver Park Family Dentistry. I'm not kidding. But the view isn't the reason my hubby and I have been patients at River Park for the last seven years. The reason for that is the top notch dental care we receive from Dr. Ben Grieb and his staff. Including the patient chair side staff like dental hygienist Kathy, who does a stellar job of keeping our teeth clean and polished - we each go in three or four times a year to see her and once you've been her patient you see why she has a waiting list. Also, dental assistant Lorraine, who flawlessly assists Dr. Grieb when we need a procedure done, like a beautiful crown I just had "installed". Also the office staff, including Marcie who keeps insurance and personal billing coordinated and Mona who keeps appointments lined up and on the two occasions when my hubby had emergencies was able to get him in the door in nearly an eye blink. Front office staff make a big difference in patient satisfaction with a medical practice whether we all realize it or not. Another reason is that the office is both serene and bubbling with enthusiasm for patient care at the same time. That may sound odd, but you can sense it in the patients too, the good energy everyone seems to have about being there. And let's face it, going to the dentist is not something one looks forward to doing. But River Park slogan, "We treat you like family" really is borne out in the patient care. Still another reason is that the technology used for patient exams and procedures is all in place to provide state of the art dentistry. Not to mention the entire place, from waiting room through exam rooms is sparkling clean. That matters to us in medical offices. But in the end, it all boils down to how one feels about the dentist in charge. We have a lot of confidence in Dr. Grieb who has a high level of skill in dentistry technique as well as chair side manner that are the result of experience in dental practice combined with a passion for excellence in outcome. He is a top notch practitioner and one has the sense that he is completely vested in each patient's care. We appreciate his advice and the time he takes to explain options, we trust his expertise, and we are always extremely pleased with the quality outcome of his work. And it occurs to me, as I write this review, to share that something my husband and I both appreciate is that as a procedure is being done, Dr. Grieb explains what he is doing at each step. Great protocol to relieve patient anxiety, it seems to us! If you're living in Bend and looking for a dental office for top notch dental care, we happily use Yelp to refer you to Dr. Grieb and River Park Family Dentistry.

I definitely have anxiety issues when I have to have dental procedures done. Today I had a great…read moreexperience having a crown procedure done at East Bend Dental. Dr. Taylor and his assistant Araceli were caring, compassionate and professional. They made me feel comfortable throughout the process. I am so grateful for having this team at East Bend Dental taking care of my dental needs.

They are so kind there! I've been going there for several years now and I love going there! They…read morejust finished making me a denture for my top left side of my mouth! I was working with Taylor but it was both Taylor and his wife who is also a dentist there that convinced me to get the partial! She has been helping me a lot since I've been going there. It's so cool to watch out the windows! I think it looks cool anyway! They are super good at what they do! The wholesome people who work there provide excellent care! When it comes time to pay my bill, the people in the office are so efficient! They are fair although it's expensive to get dental work done! I'm really glad that I found East Bend Dental!

My wife and I have been patients of Bend Dental group and Dr. Starr for more than 10 years. Would…read morenever consider going elsewhere!!! My hygienist, Abby is fabulous and a truly dedicated professional.

Best Dental Group ever. Extremely caring, friendly and efficient. Makes going to the Dentist…read morebearable.