(WASHINGTON PLACE APARTMENTS in Clinton Township)Important Notice: Think Twice Before Moving…read moreHere!!! My mom and daughter took the leap and applied here, paying 2 months of rent upfront, which encompassed cleaning fee and utility charge, amounting to roughly $2900. We're now a 2 weeks in, and this place has fallen short of resolving the issue. They haven't spent a single night in this infested property, and change is overdue. See below: 16590 Washington Square --Unit H Washington Place Apartments Clinton Township, MI 5/8/2026 Management Office Washington Place Apartments Clinton Township, MI Subject: Formal Complaint and Demand for Lease Termination Due to Severe Habitability Issues as a New Resident Dear Property Manager, I am writing to formally lodge a serious complaint regarding the unacceptable living conditions in my new leased apartment at Washington Place Apartments. Since taking possession of the unit on 5/1 and upon moving into the unit in the evening of 5/2, we started noticing roaches coming out of the sink and cabinetry areas that weren't noticed during the initial and brief walk-thru (upon request there is video). It is apparent that I had to stop moving my things into the unit due to this infestation. As an elderly woman with health challenges of my own, I am unable to continue and forced to live between family and hotels. This move has greatly affected my health, safety, and overall quality of life. The presence of roaches is not limited to isolated areas but is pervasive throughout the apartment, indicating a broader building-wide issue rather than a unit-specific concern. As a new tenant, I am entitled to a habitable living environment and the right to quiet enjoyment of my home. Unfortunately, these rights have been severely violated. This situation has also created a deeply personal hardship. My new resident (home) is intended to be a place of comfort and security; however, due to the infestation, it is unlivable! I am unable to safely have my great-grandchild over who's accustomed to seeing me watching her 3x a week, as she is severely disabled and particularly vulnerable due to her tendency to place objects in her mouth. This is an unacceptable risk that no tenant should be forced to endure. While I understand that pest control measures such as fumigation may be attempted, I do not believe that treating my individual unit alone will resolve the problem. The severity and extent of the infestation strongly suggest that comprehensive, repeated treatment of the entire building is required to effectively eliminate this issue. Given these conditions, I am formally requesting that my lease agreement be declared NULL and VOID, with a FULL REFUND without any further financial obligation or penalties. The apartment, as provided, fails to meet basic standards of habitability, and I should not be held responsible for conditions beyond my control. I request a written response within a reasonable timeframe (3 days) on this matter. If necessary, I am prepared to pursue further action through appropriate housing authorities to protect my rights as a tenant. See Dittrich W. Facebook for pics and video.

Duaa made my experience so amazing she helped me to have a smooth transaction during the whole…read moreprocess excellent customer service I definitely recommend it

Will greatly miss my freinds, neighbors and staff. Overall a great experience with dedicated team…read moreof professional and caring employees

The noise that the people make upstairs is so beyond ridiculous. All the office manager say is to…read morecall the police. Which makes no sense. I've been suffering every since those demons moved in. It takes way too long for them to repair anything. I would keep writing but it would be a very long list of complaints. I cannot wait to move!​ If you like peace, this is not the place for you.

Absolutely not! They will give you the run around about your money. They lost my money orders and…read morekeep lying like they have it! It's going to be a real problem

Long story short after 4 years of living here I will be moving as soon as I find another place. I…read moredo not care about this lease. Since Covid this place has went to hell. It's so many cars with flats just sitting around. Someone was just shot & killed next door to me and I can't even get a courtesy letter. Because of this I got a room for the night when it happened so that took away from my rent money. Rent has to be paid by the 3rd and I told them I'll have it by the 5th. They told me I'll have a late fee of $100. It's ridiculous the company is still on Covid restrictions but the tenants aren't.

I love living here kitty and Shandra go out of their way to make you feel comfortable maintenance…read moreis always just a phone call away they're on top of your needs

The mantance people are the worst they don't know how to fix stuff. Also the company says that…read morethey have intercoms and locked entrance doors but they are all broken so not locked and don't close. Windows are single pain glass so the cold air comes right in and the heat does not work great. But for the price in rent you get what you pay for. Oh and they don't plow when it snows.

They are attentive and so kind! I really appreciate the Maintenance Team! It makes my stay here…read moreeven better.

My husband and I have lived in this community for just over a month, and I must say, we absolutely…read morelove this community and we absolutely adore our apartment. It's very quiet, clean and welcoming. It's actually feels like a single-family one-story home. It's very spacious and the huge 2 car garage is a bonus! The appliances are much smaller than we'd like though. The main tub and master bedroom shower are ridiculously very small, however; we are learning to live with these downfalls. No community is 100% perfect of course, however; we are glad to call Redwood our home. We had an option to move elsewhere not too far from here, however, due to the open floor plan with cathedral ceilings we chose here and are glad we did. The monthly food trucks are very appreciated for those nights I don't cook dinner (which is very few). The office manager, "Lonnie" and his team are very professional, friendly and business oriented. I love the way this office is ran. I have been a customer service professional for over 30 years, so I, personally appreciate it when I see others providing the same level of good customer service to others, especially my husband and I. The maintenance guy is absolutely the best! He is friendly, prompt and attentive. The turnaround time is stellar (1 day or less)! This sets this community apart from others, the wait time for maintenance requests at our previous community was 3-4 days. Overall, we are super satisfied living here, and plan to call Redwood our home for a long time. It's a lot of things we will never compromise on when living somewhere, some being: comfort, convenience, and quietness, and this is exactly what we found at Redwood :).

I've been here less then a month already experiencing discrepancies. the move in process went…read moresmoothly. now that i am a official tenant. i see why they have a very low review score. the property management company was already sued for financial fraud. and here they are stating that I owe extra money for a month that was covered in move in cost. I'm starting to believe that they may not care about their tenants. just their money. which is very unfortunate. they play nice to get you in. then soon as a problem arise you're ignored. and pushed off on a non considerate Property manager.

This is honestly a decent place to "start out". Not for long term comfort. I have been here for a…read moremonth now and honestly I would not recommend this place to anyone. I have waited to see how I feel before writing my review. The units are outdated, the appliances are also outdated/ hardware are all painted over horribly. There is no fire detector nor gas detector in my unit at all... Random cats running around. My toilets are messed up, dents in the closet doors, etc.... I had to spray my place down three times to get the bugs out. And they add random charges on your account without communication. The staff are friendly. that'a about it. They keep trying to make people do good reviews but honestly I see why they have so many bad. I will be definitely moving when my lease is up.

I have been here 3 yrs. I love here. Quiet, capable/professional maintenance staff; leasing staff…read moreare personable and helpful. The grounds and area creek & ponds are pristine. Most residents are working families, disabled, and elderly individuals. The children here WELL BEHAVE so far My apartment have a loft window, natural light in the morning by the pond. I have saw white tail deer, geese, ducks, swans, rabbit,...etc. I love here Shout out to Isaiah and Terry! Great job!

I am absolutely outraged by the handling of my apartment access on October 22 and the days that…read morefollowed. Maintenance entered my apartment without my presence or consent, despite me explicitly stating this was not allowed. I allowed it once because I was told scheduling a specific time was not possible--but this will never happen again. During this entry, a maintenance employee used a code that was not mine to access my apartment. When I returned, my personal code no longer worked. After multiple calls to the leasing office, a maintenance guy arrived (very nice I didnt get his name) and said the new code would work temporarily--but when I returned later, it still didn't work. I attempted to use the SmartRent app to avoid emergency calls, only to find I did not even have access, something the leasing office should have granted me. I was locked out until 7:44 PM, repeatedly calling maintenance with no response. The on-call staff, Keith (or Key), was shockingly unprofessional, dismissively saying "GEEZ" before hanging up. I had to leave my door unlocked overnight, creating a serious safety risk. The next day, I tried repeatedly during office hours to resolve the issue, again receiving no response. I called emergency maintenance 14 times, only to learn staff were at a trunk or treat event. I had to track someone down in person. Darrell eventually helped (Thank you Darrell) and confirmed this entire fiasco was caused by the leasing office never granting proper access to the SmartRent app. This level of mismanagement caused extreme inconvenience, stress, and serious safety risks. I have been locked out of my apartment three times, which is completely unacceptable for someone paying rent. I cannot recommend this property due to the unprofessionalism, lack of communication, and unsafe handling of resident access. The 2.2 star rating speaks for itself. update- Despite explicitly requesting that all communication be via email, I received an inappropriate phone call from Tina, the property manager for maintenance. During the call, she blamed me for not setting up my SmartRent password, even though the issue stems entirely from the leasing office failing to grant me access. Tina also claimed that Kyle came to my apartment at 4:00 PM to assist me, which is completely false, as I was not home at that time. Throughout the call, her tone and stateme nts were unprofessional, and I repeatedly expressed my dissatisfaction. I am also confused as to why bianca the property manager who I emailed --forwarded my email to Tina instead of adressing the issue, creating even more frustration. This mishandling has caused significant stress and inconvenience, and the lack of accountability and communication from management is unacceptable.

Thank you for your response. I'm well aware of the maintenance request process, including the…read moreprotocol of reporting issues directly to the manager. Which for the record, was done multiple times for each concern I raised. The implication that I failed to follow procedure is not only inaccurate, but disappointingly dismissive.Your reply, carries a passive aggressive undertone that may inadvertently reflect the broader culture of customer service within your management team. If this is the standard of communication being modeled, it could help explain the recurring issues residents are experiencing. Professionalism isn't just about stating that concerns are "brought to our attention". It's about demonstrating that they're taken seriously and resolved reasonably. I hope this feedback serves to encourage a more responsive and respectful approach moving forward.

The staff was extremely helpful, professional and friendly in answering all the questions I had…read morewhen I came in.

Good size apartment with walk in closets. Very peaceful. Friendly staff. Clean swimming pool.read more

DO NOT STAY HERE. The apartments are run down, the smell of marijuana seeps through the apartments…read more The management here is terrible. They only want your money. They say one thing and do another. Martha is quite frankly the worst person I've ever dealt with. She is so rude and unprofessional. She prides in treating people like crap. I'd never stay here again solely because of her.

We love living in this friendly community! Monthly events. Friendly staff. Very responsive to your…read morerequests.