Worst customer service ever!!!!! I called last a couple times last year to cancel, then started…read morecalling again, for the past 5 months to cancel, with no success and then since January my payment went from $20 to $27 without even letting me know. I don't even have the fob anymore to even get in there to talk to anyone. They need to do better. Let's see if they call me back or cancel it for next month!

Pros : It's 24 hours and has single person bathrooms. Also very friendly staff. That's it…read more Cons : This is a very very small gym with an incredibly mediocre setup. They charge a monthly maintenance fee which is completely fine, however equipment is consistently breaking down and takes forever to be fixed. In one of the pictures the pullup bar is missing a grip on one side and it has been this way for AT LEAST 6 months. When I asked a team member about it they gave some bs excuse about it and said it would be fixed soon. 3 months later still nothing. Also noticing what appears to be black mold on the ceilings(I'm not an expert.) I stay here because it is extremely close to my job and is basically the only gym available when I'm off that I know of. If any other options become available that can even come close to the convenience that this gym offers I will immediately cancel my 2 year contract and happily pay whatever cancellation fee comes with it. Also goodluck going during the afternoon.Thanks for reading

LOVE this studio. I…read morewent to a Pilates Barre Fusion class this morning and couldn't be happier. Dynamic and challenging -- in all the best ways. I am just thrilled to have learned about this new studio in Westwood. I was having a hard time finding a Pilates/Barre class in the neighborhood. Also, the class was $15 -- very reasonable. And on-site parking -- definitely a plus.

I was lucky to have a private class with Ellen of Core Asset Fitness, and I highly recommend the…read moreexperience. Ellen has a wide range of knowledge about the human body, from her training not just as a yoga teacher, but also as Nurse. I always feel that the more Vinyasa Yoga classes I take, the more questions I have! Ellen helped me with the proper alignment for my body and range of flexibility. She also showed me some pointers to help with specific postures that made me feel I was really getting the pose for the first time. Great experience, great teacher.

Closed last October and I'm still waiting to get my belongings out of my locker. Managers/owners…read morehave been non-existent.

A couple of months into my workout - one day, during my workout, the general manager approached me…read moreand offered to cancel my gym membership because I dropped my weights during my deadlifting. Before I signed up, I specifically asked three questions: 1) Whether I can do deadlifts; 2) Whether I can drop weights; and 3) Whether I can use chalk. The staff (a young boy) at the front desk answered affirmatively to all three questions, so I joined the gym. Many Planet Fitness type of commercial gyms have noise rules - that was why I asked. Given the explicit initial verbal consent when I signed up, I was furious and felt not welcomed. I argued with the manager and then left immediately without finishing my workout. I came back a second time to get my refund (and btw they refused to refund my annual fee). Now the young boy who signed me up claimed I only asked whether I could do deadlifts. And he claimed that he had warned me multiple times. These were flat out lies. About two week ago (and a couple of months into my training), he asked me to put mats underneath and I complied. That was the only time that we had a discussion about the noise. I pressed for details about those supposed "warnings" and the boy refused to clarify. I've trained at the gym for four months at different hours. Most of the time I saw only teens at the front desk. The general manager claimed he never saw me before that day's incident - thus I realized that the gym never had proper professional management. If the gym decides to hire underaged staff to help, that's perfectly okay. The problem is - if the teens - who lack the professionalism of adult trained staff - decide to handle matters in a teen's way - customers will have limited resort. The manager pointed out that the gym has rules forbidding weight dropping (and I am not disputing their general rules), but the gym also has rules that people must wear their masks at all times, as well as you must put weights back on the rack. But the rules are never enforced. People wander around, or grunt heavily, a lot of them without masks especially the teens. I have been training for a couple of months and I was under the impression that it was a gym managed in - let's say - a quite libertine way. I told him that this club is among the most dysfunctional in terms of weights arrangements (and I have toured more than a dozen gyms in different areas) - every single time I went there there were always some weights on the bars/machines (sometimes only on one side) and I had to put those weights back by myself. Different categories of weights are often stacked together. Also, having three 45lbs plates only on one end of the barbell hanging on a rack without people attending is actually dangerous. When I pointed out these apparent irregularities, the general manager - rather than acknowledging that things could improve - exploded at me. He shouted that it was not feasible to have staff sleeping on the floor all day to observe gym etiquette and enforcing the rules - and he would not stand me "insulting" his gym. So this is an interesting development. But after reading other comments on Yelp now I perfectly understand that I am not the only customer who got shouted at by the general manager. To sum up - the gym is not professionally managed compared to industry peers. The training environment is passable but not among the top tier. There are a lot of teens who train here and teens have different manners. For the mask conscious people - I've been to gyms that stringently enforce mask rules but this is not one of them. People frequently don't disinfect the equipment despite the explicit rules mandating disinfection. The locker rooms are not dirty but they are a bit beaten down (I have only seen the male lockers). Its pricing point ($45) should warrant a better environment but it is not the case. And the last word I heard from them is - you are no longer a customer, bye-bye. Well indeed. That's just the perfect way to treat your customers, even former ones. Congratulations.

I have been working with Eric at PEX for over five years. I've become stronger, leaner and…read moreincreased percentage muscle mass significantly overtime.. Eric understands training, nutrition, ideal body composition, and balances this with my own personal goals. His physiotherapy background also makes him an excellent trainer to work with me each passing year.

Having worked with Eric for 5 years, including through hip replacement surgery, I cannot imagine a…read morebetter trainer. He always brings his "A" game and helps me push through a workout that leaves me feeling better leaving than when I arrived at Pex.

Dedham pool very small and no lap lanes like in former Cambridge location. Paid for 14 month…read moremembership at Cambridge location and due to covid Cambridge pool closed in March 2020. Paid 14 month membership for Cambridge pool and then Cambridge recommended using Dedham Atlantis pool. Paid for Cambridge location and not Dedham. Cambridge Atlantis will not give partial refund although paid 14 months and used only 4 months of pool. And, Dedham 25 minutes from paid membership of Cambridge. Atlantis Cambridge unresponsive and I sent over 10 emails and 5 voicemails and no response with any form of refund as they closed Cambridge. Poor customer service not giving refund...

this is a great gym...been a member for 3+ years now....they have all the weights, bikes, and…read moreamenities a sports gym can offer!!!...including a swimming pool and jacuzzi.....best gym Ive been apart of its ran by father and son team named Steve Sr. and his son Niko....5 star treatment from those two