Billing is awful, they have no idea how insurance works! They let my son be seen by one of the PT's…read morewithout getting an auth # after he gave them a referral. Then I receive a bill for co payments, one bill has Feb and May on it, the next bill has March and May on it, the next bill has Feb and Jan on it. All saying that the copayment was never paid. When you call, you get someone that tells you "oh, I know the bill is for a Feb visit, but that co payment was applied to a visit in Jan." WHAT????!!!! So, now I am stuck paying for I don't know what because there is no way to tell what and where my co payments are being applied. It is months of appointments and statements to go through. I have wasted enough time going over these statements for something that was their fault to begin with. They take no responsibility for their incompetence. Save yourself a headache and go someplace else!

I found the experience to be entirely professional yet personable. Dr. Gaines took the time to…read moreexplain things to me. The staff was excellent especially Tara and Susan behind the front desk. The office manager named Jackie was extremely helpful. The ease of scheduling was wonderful. I highly recommend this doctor http://www.vitals.com/doctors/Dr_Laurence_Susini/reviews#ixzz41msyMaOP

The care doesn't matter if you can't get in touch with anyone…read more It's easy enough to make an appt online, but after that - GFY Try calling, using the portal, or messaging via website; no response. The medicine refill message says they will call you back in 24 hours - after leaving multiple messages over a month, they still haven't. YOU DESERVE BETTER. Go elsewhere.

Went to see Dr. Gaines as I had been having recurring shoulder issues for years. Front desk was…read moreglacially slow, but the nurse and doctor were both understanding and knowledgeable. They took X rays which ended up showing nothing, and recommend a PT nearby; if I still had issues after a month, they said a CAT scan was the best bet. They acknowledged I probably just needed that period, but hey, insurance. Front desk kept me there for another 15 min at the end only to print a paper the doctor had already handed me. PT went well but it was still bugging me. Called a month later to make a follow up for the CAT scan. First time they were closed at 2pm on a random Tuesday, and the recording said to call back during business hours. Second time a day later, they had me on hold for 20min, were absolutely baffled that I wanted a follow up, asked me if I still lived at the address from where I was a kid (no clue how they had it), and then put me back on hold for another 20 minutes before I hung up. Called back again the following day, and they picked up the phone and immediately hung up. Doctors and nurses here were great. I sincerely hope they can get a competent front desk staff.

I have had PT on various occasions before this time. This is the first place where my therapist…read moreactually watched and supervised my doing the exercises. As I progressed, my therapist, Dave Blanco adjusted my work. I saw another therapist working with a toddler in a room off the main room. She was able to get the child to perform her exercises. I am very happy with motion sports medicine, and give it my highest recommendation.

Best therapists! Take the time with each patient. Highly recommend. I've been to multiple…read morelocations.

I called and left 5 messages to make an appointment. Only got the answering service and not one…read moreperson called me back!!! Couldn't even get the front desk, seriously!!! I'm in pain and can't even get the decency of a call back. What kind of doctors office does that? I would never recommend them. Too bad

From the owner: Doron Ilan, MD, is an orthopedic surgeon at Northeast Orthopedics and Sports Medicine (NEOSM). He…read morespecializes in the management of injuries and disorders of the hand, wrist, elbow and shoulder, with a special interest in minimally invasive and arthroscopic surgery. In addition to his position with NEOSM, Dr. Ilan is a member of the Board of Directors of the Lymphatic Education and Research Network. Dr. Ilan completed the Stanford University Hand and Upper Limb Fellowship, where he trained with the current team physician for the San Francisco 49ers and Stanford University. He completed a residency in orthopedic surgery at the NYU Langone's Hospital for Joint Diseases, where he was awarded the Frauenthal Award for Orthopedic Research. During that time, he also served as a physician for the New York Mets at Shea Stadium and the Alvin Ailey Dance Company.

My provider was really helpful and kind, but the real problem was the receptionist, Adriana, suite…read moreMW, I don't understand why would you choose this job if you hate to talk to people, she gave me the nastiest attitude and when I gave her my insurance card she told me that's not an insurance card? That's a benefit card, mind you, I don't have any benefits? This place needs to seriously consider a better fit for a receptionist.

Today is Monday, tried to make an appointment in radiology on Wednesday. Robot said I would not…read morelose my pace in line for a callback. Still waiting. Tried to get through four times today. No one picks up (in fairness, I only sat on hold for 20 minutes each).

Doctors are actually great but the overall experience is so awful as to make returning insane…read more Sad thing is that we've come here many times and experience is consistent. Reception staff is rude & condescending. Scheduling appears manual an inept with a minimum wait of an hour. Seems to be an "emergency" every morning which backs them up. Since our appointments are always in the afternoon a call would be nice... But as the receptionist says, "It's a doctors office you have to expect to wait." Further, if you haven't visited in 3-months you get to fill out myriad forms. Pre-print or online, not likely. Really too bad as the doctors are good.

Jason is excellent. He's my physical therapist and it's inside of a gym which you're able to use…read morewhile you're at physical therapy also which is a good addition because some of the physical therapy office is a very tiny.

From the owner: Spear Physical Therapy provides in-network personalized physical therapy in Dobbs Ferry, near…read moreArdsley and Woodlands in Westchester, New York. Our licensed physical therapists specialize in orthopedic rehab, sports injury rehab, occupational therapy, pelvic floor physical therapy, injury recovery, & more. We help patients reduce pain, restore mobility, and improve performance through customized, hands-on care. Conveniently located for residents and professionals in the Dobbs Ferry area.

Not worth the risk…read more Anyone who's been to PT before knows that, when picking the right therapist to work with, right up there with "quality of care" is "consistency of care" -- that disruptions or inconsistencies in treatment can not just limit healing, but actually create setbacks. The two primary therapists are great -- Jordan, who I worked with, is knowledgeable and friendly ... and the rotating team of staff and interns they have are perfectly nice as well, although Jordan had to spend more time explaining my exercises and treatments to them than to me, which definitely slowed down the individual visits. However, after almost a month of working with Jordan, the office administrator informed me via phone call that -- despite having pre-authorized and gotten approval from my insurance, in fact he was wrong and their office was not in-network for me. Now, obviously the biggest issue here is that we still have an insurance system in this country that makes it overwhelmingly difficult and expensive for patients to receive the care they need. But also, REALLY? This is why we go through the referral and pre-authorization process with insurance companies -- so that once we're told we're allowed to see a medical provider, we can expect the continuity of care needed to resolve an issue. The incompetence of the office administrator, Shaun, essentially boiled down to that he didn't provide the insurance company with all of the requisite information (e.g. which office location I was requesting PT at), which resulted in this very unfortunate situation. That's some pretty basic due diligence for someone whose job entails medical billing, and a failure which has resulted in some very tangible delays in my recovery. I would have highly recommended the care I received from Jordan; however, I don't know how I could recommend anyone take the risk that their PT be interrupted due to this level of negligence. tl;dr: In the middle of rehab for a debilitating injury, I'm stuck looking for a new PT due to admin incompetence. I can only hope the owners at MotionPT have the good sense to send Shaun looking for a new job. And in the meantime, find somewhere else to do your PT.