Mom and Dad have used State Farm Agent Mark Curi (and his dad before that) for more than 50 years…read more Insurance needs change as time passes, so important to check on your insurance periodically. We had some questions about the current homeowners and automobile insurance, so we gave his office a call, fully expecting to talk to one of his staff. Instead, we got Mark directly. Our questions involved having to run different scenarios, and he systematically entered them into the system to provide that to us over the phone. He provided the pros/cons of each scenario, and ultimately encouraged us to make the final decisions. Hopefully, we'll conclude our discussion over email...I have confidence that it will happen satisfactorily.

Mark Curi has been my insurance agent for 36 years. He and his assistance Deb promptly respond to…read moremy inquiries and are always helpful and wonderful to deal with. I recommend them without reservation.

I had an absolute horrible experience with this team. After months of back and forth, poor…read morecommunication and non-submission of documents I was told over email there was "an increase in my premium". After calling in to find out the news I was told the policy premium went up over 2x. I cancelled and am with another company. This is some of the worst service I have ever received. I would strongly advise staying clear of this location, there are much better agents out there. UPDATE: upon the policy fully cancelling State Farm has issued me a refund of ~$550 instead of the over $2,000 I am due. This is because they are calculating the refund amount off the new higher premium that I never agreed to pay. A VERY shady practice, and the customer service from Joe's team was absolutely non-existent. I have had to deal with them and the underwriters through escalations with the corporate office. Even the corporate office said multiple times my agent should be handling this directly by having conversations with the underwriter. Very early in the process this was one of the worst customer service experiences I have had, at this point it is simply hard to believe that a business could care so little.

Had a great experience with this office. Very professional and communicated all of my options…read moreeffectively.

Worst customer service, I have ever had, they give higher quotes than other agents they have no…read moreidea about thier business. My insurance was canceled and I received no notification or calls from them

Mr Aurora, as an agent of State Farm and in comparison to the many others I've done business with…read moreis an aloof lone ranger. Quite unlike any agent I've worked with before of any insurance company. Having a policy through his agency is alike, blindly paying a bill for which you haven't any record of creating. I have policies with State Farm through different agents. Mainly due to business dealings at different times and agencies transferring hands from one to the next. My auto and new home policy is backed by an agent that always tries to find a way to make sure I remember her and their agents. This is how business should be conducted. From time to time, it's important your insurance agent make their presence known. Phone calls to remind when a payment is upcoming, calls to see if any additional policies are needed, or to share knowledge that State Farm is now offering new services. This is the behavior of my current SF agent and why I have high regards for them. If it weren't for my old man and his old connections, I wouldn't have kept a policy here for so long. It was through some business connection that my father met Mr Aurora. After creating a policy, we would hardly hear anything except for seeing standard billing from State Farm corporate or the yearly desktop calendar Mr Aurora would send every new year. Very infrequent with calls, if any. I'd have to go scanning Google to find his contact info if we had questions about our policy. Beyond that, nothing. And in the rare cases of calling them, it was a very frank phone call. Kinda like, calling a fast food drive-thru restaurant and placing an order by phone. Truth-be-told his rates on home/condo are decent. But lack of contact and customer servicing on policies is what has sent me elsewhere.

I have had a great relationship with State Farm since I bought my first car in 1999. I recently…read morepurchased a new SUV in March 2021 and when I spoke to Ines in February for a quote to plan for what my insurance premium change would be, she was so kind and helpful! She was patient, friendly, informative and helpful. When I finally purchased the car, she made the process seamless for me and it was super simple! I was pleased with the rate I was given since I was going from a small sedan to a SUV, and was expecting a greater rate increase. (NOTE: I do have a perfect driving record and strong credit) I had an extremely bad experience with my homeowners insurance claims adjuster the last time I had a claim. His treatment of me was profanely discriminatory and extremely racist, and though I had to subject myself to this disparate treatment in the moment, I knew that after ample time, I was going to drop my home insurance company and check out State Farm. It has been a number of years since that small claim and so I felt confident I wouldn't get higher rates quoted to me because of that claim- a decent amount of time has passed. Because I had such a pleasant experience with Ines, I knew I could contact her to get a quote for my homeowners insurance. I reached out to her by email, just to get the ball rolling since my annually paid homeowners insurance would be up for renewal in October. I sent a copy of my current policy declaration so she could see what I was looking for to be covered in my quote from State Farm. Ines was so kind and quickly sent me a quote and we set up a time to discuss by phone. She went over the quote line by line, so that I would understand that I was getting the same coverage that was in my current policy. In many cases I was getting even more coverage than my current policy and when she told me my annual premium, it was substantially less than my current racist insurance provider! I also have a life insurance policy with the racist provider, which I took out in exchange for a lower bundled insurance rate on my home insurance. I asked Ines for quotes on a comparable policy because I plan to cancel everything with the racist insurance company so they will no longer get a dime of my hard earned money. Ines quickly provided me a quote for the life insurance and so because of her, I am switching BOTH my home and life insurance to State Farm. Ines has been a joy to work with and I look forward to my continued relationship with State Farm!

Great group of ladies that he has on staff. They are extremely helpful and kind. I would refer…read moreeveryone I know to this location so they can get the great service I get whenever I call.

I recommend this place. The team is very knowledgeable there. They helped me with getting a great…read morequote. It's nice to have an honest and helpful insurance company that I can trust in my neighborhood.

My wife & I worked with Mike & his team when we lived in Chicago with both Auto & Renters Insurance…read morepolicies. The rates we were provided in the three years with Mike were great compared to competitors and the communication was very timely. Mike's staff (we worked with Alex and then Joe) reached out regularly to provide updates and were quick to respond to any questions we had. We recently left the Chicago area and Mike and his team were very accommodating with sending over information. Joe even worked with our new State Farm agent to ensure everything was transferred over properly for our new state. We have only had a good experience with this group & would recommend them to anybody in the Chicago area.

Terrible customer service and unorganized. Started Auto Insurance in December, returned paperwork…read morebut it was not submitted to corporate. In January got a letter from corporate saying they were going to drop my coverage do to not sending in paper work. Confirmed with the local office that they got my paper work and that they will not drop my coverage, they just reserve to drop my coverage. In February, they dropped my coverage.

Called for a quote for homeowners and auto and receptionist said he would call back. Never…read moredid...hmmm....

Im in the market for a new motorcycle, called viviana for detailed info on quotes and different…read moreoptions, couldn't have asked for better help!

HELLO!!! This is what I call PERFECTO Customer SERVICE! .. So I needed an Emergency Geiko after…read moreAmerican Family Insurance had taken $1000's of my cold earned cash but we needed better mortgage insurance. I submitted a "please call me" on the State farm Site by the next morning, his assistant called. We did Every single thing over the phone. Not only did our car insurance go down by almost $100 (for 100% coverage) ...Our home owners insurance was Super cheap as well. DID I tell you that we did everything over the phone? When I returned from an outing today, We had a packet with our insurance information in our mailbox with insurance cards for our car.A Staff member Dropped it off on her way home. NOW Who Does that Personal Satisfactoin Stuff these days?? Just Call and see if you can get a better deal than what you have.. It's WELL WORTH IT!

Best insurance agency ever. From the first meeting, thru my home damage claim, and multiple…read morerequests over the years Ewelina Baczewski was there to help and go over all options and recommendations. Their response time, willingness to help in any situations goes above and beyond expectations. Thank you for everything!!!

The best StateFarm Insurance office in Illinois. Agent J. Rodriguez you are truly missed, keep up…read morethat wonderful customer service. StateFarm is very blessed to have you.