My Grandmother has been a resident there for 3 years, it started off nice. It's a clean place in a…read moregood area. The management however, is a DIFFERENT story!! First off her apartment stayed HOT like 80-100 degrees. There was a situation where she had to get moved down the hall because of pipe problems, she got blamed for the incident, although this has happened before. For her convenience they moved her to a two bedroom, she liked it more and wanted to stay there, it was cooler and suited her better. They said the only way that she could do that was if she could pay $230/month MORE!! That's an OUTRAGEOUS price for a 2bed/1bath apartment in a senior living building. Otherwise she would have to move back to her hot, uncomfortable, problematic apartment. We contacted management of First Centrum and they were NO HELP, they didn't even offer her other options and they didn't want to work with us. You might want to think TWICE BEFORE YOU MOVE A FAMILY MEMBER IN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The maintenance team is punctual, communicates efficiently and goes above n beyond to meet…read morerequests. Shoutout to them:) and my apartment was very clean and upgraded with brand new flooring, carpeting, and light fixtures upon move-in!

I love my little apartment at knottingham apartments. Amy in the leasing office is super helpful…read moreand sweet. The grounds are well maintained.

Terrible customer service throughout the application process. Condescending and disrespectful as…read morewell as being completely unhelpful...customer "DIS" service would be more accurate. We were told certain documents would work as proof of income and supplied those specific documents immediately. We were never contacted to say they couldn't use them and only found out that the process had stalled out when we went in to pay the application fee 10 days after submitting the documents with no communication from the leasing staff whatsoever.

Bad place to be Cockroachs…read more They won't get rid of. Now experiencing allergies Head aches... allergy like symptoms. Find somewhere else to live

My husband and I have lived in this community for just over a month, and I must say, we absolutely…read morelove this community and we absolutely adore our apartment. It's very quiet, clean and welcoming. It's actually feels like a single-family one-story home. It's very spacious and the huge 2 car garage is a bonus! The appliances are much smaller than we'd like though. The main tub and master bedroom shower are ridiculously very small, however; we are learning to live with these downfalls. No community is 100% perfect of course, however; we are glad to call Redwood our home. We had an option to move elsewhere not too far from here, however, due to the open floor plan with cathedral ceilings we chose here and are glad we did. The monthly food trucks are very appreciated for those nights I don't cook dinner (which is very few). The office manager, "Lonnie" and his team are very professional, friendly and business oriented. I love the way this office is ran. I have been a customer service professional for over 30 years, so I, personally appreciate it when I see others providing the same level of good customer service to others, especially my husband and I. The maintenance guy is absolutely the best! He is friendly, prompt and attentive. The turnaround time is stellar (1 day or less)! This sets this community apart from others, the wait time for maintenance requests at our previous community was 3-4 days. Overall, we are super satisfied living here, and plan to call Redwood our home for a long time. It's a lot of things we will never compromise on when living somewhere, some being: comfort, convenience, and quietness, and this is exactly what we found at Redwood :).

They are attentive and so kind! I really appreciate the Maintenance Team! It makes my stay here…read moreeven better.

maintence sucks dont shovel or salt sidewalks give us salt bucketsfor us to salt or sidewalks which…read morei didnot know it was up to us tennets to do parking lot very seldom gets plowed i am old andexpected this all to be included management is horrible would not recomend looking to move again i would suggest to managment to get someone new in the front office and get some help that care

Ok....not so happy with this place anymore. There was no hot water last night and this morning at…read more11:00 am there is still no hot water. It's also Mother's Day. So if anyone in the complex had plans for Mother's Day....I'm sure they're fuming. I don't see plumbers anywhere and haven't received a call or a notice as to when this will be remedied. At least try people!!!

I have been here 3 yrs. I love here. Quiet, capable/professional maintenance staff; leasing staff…read moreare personable and helpful. The grounds and area creek & ponds are pristine. Most residents are working families, disabled, and elderly individuals. The children here WELL BEHAVE so far My apartment have a loft window, natural light in the morning by the pond. I have saw white tail deer, geese, ducks, swans, rabbit,...etc. I love here Shout out to Isaiah and Terry! Great job!

I am absolutely outraged by the handling of my apartment access on October 22 and the days that…read morefollowed. Maintenance entered my apartment without my presence or consent, despite me explicitly stating this was not allowed. I allowed it once because I was told scheduling a specific time was not possible--but this will never happen again. During this entry, a maintenance employee used a code that was not mine to access my apartment. When I returned, my personal code no longer worked. After multiple calls to the leasing office, a maintenance guy arrived (very nice I didnt get his name) and said the new code would work temporarily--but when I returned later, it still didn't work. I attempted to use the SmartRent app to avoid emergency calls, only to find I did not even have access, something the leasing office should have granted me. I was locked out until 7:44 PM, repeatedly calling maintenance with no response. The on-call staff, Keith (or Key), was shockingly unprofessional, dismissively saying "GEEZ" before hanging up. I had to leave my door unlocked overnight, creating a serious safety risk. The next day, I tried repeatedly during office hours to resolve the issue, again receiving no response. I called emergency maintenance 14 times, only to learn staff were at a trunk or treat event. I had to track someone down in person. Darrell eventually helped (Thank you Darrell) and confirmed this entire fiasco was caused by the leasing office never granting proper access to the SmartRent app. This level of mismanagement caused extreme inconvenience, stress, and serious safety risks. I have been locked out of my apartment three times, which is completely unacceptable for someone paying rent. I cannot recommend this property due to the unprofessionalism, lack of communication, and unsafe handling of resident access. The 2.2 star rating speaks for itself. update- Despite explicitly requesting that all communication be via email, I received an inappropriate phone call from Tina, the property manager for maintenance. During the call, she blamed me for not setting up my SmartRent password, even though the issue stems entirely from the leasing office failing to grant me access. Tina also claimed that Kyle came to my apartment at 4:00 PM to assist me, which is completely false, as I was not home at that time. Throughout the call, her tone and stateme nts were unprofessional, and I repeatedly expressed my dissatisfaction. I am also confused as to why bianca the property manager who I emailed --forwarded my email to Tina instead of adressing the issue, creating even more frustration. This mishandling has caused significant stress and inconvenience, and the lack of accountability and communication from management is unacceptable.

Fixed dryer super fast! Malissa called with the appointment time and they showed up on time and…read morefixed the issue quickly!

I requested a cabinet repair in the app. I was answered within 24 hours and a maintenance person…read morevisited in just a few days to take a look at the problem. I was called not too long ago and the repair issue has been resolved.