I had my windshield replaced but learned it isn't Gerber that does this but is contracted out to Glass America. Scheduling was a terrible process. I filled out the instant quote and received a quote number. The quote response said someone should be calling me soon. After an hour I called them. After repeating all the info in the quote the scheduler I was talking to gave me a quote that was over $100 more than the website produced. When asking about it I was told it was because the website failed to get the correct windshield, even though I had provided year make model and trim. It also didn't include the moulding in the quote. I went ahead and scheduled service. On Monday when a I needed to verify the time the tech was to arrive, which was NOT in the time frame I was told by the scheduler, I couldn't reach anyone to confirm or figure out how to reach the tech. The schedulers were backed up and I hung up after waiting half an hour to talk to one. I tried the number option for service that was already scheduled but immediately went to a message that the office was closed but normal hours were 6:30am-8pm...I was calling at 10:30am. The tech did finally call and I was able to sort things out with him. Based on this experience I will never again use this company and it deserves a one star rating based on this aspect. Rich my windshield replacer arrived on time and was very professional, knew what he was doing, and completed the job in the expected time frame. He was very accommodating when I had a bit of a timing issue. Rich fished this experience with Glass America out of the garbage bin. If my rating were based solely on him it would be a 5 star rating. The scheduling however was so bad that I can not give better than a 2. Gerber Collision itself may be fantastic but their contracted glass service has some serious issues. Next time I will use Safelite. read more

Terrible experience with this company. I had a minor fender bender. Everyone that saw it thought just some minor paint transfer and part of the plastic bumper cut. After they took the bumper cover off they claimed there was a dent on the steel impact bar (which I still HIGHLY doubt based on the damage to the plastic bumper). Apparently there policy is to replace all associated damage which jumped my initial quote by $4,000. The kicker is, I never saw the dent (pictures didn't show anything) and have ZERO way of knowing they actually replaced the impact bar. Three weeks later (plastic bumper can be removed in 20 mins) they claimed the car was ready to pick up, after a final/careful inspection. Within 20 feet of approaching the vehicle, I could see they failed to reinstall the front camera washer nozzle. Something I specifically called them about to make sure they wouldn't forget it the first day they started work. For a company that, "per policy" can't do half work, they left a hole in the bumper where the nozzle goes and supposedly inspect the car. You can put your entire index finger in there! So tack on another 5 days to get the nozzle installed. One would assume another inspection. Now the windshield washer nozzles don't work. While installing the front camera nozzle, they pulled out the windshield nozzle line. Back to the shop for a couple more hours of work. This was a TERRIBLE experience and I will NEVER use them again. I don't care that they work with my insurance. And they use that too much. "Oh don't worry about the cost, it's covered by your insurance. You only have to worry about the deductible". Except everyone knows the higher that cost the higher the premium goes. Now the interesting part. Why am I writing this review on Yelp? Because they never sent the survey that all of the paperwork claimed. In the document packet they claim to send a survey out in 3-4 days and anything less than a 10 out of 10 is considered a failure on their part. Well a month later and I still don't have the survey. Is it just coincidence they knew I wasn't happy? Based on how I reacted to the giant hole in a "ready to go" vehicle, they knew they weren't getting anywhere close to a 10. Also I'm in Anderson. The location was because I used Apple to login. read more

GARBAGE ASS COMPANY!!! UNFORTUNATELY had to use this place because my insurance wouldn't match my body shops quote. I had hit a deer and my car was STILL DRIVE-ABLE when I dropped it off to them and only wanted it fixed because obviously it wasn't pretty to look at. TWO MONTHS LATER...got my car back and every damn light is on and now it's NOT DRIVE-ABLE. They offered to tow it back to their place to check it out since it wasn't DRIVE-ABLE to their shop but said if it wasn't "accident related" I would have to pay the $200 tow job and OF COURSE it wasn't "accident related" and made me pay that before I could get my car!!! Tried blaming it on my car needing a "tune up" and other things. YEAH FREAKING RIGHT. My car drove just fine after hitting a deer with not ONE ISSUE OR LIGHT ON but not fine after getting fixed by this GARBAGE ASS PLACE!! DO NOT TAKE YOUR CAR HERE!! read more

We chose Gerber because our insurance said they were the preferred provider in our area. I called to see when to bring it in, and they scheduled a time for us, so that is when we dropped it off. They didn't even do the estimate until the following week, and then said that insurance would be in touch. After having the van for almost 2 weeks, they declined the job and said they weren't going to fix it--stating that their estimate ($3100ish) was too close to the maximum that insurance would approve ($3400ish) and that if there was anything else wrong that they had missed, that they wouldn't make any money on the job. I asked when I could come get my van, and they said that they would put it back together but that there was a HOLE cut in the door! And they were not kidding....there was a hole about 12" square in the outside of the door! The Gerber guy even said that he "wouldn't want to have kids near it" because of the sharp edges. Honestly, had we not had full coverage on the van, I never have gotten it repaired. The dent wasn't pretty, but it wasn't unsafe. Gerber's took a useable vehicle and returned it to me unusable, just because they might not make enough money on it. Once they cut the door, they should have been committed to fixing it...or at least not returning it to me in worse condition! read more

My wife hit a deer in her explorer. We took her truck there to be estimated. The guy who did it was very nice. Everyone was very nice while we were there. They gave us an estimate of 3400 dollars. When I was there before they did the estimate I told them I had Farmers Insurance and they said great we are partners with them. Fast forward to later that afternoon they call and say they lost the pictures they took of the car. What? Pictures just don't disappear. But I'm like no big deal just take more. They did so. Then I get a call from them saying they estimated it wrong. That they used the wrong parts for Farmers Insurance. So it takes another day for them to re-estimate it. The new estimate is 2200 a full 1200 dollars less. So now I get less for my repair thanks to them. This just shows that some guy off the road they will rip off and charge 1200 more for. Then they will spin some yarn about being new and all that. I would not trust their work because if a business is dirty in business then they will cut corners when they do the work. Dirty in business means dirty in craft!!!!! read more

I have had a recent rash of "opportunities" to utilize Collision Cure in the last few months and have been very pleased with the assistance and quality of work received. The people that I dealt with are very helpful and efficient in their work. I even took an interior trim piece there to be painted due to the fact they had done such good work on my vehicles. I would not hesitate to recommend this location for your autobody needs. read more