I've had an extremely frustrating experience with the front office at this Benchmark Physical…read moreTherapy location. There has been constant miscommunication. I was repeatedly given instructions by one staff member, followed them exactly, and then was told by someone else that I should have done something different. This cycle happened multiple times and delayed my care significantly. On several occasions, the office failed to take necessary action to continue my therapy, and I was even discharged while waiting on them to move things forward. One of the worst experiences was with management. After discovering I had been discharged without proper follow-up, I spoke with a manager who was dismissive, argumentative, and raised her voice during the call. She ultimately hung up on me instead of addressing the situation. I was told the issues were due to being short-staffed, but that does not excuse the level of disorganization and lack of professionalism. I filed a complaint with corporate and never received any response. To be clear, my occupational therapist, Adam, was excellent. He was knowledgeable, professional, and the only reason I was willing to continue care at this location. I even asked my workers' comp agency to reschedule me specifically with him. Unfortunately, I was later informed that I had been banned from the location entirely. Because of the repeated delays and lack of coordination from the front office, my workers' comp therapy, which should have been completed over 8 months ago, has been unnecessarily prolonged. I would not recommend this location to anyone expecting clear communication, professionalism, or competent front office support.

I have been a client of Benchmark Physical Therapy located at 5415 Thompson Mill Rd, Ste B,…read moreHoschton, GA 30548 for about six months, working up to a hip replacement on April 10. A week before my surgery, I checked in at the front desk and was informed by Andre that I had 9 visits remaining. After my surgery, I called to schedule an appointment, only to be told that my therapist had closed out my case due to the surgery. Because of that, I was required to obtain a new referral from the VA -- and as many know, the VA can be slow-moving. Fortunately, I was able to get the new referral the same day, Friday, April 18th. When I called back to schedule, I was told that the only available appointment for the entire week of April 21st was a single slot -- right in the middle of the period when I need therapy the most. I declined the appointment and requested a call from the manager or lead therapist. Dawne Ochoa called me the following week, but unfortunately, she did not offer any real solution to address the situation or help me continue my care. At this point, I would consider choosing a different Benchmark location in hopes of receiving more consistent support and communication -- especially during critical recovery periods.

Dr. Glassman and staff were amazing. I have a "rare" (under taught) connective tissue disorder;…read moreehlers danlos, and have never come across a chiropractor who is familiar. Dr. Glassman was very knowledgeable on my disorder and how to treat me without further harming my muscles and joints. highly recommend!!

Dr. Glassman is by far the best chiropractor I've ever had! Read the reviews. He identified a…read moreproblem I was having and referred me to a orthopedist. He's knowledgeable and is genuinely interested in your best health.

I have worked around physical therapists many times through the years, but have never had need of…read moreworking with one personally. I must say i am extremely pleased with the professionalism and the progress towards becoming pain free that I have experienced already by working with Justin at the hamilton mill location. In the original evaluation, Justin listened to my injury history and asked pertinent questions to uncover the underlying cause of my problem. I went into this believing i had a long standing herniated disc problem, but with careful diagnostic questioning and evaluating, he determined i may actually have a si joint dysfunction instead that radiates pain to my lower back. He and Matt are great- they are awesome at explaining why i am doing the different exercises and stretches. And when I leave in less pain than when I went in, I feel hopeful and happy to finally have a chance to become pain free through following the prescribed treatment.I can' t recommend them highly enough...if you have been living with low back pain for years like I have, consider getting a pt eval and give yourself a chance to become pain free. My only regret is that it didn't occur to me or my dr.'s :( sooner to refer me to pt!

I typically go to NgHS for everything. I can't even imagine walking into this place. I was treated…read moreso poorly by multiple staff members before my first appointment that I had to cancel. The first individual didn't understand health insurance information and tells me I have a plan that doesn't exist. Carrie hangs up on BCBS who were there to assist to actually verify that THEY were wrong! But hey let's not forget that people are supposed to be treated! Not your ego. To hang up on 2 ppl is rude.

I'll start off by saying, my pain has certainly lessened over the last few weeks, and I believe…read morethey have good practices that are effective, however, their professionalism is severely lacking... I was really excited to finally try physical therapy and went in with optimism. My first appt was with Jordan which was fine. Pretty routine but I was feeling good about it. However, by the time I left my second appt, which was with Caroline, I was feeling very indifferent. Towards the beginning of my session, I started having a reaction to the cupping she did on my neck, and I expressed my discomfort. It was my first time and didn't know what to expect so she told me to just sit through it. I tried, but I felt myself overheating and about to pass out so I asked her for a fan, and she just laughed at me... then I asked for an ice pack or something to lower my body temp and she resisted giving it to me because it would "mess with the process." I said I'll put it on my forehead since we were working on my neck. She is still hesitant so I eventually just let out a big sigh because now I'm feeling faint and my medical professional is arguing with me about helping me... only then did she say "ok fine I'll go get ice." And proceeded to be short and dismissive for the rest of the visit. But, I remained hopeful so I simply asked not to be scheduled with her anymore. My next three appts were with Brenton and Laura, the only two decent people that I met there (other than front desk). They actually listened to my concerns and requests and were really informative, helpful, and friendly. They wanted to make sure I was feeling good before leaving and I always did. My last two visits with Jordan felt dismissive and condescending. There would be a lot of chatting amongst most of staff in the open rooms, which came across as inattentive at times. Especially when, for the most part, they don't have any intention on including you in the conversation. I just left my last appt with Jordan early because I was told I was princess-y and demanding for asking about using a larger heating pad. Laura had used one for my whole back when I told her it was hurting, or which she said she took note of in my file. At this point I just want to leave so I used the smaller one he already got and finished my last exercise. He proceeded to 'jokingly' ask if I wanted scones too and later handed me my heating pad and 'jokingly' said "here you can carry your own heating pad." That's when I left. All of that to say, if you value professionalism in an environment like this then perhaps look elsewhere. I have never actually taken the time to write a review, but I've never seen anything like this before..

great place for excellent care! My condition was treated and resolved at the completion of my PT…read morevisits. The staff is great and knowledgeable.

I started physical therapy with Victor since March for my chronic back pain. Victor is absolutely…read morewonderful! He is professional, knowledgeable and very personal. With every visit, he starts by listening. He listens to my problems and progress. The exercises he gives me are never the same routines. They are always based on the state of my body. Victor is constantly talking to his patients, explaining the problem and educating them about how the body works and how the exercise helps etc. He has helped me not only through treatments, dry needling but also all the education I got with each visit. When I am doing the exercise he assigns, he always keeps an eye on me to make sure I am doing it right and if the exercise is right for me. And it's the same way he treats all his patients. If the exercise doesn't work as he expected, he comes up with an alternative right away. Everyone who works there is warm and friendly. They know your names and even patients greet each other by their first names. I definitely recommend them!