Caroline has been the go to person in this office. She has helped us many times. We are currently…read moreworking on getting our deductible back from a claim that was filed over a year ago. We have contacted Miguel's office again today to give them the opportunity fulfill the insurances obligations. This claim was for a townhome with an HOA where the neighbor was at fault but the HOA requires you to file your own claim and the neighbors insurance is required to pay your deductible. Allstate is the insurance for both units. Hence the issue in payment. I will keep you all updated on the resolution. The only reason this is a three is this office has been outstanding in the past.

The worst agent. Never return my phone call. They lied…read moreabout the policies. My car was in an accident , have full coverage and now They don't want to pay for. Stay away from Allstate and away from this agency. I Been waiting for a month and now they taking 68 $ from my banking account.

This is the agent I speak of in my corporate review. Not a good guy to do business with. This is…read morefrom a few years back, but as bad as they were, I can not see them changing. Enjoy and stay away! As you may know...not my first run-in with All State....actually my 3rd in 3 years! Last term I received a bill (due upon receipt) for $15 for ???. Of course, I called my agent and asked...."what's that for? " He had no idea...so he said he'd check with corporate. About two weeks later he called back/emailed and said, "You dropped one of your vehicles (I'd sold it) and you lost your multi-car discount." I had wrongly assumed that dropping a vehicle would get me a refund. Opposite...I 'owed' so they sent me a bill...with no explanation! After chatting with my agent...I reluctantly paid ... the same day I received the info. New Term comes...I see my insurance has gone up substantially.....I also note a discount I'd previously received is not there. When I call to inquire my agent says it's because I 'paid a bill late' I remind him that I never pay late and always pay in full each term...a 'good payer' by all accounts. He tells me AS has taken my discount because I didn't pay the 'unexplained bill' on time. I call corporate and get a 'no' (never says yes....) man who ten seconds after I tell him my story and say I'd called my agent tells me my 'mistake' was not calling my agent. Seeing that he is NOT listening, I end my call with him immediately (hang up). I then post on FB using my #ALLSTATEFAIL tag and tell my story. I'm contacted back by 'Jesse' who leaves me a VM at 12:30p even though I clearly state I want a call back after 3 pm. We go through 4 VM tags with me leaving messages stating specifically, " All State needs to follow company regulations to ensure that all customers are treated equally". After this experience, I can only assume that means all All-State Customers are screwed over and All-State doesn't take any responsibility for anyone. I end my call and begin looking for a replacement...I'm even willing to pay MORE just to get away from All-State. A complete nightmare....a complete FAIL. #allstatefail#3 Fail #2 was this agent when I called in to ask about if I should submit a claim on a n=minor fender bender, actually wheel rim, that I knew I could fix for under $100 but thought I'd ask. He said, hmmm just a minute. He then put me on hold, and when the phone picks up its the claims department. I told them I was only inquiring, not actually submitting a claim. They said do what you feel is right. So I fixed it myself for about $70. The next term my rates skyrocketed! I asked why....the reason? That I submitted a claim. I told them no I inquired and decided not to. They said because my agent put me through to claims that it was automatic! UN FREKIN BELIEVABLE! I didn't even want to do anything but ask and because of this Lane agent, I got socked with a $75 increase on my rates and even Lexus Nexus couldn't remove the claim, even though they agreed with me that AS was totally screwing me. I left #ALLSTATEFAIL and have been much happier ever since. I hope my review makes you not consider them and that they lose another customer thanks to screwing me over. Word of mouth AS.....best advertising out there and it will destroy you.

Jim Lane is the best insurance agent I've ever had. He actually cares about his customers.read more

Had an appointment today at 3:30 p.m., arrived at 3:00 p.m., about 20 minutes later a co-worker…read moretold me he didn't think Carol McCadd was coming back and he called her. Then I'm told she won't be in for another two hours. She had every opportunity to call me and let the office know. Instead I wasted my time driving to the office and waiting 20 minutes because she couldn't be a professional and call me or have her office to call me. I will never do business with some like that, shame on her for being unprofessional and leaving a customer hanging.

From the owner: Insure Carefully, Dream Fearlessly…read more As your local American Family Insurance agent, I can offer you dependable insurance protection. We offer specialized coverage for your Auto Insurance, Home Insurance, Life Insurance. Insurance for your Rentals, Contractor Insurance, Home and Condo Association Insurance, Business Owners Package Insurance and more. Our unique backgrounds, training and experience have prepared us well to help meet your insurance needs. Additionally, as residents of your community, we understand how important it is to be there for you - our trusted friends and neighbors. Together, we're building strong partnerships that help everyone succeed.

My daughter is a college student driving a 2020 Kia Forte. Mike steered us to AAA insurance that…read morecharged her $1800 dollars for 6 months. He is only out for the dollar. Don't trust this guy.

I contacted Mike P. based off a referral. I'm newly married and knew Life Insurance is important…read morefor myself and my family. I knew NOTHING about insurance.He was super informative!!! Mike was VERY patient and helpful! He seriously gave me every option I needed without hesitation. I finally made a decision and couldn't be any happier with his service & my policy! Thanks!!!! Would highly recommend to all!

My agent Wendy Alvarado is The Greatest of All Time...Johnny on the Spot...Would not trade her in…read morefor nuthin.Knowledgeable,friendly and professional

Marcy was very helpful in helping me with my account! Very friendly as well... I highly recommend…read moreState Farm (this agency) for all your insurance needs!

This agency is the best around all the Illinois area hands down I couldn't complain about anything…read moreI been insured with them for like eight to ten years never had issue with them . raul gavy and rob are always there to help and assist with any problems they will resolve anything quick been loyal to them because they been loyal to me recommend you get you auto life home boat etc insured here no where else and I guarantee it from a happy customer

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Bolingbrook, IL area since 2007, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Thank you, Jennifer, for handling all our insurance needs so well…read more We recently purchased a new home and needed homeowner's insurance set up quickly. Not only did you handle that, but you made the effort to cover all our other insurance needs, some of which we hadn't given enough consideration. Now, we can rest assured that our new home and cars are well protected.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I have been in the insurance business since 1976 and we are a family owned agency. my children work with me and we have 80+ years total experience. I work closely with the youth of our community. Our motto is "love God, love others and change the world!

Good services, Thanks, Lydia! You are always so helpful, responsive, and easy to work with whenever…read moreI have questions about my policy.

We've been with Allstate for over 20 years, and the biggest reason for that is Kristi Bloesorn. Her…read moreexceptional customer service and personal touch have made every interaction a positive one. Kristi truly goes above and beyond to make sure we're taken care of, and she's always friendly, knowledgeable, and responsive. The rest of the staff are just as helpful and professional--it's clear they care about their clients. Thanks to Kristi and the entire team for making us feel valued year after year!

Bess has been my agent for about 16 years. I have been with State Farm for 30 years. she is so…read moreknowedgeable. Her staff is FANTASTIC!! You feel like it is your family when you go in there. Definitely my favorite agent of all time!

From the owner: Our mission is to provide our State Farm customers with personalized fast service. We strive to…read moremeet customers insurance needs. Provide car and home insurance, life insurance, business insurance products. Our team takes the stress out of insurance, we make sure you get and keep eligible discounts. Helping customers succeed with their financial goals--Working together to build their personal financial roadmap. License #: IL-8995307