Sorry I was infuriated when I wrote the review and could've been nicer with my words. However, I…read morestill stand by what I said. And it's the belittling and condescending behavior I've experienced when with your business especially when your staff (that includes Gabby) would laugh at, tease and ridicule me nearly every-time I came in. Do better! That is a demand! Update to respond to you Dr Adams: it's too little too late for apologies!

Blessing! That is how I would describe my Mom's experience with Dr. Adams and his staff. My Mom had…read morean accidental fall while volunteering at a local hospital (she is 86!). After getting stitched up, our amazing dental office contacted their neighbor in the building, Laguna Orthodontics, to see if they could help by resetting and repositioning my Mom's top 6 teeth. They made every effort to squeeze my Mom in, reassure her, X-Ray her, put braces on her, reassure her again, and promised her that her teeth would be more beautiful than they did before the fall! :) They were all so patient, calm, funny, and caring. They stayed after hours until everything was completed (my Mom had to go back and forth between the dentist and orthodontist offices). I am so thankful for Dr. Adams and his staff. They helped to make an already stressful situation less scary. Jean DeLuca (daughter of the patient, Lynda Middleton)

Thank You Megan for making it another good day here in Elk Grove…read more I just left the office for my daughter routine brace work and as always ,she done a very fine job . Her technique is very good, the precision of the cut of the wire so it won't poke you in the mouth , the smoothness of putting it on . On top of that she is very caring ,one person at a time and answer all your concern. She also helped my daughter brush her teeth to show her the mistakes. Her personally is exceptional, will fit any environment actually, not like some grumpy people ,just to be there to make their paycheck. After seeing her smile , you might realize that anxiety and depression is just a thought. I'm also very happy with how my daughter's braces is coming along, and Dr.Oshetski is very good with the kids. He got a great team working for him, like Marceline working in front desk who is very courteous on the phone .if you still looking for a good office , you can't go wrong with Dr.Oshetski, which I plan for my son when he is ready for his braces. Thank you

My daughter received her retainer today! We are extremely pleased with the results; the before and…read moreafter are definitely noteworthy. I must say that we had an exceptional experience from day 1. The staff are always pleasant, from when you walk through the door (we adore Ms. Marceline), to the wave good-bye. Dr. Oshetski, has a great disposition, consistently in a great mood and he shows so much respect for his team. I felt that the process was transparent from the very beginning and the ultimate decision regarding the plan was left up to us, I appreciate this approach and it's evident that he really values his work. Finally, he also provided a second opinion for my other daughter and the way he spoke about the prior orthodontist was very respectful and professional...that speaks a lot to one's character. Would definitely recommend! And the music is always

Dr Wu is the best Orthodontist here in Elk Grove…read more I have had 3 kids get braces here. And they do not dread going there. As an adult Dr Wu has helped me as well. Coordinating with my oral surgeon and helping me with a favorable outcome.

I was referred to Dr. Wu by my son's pediatric dentist. After reading all the positive reviews, I…read moredecided to bring my son here. We've been patients for a little over a year now, and unfortunately we've had to come in multiple times for "emergency" visits because bracket fell off, wires came loose, or wires were poking my son. Most recently, my son's wire came off on a Friday night. Since we already had an appointment scheduled for Tuesday, I just had him use wax until then. At that Tuesday appointment, the dental assistance informed us that the wires were cut too short, which is why the wire came off the bracket. However, later that SAME day, my son told me the wire came off again. I called the next morning and thankfully they were able to get us in right away. As the assistant explained the situation to Dr. Wu, his immediate reaction was to blame my 9-year-old. He asked if my son had been pulling on the wire or ate something hard because, according to him, "there's no way" the wire would come off on its own without excessive force. I was honestly shocked and upset that his first instinct was to blame a child instead of considering that maybe the work done the day before was not done properly. Not to mention the day before his dental assistant said that the wire came out due to it being cut too short. So which is it?? The wire can come off when it's cut too short or it requires excessive force for the wire to come off?? I reminded Dr. Wu that we had just been there the day before for the exact same issue. I asked why his first reaction was to blame my son instead of questioning whether his staff may have made a mistake. He immediately became defensive and said his office sees "many, many patients" and they never have issues. I explained that this was not the first time we've had problems with my son's braces and that we've already had to come back several times due to brackets or wires coming loose. What bothered me most was that even after I questioned him, he still blamed my son again and confidently said yes when I asked, "So you're blaming my son for this?" It wasn't until I continued questioning him and pointing out the repeated issues that he gave what felt like a very half-hearted apology. He said he would "look into his protocols" and that he's not "above admitting" when his staff makes mistakes. Dr. Wu ended up fixing my son's braces himself that day, and I immediately noticed he spent much more time and care working on them than the assistant did the previous day. At the end of the visit, I asked if moving forward Dr. Wu could personally work on my son instead of the assistants. His response was simply, "It doesn't work that way." No explanation, no reassurance, nothing. Overall, I found Dr. Wu to be rude, dismissive, condescending, and unprofessional in the way he handled this situation. As a parent, it was upsetting to see a grown professional immediately blame a child instead of taking accountability or at least approaching the situation with more care and professionalism. My son may need braces again in high school once all his adult teeth come in, but we will not be returning here.

Absolutely love this office! Everyone is so nice, helpful and awesome! I will miss the Vintage Park…read morelocation, but Elk Grove Florin is still really close. I'm so glad we were referred here. They really take care of their patients and provide such great quality of care!

Holy cow!!! We had an emergency with our 6 year old having some trauma to his front teeth. Dr…read more Sandretti and Theresa came into the office on a Saturday to help us out in a pinch. Not only that, but Dr. S was on kid duty that week with his wife out of town. He still made our family a priority. He has definitely earned our business for life. If you want to be taken care of like family, Dr. Sandretti is the guy you want.

I came in recently with my niece for her adjustment and Dr. Kim and hygienist (dont remember her…read morename but the blonde one) were amazing. Definitely recommend taking your kids here!

Dr. Kim was so nice! All the staff were so welcoming and made me feel so comfortable! I am starting…read moremy Invisalign journey with them and I am so excited for the outcome!

Both my boys have been a patient at this Elk Gove location for as long as I can remember. There are…read moremany Kids Care dental location but this one is convenient for me and well-maintained. Also, we love Dr. Kevin! He is friendly, funny and professional. I feel like he cares and can relate as another good human being. When my boys were little, they love the video games and playroom while we wait. This place is really created for kids. From playroom to watching the ceiling TV during the cleaning and goodie bag with balloons when you leave. It is all great! Because they are great and popular, scheduling can be difficult.

My 8 year old neurodivergent son always has the best experience here . From cleanings to helping us…read morewhen he chipped half of his front tooth off they've been there to support us. Dr.Carson is the absolute best and my son is not only comfortable with her but he truly enjoys going. The extra little things like the games in the waiting room, the tvs in the exam rooms, picture reminders (which are all on my fridge) and the balloons after the visit all make the experience superior. Everyone is kind and they take the time to explain things to you and make sure your children are comfortable and well taken care of.

I absolutely love this orthodontist office! My daughter has been going to Dr. Yuyao chai for 3…read moreyears now for braces and the results from his expertise has exceeded my goal on my daughters ortho transition . The confidence my daughter has now is beyond measurement. The patience, hard work, professionalism, understanding and genuine care he gives to his customers is the best customer service I've experienced. He has worked with me with affordable monthly payments with impeccable results. The excellent customer service that Dr. Yuyao puts into his customers is worth every penny and every visit. You will not be disappointed. Thank you! I highly recommend, this office, him and his staff!

Horrible business the receptionist . Trying to be a new patient and just very unhelpful, waited 1…read morehr half for nothing . They don't know what there doing , and also not helpful and friendly at all... update went to another place and not even 10 minutes in as new patient to another dentist place kids care , insurance was found accepted and seen asap didn't understand 3 receptionist couldn't help us at all for over and hr ..

Back yet again! Gracious, I believe I have been seeing Dr. Dorminey for either myself or one of my…read morekids for almost 10 years now. The first kid to get braces was the youngest one at 7 years old. She was a tiny one at that. Dr. Dorminey made us so comfortable on her phase 1 journey. My husband, my son, and I went to him for our orthodontic needs and he did a fabulous job. Always taking the time to explain what is happening to the teeth and what to expect. Now the youngest is back for a phase two. Her teeth are now straightened but she has this drastic over-jet that she can't stand. So off to see Dr. Dorminey again. His office personnel includes his wife who is so kind. I come back time and time again because the people here are so kind, but not only that, they are so good at what they do. Thanks as always Dr. and Mrs. Dorminey!

I realized I wrote my review on the Sacramento location site not Elk Grove. I have the same…read morecomments as the Sacramento review. He is amazing! He's a great listener and took the time to explain the right treatment options and he encouraged me to get braces especially after a horrible childhood experience with the other orthodontist (will not name on here) back in the early 2000s. I got braces 3 weeks ago and I LOVE THEM! I will do everything he says and in the book to make my braces last and to keep them effective in getting my bite fixed and teeth straightened. Look forward to continuing treatment!!

I don't know why the bad reviews. I always had the best care here. Doctor Lam is so good and smart…read more When making appointments, they take me even same day , when my crown fall off, was an old one that another dentist did, they called me back and in 2 hrs I was there fixing it. They have so much patience too. I just love them. All staff are nice and kind.

This dental group is impossible to get through to, they seem to be randomly closed and they text…read moreyou back, but don't answer your questions and never call you back. Very unprofessional and flat out odd. I'm just going to take it as a sign that this dental group is not for my family and me.