After using Gerber last year, after someone plowed into me, I wouldn't even think of going anywhere else, if I needed a paint and body shop again. They were very professional, and polite, in every way. They kept me updated on their progress by telephone and text. There was no glitches with insurance and they handled it all. They even had it towed from the tow yard. I didn't have to do a thing, except pick it up when it was finished, and it was finished a few days before it was promised! It took 3 weeks for my car to go from this to this and it was flawless and still is a year later. I recommend them to everyone any time I get a chance. Best in town! read more

Gerber Collision & Glass - LIKE BRAND NEW!! - Body Shops Near Me - Fort Walton Beach, Florida

Just received our car back after two weeks. Job was not done correctly. Painter messed up and was unavailable for the time we went to pick up the vehicle. We were told that perhaps he could fix it in a month, so "stop in then." If needed, "you can always get another rental car. Don't worry, this happens all the time." Communication was poor; we always had to call to find out what was happening. We have recommended to our insurance company that they no longer use this place. Deserving of NO STARS!! read more

I used them back in 2017 and I HAVE NEVER been SO impressed. I was treated like family. The quality of work was phenomenal. and the cost was remarkable . I could go on and on, but " They are Great" . Please stay AWAY from Crestview Paint and Body. They are VERY BAD. read more

My rear bumper was supposed be replaced/repaired but here's a picture of their work. You be the judge! read more

Gerber Collision & Glass - Rear bumper sticks out and paint coming off - Body Shops Near Me - Fort Walton Beach, Florida

I really didn't want to leave this review but feel I have no choice now. Extremely disappointed with Gerber of Fort Walton Beach. They break things on your car because some of the employees are just too lazy to take their time and properly remove parts from your car; instead they just rip them off with force, which they then have to replace driving the repair bill higher. They're actually lazy enough to leave pieces of your old part behind and simply install new ones over the old ones they broke. At the end of the job there's screws, retainer clips etc. missing leaving parts not properly secured and water able to get into your frame. They're very careless with the parts they remove leaving them with chipped corners with paint missing. Not only do they leave your new paint job full dimples, debris and missing clear coat in some parts, their people are also too lazy to simply pull off a couple of pieces of tape behind your tag meant to protect your paint from a sharp edges of your tag and just paint right over it. Paint has already detached from one piece of tape leaving an opening for moisture to get in, which will eventually lead to your paint peeling off. They apologized and promised to get back to me about the missing parts and correcting some of the paint flaws; instead they have gone radio silent on me. No answers to my text messages and no call from a general manager as promised. If I don't hear back from someone soon I'll be forced to file a complaint with FDACS. read more

Best collision center I have been to by far. Mike personally helped me and updated me every time my car made a move. Once finished my car was in better condition then before the accident. *EXCELLENT WORK!!* I even asked for a paint appraisal on my carbon fiber hood and Mike was honest about how bad paint sticks to carbon fiber and advised against it knowing he could easily make an extra buck. I will forever recommend factory spec. THANKS MIKE! read more

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Unfortunately, after having a positive experience three years ago, my recommendation has changed. I stopped back by their office on 6/12/2020 to obtain an estimate for painting. There were employees present and a sign on the door to call for assistance. I was told I would have to make an appointment and come back a different day for an estimate, even though I was sitting in the parking lot and had driven 45 minutes to get there as I wanted to bring my business back due to my previous experience. Things have apparently changed since my last experience and I can no longer recommend them! read more

It has been a month now since I've dropped off my vehicle for my front headlight and bumper. I was supposed to pick it up 1-2 weeks ago and they called saying they accidentally shattered my back glass and scratched my door by dropping something on it? I called to make sure that they used Toyota parts due to it being a lease and they said they had not been using Toyota parts the whole time. Likely ripping off my Insurance agency. They did offer me a rental for a few days which was 35 minutes away and could only be under 24 dollars a day. Countless headaches and miles driven for something that should have taken 2 weeks tops. The customer service is good but that was about it. Look for other places in the area. read more

Great people and efficient service! Fixed my car after a minor fender bender, and did so quickly. Would use them again.

The company is discriminatory against disabled people and if the CSR Barbara doesn't like you, she will tell lies about you to the GM. She claims that she does all of the work but in reality she çhats with CSR's at different shops and plays on her phone. I really enjoyed the 90 days I worked there but I wasn't good enough due to my disability. (The GM and MM knew I was disabled when they hired me) So just be careful if you get a job there. read more

Must say this place runs very efficiently from beginning to end. Bonus for having an Enterprise agent on site too. The work done on my daughters car after a fender bender took only two days and turned out great. Lets hope I never need to have body work done again, but if I do I would definitely come here. read more

I was impressed with the professionalism and promptness after my previous review. After speaking with their general manager he kept me appraised with updates. End result was my car was looking good as new. It drives and handles great now. The staff there at Gerber handled themselves with professionalism and poise. read more

Yeah I was going to let this go. I created the sign on Friday that I was going to take with me to the shop while I waited for my car to be completed and my wife talked me out of it. Creating the sign was actually therapeutic and I was able to get over my anger especially since they got my car fixed on the second deadline. But today I filled up my windshield washer fluid. And it immediately started pouring out. So I began looking to see where it was coming from thinking that it just has something to do with the front end damage that was possibly overlooked. I was completely dumbfounded someone actually put some type of electrical tape on the piece that is cracked and let it go out the shop like that. You would think that these people would be shade tree enough to at least put some super glue on the peace and then put some epoxy around to certainly doesn't leak right away. Some people never cease to amaze me. May God please bless these people and teach them the right way to do things. read more

Gerber Collision & Glass - Body Shops Near Me - Fort Walton Beach, Florida

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I was in a car accident and my insurance company recommended Gerber. I was so glad they did. They were amazing, kept in contact with me and had my vehicle ready when they said they would. The car looks great. I was even able to leave my rental there for pick up. Great team at Gerber. read more

We have used this place several times in the past before it changed names to current owner. But today my wife got rear ended in a minor accident today. I called for an appt to have looked at and they asked me swing by on my lunch hour so they could look real fast. They fixed right there on the spot and wouldn't let my pay them for their time and effort. I know it was a simple fix but this stuff just makes a Friday all that much better. Thanks again. read more

I attempted to have some minor repair/rrepainting work done on my bumper at Factory Spec that I would be paying for with my own dime. However, I did not have that work completed at this location. Read on for the juicy details... I was greeted with more questions than answers when inquiring if I could get an estimate for some very minor damage on my new car. (Standard procedure for this type of request is a body shop employee goes and inspects the vehicle then creates an estimate based on the worst possible scenario. Thats why its called a free estimate.) This is not common practice for this business though. Factory Spec employee "Shane" directed me to set up an appointment with my insurer since there was an adjustor on site who would handle my claim if I decided to claim it against my policy and wIth a little reluctance I did file a claim and set up said appointment. While waiting for my assigned adjustor to show up I asked again if I could get an "owner pay" estimate while I was waiting. Shane was fetched and I was again barraged with the same reluctance I sensed previously. I did not proceed any further with this shop. I CANNOT reccomend this business or their employees for their customer service practices. Shane clearly did not want my businees unless backed by my insurer. If you are looking to file a claim against your policy please do not be swayed by my review, you are not the intended audience. Your insurer legally has to take care of you no matter what. However, be warned that if you are seeking to rejuvinate your car's looks, do not look here. read more

Very bad experience. Took our car there for minor repair (got hit while parked)per their insurance company. Car was promised for pick up three different times. The third time a Tammy called my husband and said it was ready and will be in front. Hubby got there within thirty minutes and it wasn't there. The worst part is she denied calling him! It was on his cellphone, the time and number plus she gave him her name! Anyways we had to wait three more days, more than two weeks for a minor repair. It gets better. The day it was finally fixed I went to pick up. Hubby already yelled at them and I know he was really frustrated so I went. I picked up my car, went to get gas and realized insurance and registration card was not in the glove compartment. I know my husband gave it to the receptionist Tara and she told him she'll make sure it will be in the vehicle. I called and they couldn't find it, denying hubby gave it to receptionist. Long story short I found it underneath the passenger seat, with a neon orange sticky note from their office with our name and type of vehicle written on it, probably written by the person who received it from my hubby! Talk about liars! Never again! read more

I love this place. Unfortunately, we've been rearended twice. Fortunately, we were able to bring our crv to Factory Spec. The service is amazing. Robert is very knowledgeable and easy to work with. Having a car rental agancy in house is also a fantastic time saver. I recommend them to every! read more

Let me start off with saying ONE STAR is way too generous for this location. I dropped my van off May 16th after a recommendation from Progressive Insurance. It was not a good experience from the start. Well, it was for the first day. Then I got the estimate. All downhill from there. What should have been an easy repair turned into 73 days of HELL. The adjuster took the word of a body tech that he could repair the rear hatch. Something that should never be attempted when the impact was hard enough to damage the rear body panel to the point of needing replaced. Even the regional manager said they should have replaced it from the beginning, but I'll get to him later. After 4 weeks, and NO COMMUNICATION (even though I requested daily contact from them on the info sheet), I returned to the shop to find almost NOTHING done to my vehicle. I also found out that Progressive was no longer paying for the rental. Gerber was paying out of pocket. You think this would speed them up, NOPE. I was going out of town for two weeks, and we would not be availabe to pick it up for that length of time. Two weeks go by and I finally got a call from Andrea, who at the beginning promised she would keep in contact with me. That turned out to be a lie. I'm starting to pick up a pattern. So she begins to tell me my vehicle is ready. So, I drive home from working in Atlanta. Only to find out that the body repair was horrible. Body filler was wavy. Gaps around the sort-of-repaired hatch were uneven. lots of dirt in the paint. ETC, ETC, ETC!! I refused to pick it up. This didn't make JT happy. He argued with me. I waited for a bit and called back. JT informed me that he wasn't going to touch the van until Progressive approved a new hatch. REALLY?! "Didn't I say that from the beginning", I said to him. He said "99% of people would have taken it the way it was the first time." And, yes I did just quote him on that. He also said "If you come Friday and you don't like it, then you can take it somewhere else". What kind of work are you guys pushing out on people that don't know what to look for? So, I wait around after he said it would be ready in 2 days. 5 days go by and he calls me to tell me it's ready. I drive another 30 minutes up there, and guess what. The new hatch wasnt lined up either. The paint sucked. Heavy in some places, light in others. My 6 year old boy even noticed how bad it looked. He said "Daddy, it's crooked". I told JT I wasn't accepting it. He shoves the keys in my face and says "Take you van!"So, now I have Customer Care involved as well as the Regional Manager, Kyle. Kyle said he would personally look over the van and make sure it was ready before attempting to deliver it. I never get another call. I just happened to go up there and find out they had it sitting out front. Apparently it was ready. I go look at it and find the jack just thrown in the compartment. And also find urethane glue on my seat and door panel from the rear window install. I leave and call Kyle several times. He says he was in a meeting in a text, but never calls me. And then has the audacity to TEXT me when it's done. I'm out of town at that time, so reluctantly I have my wife pick it up. That was a mistake. I just got home today to check it out. There is a bolt missing, not a big deal, EXCEPT IT's A BOLT THAT HOLDS THE SEAT DOWN WHERE MY SON SITS!!! Clips are broken or missing. Water leaks around the rear seals, Sanding scratches on my tailights, etc..... And all of these problems and NOT ONE APOLOGY FROM ANYONE at FT Walton Gerber. Not Kyle, not JT, not Andrea, not anyone in the office. The only ones that apologized for the issues i was having was Customer Care, good work Customer Care only. I will tell everyone I know to stay away from Gerber Collision, Ft Walton. If anyone wants pictures, I have them. email me. I'll send them so you can make an informed decision on where to get your investment repaired. joeyromito@gmail.com read more

Unfortunately, I ended up back at the shop less than two weeks after I left. This time I pretty much had to have the whole front-end replaced. Luckily, I got to go back to Factory Spec! They took care of it just as well as the first time I was there, and I couldn't be happier with the way my car looks. Fingers crossed I don't have to go back, but if I did, at least I know I would be treated with respect. Factory Spec gives me peace of mind, knowing that my car is in good hands and that I will get it in even better condition than it was before the accident. read more

Worst service and shady stories. Something fishy about this business. We took our 2010 Ford Flex in to repair both doors and the rocker panels on the passenger side after a run in with a tall curb. We filed a claim on our insurance and the adjuster put more on than we ever thought of. Due to conflicting scheduling on my part the repair had to be delayed about 3 weeks and during this time they ordered the necessary parts for repairs. We drop the vehicle off and they give us an estimated time of 4-5 days for the repairs. Understandable and reasonable. Factory spec and our agent kept in contact throughout the 5 day period. By day 5 they told us that repairs were not ready and it should be done by day 6 and if not then for sure on 8 since it was the weekend. Ok, don't rush a good job right? Day 8 we are notified repairs at still not done and the paint inspector noticed some things and sent it back to repaint. Yikes doesn't sound good. Day 10 they say they are waiting for parts for something they missed but parts are on the way and should be in today. This goes on until the weekend again and we wait until the next Monday. My wife finally gets the call to come and pick up her vehicle after they had it for 17 days. They tell her the car had been cleaned and waiting her arrival. She gets there and signs the papers when the lady at the desk tells her the amount and it was more than double the original. She then finds out that they had to repaint the whole side of the car because they couldn't get the paint to match. WAIT WHAT? She starts to walk around inspecting( she is very particular about her car and this all sounds fishy. ) she thinks everything looks pretty good until she walks around the back and sees a spot where the paint was all chipped in the bumper where it meets the fender. She tells agent and the agent shows the tech and of course the tech says that was already there. WRONG, get the manager. Manager says that looks like the paint is chipping off due to an improper prep of the bumper(previous work had been done) but they didn't touch the bumper. Manager says they could fill it and bring it back next week. My wife left angrily and dissatisfied. When she gets in the car it's even worse, dust everywhere, paint drips on the leather interior, hand smudges, just a mess. The more my wife looks at it the more bad spots we have found even spots where they clear coated over chipped paint. Two days after my wife got the car back she notices some trim is loose and about to fall off and later that day the backup sensors fell inside the bumper. This causes the alarm to immediately sound when vehicle is in reverse. As if the aggravation of a bad repair weren't enough. We contact our insurance agent and tell him how dissatisfied we are. Factory spec tells us they never repainted the side of the car but they blended it. Factory spec agrees to fix any imperfections and make the repairs but it will all be done in one day. So they are putting some nail polish on the scratches n chipped paint that they caused or messed up and pushing the sensors back in. Real professional guys, way to really fix it good! I do not recommend anyone ever use these people. they are scamming my insurance company and I am totally dissatisfied with their work. Just a side note, used Gary Smith Ford in the past and everything was perfect from them. The car looked like it did when we bought it inside and out. read more

All the parts came in on time, and they did a good job fixing what was wrong... Too bad they stole all of the change out of my car.

Customer service, I think not. I was given the option for daily updates via text message which seemed fantastic. It was over a week before I heard anything regarding my vehicle that was estimated to be done in 8 business days! I had to call them to be placed on hold multiple times. The individuals who seemed to know the update of my car were always "not available on site". Was not once given updates on my vehicle. I was supposed to be able to pick up my vehicle originally on Thursday. I called Wednesday, was told it hadn't even been into paint yet, and it "might" be done Friday. Called on Friday, no answer. Left a message on the voicemail that isn't set up identifitying company or hours or anything, no call back. Had to go the entire weekend again without a vehicle. Called forget thing Monday. Manager wasn't on site yet. Finally spoke with someone to find out I can "hopefully" get my vehicle that day. I understand estimates can take longer, absolutely understandable. However with zero communication, this was the single worst customer service experience I have ever received from a company!!!! read more