I would rate 0 if I could based on how they treat new patients. Stay away. They send you all kinds of emails making sure to make sure you have everything in order yet they don't do that themselves. Shame. read more

I had 4 wisdom teeth pulled and experienced no pain at all. I am 45 yrs old and the only thing I had was swelling the first day. Dr. O'Brien is a God send and I see why they call it gentle dental. 100000000000000% recommend. read more

Definitely scam artists. On my first visit they advised I needed a deep cleaning because I have "bone loss". Funny how no other dentist has ever expressed concern with this for me. They didn't clean my teeth, and barely examined me, the biggest concern was to show me the high bill for deep cleaning I supposedly need. Also took way too many X-rays because they "couldn't see them", and I was very uncomfortable with this. I asked several times if it was normal to take this many X-rays (at least 40). No other dentist has ever taken this many films on me. No one ever introduced themselves to me by name at any point in the appointment. The hygenist did this tooth number count thing called "gum charting", which no other dentist has ever done on me. She seemed surprised when I told her I had never had it done (or she faked surprise because this is how they attempt to scare you into an expensive deep cleaning). Another Yelp reviewer mentioned this as well, so I thought I should include it. After a minimal exam and NO cleaning, I was left sitting for about 20 minutes until I finally just got up and got ready to leave, then of course they were ready to show me a bill for my next appointment which would be hundreds of dollars. I was really concerned with my supposed bone loss until I got home and looked at all the terrible reviews about Gentle Dental. Also spoke to a friend who had the same thing happen to her, then got a second opinion where they told her she did not need that service. Also several reviews online stating the same. Avoid. read more

What do you care about when you go to the dentist? I care about feeling at ease and relaxed in a place that is otherwise generally uncomfortable for me. Dr. Fee was thoughtful, courteous, and attentive to all my misgivings about all the dental work I needed done. She took her time to explain what needed to be done, the reasons why, and what the likely outcome would be. She was able to numb me up immediately, and other than slight pressure, I did not feel a thing! And when she was working on me she kept me apprised of what was going on and the progress of the procedure. I highly recommend her. I was a bit startled to see some of the criticisms of this place, but I have a guess as to why. I've been to this location a couple of times and the first time I came here there was some other dentist. He was not very friendly and seemed a bit of an awkward fellow. Dr. Fee, who I think may have been recently hired, is basically the polar opposite of him and brings an earnestness and genuineness to her practice that can't help but make you feel that you're getting quality work done. read more

Gentle Dental of Springfield - General Dentistry Near Me - Springfield, Pennsylvania

This office has all around poor staffing. Starting with Joyce the receptionist who has made a mistake every single time she's scheduled an appointment for me whether it be date/time error or billing errors. Only when she's in the office these issues arise. The other receptionist, even though slightly uninformed on general dental information is fine. Also, they mostly care for the money and not about their patients. The hygienist claimed I "needed" a more expensive cleaning, when I said i could not afford it this woman literally shrugged her shoulders at me... When I later expressed my frustrations with her to someone else I was told "if she does not do that procedure its seen as neglect".. but shrugging a patient off because they cant afford something is not seen as neglect??? I wish i would've noticed the signs $3.500 ago! Don't waste your time here. read more

So I went here at the recommendation from a friend. They were great from the first phone call on. I broke a tooth and they squeezed me in immediately. Gave me a thorough exam by a tech named Rudy, who was amazing by the way. Dr. Fee come in and gave me my choices and a complete breakdown of what was recommended and what was needed. She was honest, funny and made me feel very relaxed and comfortable in the dentist chair. I highly suggest Dr. Fee and her staff for your dental needs. read more

I love Gental Dental, the minute you walk in the door you feel welcomed. The staff is very professional and also down to earth. Dr.Fee is the best dentist that I been to. She explained the treatment plan that she put together for me. I had a deep cleaning and scaling which was done by the hygienist Natalie Angelini.She explained the process step by step to me while also encouraging me to follow up with continuing care. read more

If I could give negative stars I would. The people that work here are either incompetent or scam artists. I gave them my insurance info several times and they kept saying things weren't covered and I had to pay. When I called the insurance co. they said it was a lie, it is covered. They continued to harass me for payment for things my insurance said had been paid!! Worst of all, the dentist behaved inappropriately with my teenage daughter by cursing several times while working on her. She was so upset she begged me to never make her go there again. I wouldn't send my worst enemy to this place!! It needs to be investigated and shut down. read more

I can't rate this place low enough. I'll condense my story...I went in to get a crown fixed about a year and a half ago. Gentle Dental told me that the procedure would be covered under insurance. During my last visit, while I was in the chair, with my old cap pulled off, they told me that the procedure was not covered. I made them stop immediately until they told me what the cost of the procedure would be. 10 minutes later, the hygienist comes in and tells me that everything has been fixed insurance-wise and we're ready to proceed. You know what's coming next...they did the procedure and I received a bill about a week later. According to the insurance company, the office manager, Sue, was supposed to contact the insurance company and provide them with paperwork, but never did. I called to remind her twice. According to the insurance company however, she never did. Susan, the office manager is horrible with any sort of communication and I constantly had to get on top of her for everything. Finally, I had it and just went in to pay the bill. Unfortunately, the bill didn't add up and nobody in the office could explain why. I left and emailed Susan right away. Time passed and when she finally got back to me, she told me that the bill has been sent to collections. They sent the bill to collections while I was waiting for them to explain why it didn't add up! I called the collections company, which was called Dental Care Alliance. Eventually, I found out that Dental Care Alliance owns Gentle Dental, so they're not a collections company at all. DCA finally explained the bill, but said that since the bill had already been sent to collections, so I was mandated to pay that fee. I called the collections company that DCA uses and they told me that there was no such account for my bill and that they had never charged out anything to DCA. I finally emailed DCA, threatening to sue for fraud and they removed the fees and interest that were accrued while I was waiting for them to fix everything over the time span of...a year and a half. The bill is now paid and it's all over with. As for the quality of the work, it's about a 5 out of 10. My tooth looks okay, but is not even with the other teeth next to it. The dentist, Dr. Choi, even wanted to grind down one of my natural teeth to make the crown fit! Of course I wouldn't let him. Two times while I was in the office working out bill stuff, other people were complaining about work that was done as well. The bottom line is: STAY AWAY FROM THIS PLACE AT ALL COSTS! Neither the workmanship or infrastructure is there to have any sort of positive experience. Look at all the other reviews. This place is a mess. read more

Gentle Dental of Springfield - General Dentistry Near Me - Springfield, Pennsylvania

When I needed to see a dentist with my new insurance policy I kindly requested Gentle Dental of Springfield. It was apparent upon my 4 visits (needed periodondal scaling, 3 cavities filled (one which needed to be redone within a week) and a root canal. The root canal was causing me extreme pain and I was desperate to have it taken care of first, however I was told that the filings and scaling could be prioritized and I needed to apply for a payment plan based with them before they would touch me for the root canal. (at the time I had novacaine and could not talk before understanding these terms, and was drooling blood all over myself, trying to sit up and motion to wipe my face wasn't enough) least to say Dr. Hinrichsenh is a nice guy but it is obvious that he is overworked and unable to provide quality treatment to the high # of patients they accept at any given time. it is also apparent that most of the staff there does not like coming to work everyday, And i would rather not have them working halfassedly on my teeth. the dental hygienst was extremely rude and dismissive with my father when he inquired about the cost of the scaling and why it was being performed prior to the root canal. They are more concerned with you paying your bill than treating your teeth and it shows in the service. if you value your teeth at all, save yourself a headache and go someplace esle. You can set up a payment plan across the street at Lee Dental Associates, or shoot down Sproul Rd to Williamsburg dental in Broomall. Anywhere but this place. read more

I just started going to Gentle Dental in Springfield, PA because they are in my dental plan. It was a good move for me. I have had gum surgery in the past so I have my teeth cleaned every 3-4 months as a precaution. I couldn't have been more satisfied with their knowledge, professionalism, kindness, and access to modern equipment. I have arthritis in my jaws and they are usually sore 24-36 hours after a dental procedure because of holding my mouth open. I mentioned this to Natalie, their hygienist, and she put a jaw guard in my mouth for comfort. NO jaw pain afterwards! Why did it take so long for someone to offer this? I didn't know they existed. I highly recommend this office. read more

After the horrible experience I had here I just went to the dentist 10.2014. Only 2 cavities. One was my wisdom tooth the other was my front teeth had weakened and peeled due to pregnancy and nursing. So it looks like the other cavities disappeared. Since it seemed to far out to mention I "loss" my engagement ring that day and never found it. read more

My first visit to Gentle Dental (Springfield, PA) was anything but gentle. The lady I spoke to on the phone to make the appointment was very nice. She took all of my information including my insurance information. She also emailed me all necessary paperwork to fill out. I received a phone call from the office the night before my appointment - the girl seemed a bit confused and asked for all my information again. She told me to arrive at 8:45AM for my 9:00AM appointment as there was additional paperwork to fill out. The next morning, I arrived at 8:40AM and was greeted with "wow you're really early" (not so friendly tone). I shrugged it off as maybe she hasn't had her coffee yet ..I gave the lady behind the desk all of my paperwork I had previously filled out and the response was "well the doctor will not be in until 9". She then proceeded to ask me for my insurance information - I told her I had given all of this information to the woman who booked my appointment and again to the woman who called to confirm my appointment - response was "Well, that's the general office and we wouldn't have that information here". Say what? At this point I am annoyed -- Number one, that is no way to greet a new patient let alone ANY patient. Number two, instead of telling me the doctor won't be in until 9AM, she could have said thanks for the paperwork, please have a seat in the waiting room and the doctor will be with you shortly." As for the doctor -- I am not fond of him either. He is a nice enough guy but needs to be a little more professional. I do have a sense of humor but when I ask a question, I would like a straight answer. He turned everything into a joke. Oh and I waited in the chair for at least 40 minutes while they said they were figuring out my insurance information. It was a complete waste of my time! I will not be going back to Gentle Dental nor will I be recommending them to anyone. read more

Gentle Dental seems to be only interested in scraping the living daylights out of one's teeth. I wanted a teeth "cleaning" but I was told that I had too many problems with my gums. They counted each tooth and assigned a number to it. Then they added it up and said $330. All I wanted was a teeth cleaning, instead Gentle Dental wanted to take me to the cleaners. Don't go there. read more

First, making appointments with this office is a nightmare. They should probably say they don't take new patients (and then they should close their doors forever, but we'll get to that). After finding a time, I called back to confirm and they didn't have me on the calendar - and that was after numerous attempts to call them when nobody answered. So I had to find ANOTHER time for an appointment. The first, supposedly exploratory appointment - which I thought was for a cleaning - ended up that they probed and prodded and found a few cavities. Fair enough. I then had to go through the nightmarish experience of finding an appointment time AGAIN. Had the fillings - they overnumbed me which they said they wouldn't do, but Dr. Fee and her team were pleasant enough and did what I guess was an OK job. I can't fault her dental talents. Then I had to go back for a cleaning. AGAIN with the nightmarish scheduling problems. Show up for the cleaning - no, wait, we can't clean your teeth. WE did a further exam and found another problem. Why wasn't this all done the first appointment? Nobody really knew. And then the incompetence EXPLODED into exposing what may be the most inept office staff EVER. Nobody would explain to me what was happening, just giving nonsensical answers to questions nobody asked. There is nobody of any authority onsite, and nobody of any intellect. I must have asked a question 10 different ways to get them to answer me, but they kept going with a standard "we don't care" answer. Then they accused me of trying to get their dental hygienist to lose her license. Yes, that was my plan today - to find a dental hygienist and ruin his/her career. Their staff just puts you into an assembly line, brings you forms and has you pay on the way out. There is no concern for anything remotely involving customer service or care about you as a human being. You are a payment, waiting to be collected. And their staff probably drinks Brawndo... its got was plants crave. read more

I took my 13 year old daughter to her first (and only) appointment with Gentle Dental in Springfield for a cleaning and checkup. The young woman who took her x-rays and lead us to the exam room was very pleasant. Then the dentist came in...introduced himself as Dr. Bill...and proceeded to examine my daughter's teeth. He placed some instrument on each of her teeth and called out numbers to his assistant. When he was finished with his exam, he announced that my daughter, who is a very conscientious brusher, who has never had a cavity before, and who had been seen by our previous dentist within a year of this appointment, had EIGHT cavities that needed to be filled!!! I had recently lost my job and my daughter was very upset at the prospect of me having to spend money on fixing eight cavities. She started to silently cry. The doctor, without asking why she was crying, said with a sneer, "Save your tears for home. I was in a motorcycle accident and had my leg crushed. That was something worth crying over. We don't want your tears here." My daughter was shocked and hurt - I was furious and absolutely appalled!!!! Needless to say, we left immediately! We will never again subject ourselves to that heartless, insensitive jerk again!!! Hopefully others will be wiser than I and check out Gentle Dental on the internet before wasting their time and (heaven forbid...tears) on Dr. Bill!!! read more

I went to visit Gentle Dental because I was not happy with my normal dentist and I had heard some really great things about Dr. Fee. I got to my appointment 30 minutes early and checked in with the front desk. I was in the chair within 10 minutes of sitting in the waiting room. Meeting with Dr. Fee and her hygienist made me feel so happy, both ladies were super kind and caring. It felt like I had known Dr. Fee for years! I was able to voice all of my concerns before the exam and I didn't feel rushed at all. Dr. Fee listened to everything I had to say. I had some X-Rays done and then Dr. Fee did her exam. She broke the news that I had four cavities (my first ones ever!) very kindly. She explained the process to me and when I came back to get work done I wasn't nervous at all because I knew I was in good hands. I was numbed with some gel to make sure I didn't feel the needles, my cavities were in all four of my back molars so everything had to be spaced out. Four needles later (without feeling any of them) my whole mouth was numb. Before the drilling started Dr. Fee made sure that the numbing had worked. This was my first drilling experience and it was actually great. Dr. Fee then brought in Rudy to do my fillings. He was very funny and super nice as well. He really took his time and also explained the what he was doing and what he was putting in my teeth. After he polished up his work, Dr. Fee came back and examined the everything. She informed me that I was all finished and I could go. I felt so great that I went back to work for the remainder of the day. I can't even tell that I have fillings, they match my teeth perfectly. I am almost 25 and this was the first time I had any dental work done and it was honestly the best experience I've had at any doctors office. Thank you so much to the staff and Dr. Fee at Gentle Dental of Springfield!! read more