This is the first dentist's office that I've been to since being out of the military and it was…read morephenomenal. The staff here is amazing. They give you a lot of reminders before your appointment and they email you paperwork to fill out before your appointment. My hygienist was so awesome. She was thoughtful, and thorough and explained everything that she was doing and even took the time to explain my X-rays. She was so amicable and made me feel so comfortable. This was the best and most painless cleaning that I've ever had. When the dentist came in after my cleaning, he briefly talked to me listened to my concerns, and was able to refer me out to an orthodontist. I am so happy to have found this establishment.

Dr Bergano is my dentist and I am glad he is. From when the beginning when I first came to him & up…read moreto now, him and his staff have always been so wonderful. For all the years Ive been in Va Beach, his practice has to be the best Ive been to. There scheduling is always good. They try their best to accommodate you with your chosen time. When you get into the office, you rarely have to wait long because they work like clock work. Don't get me wrong though, their hygienists aren't rushing you because they always do a great job and make me teeth feel squeaky clean but they're just fast hard workers. When it comes to the billing process, they make sure they check with your insurances and make sure they get covered but if its not they offer payment plans. And if you ever been to a dentist you know how pricey that gets... Another thing, if you're like me and you hate when you get dental work and they need to administer anesthesia, Dr. Bergano for some reason does it so good I barely feel the pain of the needle. So next time you need a good dentist in Virginia Beach, choose Dr Allan Bergano.

Very good dentist. My family and I love the service. Thank you Idea Smile family for taking care of…read moreus.

1st appointment was chaotic. Once it was over they left the bib wrapped around my neck, tools still…read morein my mouth, glasses on my face. I had to ask if they were going to remove any of it. My next two appts (every 6months) were cancelled the day of because there was no dentist to perform the cleaning. So I havent had a cleaning in over a year. I go to the dentist every 6 months for cleanings and my 1st appointment with them, they advised that every one of my teeth had cavities/decay. It would be over $2k to clean. I took my business elsewhere. Come to find out, my teeth are still in perfect condition. Do NOT here. Clearly they have no idea what they are doing and I believe the good reviews they are recieving are from the employees. BEWARE

The office is currently booking 11 months out which I find unacceptable. There is also a very long…read morewait list for cancellations. The dental equipment machines look rusty and paint chipping off. They are so tightly booked solid my hygienist said she needed to use the restroom but didn't have time to. The doctor did not feel my neck and jaw to detect cancer. The hygienist did not have the standard extra person to call out the 3,2,2,1 gum health numbers to which slows down the appointment.

Responding to your response of my previous review regarding your practice of sending customer calls…read morestraight to voicemail. I'm not anonymous. I am the only person in the reviews who's noticed that the office doesn't answer their phones. You also see my first name clearly at the top of my review. Rather than calling, I went in to see my doctor after a weekend in pain. I was informed "that he was going into a procedure," and the staff member escorted me back to her desk. I explained my issue, which was that from the medicine I was finally prescribed, I had an infection. I had an emergency, and the care I received when I was in the office didn't extend to after-hours.  Providing exceptional customer care and service can't be your top priority when, in fact, your phone calls--I know "customer" calls--go straight to voicemail. I sit in the office at every visit, and I do not hear or see anyone answer a phone call. No one. As the staff member listened to my concerns, in hindsight another staff member (brunette, with a ponytail) came and sat right next to us. Pretending to stare at the computer screen, "being nosey" and "eavesdropping," which was unprofessional, especially when your customer realizes what you were doing. On the contrary, this woman could have been answering the phones. This is a pretty large office, and it looks like they have ample enough staff that could also cover the phones, as in other smaller dental offices with smaller staff. Whenever I ask why phone calls are going directly to voicemail, I get this look as if the individual doesn't know how to answer because I've heard all the lack of excuses. As here, you're telling me to call the office, but you don't answer the phones.

I have had the Best Experience by Far at Dr. Ball's Office in regards to Dentures! Dr. Ball's…read moreOffice takes their time and with expertise to give you dentures that fit well and will also help with making them to not cause gag reflex's that was my biggest problem. Dr. Ball and Megan spend the time to trim your dentures to give you the best fit and to help with such issues you may have with wearing them. I Definitely Recommend this Office !

Great customer service and I always feel comfortable. Love the dental hygienist I usually have. I…read morebelieve her name was Melanie. The place has a nice aquatic ambience and pleasant welcoming area. Julie Ball has great staff and she's pretty funny.

Joshua O. Miranda, DMD is an amazing dentist. He will always go slow and even apologizes repeatedly…read moreif he thinks the patient is in pain. He did so for me even though the tooth he worked on had a root canal and could not feel pain any more. I had to get a crown worked on right before surgery and he got me in and worked out a fix in order to avoid any dental issues being a problem. He tries to keep costs down and is so nonchalant about it. I trust him with my and my daughter's teeth and would recommend him to any and everyone. He is a genuinely caring person and will listen to your needs! I'm grateful for him.

I wouldn't recommend Konikoff to my worst enemy! I should've written this review sooner to warn…read moreothers. At first, staff was nice, accommodating, and seemed like they cared. However, at my next appointment for a root canal, things took a turn for the worse. I informed the hygienist and dentist up front/before this procedure that I was having issues breathing through my nose due to allergies and was scared because breathing through my mouth during a root canal would be difficult. Annoyed they told me I can reschedule for 6 months later or just deal with it. Since I was in pain, I went ahead with it. Well, that was a huge mistake! During the root canal, the dentist & hygienist LEFT ME with my mouth WIDE OPEN (root canal apparatus) for 45 MINUTES! Since I was breathing through my open mouth and only my mouth as my nose was completely blocked up, which made my throat and mouth was SO dry I thought I was going to die. I couldn't swallow or wet my mouth. It was completely dried out which made it harder by the second to breathe. And they just left me there - laying back, staring at the ceiling, unable to produce saliva, not able to breathe through my nose, with a plastic apparatus keeping my mouth wide open the whole time, drying out more and more each second. I couldn't talk. I couldn't breathe. After 45+ minutes of this with NO staff checking on me, I was scared for my life. For months, I had nightmares about this! The ONLY reason I'm sharing my experience here is so that someone else won't have to go through what I went through.

I made an appointment October 6th. They wanted a $50.00 payment to hold my spot. My appointment…read morewas for december 10th. I called to make sure everything was still on track. They said they changed computer programs and I was no longer on the schedule. They rescheduled me for 12,12,25. Then they told me their person quit so I couldn't get in until next summer. I said I would like a refund and she said she would take care of it right now. She still has not refunded my $50.00. I do not understand why they didn't just hire another person.

I broke a tooth a couple days ago, and if I'm honest, a tooth that should have been fixed a while…read moreago. Kylie answered when I called and was able to get me scheduled the next day, gathered most of my info and made everything easy when I showed up. Now the service... I don't like dentists. Had bad experiences. But the staff here was friendly, calming and caring. They weren't able to figure x my tooth then but scheduled me for another appointment to have it taken care of and started me on antibiotics to clear up the infection in the gum. Couldn't be happier with everything. And it didn't hurt that my dentist had stunning brown eyes to make me feel a little more calm. Definitely recommend them.

I just had my teeth cleaned by Dr. Do and was impressed by the job he has done. The previous…read moredentist I attended for years retired and so I was seeking another dentist. Dr. Do was accepting new patients so I gave him a try and so glad I did. The last dentist I attended did they a good job but I feel Dr. Do cleaned my teeth professionally well and is very happy with his work. I would definitely recommend him if you are seeking dental services.

I'm so shocked to read these bad reviews. I scheduled an appointment through my insurance and…read morefollowed through. The day of, the Dentist told me everything my teeth needed & cleaned them. They felt wonderful !! Gave me a recommendation for an oral surgeon. Any questions I had, he answered with no hesitation in a very kind manner ! The receptionist was very kind as well! No confusion whatsoever.

I don't know if I was bamboozled or if the initial treatment/cleaning was just so over the top…read morewonderful and they try really hard to make you feel special to endear you here so you keep coming... but it's been downhill from then on. First, the doctors are wonderful and I have no issue with them on our brief interactions during my exams. Since my first visit with Stacey, on my next two follow-up visits she wasn't nearly as nice and even seemed annoyed when I tried to make small talk or ask to get more information on my gums. I eventually went with another hygienist due to scheduling and liked her so I switched entirely and have been seeing someone else the last 3+ visits. Like my previous office, if I have to reschedule at any time - they book out like 8 months so you're screwed. This is why I switched offices initially, who the hell is going to wait 8 months to be seen if they have something come up between the 6 month appointments? That means you're waiting well over a year even for a cleaning. Nope. It's happened multiple times to me here and it is the exact reason I switched offices to begin with. These appointments are booked incredibly far in advance and people have lives - so when you need to reschedule I can understand a few weeks or a month but my Feb 02 appointment being rescheduled for August at the soonest?! Unacceptable. Additionally, the receptionists are rude when you call and try to ask any questions and are condescending. I've been nice when I've called and I'm met with some sort of indifference and talking down to for asking simple questions or trying to explain a situation. I'm again switching offices. I'm out. It started off well but the level of care isn't the same as my initial review. Not by a long shot.

The staff is so friendly! I've seen all the doctors and they are all so caring. They let you…read morechoose your path and aren't pushy like some doctors I've seen elsewhere. I always feel like I'm in good hands when I'm at the office. It feels like a family.